Valentine House, Witham, Essex
Valentine House, Witham, Essex
Valentine House, Witham, Essex

Valentine House specialises in looking after frail, elderly residents. It has recently had a complete upgrade and offers luxurious accommodation within the heart of the village.

The home is well-located with many amenities nearby, allowing residents to maintain an independent lifestyle while having access to skilled carers.

The home is registered for fifty residents and offers a respite service as well as long term placements.

Group: Black Swan International Ltd

Person in charge: Lynda Inch (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 48

Shared Rooms: 1

Rooms with ensuite WC: 49

Weekly Charges Guide: Personal Care Single £675 – £850 , Personal Care Shared (per person) £600 – £650 (These prices are only a guideline, please contact Valentine House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Valentine House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 22 Nov 2017

Single En-Suite

Reviews

9.7 Valentine House has a Review Score of 9.7 (9.706)

The Review Score of 9.7 (maximum of 10) for Valentine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Valentine House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.706 for Valentine House is calculated as follows: ( (172 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 238 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Valentine House is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 15 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Valentine House?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Valentine House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Staff are very pleasant and helpful. Home is clean and well decorated.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I visit the care home regularly to visit my mother who had been at Valentine House a few months now. I always find the management and staff very friendly and caring whether you are a resident or a visitor. My mother is very happy staying at this care home as she is well cared for and feels safe. Valentine House is of a high standard across the board. A big thank you to everyone at this care home for looking after my mother. I do appreciate your hard work and making me so welcome too.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It was with great regret that my wife had to go into a care home because of Alzheimer's.
She was admitted into Valentine House and I am very satisfied with the care she is receiving.
I cannot hope for any better care than she is getting.
The staff are second to none and can't do enough to help her.
The food and entertainment provided are first class.
The care home, in my opinion, is one of the best there is.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My family and I are very pleased to have found such a caring residential home for my mother. I am constantly impressed by the care and general dedication of all staff. The rooms are warm and comfortable, the menu is excellent and the facilities leave nothing to be desired. Excellent all round.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I cannot speak highly enough of the staff at Valentine House; my mother has been a resident for some time now and she has always been treated with dignity and respect. The staff seem to go the extra mile for her and always make visitors very welcome. "Do you want a cuppa too?" is their catchphrase and it makes the visits better. They really helped when we celebrated her 90th birthday and laid on food, drinks and facilities. They are great, thank you.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My family are overall pleased with the care shown and the staff have always been so caring and show so much concern and interest. They always keep in contact with the condition of my sister and any problems that crop up. The staff are friendly and helpful with information and time.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lovely friendly caring staff. No need for me to worry about my father's care whilst there. He has settled really well and seems happy and contented as he can be given his recent loss of his wife of 61 years.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the excellent care provided at Valentine House. There is always plenty of entertainment for the residents and the staff from my experience have always been very helpful, friendly and approachable.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Valentine House 2 1/2 years now. I have always been more than satisfied with the care she received at the home and I find nothing is too much trouble for the management and the care staff exceed expectations. My Mum is very happy there.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has Alzheimer's and is diabetic. Before going into care she refused her medication, wasn't eating properly, frequently had falls, was constantly abusive towards me. Now, however, after one year at Valentine House, she is healthwise more stable, much nicer to be with. The care she receives from the staff is first rate. My thanks to each and every member of the staff at Valentine House.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum has been in Valentine House for 2 and a half years and I am very happy with the care and support Mum receives from all staff who are very friendly. She has made two good friends and now has company and someone to talk to. She enjoys the entertainment and activities when she is well enough to participate. I would recommend Valentine House to anyone looking for a care home.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been living at Valentine House for three months now and the staff are always caring, friendly, helpful and efficient whatever time of the day I visit. It is lovely to see how residents respond to activities. Thank you.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been well looked after since she moved into Valentine House.
Mum's very happy where she is and she does not want to move again.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law who has dementia is cared for in a kind considerate and caring manner. She is clean, well fed and relates to the staff with a smile.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Valentine house are excellent. They find the time to talk to us as a family and also find time to sit and talk to the residents. Having experience with another home in the area, I find Valentine House staff put themselves out to know who you are and are always available to discuss any problems we may have. Senior management is always available for a chat if necessary. Mum is settled and happy which gives us peace of mind for her care.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I can only thank all of the staff at Valentine House who looked after Mum so well up to the time she sadly passed. The team there were always courteous and helpful at all times and made mum's last months with us so much more pleasurable. From the day we first met the team to the last day, I can only praise them and although I am not going to mention names, they know who they are. A massive thank you.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad came to Valentine House for two weeks respite care. The staff have all been helpful and kind. They really know how to make everyone feel welcome. They have a great selection of food and activities daily, including daily walks to the local park. The management are so professional but also exceptionally competent. I would have no hesitation in recommending this care home and hope that dad will visit again.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I have had a lovely time and I would happily come back. Staff have always been very polite and well mannered, the building is lovely.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very helpful. It's very nice to sit in the garden when the weather is nice. I am very happy with the management and care.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very helpful and friendly, they take care of all my needs. I am happy and have made some good friends and I am in a really nice room. I have a nice garden to sit in during the summer.

How likely would you be to recommend Valentine House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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