Care Homes Owned by Black Swan Care Group in Essex

I recently visited my aunty and was so impressed with how lovely and welcoming the care home was. Everything was beautifully clean and well looked after, and there was such a warm, homely atmosphere.

The staff were all incredibly friendly and took the time to come over, say hello and have a conversation, which I thought was really lovely. Nothing felt rushed, and you could genuinely see how caring and attentive everyone was.

It had a real home-from-home feel, and it was clear to see that the residents are very well cared for. It's so reassuring knowing that my aunty is in such a lovely, friendly and caring environment.

A huge thank you to all the staff for everything you do.

Mum has been here now over three years , sometimes she really has been a challenge for all staff but I've seen them every day making sure all is fine and tending to mums needs, every member of staff I can say go above and beyond to make sure needs are met and residents are happy , the management of the house shows true concern and care for all residents I personally cannot fault valentine house

Mum has settled into Valentine House really well and seems really happy. Everyone seems really nice and really care for the residents. We're really happy with the choice we made

Many thanks to the outstanding manager, care staff and super entertainment team.

What can I say "exceptional as usual"

Loretta seems to be well cared for the staff are very attentive and understand her needs

Great singer.

We visit my sister Loretta each week - we are very happy with the care she gets. All the staff are amazing and very attentive nothing is too much trouble. Glad she is a resident here!!

Wonderful care home, every one so helpful and friendly.

A really lovely afternoon, tasty BBQ, music, songs, tombola, caring staff

Staff always very helpful and friendly. Mum looked after well and always able to talk freely with staff. She seems happy with all herself too!

Valentine House team provided exceptional care and support to my mum over the last 3 years. They also provided myself with a great amount of support to me as the daughter through a difficult time..

The care, support and activities all provided my mum with the safety comfort and reassurance she needed also she made friends while there..

I thank all the staff at Valentine house great care team with dignity and respect

Joan Boughtwood, partner of W. Taylor during the time Bill has been in the care home he has received excellent care and assistance from your excellent staff, very helpful, kind and very nice so much nicer than the previous home.

My mum has been in Spring Lodge for 9 months now, and on 3rd August she reached 100 years. I can't say thank you enough for the fabulous outdoor party they arranged for her. We had a really lovely day with a garden party for family and residnets. So much effort went into it by staff with catering, decorations, flowers, singers, barbecue, ice cream van! music, cake, presents, cards. I was overwhelmed by the kindness of all.

We have been very impressed with all aspects of The Lodge. The staff are kind and attentive, the activities are frequent and varied and the food is exceptional. The rooms are well decorated and clean with plenty of room to store residents' possessions. Our mother has settled well and now enjoys engaging with the staff and activities. There is a well kept garden for the residents to sit in in good weather and the home is able to host parties and other events there. All the other relatives I have spoken to are very pleased with their experience of The Lodge

A huge thank you to each of you.

If I ever need a care home, this is one I would choose

My friend has been a resident of Spring Lodge for several months now and I visit at least once a week. From day one I have been impressed by the property, rooms, food and most of all the management and staff. There is a wonderful welcoming and caring atmosphere; it is spotlessly clean and very well decorated and furnished. It feels more like a lovely guesthouse than a care home. I have visited many care homes in the past couple of years and this is by far the best. I can pay no greater compliment than I would be happy to be a resident when the time comes. Well done everyone. Top marks and keep up the excellent work.

excellent care of mum on her respite care of 11 days

The home is clean and well cared for. The staff are friendly and always approachable. All residents appear happy and mostly engaged with everything that is going on.