Black Swan Care Group in Essex | 4 Care Homes

Review of
Spring Lodge
from Brian W (Son of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Mother has been a resident for over six years she has received excellent care with stimulation activities. The food is very good and occasionally there a party's for residents and families which are outstanding. Thinking of booking myself in early.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Spring Lodge

Thank you for your lovely comments and we're so pleased that your mother is receiving excellent care at Spring Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from Tina B (Niece of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

My aunt has settled in very well. The staff are amazing and friendly.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you for this lovely review, we're delighted that your aunt is settling in nicely. We will pass your comments on to the staff - they will be very pleased to hear how happy you are.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Valentine House
from Lesley P (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

We couldn't be more grateful for the incredible care my mum receives at Valentine House. From the moment you walk through the doors, you're welcomed like family. The staff are simply amazing, so kind, compassionate and always going the extra mile to make sure she feels safe and happy.

What really

sets this place apart is the fantastic range of entertainment and activities they provide. Whether it's live music, craft sessions, or themed days, there's always something fu and engaging going on. It's great to see how much thought and effort goes into keeping everyone active, entertained and connected.

Thank you to every member of the team for making this home such a special place, you're all absolute amazing.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your lovely comments about the care and support your mum is receiving at Valentine House, we'll ensure that the team at the home are informed of your comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Valentine House
from Jade P (Granddaughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

What an incredible day at the BBQ! From start to finish, it was filled with laughter, delicious food, and unforgettable memories. The energy was amazing - families coming together, kids running around with huge smiles, and the smell of perfectly grilled food in the air. There's something so special

about spending time outdoors with loved ones, soaking up the sun and enjoying the simple pleasures of great company and great food.

One of the best parts of the day was the variety of activities and events that brought everyone together. Whether it was the fun games for the kids, the live music, or the friendly competitions, there was something for everyone to enjoy. It's always heartwarming to see a community come alive like this - sharing stories, making new friends, and celebrating what really matters: connection.

Huge thanks to the organizers for putting together such a thoughtful and well-run event. These kinds of days remind us how important it is to slow down, be present, and celebrate.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank for your lovely comments about the summer BBQ! It's really our pleasure to welcome so many people to these events and to see everyone enjoy themselves so much. We'll pass your comments on to the…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from John M (Son of Resident) assisted by family/friend published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

I came over from Canada to visit my mother. My mother has been here since 2020. I have always been very satisfied with the care that she is receiving here. During my visit, the staff have been absolutely wonderful making me and my wife very welcome and knowing that my mother is safe and happy here at

The Lodge. All the staff are amazing and so kind to us and to mum. Thank you very much.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you for your incredibly kind words and it was so wonderful to welcome you from Canada to see your mother - especially for the VE Day celebrations!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Valentine House
from S R (Daughter-in-law of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

We're really happy with the care my mother-in-law receives. The manager and her dedicated staff always make the effort to ensure she is comfortable and supported. The home itself is clean, calm and has a genuinely welcoming atmosphere. It gives us real peace of mind, she is in such good hands.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your lovely comments regarding your mother-in-law's care at Valentine House - we're so pleased you have peace of mind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Valentine House
from Liz K (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been here at Valentine's House since September.
The care and attention Dad sets is absolutely outstanding.
Kind and caring, each member of staff we are updated very frequently about Dad and thank you each of the carers for all you do.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for these kind comments about the care and support your Dad is receiving at Valentine House. We will ensure they are passed onto the staff at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from Christine M (Friend of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

Always a joy to visit, staff always so friendly and such a happy atmosphere. Very clean everywhere. Every effort is made to ensure residents are catered for with birthdays and occasions marked.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you for your kind words about The Lodge, we're delighted with your comments about the care and support provided at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Valentine House
from A H (Son of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

My mum has been in Valentine House just under a year, she wasn't best pleased that she unfortunately had to move to a care home but the manager and all staff had worked very hard with her to ensure she is comfortable and that she is well looked after. As a family we have seen a massive change in her

health and appearance she has never looked better or been healthier, nothing is never to much for any of the staff, everyone is very welcoming and always greeted with a smile.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for this lovely review. We're so pleased that you can see the improvement in your mum's health and appearance since she moved into Valentine House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from John C (Partner of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased with the care my partner continues to receive.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you for taking the time to share your kind words about the care your partner is receiving at The Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Maitland House
from S H (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother has improved enormously since arriving at the Maitland. She is now walking about with a frame after being stuck in a wheelchair. There are plenty of activities on offer and mum has enjoyed a couple on outings. Staff are always approachable and helpful. Room lovely just slightly small.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from Anthony L (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

We could not ask for a better home for our mum to be in. The staff are kind, helpful and really nice. Our thanks could never express how grateful we are for her wonderful care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from Ann M (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

I was invited to a Valentine's Tea Party at The Lodge yesterday. Mum and I had such a lovely time and it was so nice to see how much effort the staff had made to ensure both residents and visitors enjoyed themselves. What a thoughtful gesture to give all the lady residents a red rose and the gents some

biscuits. Mum is 101 now and I shall always treasure these happy times I spend with her, knowing she is content and so well looked after, thanks to the very caring staff at The Lodge.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Lodge

Thank you so much for taking the time to leave this lovely review. We're so pleased that you and your mum enjoyed the tea party.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Maitland House
from K D (Nephew of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

Visiting my aunt, very happy to see how happy she is here and how lovely her room is with so many photos of family. We were greeted by one of the staff and taken to my aunt in the lounge and then brought into her room. We met the lovely head housekeeper who was friendly and charming. We are so reassured

that my aunt is receiving the best care and attention. Looking forward to visiting again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from Barry E (Nephew of Resident) published on 24 January 2025 Submitted via Postal Card • Report

Overall Experience

I could not be more pleased with the care my aunt had in The Lodge Care Home. I thank all the staff for all they did to make her end of life the best it could be.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Spring Lodge
from John S (Son of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

My Dad has been at the care home for 2 weeks. They have been there for him and made him feel very welcome and he has settled and accepts this is his home. Not only have the staff been very kind and adapted to Dad's needs but the manager has also been involved with his care and needs, they have always

been there for up-dates and talk about anything and everything and Dad is always included and feels comfortable chatting and talking about things as well. Thank you. I would like to add that my dad is not keen on activities but always offered but make time for one-to-one chats that he loves.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Spring Lodge

Thank you for your kind words about the care your Dad is receiving. We will continue to support him and you as he settles in at Spring Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Spring Lodge
from Kathleen W (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report

Overall Experience

This home is beautiful. The staff are kind and caring and I know my mum is safe there. I can sleep peacefully at night, knowing she is safe. Every member of staff is special, their hearts are kind, they always interact with my mum and the other residents. The atmosphere is warm and cozy. The rooms are

clean and nothing is too much for the staff. The chef and kitchen staff are amazing, the activities lady is very informative and encourages residents to participate, only if they wish. My mum was traumatised in a previous home, so I cannot thank Spring Lodge for welcoming my mum and making her feel safe and loved.
Also, the gardens are lovely and we can take mum outside to enjoy the pretty flowers, trees and gardens. Thank you.

Reply from James Key, Regional Manager at Spring Lodge

Thank you for your kind feedback about Spring Lodge and the staff that work with your mother. Your kind words are much appreciated and will be shared with the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Valentine House
from N F (Son of Resident) published on 2 September 2024 Submitted via Postal Card • Report

Overall Experience

My mother has recently moved into the care home and all staff and management are very nice and very good at their jobs.
Valentines House is very lovely with top food and services.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your kind review which will be shared with the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Valentine House
from S G (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report

Overall Experience

Would like a service where someone regularly meets with a relative to discuss Mum's current condition/welfare in order that if there are any changes to items required we know as she is unable to tell us.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your review. We are more than happy to meet with you regularly and the home
managerwill be in touch to make these arrangements.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Lodge
from Donna D (Friend of Resident) published on 20 August 2024 Submitted via Postal Card • Report

Overall Experience

Wonderful garden party BBQ for residents and family. The staff go above and beyond to make sure everyone is happy and looked after. The staff at The Lodge are amazing and care for the residents like their own family. There is always a wonderful atmosphere at The Lodge, nothing is too much trouble no

matter how small. The staff are always smiling and are a great team and care so so much. Thank you for all your love and support for my friend and us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Black Swan Care Group in Essex

Black Swan Care Group Locations in Essex (4)

Black Swan Care Group Reviews in Essex (215)

Spring Lodge

The Lodge

Valentine House

Valentine House

The Lodge

Valentine House

Valentine House

The Lodge

Valentine House

The Lodge

Maitland House

The Lodge

The Lodge

Maitland House

The Lodge

Spring Lodge

Spring Lodge

Valentine House

Valentine House

The Lodge

Awards / Recognitions (12)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers