Care Home Owned by Black Swan Care Group in Suffolk

continued their excellent care despite there being no funds for it and understood my circumsatnces allowing arrears to accumulate for 9 months until the sale of her property was completed. Thier Norwich office were excellent in dealing with the arrears and shortfall of funds when finalising the the money owed to them. In this day and age of bad press and publicity on Care Homes I would highly recommend Black Swan to be your first choice when considering a Care Home for yourself or a relative.

has a warm ambiance with laughter and entertainment. I was surprised to learn that they even had therapy donkeys visiting. Not to mention the delicious home cooked food.
Even though I am slowly and insidiously losing my dear husband, I am at peace and confident that his every needs are met and will be until the end.

was also becoming very ill from the stress.
From the moment Dad moved into Beccles, the manager and staff showed compassion, understanding, and genuine care. They treat him with dignity and patience, taking the time to get to know his personality rather than just his condition. The support is excellent. The communication with families is also excellent, and it's clear that everyone there truly wants the best for the residents. (There are always lovely activities happening when I visit.)
It has been such a huge relief to know he's finally in capable, caring hands. I can't thank the team at Beccles Care Home enough for giving my dad the quality of life and respect he deserves

of the team.
We particularly love the happy interaction between staff, resident and visitors in the lounge, along with fun activities and entertainment; the delicious home cooked meals and teatime treats; the lovely bright and modern spotlessly clean surroundings and facilities; the laundering of personal clothing which is carried out with care and diligence.
All in all, the staff go the extra mile to ensure that the residents are happy, safe and well cared for and, along with the relatives, are treated like part of a big family. We couldn't ask for more!

and smooth-running, the food is good as well as the drinks offered. The rooms are safe and secure, also offering the residents freedom and multiple options. Couldn't ask for a better home for him to be in.

are always fresh flowers spread around.
I have enjoyed lunch on several occasions, which there is always a variety and tastes great.
I have always believed that a team is led from the front and the home manager is a motivational leader and it shows in her team. Thank you for all your hard work and the care you provide.

and have enjoyed lots of delicious cakes on my visits.

has been particularly helpful in settling Mum in and always makes time to talk to us and answer our questions.
Mum is always kept clean and tidy and has her hair done regularly. She enjoys the food and there is always a good choice. Her room is bright and attractively furnished and is always spotless. Communication with the home is regular and we often receive photos of Mum taking part in activities. We are happy with all aspects of the home.

all the activities that are being provided for the residents. I am made to feel very welcome every time I visit my Mother.
I have seen a positive change in my Mother’s health and well-being since she arrived in December 2023. My family couldn’t be happier! Well done to the manager and all the staff for everything they do to care for my Mother.

I have been welcomed at the home as often as I like (without the strict hours) and have been shown a great deal of respect, also of empathy and ongoing kindness, from all members of staff. They are very, very caring. Thank you.

as have the other residents, many of whom have chatted to Mum.

care. I love my mum very much, but respite breaks are needed to enable me to care for her at home. If this ever changes and I am no longer able to do so, I would like her to be in the team at Beccles Care Home's care.

of the residents. My father has settled well into the home and is happy in his new environment.

residents to enjoy. The food is also amazing. 10/10.

welcoming and accommodating. I think my wife will be happy with them.