Beccles Care Home

St. George's Road, Beccles NR34 9YQ
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9.8 21 Reviews
  • Beccles Care Home, Beccles
Beccles Care Home, located in the heart of Beccles in North Suffolk, provides short-term respite care and longer term support for older people, including people living with dementia.

Black Swan recently purchased the care home, leaning on their extensive track record of transforming care homes into outstanding ones. The home is undergoing an extensive refurbishment under the new owners. The home received a Good CQC rating in April 2023 following intensive and supportive changes.

The home is single-storey for accessibility and features two inviting living rooms, a large dining room and adapted bathrooms plus a welcoming garden area. Each of the 35 bedrooms has en-suite facilities and residents are welcome to personalise their bedrooms according to their tastes. All living areas have been renovated to provide a bright, comfortable and inviting environment for residents.

Activities Co-ordinators provide a wide range of fun and activities for residents to enjoy, with schedules being planned around residents' interests and ideas. The home works closely with the local community, offering opportunities to residents to continue to visit local cafes, pubs and shops. Events at the home are open to the public, including knit and natter groups, mother and toddler visits, coffee mornings and information and advice sessions.

The team at the home are caring, qualified and focused on treating residents with dignity and respect while providing high quality care and support.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Beccles Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Jackson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • 24 hour visiting is welcomed

Parking

  • Parking is available outside the home.

Beccles Care Home Reviews (21)

9.8

Beccles Care Home has a Review Score of 9.8 (9.830) out of 10, based on 13 reviews in the last 2 years.
Over all time Beccles Care Home has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Beccles Care Home
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Total of 21, showing 1-20
Review from S S (Sister of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor I find the staff very helpful. Even when very busy they find time to answer any questions or help one might need.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home

Thank you for your kind words about the team at Beccles care home - they are a huge part of the success of the home.

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Review from Steve S (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Beccles Care Home in Nov 24. Honestly it's a hotel and she has dementia and she believes this as well. Cant ask far nicer loving people who 24/7 care for everyone. Even invited for Christmas Lunch. Couldn't ask for more thank you.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home

Thank you for taking the time to review our care home. We're delighted that you feel happy about the care and support our team provide to your mum.

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Review from Jan H (Wife of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment I stepped inside Beccles Care Home I immediately felt the warm, friendly and homely atmosphere, and knew that it would be perfect home for my husband. Since he moved in five weeks ago, his care has been delivered consistently with kindness, respect and dignity by every single member
of the team.
We particularly love the happy interaction between staff, resident and visitors in the lounge, along with fun activities and entertainment; the delicious home cooked meals and teatime treats; the lovely bright and modern spotlessly clean surroundings and facilities; the laundering of personal clothing which is carried out with care and diligence.
All in all, the staff go the extra mile to ensure that the residents are happy, safe and well cared for and, along with the relatives, are treated like part of a big family. We couldn't ask for more!
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Beccles Care Home

Thank you for these lovely comments about the care and support your husband is receiving at Beccles Care Home - we're so pleased you are happy with the care and support he is receiving.

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Review from Jayme A (Great-granddaughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff treats my great-grandad very well, he is happy where he is and it gave him his life back. The manager is absolutely lovely, he loves her. He is noticeably happier being in the home, even making friends which is much better. The activities they hold keep him active and lively. Visits are easy
and smooth-running, the food is good as well as the drinks offered. The rooms are safe and secure, also offering the residents freedom and multiple options. Couldn't ask for a better home for him to be in.
Reply from Amanda Bensly, Regional Manager at Beccles Care Home

Thank you so much for your kind feedback. This will be shared with all the teams at the home. It is a pleasure to have your Great-Granddad as part of the Beccles Care Home community. We particularly enjoy his dance moves when we have singers join us.

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Review from S S (Friend of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home, the home manager and all staff are amazing. They are always professional and understanding of all the residents' needs. I have seen them offer reassurance and comfort to those who are anxious and confused, working with smiles on their faces and it is infectious!
The home smells nice and there
are always fresh flowers spread around.
I have enjoyed lunch on several occasions, which there is always a variety and tastes great.
I have always believed that a team is led from the front and the home manager is a motivational leader and it shows in her team. Thank you for all your hard work and the care you provide.
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Review from S B (Wife of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff all seem to care about the residents and happy in what they do. The ratio of staff to residents is very good and the place does not smell of "pee". There seems to be some activity nearly every day but I do not visit every day. Overall, my partner seems very well cared for and happy.
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Review from Judith M (Sister of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident for over six months now. In this time, he has settled very well and has received superb care, kindness and support from all the staff.
The manager is excellent. She and all her team deserve the highest praise.
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Review from R S (Friend of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Beccles Care Home in August 2023. What a wonderful home it is! The Manager who was appointed late last year and the team she leads are wonderful. They are so caring and kind, they go above and beyond to ensure the residents are well looked after and happy. I always feel welcome
and have enjoyed lots of delicious cakes on my visits.
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Review from A C (Daughter-in-law of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law moved into Beccles Care home in December 2023 and from the first day there she was treated with kindness and respect. She is very happy in the home and has become more chatty since being there. The staff are lovely and are always happy to chat with her and give us an update. The manager
has been particularly helpful in settling Mum in and always makes time to talk to us and answer our questions.
Mum is always kept clean and tidy and has her hair done regularly. She enjoys the food and there is always a good choice. Her room is bright and attractively furnished and is always spotless. Communication with the home is regular and we often receive photos of Mum taking part in activities. We are happy with all aspects of the home.
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Review from Neil C (Son of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the manager and her team enough. They are simply brilliant! My Mother receives the care and attention she deserves and every member of staff we have met are very kind, compassionate, and positive at all times. Beccles Care Home is always clean, tidy, and well-run. It is lovely to see
all the activities that are being provided for the residents. I am made to feel very welcome every time I visit my Mother.
I have seen a positive change in my Mother’s health and well-being since she arrived in December 2023. My family couldn’t be happier! Well done to the manager and all the staff for everything they do to care for my Mother.
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Review from C H (Wife of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident in Beccles Care Home since May 2023. As his wife and previous career, I have been pleased with the level of care given to him, the respect and understanding he has received and the way in which the staff have maintained a generally good well-being for him all round. Also,
I have been welcomed at the home as often as I like (without the strict hours) and have been shown a great deal of respect, also of empathy and ongoing kindness, from all members of staff. They are very, very caring. Thank you.
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Review from Sheila B (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff welcomed Mum to the home at the end of November, but managed to arrange a birthday party for her in early December. They were very accommodating of family members joining Mum on this day, this helped Mum settle into her new home. Staff in all roles have been very friendly around the building,
as have the other residents, many of whom have chatted to Mum.
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Review from Maxine P (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how pleased I am with the care my mum receives at Beccles Care Home. This has been her third respite stay and the staff are so friendly and kind. The new manager has natural warmth and kindness, she exudes capability and professionalism and I feel at ease knowing Mum is in her overall
care. I love my mum very much, but respite breaks are needed to enable me to care for her at home. If this ever changes and I am no longer able to do so, I would like her to be in the team at Beccles Care Home's care.
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Review from Vicky O (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are all very conscientious in striving to maintain an excellent standard of care to all residents and treat them all with the utmost dignity. The food is nutritious, using fresh ingredients and is of a good standard. The entertainment is fun and helps stimulate each and every one
of the residents. My father has settled well into the home and is happy in his new environment.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you so much for your kind review and positive comments, which I will ensure are shared with the team.

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Review from Julie P (Daughter-in-law of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law moved into Beccles Care Home in March. We cannot recommend this home highly enough. The staff are wonderful and so caring. My mum in laws room has been completely redecorated to a very high standard with lovely furniture. They have plenty of activities going on with lots of things for
residents to enjoy. The food is also amazing. 10/10.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you so much for your kind review which I will ensure is shared with the staff team.

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Review from C B (Husband of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having read online the CQC rating of the care home (with its previous owner) I was pleasantly surprised as to what Black Swan had done with their refurbishment. The home feels very comfortable and homely, it's not too big and being on one level, it's like being in a large bungalow. The staff are very
welcoming and accommodating. I think my wife will be happy with them.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you for taking the time to leave a review and for your positive comments which I will share with the staff team.

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Review from W S (Wife of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful and friendly and the care for my husband, I find excellent. I have no problems at all with how my man is looked after.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you for your kind words which I will share with the staff team.

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Review from Kevin C (Son of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Beccles Care Home from August 2020 until her death on January the 1st 2023. The care staff always care for her with compassion, sympathy and respect. My mother could be demanding and suffered from memory loss and confusion. The carers took it all in their stride and dealt
with each situation with professionalism. During the last weeks of her life, the carers were dedicated to the care of my mother, keeping her as comfortable as possible and showing all the family every kindness. I am very grateful to them all.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you for your kind words and for submitting a review which I will share with the staff team. It was a pleasure to look after your mum.

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Review from YvonneS (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be kind, polite and very caring. Standards of cleanliness are very high. My mother has been very ill and I have been shown the greatest of care, with my mother also receiving super care from all staff members. I feel that with the new management, this care home will
go from strength to strength.
Reply from Zoe Cattermole, Regional Manager at Beccles Care Home

Thank you so much for your kind review which I will pass onto the staff team.

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Review from Alex W (Son of Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a caring and wonderful care home.
Cannot imagine it changed so much.
Staff are caring and compassionate.
Mum gets what she deserves, and it settled and happy.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Beccles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Beccles Care Home is calculated as follows: ( (127 Excellents x 5) + (26 Goods x 4) ) ÷ 153 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Beccles Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Sep 2025

Large ensuite rooms are available. Beccles is a single storey home, supporting older people including people living with dementia.

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Awards / Recognitions (10)

Meet the Team (1)

Amanda

Amanda Jackson

Job Title: Registered Home Manager

Amanda is the dedicated home manager at Beccles Care Home.

Frequently Asked Questions about Beccles Care Home

What types of Care is Beccles Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Beccles Care Home have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Beccles Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Beccles Care Home to the centre of Beccles?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Beccles Care Home to verify any information. View our terms and conditions. Beccles Care Home has an Enhanced Service - more info.