Valentine House

Broadway, Silver End, Witham CM8 3RF
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9.8 72 Reviews
  • Valentine House, Witham
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.

The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining room and quiet spaces for residents to relax in. There is also has an in-house salon where residents enjoy hairdressing and nail care appointments on a regular basis. The upper floor can be accessed via a lift.

Valentine House has a beautiful private garden with modern patios and a large lawn area backing onto the home’s private car park. The gardens are regularly used throughout the summer months with meals being served in the garden, regular barbeques, birthday celebrations and activities with the local community.

Valentine House has been rated as ‘Good’ by the Care Quality Commission with an ‘Outstanding’ line in the Responsive category (May 2019).

Valentine House is situated directly at the heart of Silver End, which has a row of shops and a doctor’s surgery directly opposite the home’s entrance. Next door to the home is the beautiful Silver End Memorial Garden and the nearby Church. Residents are welcome to explore the local area if they wish.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Valentine House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Galvin (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Valentine House Reviews (72)

9.8

Valentine House has a Review Score of 9.8 (9.833) out of 10, based on 14 reviews in the last 2 years.
Over all time Valentine House has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Valentine House
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Total of 72, showing 1-20
Review from Lesley P (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be more grateful for the incredible care my mum receives at Valentine House. From the moment you walk through the doors, you're welcomed like family. The staff are simply amazing, so kind, compassionate and always going the extra mile to make sure she feels safe and happy.


What really

sets this place apart is the fantastic range of entertainment and activities they provide. Whether it's live music, craft sessions, or themed days, there's always something fu and engaging going on. It's great to see how much thought and effort goes into keeping everyone active, entertained and connected.


Thank you to every member of the team for making this home such a special place, you're all absolute amazing.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your lovely comments about the care and support your mum is receiving at Valentine House, we'll ensure that the team at the home are informed of your comments.

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Review from Jade P (Granddaughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an incredible day at the BBQ! From start to finish, it was filled with laughter, delicious food, and unforgettable memories. The energy was amazing - families coming together, kids running around with huge smiles, and the smell of perfectly grilled food in the air. There's something so special
about spending time outdoors with loved ones, soaking up the sun and enjoying the simple pleasures of great company and great food.


One of the best parts of the day was the variety of activities and events that brought everyone together. Whether it was the fun games for the kids, the live music, or the friendly competitions, there was something for everyone to enjoy. It's always heartwarming to see a community come alive like this - sharing stories, making new friends, and celebrating what really matters: connection.


Huge thanks to the organizers for putting together such a thoughtful and well-run event. These kinds of days remind us how important it is to slow down, be present, and celebrate.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank for your lovely comments about the summer BBQ! It's really our pleasure to welcome so many people to these events and to see everyone enjoy themselves so much. We'll pass your comments on to the team at Valentine House.

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Review from S R (Daughter-in-law of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're really happy with the care my mother-in-law receives. The manager and her dedicated staff always make the effort to ensure she is comfortable and supported. The home itself is clean, calm and has a genuinely welcoming atmosphere. It gives us real peace of mind, she is in such good hands.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your lovely comments regarding your mother-in-law's care at Valentine House - we're so pleased you have peace of mind.

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Review from Liz K (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here at Valentine's House since September.
The care and attention Dad sets is absolutely outstanding.
Kind and caring, each member of staff we are updated very frequently about Dad and thank you each of the carers for all you do.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for these kind comments about the care and support your Dad is receiving at Valentine House. We will ensure they are passed onto the staff at the home.

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Review from A H (Son of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Valentine House just under a year, she wasn't best pleased that she unfortunately had to move to a care home but the manager and all staff had worked very hard with her to ensure she is comfortable and that she is well looked after. As a family we have seen a massive change in her
health and appearance she has never looked better or been healthier, nothing is never to much for any of the staff, everyone is very welcoming and always greeted with a smile.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for this lovely review. We're so pleased that you can see the improvement in your mum's health and appearance since she moved into Valentine House.

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Review from N F (Son of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently moved into the care home and all staff and management are very nice and very good at their jobs.
Valentines House is very lovely with top food and services.
Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your kind review which will be shared with the staff team.

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Review from S G (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would like a service where someone regularly meets with a relative to discuss Mum's current condition/welfare in order that if there are any changes to items required we know as she is unable to tell us.
Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your review. We are more than happy to meet with you regularly and the home
managerwill be in touch to make these arrangements.

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Review from John C (Son of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and happy to help.
I know most by name.
Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your review and good to hear that you find the staff team friendly.

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Review from J W (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home since March 2023 and all the staff have been so kind and always have a smile on their faces when times can be difficult. I know my mum is safe and well looked after and I thank every member of staff for all the support and kindness.
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Review from C S (Niece of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Valentine House is amazing. Residents are shown much loving care and compassion by the carers, management and all who work at the home. The manager and the deputy manager have very good knowledge of the residents and are very supportive of resident's relations.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your kind comments, I will ensure this is passed on to the staff at Valentine House.

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Review from James W (Son of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident of Valentine House for four and a half months of respite care following a severe break of her femur. When she entered Valentine House my mother could not walk and was entirely dependent upon the care provided by the team at Valentine House who were professional, empathetic,
kind and frankly brilliant in the care of her during this period. This help has allowed my mum to recently return home and we cannot thank the team enough!
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Review from Sue K (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here at Valentine House since July, we as a family have seen her slowly come back as the witty and cheerful woman she should be. We know how happy she is here, the staff and management are wonderful. I really am so pleased Mum has her home here, she feels so at ease with everyone, I would
like to say thank you to you all for having her and others' best interests at heart all the time.
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Review from Victoria K (Granddaughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is in Valentine House and loves it. The staff are all friendly and helpful. Nan has got lovely relationships with all the staff, even the house manager pops in to her for a little chat. Can not fault the place.
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Review from Tina M (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been here for a week, but already can see a massive difference in her attitude to life, she's mixing in, made friends and is finally eating and drinking properly. She's having showers and her hair washed on a regular basis. The staff are always cheerful and happy to answer any queries
or questions.
Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you very much for your kind comments, which I will share with the staff team.

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Review from Jean B (Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of my care at Valentine House has been most enjoyable. Good rooms and great carers. Very helpful and happy to help. Thank you everyone for everything you do for me.
Kind regards.
Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you so much for your kind comments. It is great to hear how happy you are at Valentine.

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Review from A C (Son of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I sometimes feel the staff are stretched for the amount of care/support that is needed from time to time. Also, there is the smell of urine in the corridors. However, I feel I am able to talk to the manager who deals with my concerns. The home is very good in keeping me informed of my Mother's condition
and I feel they do care for her.
Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your feedback which is important to us. We will look into the areas you mentioned and make any required improvements to ensure that we continue to provide a pleasant environment and good-quality care.

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Review from Lyndsey S (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited Valentine House Care Home for the very first time, I got a good and warm feeling. It just felt right and I felt comfortable leaving my mother in their care.
The staff are friendly, welcoming and knowledgeable and allow me the quality time I need with my mother.
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Review from V M (Daughter of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in care for four months and this was a very hard decision to make. From day one, the staff have been excellent. Although Mum won't take part very often, the activities are great. She certainly gets her fair share of hugs.
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Review from R S (Nephew of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Valentine House for roughly six months and my overall impression has been very positive. My aunt has been very happy and the staff and facilities have been excellent.
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Review from Michael D (Son of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a great relief when my father moved to Valentine House Care Home at the end of October 2022. He has severe dementia and we were not coping with him at home any more, not least my mother, who is also ninety-four! This is a well managed care home with wonderfully friendly and welcoming staff.
We have been very pleased with the way they care for Dad, patiently try different foods with him and persuade him to join in some of the craft activities. Just recently it was necessary to call an ambulance to have him checked over, and I was kept informed at every step. What a huge relief to entrust someone to this level of care and professionalism!
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Valentine House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Valentine House is calculated as follows: ( (144 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 168 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Valentine House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 08 Sep 2025

Single En-Suite

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Awards / Recognitions (10)

Meet the Team (1)

Emma

Emma Galvin

Job Title: Registered Home Manager

Emma is the dedicated manager at Valentine House.

Frequently Asked Questions about Valentine House

What types of Care is Valentine House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Valentine House have?

There are 48 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Valentine House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valentine House to the centre of Witham?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Valentine House to verify any information. View our terms and conditions. Valentine House has an Enhanced Service - more info.