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Care Home Owned by Black Swan Care Group in Suffolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Black Swan Care Group in Suffolk

Only the locations & reviews in Suffolk for Black Swan Care Group are showing below.

View the details of all 18 locations (with 1023 reviews) owned by Black Swan Care Group

Black Swan Care Group Locations in Suffolk (1)

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1 Care Home owned by Black Swan Care Group in Suffolk
Beccles Care Home

St. George's Road, Beccles NR34 9YQ 

9.8 21 reviews
"My mum came to Beccles Care Home in Nov 24. Honestly it's a hotel and she has dementia and she believes this as well. Cant ask far nicer…"   Read all 21 reviews
Location Type Care Home

Beccles Care Home, located in the heart of Beccles in North Suffolk, provides short-term respite care and longer term support for older people, including people living with dementia. Black Swan recently purchased the care home, leaning on their extensive… Read more about Beccles Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 35 Rooms from £1,200 / week

Black Swan Care Group Reviews in Suffolk (21)

9.7

Black Swan Care Group has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group must have a Review Score.

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Review of

Beccles Care Home

from S S (Sister of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor I find the staff very helpful. Even when very busy they find time to answer any questions or help one might need.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home

Thank you for your kind words about the team at Beccles care home - they are a huge part of the success of the home.

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Review of

Beccles Care Home

from Steve S (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Beccles Care Home in Nov 24. Honestly it's a hotel and she has dementia and she believes this as well. Cant ask far nicer loving people who 24/7 care for everyone. Even invited for Christmas Lunch. Couldn't ask for more thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home

Thank you for taking the time to review our care home. We're delighted that you feel happy about the care and support our team provide to your mum.

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Review of

Beccles Care Home

from Jan H (Wife of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment I stepped inside Beccles Care Home I immediately felt the warm, friendly and homely atmosphere, and knew that it would be perfect home for my husband. Since he moved in five weeks ago, his care has been delivered consistently with kindness, respect and dignity by every single member
of the team.
We particularly love the happy interaction between staff, resident and visitors in the lounge, along with fun activities and entertainment; the delicious home cooked meals and teatime treats; the lovely bright and modern spotlessly clean surroundings and facilities; the laundering of personal clothing which is carried out with care and diligence.
All in all, the staff go the extra mile to ensure that the residents are happy, safe and well cared for and, along with the relatives, are treated like part of a big family. We couldn't ask for more!
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home

Thank you for these lovely comments about the care and support your husband is receiving at Beccles Care Home - we're so pleased you are happy with the care and support he is receiving.

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Review of

Beccles Care Home

from Jayme A (Great-granddaughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff treats my great-grandad very well, he is happy where he is and it gave him his life back. The manager is absolutely lovely, he loves her. He is noticeably happier being in the home, even making friends which is much better. The activities they hold keep him active and lively. Visits are easy
and smooth-running, the food is good as well as the drinks offered. The rooms are safe and secure, also offering the residents freedom and multiple options. Couldn't ask for a better home for him to be in.
Reply from Amanda Bensly, Regional Manager at Beccles Care Home

Thank you so much for your kind feedback. This will be shared with all the teams at the home. It is a pleasure to have your Great-Granddad as part of the Beccles Care Home community. We particularly enjoy his dance moves when we have singers join us.

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Review of

Beccles Care Home

from S S (Friend of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home, the home manager and all staff are amazing. They are always professional and understanding of all the residents' needs. I have seen them offer reassurance and comfort to those who are anxious and confused, working with smiles on their faces and it is infectious!
The home smells nice and there
are always fresh flowers spread around.
I have enjoyed lunch on several occasions, which there is always a variety and tastes great.
I have always believed that a team is led from the front and the home manager is a motivational leader and it shows in her team. Thank you for all your hard work and the care you provide.
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Review of

Beccles Care Home

from S B (Wife of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff all seem to care about the residents and happy in what they do. The ratio of staff to residents is very good and the place does not smell of "pee". There seems to be some activity nearly every day but I do not visit every day. Overall, my partner seems very well cared for and happy.
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Review of

Beccles Care Home

from Judith M (Sister of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident for over six months now. In this time, he has settled very well and has received superb care, kindness and support from all the staff.
The manager is excellent. She and all her team deserve the highest praise.
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Review of

Beccles Care Home

from R S (Friend of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Beccles Care Home in August 2023. What a wonderful home it is! The Manager who was appointed late last year and the team she leads are wonderful. They are so caring and kind, they go above and beyond to ensure the residents are well looked after and happy. I always feel welcome
and have enjoyed lots of delicious cakes on my visits.
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Review of

Beccles Care Home

from A C (Daughter-in-law of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law moved into Beccles Care home in December 2023 and from the first day there she was treated with kindness and respect. She is very happy in the home and has become more chatty since being there. The staff are lovely and are always happy to chat with her and give us an update. The manager
has been particularly helpful in settling Mum in and always makes time to talk to us and answer our questions.
Mum is always kept clean and tidy and has her hair done regularly. She enjoys the food and there is always a good choice. Her room is bright and attractively furnished and is always spotless. Communication with the home is regular and we often receive photos of Mum taking part in activities. We are happy with all aspects of the home.
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Review of

Beccles Care Home

from Neil C (Son of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the manager and her team enough. They are simply brilliant! My Mother receives the care and attention she deserves and every member of staff we have met are very kind, compassionate, and positive at all times. Beccles Care Home is always clean, tidy, and well-run. It is lovely to see
all the activities that are being provided for the residents. I am made to feel very welcome every time I visit my Mother.
I have seen a positive change in my Mother’s health and well-being since she arrived in December 2023. My family couldn’t be happier! Well done to the manager and all the staff for everything they do to care for my Mother.
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Review of

Beccles Care Home

from C H (Wife of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident in Beccles Care Home since May 2023. As his wife and previous career, I have been pleased with the level of care given to him, the respect and understanding he has received and the way in which the staff have maintained a generally good well-being for him all round. Also,
I have been welcomed at the home as often as I like (without the strict hours) and have been shown a great deal of respect, also of empathy and ongoing kindness, from all members of staff. They are very, very caring. Thank you.
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Review of

Beccles Care Home

from Sheila B (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff welcomed Mum to the home at the end of November, but managed to arrange a birthday party for her in early December. They were very accommodating of family members joining Mum on this day, this helped Mum settle into her new home. Staff in all roles have been very friendly around the building,
as have the other residents, many of whom have chatted to Mum.
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Review of

Beccles Care Home

from Maxine P (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how pleased I am with the care my mum receives at Beccles Care Home. This has been her third respite stay and the staff are so friendly and kind. The new manager has natural warmth and kindness, she exudes capability and professionalism and I feel at ease knowing Mum is in her overall
care. I love my mum very much, but respite breaks are needed to enable me to care for her at home. If this ever changes and I am no longer able to do so, I would like her to be in the team at Beccles Care Home's care.
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Review of

Beccles Care Home

from Vicky O (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are all very conscientious in striving to maintain an excellent standard of care to all residents and treat them all with the utmost dignity. The food is nutritious, using fresh ingredients and is of a good standard. The entertainment is fun and helps stimulate each and every one
of the residents. My father has settled well into the home and is happy in his new environment.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you so much for your kind review and positive comments, which I will ensure are shared with the team.

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Review of

Beccles Care Home

from Julie P (Daughter-in-law of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law moved into Beccles Care Home in March. We cannot recommend this home highly enough. The staff are wonderful and so caring. My mum in laws room has been completely redecorated to a very high standard with lovely furniture. They have plenty of activities going on with lots of things for
residents to enjoy. The food is also amazing. 10/10.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you so much for your kind review which I will ensure is shared with the staff team.

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Review of

Beccles Care Home

from C B (Husband of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having read online the CQC rating of the care home (with its previous owner) I was pleasantly surprised as to what Black Swan had done with their refurbishment. The home feels very comfortable and homely, it's not too big and being on one level, it's like being in a large bungalow. The staff are very
welcoming and accommodating. I think my wife will be happy with them.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you for taking the time to leave a review and for your positive comments which I will share with the staff team.

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Review of

Beccles Care Home

from W S (Wife of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and friendly and the care for my husband, I find excellent. I have no problems at all with how my man is looked after.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you for your kind words which I will share with the staff team.

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Review of

Beccles Care Home

from Kevin C (Son of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Beccles Care Home from August 2020 until her death on January the 1st 2023. The care staff always care for her with compassion, sympathy and respect. My mother could be demanding and suffered from memory loss and confusion. The carers took it all in their stride and dealt
with each situation with professionalism. During the last weeks of her life, the carers were dedicated to the care of my mother, keeping her as comfortable as possible and showing all the family every kindness. I am very grateful to them all.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you for your kind words and for submitting a review which I will share with the staff team. It was a pleasure to look after your mum.

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Review of

Beccles Care Home

from YvonneS (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be kind, polite and very caring. Standards of cleanliness are very high. My mother has been very ill and I have been shown the greatest of care, with my mother also receiving super care from all staff members. I feel that with the new management, this care home will
go from strength to strength.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you so much for your kind review which I will pass onto the staff team.

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Review of

Beccles Care Home

from Alex W (Son of Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a caring and wonderful care home.
Cannot imagine it changed so much.
Staff are caring and compassionate.
Mum gets what she deserves, and it settled and happy.
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Awards / Recognitions (12)

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