Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN

Laurel Lodge is situated in a leafy residential area on Ipswich Road, close to the city centre of Norwich and provides residential care for up to 29 residents aged 65 and over.

The home is situated within walking distance of shops, churches and parks, with staff more than happy to accompany those who require additional support.

All rooms at Laurel Lodge have en-suite toilet and washbasins, with newer garden rooms also offering a shower. The home has three separate lounges and meals are served in the dining room, although residents can choose to eat in their own rooms if preferred.

The accessible garden has paved walkways, flowerbeds and seating areas for the residents to enjoy.

Although Laurel Lodge is not able to accept residents who are living with dementia, the home can support individuals with memory loss or those whose conditions worsen over time.

Group: Black Swan International Ltd

Person in charge: Ann Bullin (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 27

Shared Rooms: 1

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £650 – £850 (These prices are only a guideline, please contact Laurel Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Laurel Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Laurel Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Laurel Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Laurel Lodge is calculated as follows: ( (85 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.44 Points relating to the number of positive Reviews for Laurel Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.8 Target = 0.690

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Laurel Lodge has a Review Score of 9.1 (9.076) from 11 Reviews


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Laurel Lodge?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Laurel Lodge

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Stepdaughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • more

This home provides excellent care to my relative. It is always welcoming to family and visitors. The staff are very patient with him, most caring and considerate. We are happy that this is his home. His every need is dealt with and his health is well monitored. The food is good and we are happy that he is in a safe and happy environment.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I am happy that my stepfather is in the care of Laurel Lodge who are very patient with him. He is well looked after and his room is a generous size. The staff are always friendly and helpful in what can be a demanding job. Thank you.

How likely would you be to recommend Laurel Lodge? Likely

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Average Rating:   4 out of 5

Happy with review, both parents are well looked after. The staff are very friendly and helpful at all times.
I am kept updated all the time if the Doctor is called into them.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My room is very well equipped with a bed, bedside cabinet, large 3 drawer chest of drawers, a small cabinet with a drawer and cupboard which I brought from home, a large raised armchair. My toilet and wash basin and shower room, plus a large cupboard/wardrobe, large radiator (not used). 2 large glazed doors which both open well and a very pleasing views of a small garden with a fountain with runs over 4 layers day and night. A pair of attractive full-length curtains. Everything appears as new. All numerous staff are unfailingly helpful, kind and caring.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   5 out of 5

Frist impression of Laurel Lodge was that it was very clean. All rooms very bright and airy. 2 lovely lounges and all the staff are extremely nice and caring. I can't think of a better place to live the rest of my mums life apart from her own home. The only downside at all is that there is very limited parking and it is quite a walk to find somewhere.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Laurel Lodge is a comfortable, homely facility with caring and diligent staff, which has recently been refurbished to a good standard. The rooms are well appointed and vary in size. The small number of rooms mean that residents and staff quickly get to know each other. There is a varied programme of activities and entertainment and the food provided is home cooked to a high standard. There is a pleasant enclosed garden area for residents to enjoy.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is 96 and we consider our self very lucky that Black Swan company took over the home. Everything was refurbished with high quality, coordinated stylish furniture and huge TVs. Especially impressive are the dining room and the lounges. There is a new shiny hairdresser saloon opposite mum's room.
We were very pleased that her room was refurbished with new furniture and huge smart TV by the initiative of the company.
There is plenty of entertainment and exercises. Christmas was great fun with all sorts of food and drinks for residents and visitors
There are a dozen chicken eggs waiting to be born in the lounge just for this Easter.
The food is always exceptionally tasty, you should try the banoffee cake, I did. All the relatives are invited for lunch.
The staff is exceptionally good and caring. Always alert. They know immediately when to call the doctor or nurse before even the patient knows.
Thank you Laurel Lodge for looking after Mum.
Thank you Black Swan!

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Over the past few weeks I have been really impressed by Laurel Lodge. The staff are always helpful and welcoming. They are very patient and caring with the residents, even under difficult situations. My brother, a resident, is one of the most difficult people I have ever met. He seems very content at Laurel Lodge and has nothing but praise for the staff. He can be difficult over food but always tells me what lovely meals he has, praise indeed from him.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are polite and helpful, can always speak to management. Very pleased with the way they treat my mother. You can visit any time and as many times as you like, have been offered tea and dinner very pleased with the home.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

We were very pleased with the care Laurel Lodge provided for my Aunt. Laurel Lodge were very proactive in informing my Aunt's GP as to her her condition, so she got rapid medical attention when needed. They gave us a lot of help and support. Again with my wife and myself they very quickly kept us informed at all times how she was. We felt confident she was being well cared for at all times.
For us it was very convenient having a good local care for my Aunt, where we could visit her at all hours of the day. The staff were always kind and on hand to assist her any time of the day. Particular care was taken over the food she was provided with and her room was always kept clean and spotless.
Our thanks to all the staff and the management.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Very satisfied.

How likely would you be to recommend Laurel Lodge? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

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Care Home Idol 2016

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