Maitland House

33 Church Road, Clacton-on-Sea CO15 6AX
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9.8 59 Reviews
  • Maitland House, Clacton-on-Sea
Maitland House provides short-term respite care and longer term support to up to 24 people, situated a short walk from the Clacton-on-Sea seafront.

The home has comfortable bedrooms with ensuite facilities, spacious lounges and a dining room as well as a hair salon and adapted bathrooms. Outside in the garden, residents can enjoy a seaside-themed courtyard complete with beach huts.

Residents also benefit from freshly prepared meals which can be enjoyed in the dining room or in residents' own bedrooms if they would prefer.

Activities are provided by the Activity Co-Ordinators and are designed to meet residents' preferences and interests, ensuring there is always something to look forward to.

There are many places for residents to visit locally, in an area known for its wonderful land and seascapes, together with a great depth of heritage.
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Care Provided by Maitland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Maitland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ann Evans (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Visiting

  • 24 hour visiting welcomed

Parking

  • Street parking is available outside the home.

Maitland House Reviews (59)

9.8

Maitland House has a Review Score of 9.8 (9.825) out of 10, based on 10 reviews in the last 2 years.
Over all time Maitland House has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maitland House
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Review from Ivy B (Resident) assisted by family/friend published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and helpful.
Reply from Susan Webster, Operations Manager at Maitland House

Thank you so much for taking the time to review Maitland House. We strive every day to ensure those that we care for receive nothing but outstanding care, support and empathy from the moment they arrive to ensure that their time is always a wonderful experience.

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Review from T S (Son of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Maitland House a very pleasant home for my mum. The staff there are always happy and willing to help whenever asked.
Mum is getting the care she needs and given her medication at the correct times.
The food is also to a high standard and nothing is too much trouble to prepare if asked.
Overall
very happy knowing Mum is safe and looked after 24 hours a day.
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Review from L S (Daughter of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a warm welcome on arrival at Maitland House. We often take an elderly relative to visit my father, they both enjoy the tea and biscuits.
Dad is very happy in the home and is assisted to be as independent as possible. As his grip is weak, handles on cutlery have been adapted allowing him to
enjoy his meals in the dining room. Everyone seems happy and content, it's lovely to hear people singing along to the old songs and enjoying the activities on offer.
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Review from B B (Friend of Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found staff very helpful. No request is too much trouble.
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Review from I T (Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After settling in I find the staff are top class and the home is very nice. All my needs are taken care of.
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Review from Shirley H (Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came in walking with the aid of a Zimmer frame. I got an assistant and in 3 months could walk without the aid of the frame. Staff did their best to assist me in all ways. The room was always kept tidy and they made various appointments, where staff always attended with me. Can't complain about anything.
Food was very good. Staff were very helpful always.
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Review from Gordon W (Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very good.
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Review from S W (Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff very efficient and pleasant. Nothing is too much trouble for them and they do all they can for my comfort and all necessary for my needs.
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Review from Eve B (Sister of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was transferred from hospital in Cambridge in October 2016 to Maitland House care home Clacton-on-sea. Having lived in Cambridge all her married life, sadly her husband passed away in May this year and she eventually needed hospital treatment. On discharge from hospital decided to enter a
care home in Clacton where she previously lived in her single life to be near relatives. From the time she entered Maitland House, she has been treated with love, respect and dignity as all the residents are. It is a pleasure to visit my sister and with a very caring manager who works together as a team, are very organised and go out of their way to please all residents. My sister could not be in a better care home which I believe is one of the very best in Clacton.
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Review from Daphne C (Resident) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable. Staff very helpful. Food good, choices available.
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Review from Dorothy H (Resident) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Nice people, very helpful.
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Review from John C (Son of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly and accommodating care home. We visited several when mum has to enter care, and Maitland House stood out by miles! Staff are all very cheery and most have been there for a long time. Mum is well looked after and is very happy in this environment.
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Review from Cyril A (Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. The staff are amiable and easy to get on with. The manager is good. What more can I say, excellent a lovely home. Plenty of entertainment, singers etc, quizzes and outings.
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Review from Barbara S (Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, nice staff, homely.
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Review from Phyllis J (Resident) assisted by family/friend published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well catered for.
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Review from B H (Resident) assisted by family/friend published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are pleasant and caring and attentive. Rooms are comfortable and clean. The residents are friendly. Privacy is given with dignity.
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Review from Anne W (Daughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring residential home. Mum relaxed and happy. Residents all seems well cared for. Lovely, cheerful staff who always do their very best for their clients. Clean environment, good food (and wine with dinner everyday which mum loves!) and seemingly good general care. A good place to be.
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Review from Edna D (Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find it very good here everybody is kind and the food is very good. I have no problems here.
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Review from C G (Daughter of Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manager was very friendly, caring and most for the staff I saw were. The general appearance of the home was good and clean. One of the nicest homes I have been in!!
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Maitland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Maitland House is calculated as follows: ( (102 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maitland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 19 hours ago

Single en-suite

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Awards / Recognitions (10)

Meet the Team (1)

Ann

Ann Evans

Job Title: Registered Home Manager

Ann is the dedicated home manager at Maitland House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maitland House to verify any information. View our terms and conditions. Maitland House has an Enhanced Service - more info.