The Haven

Whitehouse Lane, Boston PE21 0BE
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9.8 44 Reviews
  • The Haven, Boston
The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents.

The home is beautifully decorated and has a homely atmosphere. It is named after the nearby river Haven, and throughout the home there are pictures reflecting the local area.

The Haven has two large communal lounges - one with a bar area, a dining room, a beauty salon for nails and hairdressing, and level access to an enclosed courtyard garden where residents can enjoy the warmer weather.

All 36 bedrooms are provided with ensuite facilities and are designed for single occupancy. Double rooms are available for couples, depending on the individual care needs of the residents.

The Haven provides home cooked, delicious meals which can be eaten in the dining room or in residents' rooms if they prefer. All dietary needs can be accounted for.

Activities co-ordinators provide a wide range of varied and interesting thigs to do, based upon the preferences of residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact The Haven to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Evangeline Girling (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (34)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

The Haven Reviews (44)

9.8

The Haven has a Review Score of 9.8 (9.815) out of 10, based on 27 reviews in the last 2 years.
Over all time The Haven has 44 reviews.

Overall Experience
  • 40
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Date Published
  • 44
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  • 27
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Reviewer Connection to The Haven
  • 15
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Total of 44, showing 21-40
Review from M F (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant premises with helpful friendly staff and management - one of the best.
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Review from Shannon H (Great-Niece of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Haven looked after my incredible uncle in the final few months of his life. They went above and beyond in every sense of the word. Our family and my uncle were reluctant to move Uncle into the care system after previous bad experiences but we could not have asked for more. He even said to me, "if
this is where I end my days, then I am happy". The care is amazing but the life they bring to residents' days is what sets them apart. They have been amazing to us, as a family, no he has passed and we are grateful beyond words.
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Review from Judy F (Friend of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been a manager of a similar large care facility in Dorset and having knowledge of the diverse situations and requirements of residents, I am delighted and very impressed with the care and attention of my elderly friend. I have witnessed first-hand the staff, and especially the manager herself,
dealing with the resident's needs and well-being. The residents are always happy, content and loved, even the support networkers (handymen, cleaners, kitchen staff, laundry persons) everyone, infact, really cares for every resident and each other. It's a very happy and friendly environment.
Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words; I will be sure to pass them on to the staff at The Haven.

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Review from Lesley W (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum didn't want to go into a care home but she was unable to look after herself at home without lots of support. After viewing all the care homes in the area, I felt that The Haven was the best one available. After going into The Haven she has settled in well and looks happier and more relaxed as
she has company all day if she wants it. I feel happier as my mum is happy and I know she is safe.
Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind comments I will be sure to pass them onto the staff.

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Review from P S (Friend of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting The Haven, Boston for some months now both to visit friends and to lead worship for residents. All the residents have been extremely positive about conditions, relationships and support and I have found all the staff without exception to be courteous, proactive attentive and respectful
at all times and demonstrating a 'team' ethos not so discernible in other establishments.
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Review from C C (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From arriving to leaving all the staff I have met are super friendly and extremely helpful. The home is modern and very clean. I was amazed that there is a salon within the building which looks very inviting. My friend's room is spacious and clean and has a fantastic patio area which she can enjoy straight
from her room via patio doors. She is extremely happy there and is delighted with the food, activities, entertainment the staff and she has made many new friends. I would highly recommend this home!
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Review from D O (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a couple of weeks of starting to struggle living independently whilst caring for my mother (aged 90) it was obvious that my father (aged 91) needed some professional help. Following an initial enquiry to The Haven regarding respite care the wonderful manager came out to visit my parents at home
the very next day. She explained the options and described the facilities and services and we were able to view a room the following day. In fact, they were both able to move in the next morning - less than three days after my initial contact. The staff were so friendly and attentive that our family felt confident that my parents were in the best possible hands.
Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass this onto the staff.

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Review from A E (Friend of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff and management very friendly and helpful. The person we visit tells us the food is delicious. We found the home very clean and tidy. The residents seem to have plenty of things to do. The outdoor space looks neat and tidy and although not in full bloom at the moment, I'm sure the
keen gardeners among the residents will be able to get involved during the summer months.
Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, The Haven is definitely a gorgeous home.

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Review from Douglas G (Son-in-law of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager went out of her way to get my father-in-law (step) into The Haven as an urgent request following a discharge from the hospital. The carers and the care they gave was excellent, all staff I saw were polite, kind and nothing was too much trouble. The kitchen team ensured that meal choices
were excellent - brilliant care home.
Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass them on to all the staff at The Haven.

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Review from Anne W (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at the home enough for being a huge part of my mum's life. She first started staying at the home beginning of 2020, following several falls at home. My mum was reluctant to go to a care home, however, she felt at home here and the staff were like her family. After a few more
months at home (and hospital following falls) she stayed at the home for longer periods. After a few more falls at home and the pandemic and lockdown, she made the hard decision to give up her home and live at The Haven.
She brought as much as she could from her home - including many, many pictures and Knick knacks. The staff were brilliant spending time with her, chatting about her family and many adventures over the last century. The staff did as much as possible during Covid to enable us to visit and many phone calls and nothing was too much trouble. The staff always provided her with the care and support that she wanted and they always gave her the time she needed. Thank you.
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Review from Lisa Q (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted for two weeks of respite care. She loved it so much, she decided to stay! The improvement in my mum's mental health and well-being is amazing. The staff are all fantastic and nothing is too much trouble.
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Review from Jacqueline L (Friend of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't find any fault. Very friendly staff and residents. The place is very, very clean. Food is excellent.
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Review from Simon H (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for respite care for my mum, after looking at many homes we were recommended The Haven. We were shown around by the manager and we were very impressed. Everywhere was spotless, the rooms all well-appointed and catered for every need. All of the staff are really friendly and very professional.
The Haven is just like a hotel. There are daily activities and the food is amazing, Mum is so settled. I cannot praise The Haven and its staff highly enough.
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Review from Debbie H (Daughter-in-law of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for respite for my mum-in-law but wanted her to still have that homely feeling. Walking into the home was like a breath of fresh air - it is like a five-star hotel. Immaculately presented and cleanliness is second to none. The staff are all excellent, caring and compassionate. The care
she received was outstanding, she was made to feel welcome and soon became part of the family. We wouldn't hesitate to use the home again.
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Review from Stuart B (Son of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful to find an excellent care home on the east side of Boston, with double rooms so that my parents are happy being looked after and cared for together.
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Review from Janet M (Wife of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a pleasant building to walk into. Very friendly faces, everyone pleasant and polite. The staff cannot do enough for you and are always there to help in any way As for the manager, second to none - a lovely, lovely person. The same as the staff, goes out of her way to help in any way she can.
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Review from John P (Respite Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just returned home after 13 days of respite care at The Haven and would recommend it to anybody. I really enjoyed my stay. All staff were very helpful and the food was excellent. The room I stayed in was spacious with an en suite wet room. Thank you all and keep up the good work. And thank you
again.
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Review from Geraldine D (Daughter of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this home any higher. The care that the staff give is amazing. Everyone is very caring. The property is like a 4* hotel. Mum is really happy here. Looking forward to summer and going on outings with the residents and staff.
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Review from Peter T (Husband of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife stayed for three and a half weeks this October 2021, in respite care. She was very well looked after - all staff and management were very helpful, professional and caring. We would definitely recommend your care home. Thank you very much.
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Review from C W (Resident) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for The Haven is calculated as follows: ( (259 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 313 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Haven is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 22 Sep 2025

Single En Suite

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Awards / Recognitions (10)

Meet the Team (1)

Evangeline

Evangeline Girling

Job Title: Registered Manager Joined: 2021

Evangeline Girling began her career in care after providing domiciliary care to her Auntie who was living with Dementia.
Drawing on her experience as a former special needs teaching assistant, as well as a mum and nannie - Evangeline learnt valuable skills and experience by providing person-centred care.
After joining the care sector as a care assistant, Evangeline was able to progress through the roles within the home from Carer, Activities Coordinator, Deputy Manager, and finally Registered Manager.
The Haven is the third home Evangeline has managed.
Evangeline says what makes The Haven stand out from other care homes is: "The genuine passion for care in every one of the staff team".

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven to verify any information. View our terms and conditions. The Haven has an Enhanced Service - more info.