Care Home Owned by Black Swan Care Group in Lincolnshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Lincolnshire for Black Swan Care Group are showing below.
View the details of all 19 locations (with 1039 reviews) owned by Black Swan Care Group
Black Swan Care Group Locations in Lincolnshire (1)
The Haven
9.8
44 reviews
Whitehouse Lane, Boston PE21 0BE
"Wonderful staff. A safe place that is warm and friendly with a homely atmosphere and great food. Every need is catered for and a lovely…" Read all 44 reviews
Location Type Care Home
The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents. The home is beautifully decorated and has a homely atmosphere. It is named after… Read more about The Haven
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 38 Rooms
- from £1,300 / week
Black Swan Care Group Reviews in Lincolnshire (44)
9.7
Black Swan Care Group has a Group Review Score of 9.7 (9.720) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.
Review of
The Haven
from L K (Niece of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the minute we walked through the door we knew this was the best place for my auntie. Every member of staff welcomed her by name. She has been treated with dignity and respect. Staff are cheerful and happy and welcoming, nothing is too much trouble for them. Our family were made to feel incredibly
welcome and were offered tea and lunch. The room is bright, airy, clean and comfortable which a much need ensuite. There is so much attention to detail, helped by the entry questionairre, which allowed my auntie some of her regular routines e.g cup of bedtime hot drink and Saturday newspaper. Even the carer helping to shower auntie made sure the floor was dry after 10/10
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from L B (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful staff. A safe place that is warm and friendly with a homely atmosphere and great food. Every need is catered for and a lovely place to make new friends. I have peace of mind knowing that Mum is being well cared for and is happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from V G (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are very good with looking after my mums care. They treat her with compassion and dignity. The staff are supportive and helpful with all my mums needs. Daily activities are organised for maximum stimulation. Food is excellent. Rooms are lovely.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from V W (Daughter-in-law of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very family - feel atmosphere.
Friendly, caring staff.
Well-decorated environment.
Great place of care for loved ones.
Friendly, caring staff.
Well-decorated environment.
Great place of care for loved ones.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from C G (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
What stands out at The Haven is the kindness of all the staff. They really know and care about the patients. The communication/handover is excellent, so there is continuity of care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from Andrew G (Son-in-law of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum came to The Haven following a fall, initially for respite care. She has recently returned after a hospital admission - her pleasure being back at The Haven was both obvious and a delight to see. The staff are super friendly and caring, and make every visit a pleasure.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from J W (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very friendly and well run facility sometime the staff are busy and there is a long wait for the carers to come and attend the resident.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from N N (Relative of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a lovely place. The residents are well cared for and nothing is too much trouble. Always welcomed with a smiling face, all of the carers are kind and compassionate and I felt very welcome visiting.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from Karen D (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum spent nearly two years in The Haven and during that time she was very well cared for and staff showed compassion and kindness as her condition deteriorated. When Mum was able to engage in activities, the staff ensured she had every opportunity to enjoy the full range, and she particularly loved
the musical sessions. The food and drink provided was always of a high standard and the care home was always clean and well-presented. As visitors, we always felt very welcome.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from S R (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our 95-year-old father spent the last year of his life in The Haven. We were very happy with his care. All staff without exception were very professional, caring and met his demanding needs. The family were kept well informed about his stage of health and we felt he was in the best place to meet his
needs.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from Jane S (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was in The Haven Care Home for a very short time but I was always impressed with their professionalism, kindness and cheeriness. The facilities are just superb too. The manager went to great lengths to provide extra care for Mum.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven
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Review of
The Haven
from Kate E (Niece of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt moved into The Haven after staying there for 2 weeks of respite at the end of December. She loved it so much, she made new friends and enjoyed the activities and the food, she didn't want to leave.
The management team supported me and my family to keep her there permanently. My Aunt has loved
The management team supported me and my family to keep her there permanently. My Aunt has loved
every minute since. The staff are so friendly and look after her well. Thank you so much to the amazing team!
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Review of
The Haven
from K F (Friend of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit my very close friend every day and he is so happy at the home. He calls it his home and that's all I care about. I have recommended this to others as the staff are utterly amazing. Thank you from me.
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Review of
The Haven
from G F (Nephew of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was pleasantly surprised by how clean and welcoming this home is. The staff were all very helpful.
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Review of
The Haven
from A F (Partner of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner has dementia and Alzheimer, whilst she is healthy and physically fit, her memory, understanding is poor and sundowning is an issue. I visited The Haven to discuss respite. My first impressions was "wow", also the friendliness and understanding of the manager was so reassuring. Whilst being
shown around and speaking to both residents and staff, it was obviously a happy environment. The extras such as the bar, courtyard, activities programme, ensure service users are well catered for. After a half days respite, I am confident that this is the place for my partner.
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Review of
The Haven
from Helen L (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We visited the home and met the manager to talk through care for my mother. My father and I were very impressed with the facilities, cleanliness and caring staff. My mother is at The Haven as a daycare resident one day a week at the moment. I am hopeful that this additional support will improve life
at home for her and my father.
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Review of
The Haven
from T P (Next of Kin) published on 15 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend moved into The Haven for a couple of weeks care. The service was excellent, the staff and particularly the management did everything they could to help us with the stay. Very flexible, quick and efficient. The Haven is very clean and comfortable with nice home-cooked food. I would recommend.
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Review of
The Haven
from B C (Wife of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has Alzheimer's and every now and again he goes in for two weeks respite. It helps me through a stressful time and he enjoys his stay. Overall:
1) Very clean, everyone is friendly
2) Food excellent
3) The decor is very stylish, bright and colourful
4) Very accommodating when we ask for
1) Very clean, everyone is friendly
2) Food excellent
3) The decor is very stylish, bright and colourful
4) Very accommodating when we ask for
help
5) All the staff, carers, even the maintenance people. cook are all excellent
5) All the staff, carers, even the maintenance people. cook are all excellent
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Review of
The Haven
from M M (Daughter-in-law of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father-in-law is very happy here, staff are great. He is much healthier/happier since moving to The Haven. Thank you, you all do a wonderful job.
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Review of
The Haven
from Lynn W (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From first walking to home it felt really nice, a gentleman sat in the reception area told me it was the best place to be, he only went in for respite but liked it so much he stayed. When the manager showed me around I was so impressed with the rooms, it is very modern and spotless. Sometimes I have
lunch with Mum and you wouldn't get better food in a five-star restaurant, afternoon tea is served with homemade cakes. Carers are very kind and nothing is too much trouble. It's top drawer. Wouldn't want your family to stay anywhere else.
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Awards / Recognitions (12)
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