
The staff at Laurel Lodge always go above and beyond on a daily basis and I can't thank them enoughSally H(Daughter of Resident/Service User)

Mum has been at Laurel Lodge for 2 years and we are very happyDebbie S(Daughter of Resident/Service User)


The staff at Laurel Lodge always go above and beyond on a daily basis and I can't thank them enoughSally H(Daughter of Resident/Service User)

Mum has been at Laurel Lodge for 2 years and we are very happyDebbie S(Daughter of Resident/Service User)


Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over.
The home is within walking distance of shops, churches and parks, with staff more than happy to accompany those who require additional support.
All rooms at Laurel Lodge have en-suite...
Care Provided by Laurel Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees include personal care, all food and drinks, activities and entertainment.
The price(s) shown are provided by the care home. Contact Laurel Lodge for full pricing details and T&Cs.
Contact Laurel Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Emily Carasquillo(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (12)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Laurel Lodge Reviews (52)
Laurel Lodge has a Review Score of 9.6 (9.580) out of 10, based on 9 reviews in the last 2 years.
Over all time Laurel Lodge has 52 reviews.
I have found the care the activities 100%. I would recommend the home to anyone. Individual care. Extremely happy.
I have always found the staff and management to be friendly and caring. The home is always neat and tidy and the residents all looked after very well. There are always activities for the residents to participate in.
This home provides excellent care to my relative. It is always welcoming to family and visitors. The staff are very patient with him, most caring and considerate. We are happy that this is his home. His every need is dealt with and his health is well monitored. The food is good and we are happy that he is in a safe and happy environment.
I am happy that my stepfather is in the care of Laurel Lodge who are very patient with him. He is well looked after and his room is a generous size. The staff are always friendly and helpful in what can be a demanding job. Thank you.
I am kept updated all the time if the Doctor is called into them.
My room is very well equipped with a bed, bedside cabinet, large 3 drawer chest of drawers, a small cabinet with a drawer and cupboard which I brought from home, a large raised armchair. My toilet and wash basin and shower room, plus a large cupboard/wardrobe, large radiator (not used). 2 large glazed doors which both open well and a very pleasing views of a small garden with a fountain with runs over 4 layers day and night. A pair of attractive full-length curtains. Everything appears as new. All numerous staff are unfailingly helpful, kind and caring.
Laurel Lodge is a comfortable, homely facility with caring and diligent staff, which has recently been refurbished to a good standard. The rooms are well appointed and vary in size. The small number of rooms mean that residents and staff quickly get to know each other. There is a varied programme of activities and entertainment and the food provided is home cooked to a high standard. There is a pleasant enclosed garden area for residents to enjoy.
We were very pleased that her room was refurbished with new furniture and huge smart TV by the initiative of the company.
There is plenty of entertainment and exercises. Christmas was great fun with all sorts of food and drinks for residents and visitors
There are a dozen chicken eggs waiting to be born in the lounge just for this Easter.
The food is always exceptionally tasty, you should try the banoffee cake, I did. All the relatives are invited for lunch.
The staff is exceptionally good and caring. Always alert. They know immediately when to call the doctor or nurse before even the patient knows.
Thank you Laurel Lodge for looking after Mum.
Thank you Black Swan!
Over the past few weeks I have been really impressed by Laurel Lodge. The staff are always helpful and welcoming. They are very patient and caring with the residents, even under difficult situations. My brother, a resident, is one of the most difficult people I have ever met. He seems very content at Laurel Lodge and has nothing but praise for the staff. He can be difficult over food but always tells me what lovely meals he has, praise indeed from him.
For us it was very convenient having a good local care for my Aunt, where we could visit her at all hours of the day. The staff were always kind and on hand to assist her any time of the day. Particular care was taken over the food she was provided with and her room was always kept clean and spotless.
Our thanks to all the staff and the management.
Staff are polite and helpful, can always speak to management. Very pleased with the way they treat my mother. You can visit any time and as many times as you like, have been offered tea and dinner very pleased with the home.
Very satisfied.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 27 July 2026Single en-suite
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Laurel Lodge.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Laurel Lodge.
Meet the Team (1)

Emily cared for them until her grandfather entered a residential care home, and provided end-of-life care to her grandmother until she passed away in her own home.
This personal experience ignited a passion in Emily and prompted her to consider a career in care. Emily told us: "I couldn't imagine not working in care, every day I walk through the door at Laurel Lodge is like going home, it's my happy place"
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