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York House

47 Norwich Road, Dereham, Norfolk NR20 3AS
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On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)
York House, Dereham
Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)
York House, Dereham
Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)
York House, Dereham

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...  

Care Provided by York House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,100

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact York House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (119)

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9.8

York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years. Over all time York House has 119 reviews.

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Review from Trish B (Daughter-in-law of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Mum's 100th birthday, the spread was incredible and the cake and decorations were beautiful. (Sally you did a fantastic job with the food.)

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you so much for these lovely comments about your Mum-in-law's party at York House.

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Review from Barbara B (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Our overall experience at York House is very good. The carers are excellent and always available should we need help or advice. The only problem we have is how long we have to wait to be let in however we fully understand this is due to safety reasons.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your positive comments about the care and support your loved on is receiving at York House. We will pass on your comments about the waiting at the front door and hopefully find a better solution for you.

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Review from D J (Granddaughter of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Beautiful afternoon tea for our grandma's 100th birthday, lovely, friendly staff.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thanks for your lovely comments and we're so pleased you enjoyed your grandma's party at the home.

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Review from Kevin S (Nephew of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

It was my auntie's 100th birthday and family and friends all attended a little party gathering. The room was decorated very well and service and food was excellent.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments, we're pleased you enjoyed your visit to York House.

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Review from Jill C (Niece of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

We were invited to my aunt's 100th birthday. I must say everything was perfect. Staff so helpful, food excellent. A very enjoyable time.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

thanks for your lovely comments, we're so pleased you enjoyed your visit to York House.

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Review from J F (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Postal Card
Overall Experience

Father-In-Law has been in York House for nearly 8 months now, and he really likes it there, and to know he likes being there, and is being looked after very well, gives us peace of mind. Thanks to everyone for all their care.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments, we appreciate that you are reassured by him being cared for at York House.

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Review from A F (Son of Resident) published on 18 November 2025 Submitted via Postal Card
Overall Experience

We are very happy with the care Dad receives. And the extra mile the staff go to help him. I can not fault the home, everyone is friendly and are always willing to help. I'm happy to know Dad's safe and happy.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support your Dad is receiving at York House.

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Review from Jennifer U (Friend of Resident) published on 26 August 2025 Submitted via Postal Card
Overall Experience

Today I called in to see my friend & I was very impressed at how soon I was let in by a lovely aldy with a big smile, so always a good start, she took me to my friends room.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments. We appreciate how important a first impression is whenever visitors come to our home, so we're delighted that your experience was a positive one. We look forward to seeing you again soon.

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Review from Hazel W (Friend of Resident) published on 12 August 2025 Submitted via Postal Card
Overall Experience

I have found York House to be a very caring and considerate home where my friend has fit in lovely and looks physically and is mentally thriving. All staff are really caring and there are many activities to stimulate him. The BBQ for friends and family recently was fantastic and a really lovely afternoon was had.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind words about the care and support your friend is enjoying at York House - we will pass on your comments to the team at the home.

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Review from R S (Son of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

Despite ongoing safeguarding issues (now resolved), I am very impressed with the staff, management and care provided at York House. The support, patience and respect shown to my mother during this difficult period has been 1st class. Residents here are well cared for by an excellent team and I would definitively recommend this care home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your kind comments about the care and support provided at York House. Please continue to discuss anything with the team at the home.

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Review from R N (Partner of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience

My wife said the care home was nice, staff caring but a bit rushed. Entertainment was unpleasantly loud for her.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thank you for your comments about the care your wife received at York House. I will pass your comments on about your concerns about rushed care and the noise level of the entertainment and I hope you will consider us again for a stay in the future.

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Review from M H (Friend of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

I visit my friend on a regular basis and I have always been made welcome with a cup of coffee and biscuit. I have found the premises clean, the resident happy and well cared for. My friend is very happy and content living here.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Firstly, thank you for visiting your friend so often, it's always a pleasure to welcome you. And thank you for your kind comments about the care and support provided at the home.

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Review from Paul D (Son of Resident) published on 11 April 2025 Submitted via Website
Overall Experience

My mother has been a resident of this care home since December and I cannot praise them enough for their support, care and patience during this time. She suffers with very bad anxiety and needs constant reassurance with this. The manager has been very supportive of her and makes every effort to reassure when she is like this. The rest of the staff are also always willing to assist her and encourage her in her day to day life. I am very impressed with daily entertainment which they all seem to enjoy and it makes the residents lifes more fulfilling. I would highly recommend this care home.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments , I will ensure these are passed on to the staff at York House .

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Review from L C (Son of Resident) published on 10 April 2025 Submitted via Website
Overall Experience
My mother is currently staying at York House,Dereham for the first time and we have been very impressed with what we have seen and experienced to date.

The staff are excellent and attentive,the facilities are excellent and ,most importantly,Mum is happy.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thanks for your lovely comments about the care and support your mother is receiving at York House. We're delighted that Mum is happy and settled.

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Review from S H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card
Overall Experience

What a wonderful place (home) for your parent they have really looked after my mum so well, she is clean. Room always clean tidy, food good and mum has gained weight and they have got her back.

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Review from V B (Daughter-in-law of Resident) published on 13 February 2025 Submitted via Postal Card
Overall Experience

I am visiting my mother-in-law and am very impressed at the facility. Everyone is patient, kind and very helpful. The building is beautiful and well maintained. I like that the residents can do as much or as little as they like. There are plenty of things to do should the residents want to. The food looks good, plenty of choice and the tea abounds. Thank you for taking such good care of this special lady.

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Review from J C (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card
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A really great Christmas party. The food here is amazing, obviously a wonderful dedicated kitchen team. There are some really genuine caring staff in this home.

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Review from P H (Son of Resident) published on 21 January 2025 Submitted via Postal Card
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Pleased with staff, management and care at York House.

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Review from S S (Niece of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

A delightful afternoon visiting my aunt for her birthday with an excellent afternoon tea provided by the staff at York House. This is such a friendly, vibrant place with helpful staff and happy residents. Residents' rooms are spacious and clean. The lounge is busy and well used by visitors and my aunt has a favourite chair and is able to enjoy companionship and activities.

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Review from Susan H (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card
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The best care home ever!

Management and staff always friendly and cheerful and have good relationships with residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 August 2026

En-suite single rooms

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for York House.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for York House.

Meet the Team (1)

Mariana Soare
Mariana SoareJob Title:Registered Home Manager

Mariana is our registered manager at York House.

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