
My mother has only been here for a week, but already can see a massive differenceTina M(Daughter of Resident/Service User)

My nan is in Valentine House and loves it. The staff are all friendly and helpful.Victoria K(Granddaughter of Resident/Service User)


My mother has only been here for a week, but already can see a massive differenceTina M(Daughter of Resident/Service User)

My nan is in Valentine House and loves it. The staff are all friendly and helpful.Victoria K(Granddaughter of Resident/Service User)


Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.
The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining...
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.
The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining room and quiet spaces for residents to relax in. There is also has an in-house salon where residents enjoy hairdressing and nail care appointments on a regular basis. The upper floor can be accessed via a lift.
Valentine House has a beautiful private garden with modern patios and a large lawn area backing onto the home’s private car park. The gardens are regularly used throughout the summer months with meals being served in the garden, regular barbeques, birthday celebrations and activities with the local community.
Valentine House has been rated as ‘Good’ by the Care Quality Commission with an ‘Outstanding’ line in the Responsive category (May 2019).
Valentine House is situated directly at the heart of Silver End, which has a row of shops and a doctor’s surgery directly opposite the home’s entrance. Next door to the home is the beautiful Silver End Memorial Garden and the nearby Church. Residents are welcome to explore the local area if they wish.
Care Provided by Valentine House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Valentine House to confirm what's included and get a personalised quote:
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact Valentine House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Emma Galvin (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (2)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Valentine House Reviews (88)
Valentine House has a Review Score of 9.9 (9.852) out of 10, based on 22 reviews in the last 2 years.
Over all time Valentine House has 88 reviews.
Nothing but praise for the team at Valentine House. From the outset they offered help & support during a very difficult time. To help Mum (dementia) and then take Dad in meant we have peace of mind especially as we don't live nearby.
Nothing but praise for the team at Valentine House. From the outset they offered help & support during a very difficult time. To help Mum (dementia) and then take Dad in meant we have peace of mind especially as we don't live nearby.
Thank you for taking the time to leave these lovely comments about the care and support provided at Valentine House.
I have always found the staff very friendly and caring. The Home itself is clean and I have no complaints whatsoever.
I have always found the staff very friendly and caring. The Home itself is clean and I have no complaints whatsoever.
Thank you for your compliments about the staff and cleanliness of the environment at Valentine House.
The management team, in particular, and staff at Valentine's House have been extraordinarily caring, communicative and helpful through an ongoing end of life phase. They have been caring for my mother, but also caring for me in this difficult period.
The management team, in particular, and staff at Valentine's House have been extraordinarily caring, communicative and helpful through an ongoing end of life phase. They have been caring for my mother, but also caring for me in this difficult period.
Thank you for taking the time to share your positive thoughts about the team at Valentine House, especially at this difficult time.
A lovely day. Lovely food and entertainment. Really great theme and decs.
A lovely day. Lovely food and entertainment. Really great theme and decs.
We're so pleased you enjoyed your time at Valentine House's summer party.
Mum has been here now over three years , sometimes she really has been a challenge for all staff but I've seen them every day making sure all is fine and tending to mums needs, every member of staff I can say go above and beyond to make sure needs are met and residents are happy , the...
Mum has been here now over three years , sometimes she really has been a challenge for all staff but I've seen them every day making sure all is fine and tending to mums needs, every member of staff I can say go above and beyond to make sure needs are met and residents are happy , the management of the house shows true concern and care for all residents I personally cannot fault valentine house
Thank you for your lovely thoughts about the care your mum is receiving at Valentine House.
Mum has settled into Valentine House really well and seems really happy. Everyone seems really nice and really care for the residents. We're really happy with the choice we made
Mum has settled into Valentine House really well and seems really happy. Everyone seems really nice and really care for the residents. We're really happy with the choice we made
Thank you for your kind words - we're very pleased that you feel Valentine House is the best choice for you and your mum.
I cannot thank them enough, settling mum, caring for her and offering companionship. They have ensured mum has the medical engagements/attention where necessary, helping me navigate the complex, correct nhs...
I cannot thank them enough, settling mum, caring for her and offering companionship. They have ensured mum has the medical engagements/attention where necessary, helping me navigate the complex, correct nhs services.
The home is warm, welcoming with activities and celebrations. The summer BBQ is truly a memory making day.
Many thanks to the outstanding manager, care staff and super entertainment team.
Wow! Thank you so much for your amazing comments about the care and support you mum receives at Valentine House. We will ensure that your thoughts are shared with the team at the home.
What can I say "exceptional as usual"
What can I say "exceptional as usual"
Thank you for your heartfelt comments about Valentine House.
Loretta seems to be well cared for the staff are very attentive and understand her needs
Loretta seems to be well cared for the staff are very attentive and understand her needs
Thanks for sharing your positive thoughts about the care your sister is receiving at Valentine House.
So nice to see the residents enjoy themselves.
Well organised day food was lovely.
Great singer.
So nice to see the residents enjoy themselves.
Well organised day food was lovely.
Great singer.
Thanks for you comments about the party at Valentine House - we're delighted you enjoyed yourself!
We visit my sister Loretta each week - we are very happy with the care she gets. All the staff are amazing and very attentive nothing is too much trouble. Glad she is a resident here!!
We visit my sister Loretta each week - we are very happy with the care she gets. All the staff are amazing and very attentive nothing is too much trouble. Glad she is a resident here!!
Thank you for your lovely comments about the care provided to your sister at Valentine House.
Wonderful care home, every one so helpful and friendly.
Wonderful care home, every one so helpful and friendly.
Thank you for your kind comments about the team at Valentine House.
A really lovely afternoon, tasty BBQ, music, songs, tombola, caring staff
A really lovely afternoon, tasty BBQ, music, songs, tombola, caring staff
Thank you, we're so pleased you enjoyed the BBQ and summer party.
Staff always very helpful and friendly. Mum looked after well and always able to talk freely with staff. She seems happy with all herself too!
Staff always very helpful and friendly. Mum looked after well and always able to talk freely with staff. She seems happy with all herself too!
Thank you for your lovely comments about the care your mum is receiving at Valentine House.
Valentine House team provided exceptional care and support to my mum over the last 3 years. They also provided myself with a great amount of support to me as the daughter through a difficult time..
The care, support and activities all provided my mum with the safety comfort and reassurance she...
Valentine House team provided exceptional care and support to my mum over the last 3 years. They also provided myself with a great amount of support to me as the daughter through a difficult time..
The care, support and activities all provided my mum with the safety comfort and reassurance she needed also she made friends while there..
I thank all the staff at Valentine house great care team with dignity and respect
Thank you for your very kind comments about the care and support your mum received at Valentine House.
Mum resides at Valentine House where the staff are all lovely.Professional and caring.Dad also resided at Valentine House up until recently when he passed away where the staff showed care, empathy and warmth at a very vulnerable time for myself and the family.Mum has settled into the care home and...
Mum resides at Valentine House where the staff are all lovely.Professional and caring.Dad also resided at Valentine House up until recently when he passed away where the staff showed care, empathy and warmth at a very vulnerable time for myself and the family.Mum has settled into the care home and joins in with the activities, where there is such a lovely feeling to the home when you walk through the front door.I cannot praise Valentine House enough.
THank you for your very kind comments about the care and support provided to your family at Valentine House.
Outstanding and loving care of my mother. The staff are patient, kind and loving. I couldn't ask for more.
Outstanding and loving care of my mother. The staff are patient, kind and loving. I couldn't ask for more.
Staff are very kind and loving towards my dad and other residents. All seem extremely invested in caring for the residents. Very happy with our choice!
Staff are very kind and loving towards my dad and other residents. All seem extremely invested in caring for the residents. Very happy with our choice!
Thank you for your kind comments about the care your Dad is receiving at Valentine House.
We couldn't be more grateful for the incredible care my mum receives at Valentine House. From the moment you walk through the doors, you're welcomed like family. The staff are simply amazing, so kind, compassionate and always going the extra mile to make sure she feels safe and happy.
What...
We couldn't be more grateful for the incredible care my mum receives at Valentine House. From the moment you walk through the doors, you're welcomed like family. The staff are simply amazing, so kind, compassionate and always going the extra mile to make sure she feels safe and happy.
What really sets this place apart is the fantastic range of entertainment and activities they provide. Whether it's live music, craft sessions, or themed days, there's always something fu and engaging going on. It's great to see how much thought and effort goes into keeping everyone active, entertained and connected.
Thank you to every member of the team for making this home such a special place, you're all absolute amazing.
Thank you for your lovely comments about the care and support your mum is receiving at Valentine House, we'll ensure that the team at the home are informed of your comments.
What an incredible day at the BBQ! From start to finish, it was filled with laughter, delicious food, and unforgettable memories. The energy was amazing - families coming together, kids running around with huge smiles, and the smell of perfectly grilled food in the air. There's something so special...
What an incredible day at the BBQ! From start to finish, it was filled with laughter, delicious food, and unforgettable memories. The energy was amazing - families coming together, kids running around with huge smiles, and the smell of perfectly grilled food in the air. There's something so special about spending time outdoors with loved ones, soaking up the sun and enjoying the simple pleasures of great company and great food.
One of the best parts of the day was the variety of activities and events that brought everyone together. Whether it was the fun games for the kids, the live music, or the friendly competitions, there was something for everyone to enjoy. It's always heartwarming to see a community come alive like this - sharing stories, making new friends, and celebrating what really matters: connection.
Huge thanks to the organizers for putting together such a thoughtful and well-run event. These kinds of days remind us how important it is to slow down, be present, and celebrate.
Thank for your lovely comments about the summer BBQ! It's really our pleasure to welcome so many people to these events and to see everyone enjoy themselves so much. We'll pass your comments on to the team at Valentine House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
8 Bed Vacancies
Posted: 12 October 2026Single En-Suite
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Valentine House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Valentine House.
Meet the Team (1)

Emma is the dedicated manager at Valentine House.
Frequently Asked Questions about Valentine House
How much does Valentine House cost?
The care home lists weekly fees per person from £1,400 for residential care (respite from £1,400) and from £1,400 for residential dementia care (respite from £1,400). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Valentine House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Valentine House have?
There are 48 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Valentine House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Valentine House to the centre of Witham?
3.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Valentine House to verify any information. View our terms and conditions. Valentine House has an Enhanced Service -what an Enhanced Service includes.