
On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)

Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)

Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)

On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)

Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)

Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.
High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...
Care Provided by York House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact York House for full pricing details and T&Cs.
Contact York House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Mariana Soare (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (9)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
York House Reviews (119)
York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years.
Over all time York House has 119 reviews.
Staff are very polite and friendly and helpful. Home is kept warm clean and tidy. Dad seems to be happy and always kept clean and comfortable. I know I can call or visit anytime and always be welcomed by friendly voices and faces.
The staff at York House are endlessly kind, caring and patient, making a difficult chapter in peoples lives as good as it can possibly be. We are extremely grateful for the care they have given to our father.
Faced with the stark reality of a 100-year-old mother wanting to remain at home, unwilling to accept being unable to cope with basic needs or increasing safety risks. Despite multiple non-residential care visits, a cleaner, plus 8 hours personal care daily, shopping, laundry, healthcare organisation, medications, supply, administration, emotional support for everyday decisions by us, yet still not enough, so we had to take action.
A period of hallucinatory behaviour emphasised the end of sheltered housing and independent living. With no way of adapting our place to take her in, the move to residential care was essential. Social services proposed York House which proved the perfect place for her to live out her remaining days safely, peacefully and with dignity. Very well managed, responsive, exceptionally clean with highly proficient, friendly and caring staff, doing their level best to make this proper home.
York House lifted a tremendous and debilitating burden from my wife, allowing the joy of transition fro new full-time daily carer to becoming a caring daily visitor, making it possible to carry on. We see this safe haven every day and the level of care provided to residents has remained consistently of a high standard. We can recommend York house without reservation to anyone contemplating the need for a home for their elderly loved ones.
My Mum has been a resident in York House since November 2016. From day one she has had excellent care and her outlook on life and confidence has improved immensely. She has put on weight and the staff cannot do enough for her and the other residents. On particular realise of this care home which is outstanding is the availability of any member of staff from the manager down. This care home is exceptional and thoroughly recommended.
There is a relaxed, kind and knowledgeable management team. Mothers room met her needs perfectly and it was always kept clean and tidy. I had total confidence in all aspects of her care.
I have been here coming up to 5 years, it feels like home, everyone helps me, they all look after me.
I am very pleased with the care my mum is receiving at this home. The manager and staff are very friendly and helpful. The home is very cosy and extremely clean and tidy. The manager and staff have been very supportive to my mum and myself at this difficult time, they always make me and my family feel very welcome. I wrote this with my mum.
My mother died at York House after spending two happy years there. Her death was sudden but that meant no suffering. We cannot thank the manager and her team enough. Without exception from cook to cleaner, they could not have done more. Again - thank you to them all.
Lovely home, lovely staff, lovely atmosphere, great care!
My aunt who has been a resident since Nov 2015 speaks very highly of all the staff and management and being unable to walk has the attention of the staff a lot of the time. She really feels at home. My own experience is limited but I also find the staff always pleasant.
All staff look after me well- including domestic, laundry and maintenance. They are all lovely- "I love them all". I enjoy my meals and the entertainment especially the guitar man. My room is clean and tidy and I have a lovely view.
My father has dementia and all the problems that go with it as well as poor mobility. The staff are all so friendly, kind and always cheerful despite doing a very demanding job. He cannot tell us how he is getting on there, but always says everybody is so kind to him. The manager or senior staff will always update and inform me of his progress whenever I ask. He gets very muddled up about things but nobody minds this and all have immense patience. The only problem has been some clothes being shrunk in the laundry as water too hot.
Many thanks for your feedback. This is very important to us. I will pass on your comments to our Registered Manager and she will be in contact with you to ensure that the laundry issue you have brought to our attention is dealt with. Please accept our sincerest apologies for this.
Several carers/ nurses were extremely helpful and very attentive to the residents. On leaving I spoke to the manageress and found a very efficient approachable and capable person in charge.
My mother can be very trying but the care home take it in there stride. They are firm when need be but they are always there for a kiss and cuddle not only for the residents but family as well.
I have been visiting York House for the last three years, there has been many improvements made. Having been head of care for twenty five years. I am very happy with the care provided. Staff are always polite, we are always offered a drink, the home is very clean and no unpleasant smells, residents are clean and meals are very appetising.
As a care manager for 25 years I feel I am in a good position to give a true account of the above home. Having visited York House over a period of ten years, the home has improved in it's care of the elderly over this period of time. From the care manager to all the staff, whom I find to be very caring, polite, treating residents with dignity at all times. In the last 3 years I have placed 4 residents in the home. If I need care in the future I would be happy to enjoy the good care provided.
The staff are friendly and the food is very good. I enjoy living here.
I enjoy living at York House. The staff helped me settle in. I am so happy.
I am very happy at York House it is now my home. I enjoy the entertainments and I have a lovely little bedroom.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 10 August 2026En-suite single rooms
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for York House.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for York House.
Meet the Team (1)

Mariana is our registered manager at York House.
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