Black Swan Care Group in Essex | 4 Care Homes

Review of
Spring Lodge
from Jean P (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

Mum came to Spring Lodge when she was no longer safe at home. The experience of putting her into a home was an emotional one for both of us. The manager has excellent rapport with residents and relatives and I feel assured that mum is cared for with kindness and dignity. I visit most days and observe

much kindness and care for residents from staff. The home is warm, very clean and comfortable. All staff are caring and friendly, they engage with residents and reassure them. The meals are cooked on the premises and of good quality, home made cakes appears every day at tea time. There are some activities bingo, dominos and crafts. The Christmas party was lovely. Health issues are quickly addressed and I am informed of all changes.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Spring LodgeThank you for your lovely comments about the care and support your mum is receiving at Spring Lodge, we're pleased the team have made the experience as comfortable as possible.

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Review of
The Lodge
from Judy G (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card • Report

Overall Experience

The welcome I received on visiting my mother was exemplary. All the staff were helpful in answering my questions. The room my mother has is light and airy, beautifully furnished and made her feel at home. She hasn't been here long but is so happy and is well looked after. I am so glad that I chose The

Lodge. The food is variable for choice and is a lovely menu. Nothing is too much trouble for any staff member.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your lovely comments about The Lodge and all the staff there.

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Review of
Valentine House
from F D (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Outstanding and loving care of my mother. The staff are patient, kind and loving. I couldn't ask for more.

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Review of
The Lodge
from Leslie B (Son of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My mother was lovingly looked after by the team at the Lodge for the last few years of her life until she died when 98 years old. Some of the carers treated her as if she was their own mother.
They knew what food she was able to eat and nothing was too much trouble for Jung the cook to serve mum

the food she liked. Many of the staff did all they could to help her with her meal times when eating became difficult for her.
They were very gentle and caring , and she appreciated very much the way Regina cut her finger nails.
The atmosphere in the home was so peaceful, the family were always made welcome whenever we visited and served tea and biscuits .

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Review of
The Lodge
from Christopher B (Son of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Mum was a full time resident for around 15 months following a fall and loss of mobility. She had been an occasional resident for several years before. We visited without prior notice once or twice a month and invariably found her well presented, warm and content. The staff were unfailingly attentive

to her, being alert to her declining faculties. The care and genuine affection shown towards her was most reassuring.

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Review of
Spring Lodge
from K B (Friend of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

As a friend of someone who lives here, I've always been really impressed with how caring and kind everyone is. Every time I visit, I'm made to feel welcome, and there's such a warm, friendly atmosphere throughout the home.

The staff are lovely, always smiling, and genuinely care about the people

they look after. The place is always clean and comfortable, and it really feels more like a community than a care home. It's very reassuring to see how well everyone is treated.

I wouldn't hesitate to recommend this care home. A big thank you to all the staff for everything you do - it really shows

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Spring LodgeThank you for your lovely comments, we're so pleased you enjoy visiting. I'll make sure we share these comments with the staff.

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Review of
Maitland House
from Trudy K (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother needed emergency respite care and I can honestly say this home has built her up and givenher purpose to continue. I can't thank the staff enough for all their help and patience with my 90-year-old mother.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Maitland HouseThank you for your positive comments about the care and support your mother has received at Maitland House.

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Review of
The Lodge
from J S (Daughter-in-law of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

We visit one a month roughly as we do not live near. It's a lovely place & my mother-in-law is very happy. The staff appear wonderful with the residents always appearing well cared for and happy. Having worked as a nurse in a care home, I feel I can happily say The Lodge is excellent.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your kind comments. Given your experience in the sector, your comments are really appreciated.

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Review of
The Lodge
from Aled W (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home and excellent staff can't do enough for mum or any of the family. Nice to know that mum is comfortable and happy where she is and has been for as long as she has been here. Big shout out to the chef as the food is exceptional, I could keep on going but I'm going to keep it short and sweet

- I think that this home must be the best around and has been for a long while.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeWow - thanks for these amazing comments about the care and support your mum is receiving at The Lodge. We will pass on your comments to the team.

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Review of
The Lodge
from Jill W (Respite Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

I was at The Lodge for 2 weeks respite recently. I have to say that I found the experience excellent. The staff were all without exception wonderfully helpful, kind and caring and fun. The building was spotlessly clean and well decorated. My bedroom was very comfortable. Most of the residents seem

to be very happy. The entertainment was good fun and food very nice. I would have no hesitation in recommending The Lodge.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeHi, thank you so much for your wonderful comments about your recent respite stay at The Lodge - we're so pleased you enjoyed your stay.

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Review of
The Lodge
from Donna M (Daughter-in-law of Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

Lovely to know a relative is well looked after and cared for. There is always things on to occupy the residences to fill thier days.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your kind comments about the care and support your relative is receiving at Thomas Tawell House.

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Review of
The Lodge
from David P (Son of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

The Lodge care home is a wonderful place, always filled with smiles and you feel happy from the moment you arrive to visit. The staff are so promptly but so professional. You feel your loved one is truly getting the best care in their home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your lovely comments about the team at The Lodge.

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Review of
The Lodge
from Kim M (Son of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has resided at The Lodge for nearly 2 years. During this time we have always found the level of care to be of a very high level. All of the staff go above and beyond to provide a happy and relaxed environment for both residents and their families and visitors. Cleanliness is always to a very

high standard and the menu choice and quality of food is very impressive. Entertainment and activities provided are varied and imaginative. The staff deserve to be commended for providing a comfortable and caring home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your very kind comments about the care and support your mother is receiving at The Lodge. We will ensure your thoughts are passed on to the team at the home.

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Review of
The Lodge
from Paul J (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

Dads happiness and welfare have improved so much these past months! Since his reduction in medication this has also helped. He is a different man! Thank you! Thanks to all the wonderful staff, great team!

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThanks for your wonderful comments, we're so pleased that you can see how your Dad's happiness has improved since moving into The Lodge.

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Review of
The Lodge
from Jan F (Friend of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

A wonderful home, wonderful people that really care. Thank you so much.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your kind comments about the care provided at The Lodge.

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Review of
Valentine House
from Jennifer L (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very kind and loving towards my dad and other residents. All seem extremely invested in caring for the residents. Very happy with our choice!

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine HouseThank you for your kind comments about the care your Dad is receiving at Valentine House.

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Review of
Maitland House
from S B (Daughter of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

Maitland House is not just a care home it is a "HOME" all residents and staff part of one big family. From day one I have always received a very warm welcome, and more so in the last few weeks when my mother in law was on palliative care. The staff were brilliant in looking after her, but also family

and friends when we visited, the staff taking time to check we were ok making us endless cups of tea, and spent time to talk and listen to us. We left each time knowing she was being well cared for, and her final wishes were being carried out that she was able to die peacefully, and with dignity at Maitland House. A great comfort to us.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Maitland HouseThank you for your lovely comments about the care an support your mother in law received in her final days and for the support you as a family received.

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Review of
The Lodge
from Mark H (Son of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home and staff, always busy, friendly and helpful. Lots of themed days and activities, always something going on. Very clean everywhere, beds and laundry. Food is excellent, always feel welcome when visiting.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeWe're so pleased you're happy with the care and support provided to your loved one at The Lodge.

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Review of
The Lodge
from Ann M (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum has lived at The Lodge for 3 years, and during the time she has always been happy and contented. The dedication by staff ensures she always receives the best of care and attention. No effort was spared by staff to give her a lovely Birthday party last month, and it gives me a chance to spend some

precious time with her.
I always know she is in safe and caring hands.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your lovely comments about the care abd support the staff are providing to your mum at The Lodge.

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Review of
The Lodge
from Sabrina H (Aunt of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly, caring compassionate. Makes it feel very homely and inviting.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at The LodgeThank you for your kind comments about the care and support provided at The Lodge.

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Care Homes Owned by Black Swan Care Group in Essex

Black Swan Care Group Locations in Essex (4)

Black Swan Care Group Reviews in Essex (229)

Spring Lodge

The Lodge

Valentine House

The Lodge

The Lodge

Spring Lodge

Maitland House

The Lodge

The Lodge

The Lodge

The Lodge

The Lodge

The Lodge

The Lodge

The Lodge

Valentine House

Maitland House

The Lodge

The Lodge

The Lodge

Awards / Recognitions (12)

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