
I really am so pleased Mum has her home here, she feels so at ease with everyoneSue K(Daughter of Resident/Service User)

My mother has only been here for a week, but already can see a massive differenceTina M(Daughter of Resident/Service User)

My nan is in Valentine House and loves it. The staff are all friendly and helpful.Victoria K(Granddaughter of Resident/Service User)

I really am so pleased Mum has her home here, she feels so at ease with everyoneSue K(Daughter of Resident/Service User)

My mother has only been here for a week, but already can see a massive differenceTina M(Daughter of Resident/Service User)

My nan is in Valentine House and loves it. The staff are all friendly and helpful.Victoria K(Granddaughter of Resident/Service User)

Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.
The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining...
Care Provided by Valentine House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact Valentine House for full pricing details and T&Cs.
Contact Valentine House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Emma Galvin (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (2)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Valentine House Reviews (75)
Valentine House has a Review Score of 9.5 (9.517) out of 10, based on 9 reviews in the last 2 years.
Over all time Valentine House has 75 reviews.
Staff are very pleasant and helpful. Home is clean and well decorated.
She was admitted into Valentine House and I am very satisfied with the care she is receiving.
I cannot hope for any better care than she is getting.
The staff are second to none and can't do enough to help her.
The food and entertainment provided are first class.
The care home, in my opinion, is one of the best there is.
I cannot speak highly enough of the staff at Valentine House; my mother has been a resident for some time now and she has always been treated with dignity and respect. The staff seem to go the extra mile for her and always make visitors very welcome. "Do you want a cuppa too?" is their catchphrase and it makes the visits better. They really helped when we celebrated her 90th birthday and laid on food, drinks and facilities. They are great, thank you.
My family and I are very pleased to have found such a caring residential home for my mother. I am constantly impressed by the care and general dedication of all staff. The rooms are warm and comfortable, the menu is excellent and the facilities leave nothing to be desired. Excellent all round.
My family are overall pleased with the care shown and the staff have always been so caring and show so much concern and interest. They always keep in contact with the condition of my sister and any problems that crop up. The staff are friendly and helpful with information and time.
Lovely friendly caring staff. No need for me to worry about my father's care whilst there. He has settled really well and seems happy and contented as he can be given his recent loss of his wife of 61 years.
My mother has Alzheimer's and is diabetic. Before going into care she refused her medication, wasn't eating properly, frequently had falls, was constantly abusive towards me. Now, however, after one year at Valentine House, she is healthwise more stable, much nicer to be with. The care she receives from the staff is first rate. My thanks to each and every member of the staff at Valentine House.
My mother has been in Valentine House 2 1/2 years now. I have always been more than satisfied with the care she received at the home and I find nothing is too much trouble for the management and the care staff exceed expectations. My Mum is very happy there.
I am very happy with the excellent care provided at Valentine House. There is always plenty of entertainment for the residents and the staff from my experience have always been very helpful, friendly and approachable.
My Mum has been in Valentine House for 2 and a half years and I am very happy with the care and support Mum receives from all staff who are very friendly. She has made two good friends and now has company and someone to talk to. She enjoys the entertainment and activities when she is well enough to participate. I would recommend Valentine House to anyone looking for a care home.
I can only thank all of the staff at Valentine House who looked after Mum so well up to the time she sadly passed. The team there were always courteous and helpful at all times and made mum's last months with us so much more pleasurable. From the day we first met the team to the last day, I can only praise them and although I am not going to mention names, they know who they are. A massive thank you.
My dad came to Valentine House for two weeks respite care. The staff have all been helpful and kind. They really know how to make everyone feel welcome. They have a great selection of food and activities daily, including daily walks to the local park. The management are so professional but also exceptionally competent. I would have no hesitation in recommending this care home and hope that dad will visit again.
Overall I have had a lovely time and I would happily come back. Staff have always been very polite and well mannered, the building is lovely.
I find the staff very helpful. It's very nice to sit in the garden when the weather is nice. I am very happy with the management and care.
Staff are very helpful and friendly, they take care of all my needs. I am happy and have made some good friends and I am in a really nice room. I have a nice garden to sit in during the summer.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
8 Bed Vacancies
Posted: 24 August 2026Single En-Suite
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Valentine House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Valentine House.
Meet the Team (1)

Emma is the dedicated manager at Valentine House.
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