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The Haven

Whitehouse Lane, Boston, Lincolnshire PE21 0BE
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My mum was admitted for two weeks of respite care. She loved it so much, she decided to stay!Lisa Q(Daughter of Resident/Service User)
The Haven, Boston
The Haven, Boston
The Haven, Boston

The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents.

The home is beautifully decorated and has a homely atmosphere. It is named after the nearby river Haven, and throughout the home there are pictures reflecting the local area.

The Haven has two large communal lounges - one with a bar...  

Care Provided by The Haven

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,395From £1,395
Residential Dementia CareFrom £1,395From £1,395

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact The Haven to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Evangeline Girling (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (34)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

The Haven Reviews (50)

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9.8

The Haven has a Review Score of 9.8 (9.813) out of 10, based on 24 reviews in the last 2 years. Over all time The Haven has 50 reviews.

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Review from G F (Nephew of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

I was pleasantly surprised by how clean and welcoming this home is. The staff were all very helpful.

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Review from A F (Partner of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience

My partner has dementia and Alzheimer, whilst she is healthy and physically fit, her memory, understanding is poor and sundowning is an issue. I visited The Haven to discuss respite. My first impressions was "wow", also the friendliness and understanding of the manager was so reassuring. Whilst being shown around and speaking to both residents and staff, it was obviously a happy environment. The extras such as the bar, courtyard, activities programme, ensure service users are well catered for. After a half days respite, I am confident that this is the place for my partner.

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Review from Helen L (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

We visited the home and met the manager to talk through care for my mother. My father and I were very impressed with the facilities, cleanliness and caring staff. My mother is at The Haven as a daycare resident one day a week at the moment. I am hopeful that this additional support will improve life at home for her and my father.

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Review from T P (Next of Kin) published on 15 August 2024 Submitted via Website
Overall Experience

My friend moved into The Haven for a couple of weeks care. The service was excellent, the staff and particularly the management did everything they could to help us with the stay. Very flexible, quick and efficient. The Haven is very clean and comfortable with nice home-cooked food. I would recommend.

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Review from B C (Wife of Resident) published on 22 July 2024 Submitted via Postal Card
Overall Experience
My husband has Alzheimer's and every now and again he goes in for two weeks respite. It helps me through a stressful time and he enjoys his stay. Overall:
1) Very clean, everyone is friendly
2) Food excellent
3) The decor is very stylish, bright and colourful
4) Very accommodating when we ask for help

5) All the staff, carers, even the maintenance people. cook are all excellent

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Review from M M (Daughter-in-law of Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience

My father-in-law is very happy here, staff are great. He is much healthier/happier since moving to The Haven. Thank you, you all do a wonderful job.

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Review from M F (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card
Overall Experience

Pleasant premises with helpful friendly staff and management - one of the best.

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Review from Shannon H (Great-Niece of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

The Haven looked after my incredible uncle in the final few months of his life. They went above and beyond in every sense of the word. Our family and my uncle were reluctant to move Uncle into the care system after previous bad experiences but we could not have asked for more. He even said to me, "if this is where I end my days, then I am happy". The care is amazing but the life they bring to residents' days is what sets them apart. They have been amazing to us, as a family, no he has passed and we are grateful beyond words.

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Review from Judy F (Friend of Resident) published on 21 December 2023 Submitted via Postal Card
Overall Experience

Having been a manager of a similar large care facility in Dorset and having knowledge of the diverse situations and requirements of residents, I am delighted and very impressed with the care and attention of my elderly friend. I have witnessed first-hand the staff, and especially the manager herself, dealing with the resident's needs and well-being. The residents are always happy, content and loved, even the support networkers (handymen, cleaners, kitchen staff, laundry persons) everyone, infact, really cares for every resident and each other. It's a very happy and friendly environment.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words; I will be sure to pass them on to the staff at The Haven.

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Review from Lesley W (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience

My mum didn't want to go into a care home but she was unable to look after herself at home without lots of support. After viewing all the care homes in the area, I felt that The Haven was the best one available. After going into The Haven she has settled in well and looks happier and more relaxed as she has company all day if she wants it. I feel happier as my mum is happy and I know she is safe.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind comments I will be sure to pass them onto the staff.

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Review from P S (Friend of Resident) published on 22 November 2023 Submitted via Postal Card
Overall Experience

I have been visiting The Haven, Boston for some months now both to visit friends and to lead worship for residents. All the residents have been extremely positive about conditions, relationships and support and I have found all the staff without exception to be courteous, proactive attentive and respectful at all times and demonstrating a 'team' ethos not so discernible in other establishments.

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Review from C C (Friend of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

From arriving to leaving all the staff I have met are super friendly and extremely helpful. The home is modern and very clean. I was amazed that there is a salon within the building which looks very inviting. My friend's room is spacious and clean and has a fantastic patio area which she can enjoy straight from her room via patio doors. She is extremely happy there and is delighted with the food, activities, entertainment the staff and she has made many new friends. I would highly recommend this home!

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Review from D O (Son of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

After a couple of weeks of starting to struggle living independently whilst caring for my mother (aged 90) it was obvious that my father (aged 91) needed some professional help. Following an initial enquiry to The Haven regarding respite care the wonderful manager came out to visit my parents at home the very next day. She explained the options and described the facilities and services and we were able to view a room the following day. In fact, they were both able to move in the next morning - less than three days after my initial contact. The staff were so friendly and attentive that our family felt confident that my parents were in the best possible hands.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass this onto the staff.

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Review from A E (Friend of Resident) published on 24 May 2023 Submitted via Postal Card
Overall Experience

We found the staff and management very friendly and helpful. The person we visit tells us the food is delicious. We found the home very clean and tidy. The residents seem to have plenty of things to do. The outdoor space looks neat and tidy and although not in full bloom at the moment, I'm sure the keen gardeners among the residents will be able to get involved during the summer months.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, The Haven is definitely a gorgeous home.

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Review from Douglas G (Son-in-law of Resident) published on 22 March 2023 Submitted via Postal Card
Overall Experience

The manager went out of her way to get my father-in-law (step) into The Haven as an urgent request following a discharge from the hospital. The carers and the care they gave was excellent, all staff I saw were polite, kind and nothing was too much trouble. The kitchen team ensured that meal choices were excellent - brilliant care home.

Reply from Ria Odgers, Regional Manager at The Haven

Thank you for your kind words, I will be sure to pass them on to all the staff at The Haven.

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Review from Anne W (Daughter of Resident) published on 6 February 2023 Submitted via Website
Overall Experience
I cannot thank the staff at the home enough for being a huge part of my mum's life. She first started staying at the home beginning of 2020, following several falls at home. My mum was reluctant to go to a care home, however, she felt at home here and the staff were like her family. After a few more months at home (and hospital following falls) she stayed at the home for longer periods. After a few more falls at home and the pandemic and lockdown, she made the hard decision to give up her home and live at The Haven.

She brought as much as she could from her home - including many, many pictures and Knick knacks. The staff were brilliant spending time with her, chatting about her family and many adventures over the last century. The staff did as much as possible during Covid to enable us to visit and many phone calls and nothing was too much trouble. The staff always provided her with the care and support that she wanted and they always gave her the time she needed. Thank you.

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Review from Lisa Q (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card
Overall Experience

My mum was admitted for two weeks of respite care. She loved it so much, she decided to stay! The improvement in my mum's mental health and well-being is amazing. The staff are all fantastic and nothing is too much trouble.

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Review from Jacqueline L (Friend of Resident) published on 17 August 2022 Submitted via Postal Card
Overall Experience

Can't find any fault. Very friendly staff and residents. The place is very, very clean. Food is excellent.

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Review from Simon H (Son of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

We were looking for respite care for my mum, after looking at many homes we were recommended The Haven. We were shown around by the manager and we were very impressed. Everywhere was spotless, the rooms all well-appointed and catered for every need. All of the staff are really friendly and very professional. The Haven is just like a hotel. There are daily activities and the food is amazing, Mum is so settled. I cannot praise The Haven and its staff highly enough.

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Review from Debbie H (Daughter-in-law of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

We were looking for respite for my mum-in-law but wanted her to still have that homely feeling. Walking into the home was like a breath of fresh air - it is like a five-star hotel. Immaculately presented and cleanliness is second to none. The staff are all excellent, caring and compassionate. The care she received was outstanding, she was made to feel welcome and soon became part of the family. We wouldn't hesitate to use the home again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 10 August 2026

Single En Suite

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for The Haven.

Awards / Recognitions (11)

Accreditations

There are no accreditations posted yet for The Haven.

Meet the Team (1)

Evangeline Girling
Evangeline GirlingJob Title:Registered ManagerJoined: 2021
Evangeline Girling began her career in care after providing domiciliary care to her Auntie who was living with Dementia.
Drawing on her experience as a former special needs teaching assistant, as well as a mum and nannie - Evangeline learnt valuable skills and experience by providing person-centred care.
After joining the care sector as a care assistant, Evangeline was able to progress through the roles within the home from Carer, Activities Coordinator, Deputy Manager, and finally Registered Manager.
The Haven is the third home Evangeline has managed.

Evangeline says what makes The Haven stand out from other care homes is: "The genuine passion for care in every one of the staff team".

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