My mother has only been here for a week, but already can see a massive differenceTina M(Daughter of Resident/Service User)
My nan is in Valentine House and loves it. The staff are all friendly and helpful.Victoria K(Granddaughter of Resident/Service User)
My mother has only been here for a week, but already can see a massive differenceTina M(Daughter of Resident/Service User)
My nan is in Valentine House and loves it. The staff are all friendly and helpful.Victoria K(Granddaughter of Resident/Service User)
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.
The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining...
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.
The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining room and quiet spaces for residents to relax in. There is also has an in-house salon where residents enjoy hairdressing and nail care appointments on a regular basis. The upper floor can be accessed via a lift.
Valentine House has a beautiful private garden with modern patios and a large lawn area backing onto the home’s private car park. The gardens are regularly used throughout the summer months with meals being served in the garden, regular barbeques, birthday celebrations and activities with the local community.
Valentine House has been rated as ‘Good’ by the Care Quality Commission with an ‘Outstanding’ line in the Responsive category (May 2019).
Valentine House is situated directly at the heart of Silver End, which has a row of shops and a doctor’s surgery directly opposite the home’s entrance. Next door to the home is the beautiful Silver End Memorial Garden and the nearby Church. Residents are welcome to explore the local area if they wish.
Contact Valentine House to confirm what's included and get a personalised quote:
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact Valentine House for full pricing details and T&Cs.
Valentine House has a Review Score of 9.9 (9.852) out of 10, based on 22 reviews in the last 2 years.
Over all time Valentine House has 88 reviews.
Very well managed with very polite staff.
Very well managed with very polite staff.
Good experience so far looking after my friend well.
Good experience so far looking after my friend well.
Mum has lived at Valentine House for 7 years and has always been happy there. She had a fall and had to spend 10 days in the hospital recently and then returned to Valentine House for end-of-life care. She is being cared for extremely well, with kindness and compassion by all of the staff. I feel...
Mum has lived at Valentine House for 7 years and has always been happy there. She had a fall and had to spend 10 days in the hospital recently and then returned to Valentine House for end-of-life care. She is being cared for extremely well, with kindness and compassion by all of the staff. I feel that the manager is professional and has high standards with her staff and has shown great compassion for myself and all of mum's family during this difficult time. I would like to thank everyone that is included in making mum's time here a happy one.
Provision has been provided by means of an outdoor covered meeting hut with heating, so I could still see my mum...
Provision has been provided by means of an outdoor covered meeting hut with heating, so I could still see my mum outdoors, very welcome.
My mum has been in the home for approx 3-years. There have been many changes with the home since she arrived, some have been very positive and others negative. Overall, Mum's personal care and attention have been very good. The carers have always been consistent and have cared for her very well. As...
My mum has been in the home for approx 3-years. There have been many changes with the home since she arrived, some have been very positive and others negative. Overall, Mum's personal care and attention have been very good. The carers have always been consistent and have cared for her very well. As the family, we have noticed considerable change in the way we have been dealt with by management, which will impact our mum. The approach to family members has felt to be abrupt, and not understanding by management; it has gone from nothing is too much trouble to rudeness at times by management.
During the lockdown, everything that could be done to protect the residents and staff from Coronavirus was done to a high standard. Whenever myself or a member of our family have telephoned with queries or worries about our mother, we have felt listened to, and we are very appreciative for the care...
During the lockdown, everything that could be done to protect the residents and staff from Coronavirus was done to a high standard. Whenever myself or a member of our family have telephoned with queries or worries about our mother, we have felt listened to, and we are very appreciative for the care shown and given.
Very good care home with emphasis on care! My mother and father have both resided here, Mother has since died. Always easy to communicate with the staff and always a friendly smile. Obviously, due to Covid-19, I have hardly visited the care home in recent months, nonetheless, they have been easy to...
Very good care home with emphasis on care! My mother and father have both resided here, Mother has since died. Always easy to communicate with the staff and always a friendly smile. Obviously, due to Covid-19, I have hardly visited the care home in recent months, nonetheless, they have been easy to contact by phone. As far as I am aware there have been no Covid cases in the home which in itself is no easy task! Well done Valentine House.
Mother-in-law has been a resident of Valentine House for approximately five years. She has been extremely well looked after, especially during the Covid-19 pandemic. My wife and I cannot praise the staff enough for what they have done for Mum and the other residents, in her time there. She is very...
Mother-in-law has been a resident of Valentine House for approximately five years. She has been extremely well looked after, especially during the Covid-19 pandemic. My wife and I cannot praise the staff enough for what they have done for Mum and the other residents, in her time there. She is very well fed and the staff try and find time to sit with Mum when they can, as she is very hard of hearing and has very poor eyesight. Hopefully, in four months time, we will be able to celebrate Mum’s 100th birthday, if this dreadful pandemic allows.
The food is nice to eat. The carers are very good indeed.
The food is nice to eat. The carers are very good indeed.
All staff are superb and very caring and I very much like living here.
All staff are superb and very caring and I very much like living here.
The staff are kind and helpful.
The staff are kind and helpful.
Rooms are adequately furnished.
Rooms are adequately furnished.
Excellent staff, food is good.
Excellent staff, food is good.
Staff are friendly and polite. I enjoy facilities such as the garden as it is well kept. Really enjoy the baking we do every other week.
Staff are friendly and polite. I enjoy facilities such as the garden as it is well kept. Really enjoy the baking we do every other week.
Treated very well. Staff are friendly. I enjoy the food.
Treated very well. Staff are friendly. I enjoy the food.
My mum was initially at Valentine House for assessment, but after being there for a few weeks she loved the staff and the home. Unfortunately due to COVID mum was in isolation for a time and we didn't get to see inside. Mum then decided to stay but ill health caught up with her and she passed away...
My mum was initially at Valentine House for assessment, but after being there for a few weeks she loved the staff and the home. Unfortunately due to COVID mum was in isolation for a time and we didn't get to see inside. Mum then decided to stay but ill health caught up with her and she passed away there. Staff are so caring and could not do enough for mum, shame she didn't get the full advantage but could not fault care mum received here.
I really enjoy living here all the staff are caring and help me. The activities are really good.
I really enjoy living here all the staff are caring and help me. The activities are really good.
Staff are caring and make things fun, they are very helpful in sorting out any problems. Mum has recently been in hospital and Valentine House were very helpful in getting her back...
Staff are caring and make things fun, they are very helpful in sorting out any problems. Mum has recently been in hospital and Valentine House were very helpful in getting her back home and getting her back on her feet.
Once...
Once again, very impressive and caring from Valentine House. Well done!
Very clean. Room is lovely and spacious, clean and nice furniture. Staff are wonderful and very helpful and always willing to help. Good security.
Very clean. Room is lovely and spacious, clean and nice furniture. Staff are wonderful and very helpful and always willing to help. Good security.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Single En-Suite
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
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Emma is the dedicated manager at Valentine House.
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