Maitland House, Clacton-on-Sea, Essex
Maitland House, Clacton-on-Sea, Essex
Maitland House, Clacton-on-Sea, Essex

Maitland House is a twenty-four capacity private care home, from Essex and Norfolk-based provider Black Swan International, situated a short walk from the Clacton-on-Sea seafront.

The home offers extensive long-term care packages, as well as a respite and rehabilitation service, being a comfortable property suitable for a number of personal health complications.

There are many places for residents to visit locally, in an area known for its wonderful land and seascapes, together with a great depth of heritage.

Group: Black Swan International Ltd

Person in charge: Janet Fairhurst (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £500 – £700 (These prices are only a guideline, please contact Maitland House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Maitland House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 19 Dec 2017

Single en-suite

Reviews

9.5 Maitland House has a Review Score of 9.5 (9.530)

The Review Score of 9.5 (maximum of 10) for Maitland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Maitland House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.53 for Maitland House is calculated as follows: ( (87 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 151 Ratings = 4.53

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Maitland House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maitland House?

  • Extremely LIKELY
    7
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maitland House

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

Care is very good.

How likely would you be to recommend Maitland House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

I have found all the staff very efficient and pleasant. Nothing is too much trouble for them and they do all they can for my comfort and all necessary for my needs.

How likely would you be to recommend Maitland House? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My sister was transferred from hospital in Cambridge in October 2016 to Maitland House care home Clacton-on-sea. Having lived in Cambridge all her married life, sadly her husband passed away in May this year and she eventually needed hospital treatment. On discharge from hospital decided to enter a care home in Clacton where she previously lived in her single life to be near relatives. From the time she entered Maitland House, she has been treated with love, respect and dignity as all the residents are. It is a pleasure to visit my sister and with a very caring manager who works together as a team, are very organised and go out of their way to please all residents. My sister could not be in a better care home which I believe is one of the very best in Clacton.

How likely would you be to recommend Maitland House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very comfortable. Staff very helpful. Food good, choices available.

How likely would you be to recommend Maitland House? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good. Nice people, very helpful.

How likely would you be to recommend Maitland House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A friendly and accommodating care home. We visited several when mum has to enter care, and Maitland House stood out by miles! Staff are all very cheery and most have been there for a long time. Mum is well looked after and is very happy in this environment.

How likely would you be to recommend Maitland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy here. The staff are amiable and easy to get on with. The manager is good. What more can I say, excellent a lovely home. Plenty of entertainment, singers etc, quizzes and outings.

How likely would you be to recommend Maitland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, nice staff, homely.

How likely would you be to recommend Maitland House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Well catered for.

How likely would you be to recommend Maitland House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff are pleasant and caring and attentive. Rooms are comfortable and clean. The residents are friendly. Privacy is given with dignity.

How likely would you be to recommend Maitland House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

A very caring residential home. Mum relaxed and happy. Residents all seems well cared for. Lovely, cheerful staff who always do their very best for their clients. Clean environment, good food (and wine with dinner everyday which mum loves!) and seemingly good general care. A good place to be.

How likely would you be to recommend Maitland House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find it very good here everybody is kind and the food is very good. I have no problems here.

How likely would you be to recommend Maitland House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The manager was very friendly, caring and most for the staff I saw were. The general appearance of the home was good and clean. One of the nicest homes I have been in!!

How likely would you be to recommend Maitland House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maitland House