York House

47 Norwich Road, Dereham NR20 3AS
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9.9 95 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact York House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (95)

Total of 95, showing 21-40
9.9

York House has a Review Score of 9.9 (9.852) out of 10, based on 39 reviews in the last 2 years. Over all time York House has 95 reviews.

Overall Experience

  • 78
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Date Published

95
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22
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Review from David R (Friend of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who had only been a resident for a few days. He had really settled in in a short time and the staff were attentive and friendly. More importantly, he was happy and very satisfied.

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Review from Julie P (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into York House it feels like home. Friendly caring staff. Clean and bright. Excellent activities to suit all. Good homecooked varied meals. Very relaxing atmosphere. Garden and a lovely outside seating area.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments; I will be sure to pass them on to the staff at York House.

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Review from Amanda W (Daughter-in-law of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has settled in fantastically well, having relocated to Dereham. From the moment I walked into York House I instantly felt it was a very homely, caring and friendly environment. The Management and staff have made her and the family extremely welcome. The care, respect and professionalism
that all staff and management give to the residents and their families is outstanding. The home is always clean and fresh and food is delicious and made on the premises, with a variety of choices. It is nice to see that there are many drinks stations around the home, constantly being refilled with a very good selection of drinks, residents can also help themselves.
They had a summer Mexican-themed party today, with decorations (some made by residents), BBQ, buffet, music. It was brilliant and residents could stay inside or venture outside. Family were encouraged to come along and the hospitality was fantastic. Thank you so much for all of your help!

Reply from Ria Odgers, Regional Manager at York House

Thank you for you kind comments. I am so glad your mother-in-law has settled in so well. I will be sure to pass on your kind words to the staff.

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Review from G D (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially came to York House for respite, he was met with management and other staff who made him feel welcomed as were family members. Lots of smiles and laughter around the home. Excellent management and staff who show the utmost respect and professionalism. The home has a variety of activities
which are displayed on a weekly basis. The home is clean, food is freshly made on the premises and residents can have drinks on request and are also able to help themselves. Thank you to all the staff for making Dad feel special and giving the utmost care.

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Review from P E (Friend of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend appears to be settling in well during her initial two weeks of residence.
I find the place to be clean with staff on hand to help as needed.
The security is effective and access to outside space in good weather is very pleasant.

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Review from Alison P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went for a respite period where the care and dedicated staff always with a smile and conversation looked after him exceptionally well, he was very happy throughout his stay. Any small problem they dealt with swiftly and no fuss keeping contact with relatives throughout which took away any
worry. The food and drink was plentiful and excellent. Exceptional management and staff - Special thanks to all at York House.

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Review from T D (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has respite care and enjoyed his three-night stay. He was made to feel special from the moment he walked through the door to when he left. Nothing was too much trouble for the staff. The meals were excellent and lots of activities, so much so, that he is going back to stay in July.

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Review from James D (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for respite care whilst we were on holiday. The care provided and the friendliness of the staff was excellent from start to finish. Special thanks for going above and beyond and queries were all resolved by conscientious staff. Could not have had better care.

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Review from S F (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are excellent and very helpful and friendly. Nothing is too much trouble and I couldn't wish for a better home for my Mum. My mind is always at ease knowing that my Mum is in excellent hands and being cared for by excellent people.

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Review from J H (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always very friendly and accommodating. The flowers all over the home are beautiful and it's always spotlessly clean and smells lovely.

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Review from J F (Grandson of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, always welcoming and caring. The facilities are great. No problems with anything.

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Review from Dena F (Daughter-in-law of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is led by excellent management and fantastic staff. The home always smells nice and there are always beautiful flowers. Nothing is too much trouble all the staff makes any visit a delight.

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Review from Monica E (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m writing to highlight the excellent care my late father received as a resident at York House, Dereham. My father passed away on the 31st of February He had been a resident at York House for eighteen months. My brother and I spent most of the last week with him and saw the amazing professional and
respectful care he received. The manager and her team organised very promptly everything to ensure he was as comfortable as possible. I would also like to mention the night staff they again were excellent with their care and attention. The staff also couldn’t do enough to ensure we were both okay by providing us with endless drinks and food. During my father’s stay, there was very good communication between staff and ourselves and any suggestions about my father’s care were actioned promptly. On one occasion we suggested that the door to my father's en-suite be turned around to possibly make access for his walker. We would recommend York House to other families.

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Review from Jack W (Daughter-in-law of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit we find that the staff are all friendly and the residents happy. The care given to residents is always very kindly given.

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Review from G E (Son of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find our visits extremely friendly and staff very friendly.
There is always something going on to occupy the residents keeping them engaged. Drinks are always on hand and everything seems very flexible rather than regimented.

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Review from Brenda W (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit we are made very welcome and every member of staff greets us with a friendly smile. Mum is looked after very well and as a visitor I have never heard her or indeed other residents making a genuine complaint. As Mum has been a resident since October 2022, I think this is remarkable. Well
done everyone, carry on the good work.

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Review from L S (Friend of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly at York House and am always greeted with smiles and friendliness from all staff. They are all so helpful. The house is always clean and tidy. I always get offered a cup of tea and made to feel at home. Nothing is ever too much trouble. The home gives a feeling of professionalism
but also feels so homely. I always look forward to visiting.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind words; I will pass them on to the staff.

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Review from Liz H (Daughter-in-law of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, I received a warm welcome from the staff and found my mother-in-law happily seated in the resident's lounge. Coffee was provided for me and my husband by a very courteous member of staff. I dropped some items in my mother-in-law's room which was clean and fresh as I've come to expect. Would
definitely recommend York House!

Reply from Amanda Bensly, Regional Manager at York House

The team will be so pleased to hear your thoughtful feedback, thank you so much. We are pleased the efforts and passions of the whole team are making such a difference and we love the little visitors mornings just as much as Mum does.

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Review from Jennie R (Daughter-in-law of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a smile from all staff. The home is clean, bright and very pleasantly decorated. Lots of activities for residents to do or watch/listen. Quality of care is exemplary. Our resident is not always the easiest to care for/keep happy, but the staff never give up!

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Review from Matthew T (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at York House succeed in delivering an excellent level of care while offering a sense of friendship to the residents. The kindness and respect shown to the vulnerable person for whom we were all working together will always be appreciated. I can attest to a very noticeable improvement
in health and happiness.
During the adaptation period, the team made every effort to create a sense of home from home in the surroundings. I have no doubt this is the reason for the successful start of a new life. Having visited numerous care providers in Norfolk I have no doubt that we made the best choice. Deciding to move a loved one to a care home can often be difficult. However, any doubt I may have had regarding this decision has been eradicated due to the exemplary care, communication and advice we have received which has gone beyond my expectations.

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for York House is calculated as follows: ( (391 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 452 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for York House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Aug 2025

En-suite single rooms

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Awards / Recognitions (11)

Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.

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