The Haven

Whitehouse Lane, Boston PE21 0BE
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9.8 44 Reviews
  • The Haven, Boston
The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents.

The home is beautifully decorated and has a homely atmosphere. It is named after the nearby river Haven, and throughout the home there are pictures reflecting the local area.

The Haven has two large communal lounges - one with a bar area, a dining room, a beauty salon for nails and hairdressing, and level access to an enclosed courtyard garden where residents can enjoy the warmer weather.

All 36 bedrooms are provided with ensuite facilities and are designed for single occupancy. Double rooms are available for couples, depending on the individual care needs of the residents.

The Haven provides home cooked, delicious meals which can be eaten in the dining room or in residents' rooms if they prefer. All dietary needs can be accounted for.

Activities co-ordinators provide a wide range of varied and interesting thigs to do, based upon the preferences of residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact The Haven to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Evangeline Girling (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (34)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

The Haven Reviews (44)

9.8

The Haven has a Review Score of 9.8 (9.815) out of 10, based on 27 reviews in the last 2 years.
Over all time The Haven has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Haven
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Total of 44, showing 1-20
Review from L K (Niece of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute we walked through the door we knew this was the best place for my auntie. Every member of staff welcomed her by name. She has been treated with dignity and respect. Staff are cheerful and happy and welcoming, nothing is too much trouble for them. Our family were made to feel incredibly
welcome and were offered tea and lunch. The room is bright, airy, clean and comfortable which a much need ensuite. There is so much attention to detail, helped by the entry questionairre, which allowed my auntie some of her regular routines e.g cup of bedtime hot drink and Saturday newspaper. Even the carer helping to shower auntie made sure the floor was dry after 10/10
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you so much for your really kind commments about the care provided to your auntie - its our pleasure to support her at The Haven.

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Review from L B (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff. A safe place that is warm and friendly with a homely atmosphere and great food. Every need is catered for and a lovely place to make new friends. I have peace of mind knowing that Mum is being well cared for and is happy.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your kind words. Our staff take huge pride in creating and maintaining the homely atmosphere for our residents. We will pass on your comments to them.

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Review from V G (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very good with looking after my mums care. They treat her with compassion and dignity. The staff are supportive and helpful with all my mums needs. Daily activities are organised for maximum stimulation. Food is excellent. Rooms are lovely.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for this fantastic feedback about our home and the staff.

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Review from V W (Daughter-in-law of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very family - feel atmosphere.
Friendly, caring staff.
Well-decorated environment.
Great place of care for loved ones.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your kind words - we pride ourselves on providing a comfortable environment and atmosphere at The Haven.

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Review from C G (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What stands out at The Haven is the kindness of all the staff. They really know and care about the patients. The communication/handover is excellent, so there is continuity of care.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your comments about the kindness of the staff at The Haven, we will pass on your comments to the team at the home.

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Review from Andrew G (Son-in-law of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to The Haven following a fall, initially for respite care. She has recently returned after a hospital admission - her pleasure being back at The Haven was both obvious and a delight to see. The staff are super friendly and caring, and make every visit a pleasure.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you so much for taking the time to share your kind words about the care and support provided at The Haven, it is our pleasure to support your mum.

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Review from J W (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and well run facility sometime the staff are busy and there is a long wait for the carers to come and attend the resident.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your kind words about The Haven. As you've said, sometimes the home can be extremely busy and the care team will always do their best to attend to the residents' needs as quickly as possible. We will pass your comments on to the team at the home.

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Review from N N (Relative of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely place. The residents are well cared for and nothing is too much trouble. Always welcomed with a smiling face, all of the carers are kind and compassionate and I felt very welcome visiting.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your amazing comments about The Haven, we will be sure to pass on your compliments to the team.

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Review from Karen D (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum spent nearly two years in The Haven and during that time she was very well cared for and staff showed compassion and kindness as her condition deteriorated. When Mum was able to engage in activities, the staff ensured she had every opportunity to enjoy the full range, and she particularly loved
the musical sessions. The food and drink provided was always of a high standard and the care home was always clean and well-presented. As visitors, we always felt very welcome.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for taking the time to share your thoughts about the care and support provided to your mum during her stay with us at The Haven, it was our pleasure to support her.

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Review from S R (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our 95-year-old father spent the last year of his life in The Haven. We were very happy with his care. All staff without exception were very professional, caring and met his demanding needs. The family were kept well informed about his stage of health and we felt he was in the best place to meet his
needs.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for taking the time to thank our team at The Haven for the care and support provided to your late father - it was our pleasure to support him and your family.

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Review from Jane S (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in The Haven Care Home for a very short time but I was always impressed with their professionalism, kindness and cheeriness. The facilities are just superb too. The manager went to great lengths to provide extra care for Mum.
Reply from Richard Lain-Smith, Head of Marketing and Social Media at The Haven

Thank you for your very kind words about the care and support provided to your mum at The Haven, it was our pleasure to be able to support her stay with us.

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Review from Kate E (Niece of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved into The Haven after staying there for 2 weeks of respite at the end of December. She loved it so much, she made new friends and enjoyed the activities and the food, she didn't want to leave.
The management team supported me and my family to keep her there permanently. My Aunt has loved
every minute since. The staff are so friendly and look after her well. Thank you so much to the amazing team!
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Review from K F (Friend of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my very close friend every day and he is so happy at the home. He calls it his home and that's all I care about. I have recommended this to others as the staff are utterly amazing. Thank you from me.
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Review from G F (Nephew of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleasantly surprised by how clean and welcoming this home is. The staff were all very helpful.
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Review from A F (Partner of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has dementia and Alzheimer, whilst she is healthy and physically fit, her memory, understanding is poor and sundowning is an issue. I visited The Haven to discuss respite. My first impressions was "wow", also the friendliness and understanding of the manager was so reassuring. Whilst being
shown around and speaking to both residents and staff, it was obviously a happy environment. The extras such as the bar, courtyard, activities programme, ensure service users are well catered for. After a half days respite, I am confident that this is the place for my partner.
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Review from Helen L (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited the home and met the manager to talk through care for my mother. My father and I were very impressed with the facilities, cleanliness and caring staff. My mother is at The Haven as a daycare resident one day a week at the moment. I am hopeful that this additional support will improve life
at home for her and my father.
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Review from T P (Next of Kin) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into The Haven for a couple of weeks care. The service was excellent, the staff and particularly the management did everything they could to help us with the stay. Very flexible, quick and efficient. The Haven is very clean and comfortable with nice home-cooked food. I would recommend.
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Review from B C (Wife of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer's and every now and again he goes in for two weeks respite. It helps me through a stressful time and he enjoys his stay. Overall:
1) Very clean, everyone is friendly
2) Food excellent
3) The decor is very stylish, bright and colourful
4) Very accommodating when we ask for
help
5) All the staff, carers, even the maintenance people. cook are all excellent
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Review from M M (Daughter-in-law of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is very happy here, staff are great. He is much healthier/happier since moving to The Haven. Thank you, you all do a wonderful job.
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Review from Lynn W (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first walking to home it felt really nice, a gentleman sat in the reception area told me it was the best place to be, he only went in for respite but liked it so much he stayed. When the manager showed me around I was so impressed with the rooms, it is very modern and spotless. Sometimes I have
lunch with Mum and you wouldn't get better food in a five-star restaurant, afternoon tea is served with homemade cakes. Carers are very kind and nothing is too much trouble. It's top drawer. Wouldn't want your family to stay anywhere else.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for The Haven is calculated as follows: ( (259 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 313 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Haven is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 22 Sep 2025

Single En Suite

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Awards / Recognitions (10)

Meet the Team (1)

Evangeline

Evangeline Girling

Job Title: Registered Manager Joined: 2021

Evangeline Girling began her career in care after providing domiciliary care to her Auntie who was living with Dementia.
Drawing on her experience as a former special needs teaching assistant, as well as a mum and nannie - Evangeline learnt valuable skills and experience by providing person-centred care.
After joining the care sector as a care assistant, Evangeline was able to progress through the roles within the home from Carer, Activities Coordinator, Deputy Manager, and finally Registered Manager.
The Haven is the third home Evangeline has managed.
Evangeline says what makes The Haven stand out from other care homes is: "The genuine passion for care in every one of the staff team".

Frequently Asked Questions about The Haven

What types of Care is The Haven registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Haven have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Haven to the centre of Boston?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven to verify any information. View our terms and conditions. The Haven has an Enhanced Service - more info.