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York House

47 Norwich Road, Dereham, Norfolk NR20 3AS
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On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed,Jill E(Friend of Resident/Service User)
York House, Dereham
Exceptional management and staff - Special thanks to all at York House.Alison P(Daughter of Resident/Service User)
York House, Dereham
Nothing was too much trouble for the staff. The meals were excellent and lots of activitiesT D(Daughter of Resident/Service User)
York House, Dereham

York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to...  

Care Provided by York House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,100

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact York House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mariana Soare (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

York House Reviews (119)

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9.8

York House has a Review Score of 9.8 (9.846) out of 10, based on 47 reviews in the last 2 years. Over all time York House has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from T D (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

Staff are very polite and friendly and helpful. Home is kept warm clean and tidy. Dad seems to be happy and always kept clean and comfortable. I know I can call or visit anytime and always be welcomed by friendly voices and faces.

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Review from J G (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card
Overall Experience

The staff at York House are endlessly kind, caring and patient, making a difficult chapter in peoples lives as good as it can possibly be. We are extremely grateful for the care they have given to our father.

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Review from Gerry H (Son-in-law of Resident) published on 24 October 2017 Submitted via Postal Card
Overall Experience

Faced with the stark reality of a 100-year-old mother wanting to remain at home, unwilling to accept being unable to cope with basic needs or increasing safety risks. Despite multiple non-residential care visits, a cleaner, plus 8 hours personal care daily, shopping, laundry, healthcare organisation, medications, supply, administration, emotional support for everyday decisions by us, yet still not enough, so we had to take action.

A period of hallucinatory behaviour emphasised the end of sheltered housing and independent living. With no way of adapting our place to take her in, the move to residential care was essential. Social services proposed York House which proved the perfect place for her to live out her remaining days safely, peacefully and with dignity. Very well managed, responsive, exceptionally clean with highly proficient, friendly and caring staff, doing their level best to make this proper home.

York House lifted a tremendous and debilitating burden from my wife, allowing the joy of transition fro new full-time daily carer to becoming a caring daily visitor, making it possible to carry on. We see this safe haven every day and the level of care provided to residents has remained consistently of a high standard. We can recommend York house without reservation to anyone contemplating the need for a home for their elderly loved ones.

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Review from Jennifer W (Daughter of Resident) published on 27 April 2017 Submitted via Postal Card
Overall Experience

My Mum has been a resident in York House since November 2016. From day one she has had excellent care and her outlook on life and confidence has improved immensely. She has put on weight and the staff cannot do enough for her and the other residents. On particular realise of this care home which is outstanding is the availability of any member of staff from the manager down. This care home is exceptional and thoroughly recommended.

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Review from M T (Son of Resident) published on 23 March 2017 Submitted via Postal Card
Overall Experience
York House is an excellent home where my mother has received the best possible care and supervision. She has enjoyed being treated as a member of a large family. Visitors are always made to feel welcome and nothing is ever too much trouble for the well-trained staff.

There is a relaxed, kind and knowledgeable management team. Mothers room met her needs perfectly and it was always kept clean and tidy. I had total confidence in all aspects of her care.

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Review from I S (Resident / Service User) published on 7 February 2017 Submitted via Postal Card
Overall Experience

I have been here coming up to 5 years, it feels like home, everyone helps me, they all look after me.

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Review from Mary W (Daughter of Resident) published on 11 January 2017 Submitted via Postal Card
Overall Experience

I am very pleased with the care my mum is receiving at this home. The manager and staff are very friendly and helpful. The home is very cosy and extremely clean and tidy. The manager and staff have been very supportive to my mum and myself at this difficult time, they always make me and my family feel very welcome. I wrote this with my mum.

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Review from Gillien T (Daughter of Resident) published on 1 December 2016 Submitted via Postal Card
Overall Experience

My mother died at York House after spending two happy years there. Her death was sudden but that meant no suffering. We cannot thank the manager and her team enough. Without exception from cook to cleaner, they could not have done more. Again - thank you to them all.

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Review from Helen B (Daughter of Resident) published on 28 June 2016 Submitted via Postal Card
Overall Experience

Lovely home, lovely staff, lovely atmosphere, great care!

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Review from D R (Nephew of Resident) published on 28 June 2016 Submitted via Postal Card
Overall Experience

My aunt who has been a resident since Nov 2015 speaks very highly of all the staff and management and being unable to walk has the attention of the staff a lot of the time. She really feels at home. My own experience is limited but I also find the staff always pleasant.

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Review from Vera C (Resident / Service User) published on 21 June 2016 Submitted via Postal Card
Overall Experience

All staff look after me well- including domestic, laundry and maintenance. They are all lovely- "I love them all". I enjoy my meals and the entertainment especially the guitar man. My room is clean and tidy and I have a lovely view.

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Review from Anne T (Daughter of Resident) published on 21 April 2016 Submitted via Postal Card
Overall Experience

My father has dementia and all the problems that go with it as well as poor mobility. The staff are all so friendly, kind and always cheerful despite doing a very demanding job. He cannot tell us how he is getting on there, but always says everybody is so kind to him. The manager or senior staff will always update and inform me of his progress whenever I ask. He gets very muddled up about things but nobody minds this and all have immense patience. The only problem has been some clothes being shrunk in the laundry as water too hot.

Reply from Susan Grieve, Senior Regional Manager at York House

Many thanks for your feedback. This is very important to us. I will pass on your comments to our Registered Manager and she will be in contact with you to ensure that the laundry issue you have brought to our attention is dealt with. Please accept our sincerest apologies for this.

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Review from Rod S (Nephew of Resident) published on 1 April 2016 Submitted via Postal Card
Overall Experience
I am virtually the only relative of the resident at this care home and, because I live on the other side of the country, I am only able to visit infrequently. On my spring visit to see my relative, I was very impressed by the standard of care and service for the residents.

Several carers/ nurses were extremely helpful and very attentive to the residents. On leaving I spoke to the manageress and found a very efficient approachable and capable person in charge.

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Review from Rosamund G (Daughter of Resident) published on 23 March 2016 Submitted via Postal Card
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My mother can be very trying but the care home take it in there stride. They are firm when need be but they are always there for a kiss and cuddle not only for the residents but family as well.

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Review from M T (Relative of Resident) published on 27 January 2016 Submitted via Postal Card
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I have been visiting York House for the last three years, there has been many improvements made. Having been head of care for twenty five years. I am very happy with the care provided. Staff are always polite, we are always offered a drink, the home is very clean and no unpleasant smells, residents are clean and meals are very appetising.

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Review from Peter T (Relative of Resident) published on 26 January 2016 Submitted via Postal Card
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As a care manager for 25 years I feel I am in a good position to give a true account of the above home. Having visited York House over a period of ten years, the home has improved in it's care of the elderly over this period of time. From the care manager to all the staff, whom I find to be very caring, polite, treating residents with dignity at all times. In the last 3 years I have placed 4 residents in the home. If I need care in the future I would be happy to enjoy the good care provided.

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Review from K J (Resident / Service User) published on 10 December 2015 Submitted via Postal Card
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The staff are friendly and the food is very good. I enjoy living here.

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Review from Jean N (Resident / Service User) published on 8 December 2015 Submitted via Postal Card
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I enjoy living at York House. The staff helped me settle in. I am so happy.

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Review from Margaret S (Resident / Service User) published on 15 October 2015 Submitted via Postal Card
Overall Experience

I am very happy at York House it is now my home. I enjoy the entertainments and I have a lovely little bedroom.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 August 2026

En-suite single rooms

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for York House.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for York House.

Meet the Team (1)

Mariana Soare
Mariana SoareJob Title:Registered Home Manager

Mariana is our registered manager at York House.

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