Valentine House

Broadway, Silver End, Witham CM8 3RF
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9.8 72 Reviews
  • Valentine House, Witham
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.

The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining room and quiet spaces for residents to relax in. There is also has an in-house salon where residents enjoy hairdressing and nail care appointments on a regular basis. The upper floor can be accessed via a lift.

Valentine House has a beautiful private garden with modern patios and a large lawn area backing onto the home’s private car park. The gardens are regularly used throughout the summer months with meals being served in the garden, regular barbeques, birthday celebrations and activities with the local community.

Valentine House has been rated as ‘Good’ by the Care Quality Commission with an ‘Outstanding’ line in the Responsive category (May 2019).

Valentine House is situated directly at the heart of Silver End, which has a row of shops and a doctor’s surgery directly opposite the home’s entrance. Next door to the home is the beautiful Silver End Memorial Garden and the nearby Church. Residents are welcome to explore the local area if they wish.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Valentine House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Galvin (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Valentine House Reviews (72)

Total of 72, showing 61-72
9.8

Valentine House has a Review Score of 9.8 (9.786) out of 10, based on 16 reviews in the last 2 years. Over all time Valentine House has 72 reviews.

Overall Experience

  • 53
  • 19
  • 0
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  • 0

Date Published

72
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7
16
56

Review from David Y (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very pleased to have found such a caring residential home for my mother. I am constantly impressed by the care and general dedication of all staff. The rooms are warm and comfortable, the menu is excellent and the facilities leave nothing to be desired. Excellent all round.

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Review from Beryl E (Sister of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family are overall pleased with the care shown and the staff have always been so caring and show so much concern and interest. They always keep in contact with the condition of my sister and any problems that crop up. The staff are friendly and helpful with information and time.

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Review from Brenda D (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly caring staff. No need for me to worry about my father's care whilst there. He has settled really well and seems happy and contented as he can be given his recent loss of his wife of 61 years.

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Review from Lesley S (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and is diabetic. Before going into care she refused her medication, wasn't eating properly, frequently had falls, was constantly abusive towards me. Now, however, after one year at Valentine House, she is healthwise more stable, much nicer to be with. The care she receives
from the staff is first rate. My thanks to each and every member of the staff at Valentine House.

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Review from Maureen B (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Valentine House 2 1/2 years now. I have always been more than satisfied with the care she received at the home and I find nothing is too much trouble for the management and the care staff exceed expectations. My Mum is very happy there.

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Review from Ann B (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the excellent care provided at Valentine House. There is always plenty of entertainment for the residents and the staff from my experience have always been very helpful, friendly and approachable.

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Review from Mandy B (Daughter of Resident) published on 8 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Valentine House for 2 and a half years and I am very happy with the care and support Mum receives from all staff who are very friendly. She has made two good friends and now has company and someone to talk to. She enjoys the entertainment and activities when she is well enough to
participate. I would recommend Valentine House to anyone looking for a care home.

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Review from Michael B (Son of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only thank all of the staff at Valentine House who looked after Mum so well up to the time she sadly passed. The team there were always courteous and helpful at all times and made mum's last months with us so much more pleasurable. From the day we first met the team to the last day, I can only
praise them and although I am not going to mention names, they know who they are. A massive thank you.

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Review from Lynda I (Daughter of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Valentine House for two weeks respite care. The staff have all been helpful and kind. They really know how to make everyone feel welcome. They have a great selection of food and activities daily, including daily walks to the local park. The management are so professional but also exceptionally
competent. I would have no hesitation in recommending this care home and hope that dad will visit again.

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Review from J K (Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have had a lovely time and I would happily come back. Staff have always been very polite and well mannered, the building is lovely.

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Review from D F (Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful. It's very nice to sit in the garden when the weather is nice. I am very happy with the management and care.

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Review from Laura C (Resident) assisted by family/friend published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and friendly, they take care of all my needs. I am happy and have made some good friends and I am in a really nice room. I have a nice garden to sit in during the summer.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Valentine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Valentine House is calculated as follows: ( (156 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 192 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valentine House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 11 Aug 2025

Single En-Suite

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Awards / Recognitions (10)

Meet the Team (1)

Emma

Emma Galvin

Job Title: Registered Home Manager

Emma is the dedicated manager at Valentine House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Valentine House to verify any information. View our terms and conditions. Valentine House has an Enhanced Service - more info.