Care Homes Owned by Black Swan Care Group in Suffolk

The home is always clean and tidy

My 98 year old mother was a self funding resident at Beccles care home from June 23 to January 25 where she passed away. Amanda and her staff were excellent in the care and consideration they gave her as well as keeping me updated on her health welfare. When her funds ran in out in April 24 Black Swan continued their excellent care despite there being no funds for it and understood my circumsatnces allowing arrears to accumulate for 9 months until the sale of her property was completed. Thier Norwich office were excellent in dealing with the arrears and shortfall of funds when finalising the the money owed to them. In this day and age of bad press and publicity on Care Homes I would highly recommend Black Swan to be your first choice when considering a Care Home for yourself or a relative.

Even though I am slowly and insidiously losing my dear husband, I am at peace and confident that his every needs are met and will be until the end.

It has been such a huge relief to know he's finally in capable, caring hands. I can't thank the team at Beccles Care Home enough for giving my dad the quality of life and respect he deserves

As a visitor I find the staff very helpful. Even when very busy they find time to answer any questions or help one might need.

My mum came to Beccles Care Home in Nov 24. Honestly it's a hotel and she has dementia and she believes this as well. Cant ask far nicer loving people who 24/7 care for everyone. Even invited for Christmas Lunch. Couldn't ask for more thank you.

All in all, the staff go the extra mile to ensure that the residents are happy, safe and well cared for and, along with the relatives, are treated like part of a big family. We couldn't ask for more!

The staff treats my great-grandad very well, he is happy where he is and it gave him his life back. The manager is absolutely lovely, he loves her. He is noticeably happier being in the home, even making friends which is much better. The activities they hold keep him active and lively. Visits are easy and smooth-running, the food is good as well as the drinks offered. The rooms are safe and secure, also offering the residents freedom and multiple options. Couldn't ask for a better home for him to be in.

I have always believed that a team is led from the front and the home manager is a motivational leader and it shows in her team. Thank you for all your hard work and the care you provide.

The staff all seem to care about the residents and happy in what they do. The ratio of staff to residents is very good and the place does not smell of "pee". There seems to be some activity nearly every day but I do not visit every day. Overall, my partner seems very well cared for and happy.

The manager is excellent. She and all her team deserve the highest praise.

My friend moved into Beccles Care Home in August 2023. What a wonderful home it is! The Manager who was appointed late last year and the team she leads are wonderful. They are so caring and kind, they go above and beyond to ensure the residents are well looked after and happy. I always feel welcome and have enjoyed lots of delicious cakes on my visits.

Mum is always kept clean and tidy and has her hair done regularly. She enjoys the food and there is always a good choice. Her room is bright and attractively furnished and is always spotless. Communication with the home is regular and we often receive photos of Mum taking part in activities. We are happy with all aspects of the home.

I have seen a positive change in my Mother’s health and well-being since she arrived in December 2023. My family couldn’t be happier! Well done to the manager and all the staff for everything they do to care for my Mother.

My husband has been a resident in Beccles Care Home since May 2023. As his wife and previous career, I have been pleased with the level of care given to him, the respect and understanding he has received and the way in which the staff have maintained a generally good well-being for him all round. Also, I have been welcomed at the home as often as I like (without the strict hours) and have been shown a great deal of respect, also of empathy and ongoing kindness, from all members of staff. They are very, very caring. Thank you.

Staff welcomed Mum to the home at the end of November, but managed to arrange a birthday party for her in early December. They were very accommodating of family members joining Mum on this day, this helped Mum settle into her new home. Staff in all roles have been very friendly around the building, as have the other residents, many of whom have chatted to Mum.

I would like to say how pleased I am with the care my mum receives at Beccles Care Home. This has been her third respite stay and the staff are so friendly and kind. The new manager has natural warmth and kindness, she exudes capability and professionalism and I feel at ease knowing Mum is in her overall care. I love my mum very much, but respite breaks are needed to enable me to care for her at home. If this ever changes and I am no longer able to do so, I would like her to be in the team at Beccles Care Home's care.

The manager and staff are all very conscientious in striving to maintain an excellent standard of care to all residents and treat them all with the utmost dignity. The food is nutritious, using fresh ingredients and is of a good standard. The entertainment is fun and helps stimulate each and every one of the residents. My father has settled well into the home and is happy in his new environment.

My mum-in-law moved into Beccles Care Home in March. We cannot recommend this home highly enough. The staff are wonderful and so caring. My mum in laws room has been completely redecorated to a very high standard with lovely furniture. They have plenty of activities going on with lots of things for residents to enjoy. The food is also amazing. 10/10.

Having read online the CQC rating of the care home (with its previous owner) I was pleasantly surprised as to what Black Swan had done with their refurbishment. The home feels very comfortable and homely, it's not too big and being on one level, it's like being in a large bungalow. The staff are very welcoming and accommodating. I think my wife will be happy with them.