York House

One very important feature is the availability of staff/management to discuss any concerns should the need arise. This open attitude gives the families of any resident a feeling of security and certainly minimises any worries that the family may have.

My husband is very well looked after by kind and caring staff in a homely environment. It is always a pleasure to visit him.

And she is still alive and well and 94 years old. Thanking you.

Staff are very polite and friendly and helpful. Home is kept warm clean and tidy. Dad seems to be happy and always kept clean and comfortable. I know I can call or visit anytime and always be welcomed by friendly voices and faces.

The staff at York House are endlessly kind, caring and patient, making a difficult chapter in peoples lives as good as it can possibly be. We are extremely grateful for the care they have given to our father.

Faced with the stark reality of a 100-year-old mother wanting to remain at home, unwilling to accept being unable to cope with basic needs or increasing safety risks. Despite multiple non-residential care visits, a cleaner, plus 8 hours personal care daily, shopping, laundry, healthcare organisation, medications, supply, administration, emotional support for everyday decisions by us, yet still not enough, so we had to take action.

A period of hallucinatory behaviour emphasised the end of sheltered housing and independent living. With no way of adapting our place to take her in, the move to residential care was essential. Social services proposed York House which proved the perfect place for her to live out her remaining days safely, peacefully and with dignity. Very well managed, responsive, exceptionally clean with highly proficient, friendly and caring staff, doing their level best to make this proper home.

York House lifted a tremendous and debilitating burden from my wife, allowing the joy of transition fro new full-time daily carer to becoming a caring daily visitor, making it possible to carry on. We see this safe haven every day and the level of care provided to residents has remained consistently of a high standard. We can recommend York house without reservation to anyone contemplating the need for a home for their elderly loved ones.

My Mum has been a resident in York House since November 2016. From day one she has had excellent care and her outlook on life and confidence has improved immensely. She has put on weight and the staff cannot do enough for her and the other residents. On particular realise of this care home which is outstanding is the availability of any member of staff from the manager down. This care home is exceptional and thoroughly recommended.

There is a relaxed, kind and knowledgeable management team. Mothers room met her needs perfectly and it was always kept clean and tidy. I had total confidence in all aspects of her care.

I have been here coming up to 5 years, it feels like home, everyone helps me, they all look after me.

I am very pleased with the care my mum is receiving at this home. The manager and staff are very friendly and helpful. The home is very cosy and extremely clean and tidy. The manager and staff have been very supportive to my mum and myself at this difficult time, they always make me and my family feel very welcome. I wrote this with my mum.

My mother died at York House after spending two happy years there. Her death was sudden but that meant no suffering. We cannot thank the manager and her team enough. Without exception from cook to cleaner, they could not have done more. Again - thank you to them all.

Lovely home, lovely staff, lovely atmosphere, great care!

My aunt who has been a resident since Nov 2015 speaks very highly of all the staff and management and being unable to walk has the attention of the staff a lot of the time. She really feels at home. My own experience is limited but I also find the staff always pleasant.

All staff look after me well- including domestic, laundry and maintenance. They are all lovely- "I love them all". I enjoy my meals and the entertainment especially the guitar man. My room is clean and tidy and I have a lovely view.

My father has dementia and all the problems that go with it as well as poor mobility. The staff are all so friendly, kind and always cheerful despite doing a very demanding job. He cannot tell us how he is getting on there, but always says everybody is so kind to him. The manager or senior staff will always update and inform me of his progress whenever I ask. He gets very muddled up about things but nobody minds this and all have immense patience. The only problem has been some clothes being shrunk in the laundry as water too hot.

Several carers/ nurses were extremely helpful and very attentive to the residents. On leaving I spoke to the manageress and found a very efficient approachable and capable person in charge.

My mother can be very trying but the care home take it in there stride. They are firm when need be but they are always there for a kiss and cuddle not only for the residents but family as well.

I have been visiting York House for the last three years, there has been many improvements made. Having been head of care for twenty five years. I am very happy with the care provided. Staff are always polite, we are always offered a drink, the home is very clean and no unpleasant smells, residents are clean and meals are very appetising.

As a care manager for 25 years I feel I am in a good position to give a true account of the above home. Having visited York House over a period of ten years, the home has improved in it's care of the elderly over this period of time. From the care manager to all the staff, whom I find to be very caring, polite, treating residents with dignity at all times. In the last 3 years I have placed 4 residents in the home. If I need care in the future I would be happy to enjoy the good care provided.

The staff are friendly and the food is very good. I enjoy living here.