The Haven

Whitehouse Lane, Boston PE21 0BE
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9.8 44 Reviews
  • The Haven, Boston
The Haven care home in Boston, operated by Black Swan Care Group, opened in 2020 following an extensive upgrade. The home is registered to care for up to 36 residents.

The home is beautifully decorated and has a homely atmosphere. It is named after the nearby river Haven, and throughout the home there are pictures reflecting the local area.

The Haven has two large communal lounges - one with a bar area, a dining room, a beauty salon for nails and hairdressing, and level access to an enclosed courtyard garden where residents can enjoy the warmer weather.

All 36 bedrooms are provided with ensuite facilities and are designed for single occupancy. Double rooms are available for couples, depending on the individual care needs of the residents.

The Haven provides home cooked, delicious meals which can be eaten in the dining room or in residents' rooms if they prefer. All dietary needs can be accounted for.

Activities co-ordinators provide a wide range of varied and interesting thigs to do, based upon the preferences of residents.
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Care Provided by The Haven

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact The Haven to find out the exact price for your requirements.

Contact The Haven to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Haven to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Evangeline Girling (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (34)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

The Haven Reviews (44)

9.8

The Haven has a Review Score of 9.8 (9.799) out of 10, based on 25 reviews in the last 2 years.
Over all time The Haven has 44 reviews.

Overall Experience
  • 40
  • 4
  • 0
  • 0
  • 0
Date Published
  • 44
  • 10
  • 13
  • 25
  • 19
Reviewer Connection to The Haven
  • 15
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from I G (Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not like home but very good. Good food, care and room.
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  • Treated with Dignity
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Review from Alison T (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very friendly and welcoming. They made sure Mum was attended to regularly. They treated her with respect and support. She really enjoyed the food and drinks supplied. her room was bright and a good size. I would not hesitate to recommend to others. She will definitely be coming back.
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Review from Sally M (Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All the carers and the boss need a pay rise.
Very good care, excellent.
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Review from J T (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father always said he would not want to go to a care home. We no longer could manage to care for him at home. He was admitted to the care home straight from hospital. Since being in the home, he tells me every day when I visit for a chat at the window how he loves it. Staff are so kind and look after
him very well; he has a laugh and a joke with them. It puts my mind at rest knowing he is well looked after. As I am not able to enter the home due to covid, I have not filled all of it in for a true picture. I only know my father could not be happier and said it was like a palace. That makes me happy.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for The Haven is calculated as follows: ( (235 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 289 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Haven is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

8 Bed Vacancies

Posted: 10 Nov 2025

Single En Suite

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Awards / Recognitions (10)

Meet the Team (1)

Evangeline

Evangeline Girling

Job Title: Registered Manager Joined: 2021

Evangeline Girling began her career in care after providing domiciliary care to her Auntie who was living with Dementia.
Drawing on her experience as a former special needs teaching assistant, as well as a mum and nannie - Evangeline learnt valuable skills and experience by providing person-centred care.
After joining the care sector as a care assistant, Evangeline was able to progress through the roles within the home from Carer, Activities Coordinator, Deputy Manager, and finally Registered Manager.
The Haven is the third home Evangeline has managed.
Evangeline says what makes The Haven stand out from other care homes is: "The genuine passion for care in every one of the staff team".

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven to verify any information. View our terms and conditions. The Haven has an Enhanced Service - more info.