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Laurel Lodge

19 Ipswich Road, Norwich, Norfolk NR2 2LN
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The staff at Laurel Lodge always go above and beyond on a daily basis and I can't thank them enoughSally H(Daughter of Resident/Service User)
Laurel Lodge, Norwich
Mum has been at Laurel Lodge for 2 years and we are very happyDebbie S(Daughter of Resident/Service User)
Laurel Lodge, Norwich
Laurel Lodge, Norwich

Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over.

The home is within walking distance of shops, churches and parks, with staff more than happy to accompany those who require additional support.

All rooms at Laurel Lodge have en-suite...  

Care Provided by Laurel Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200

Weekly fees include personal care, all food and drinks, activities and entertainment.

Contact Laurel Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emily Carasquillo(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Laurel Lodge Reviews (52)

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9.6

Laurel Lodge has a Review Score of 9.6 (9.580) out of 10, based on 9 reviews in the last 2 years. Over all time Laurel Lodge has 52 reviews.

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Showing 52 reviews matching selected criteria
Review from Emma K (Cousin of Resident) published on 18 June 2018 Submitted via Postal Card
Overall Experience

I have found the care the activities 100%. I would recommend the home to anyone. Individual care. Extremely happy.

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Review from Rosemary K (Cousin of Resident) published on 18 June 2018 Submitted via Postal Card
Overall Experience

I have always found the staff and management to be friendly and caring. The home is always neat and tidy and the residents all looked after very well. There are always activities for the residents to participate in.

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Review from Christine C (Stepdaughter of Resident) published on 13 April 2018 Submitted via Postal Card
Overall Experience

This home provides excellent care to my relative. It is always welcoming to family and visitors. The staff are very patient with him, most caring and considerate. We are happy that this is his home. His every need is dealt with and his health is well monitored. The food is good and we are happy that he is in a safe and happy environment.

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Review from Susan C (Stepdaughter of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

I am happy that my stepfather is in the care of Laurel Lodge who are very patient with him. He is well looked after and his room is a generous size. The staff are always friendly and helpful in what can be a demanding job. Thank you.

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Review from Patricia A (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card
Overall Experience
Happy with review, both parents are well looked after. The staff are very friendly and helpful at all times.

I am kept updated all the time if the Doctor is called into them.

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Review from Richard B (Resident / Service User) published on 10 August 2017 Submitted via Postal Card
Overall Experience

My room is very well equipped with a bed, bedside cabinet, large 3 drawer chest of drawers, a small cabinet with a drawer and cupboard which I brought from home, a large raised armchair. My toilet and wash basin and shower room, plus a large cupboard/wardrobe, large radiator (not used). 2 large glazed doors which both open well and a very pleasing views of a small garden with a fountain with runs over 4 layers day and night. A pair of attractive full-length curtains. Everything appears as new. All numerous staff are unfailingly helpful, kind and caring.

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Review from Peter J (Son of Resident) published on 13 March 2017 Submitted via Website
Overall Experience

Laurel Lodge is a comfortable, homely facility with caring and diligent staff, which has recently been refurbished to a good standard. The rooms are well appointed and vary in size. The small number of rooms mean that residents and staff quickly get to know each other. There is a varied programme of activities and entertainment and the food provided is home cooked to a high standard. There is a pleasant enclosed garden area for residents to enjoy.

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Review from Kleri B (Daughter of Resident) published on 13 February 2017 Submitted via Website
Overall Experience
My mother is 96 and we consider our self very lucky that Black Swan company took over the home. Everything was refurbished with high quality, coordinated stylish furniture and huge TVs. Especially impressive are the dining room and the lounges. There is a new shiny hairdresser saloon opposite mum's room.
We were very pleased that her room was refurbished with new furniture and huge smart TV by the initiative of the company.
There is plenty of entertainment and exercises. Christmas was great fun with all sorts of food and drinks for residents and visitors
There are a dozen chicken eggs waiting to be born in the lounge just for this Easter.
The food is always exceptionally tasty, you should try the banoffee cake, I did. All the relatives are invited for lunch.
The staff is exceptionally good and caring. Always alert. They know immediately when to call the doctor or nurse before even the patient knows.
Thank you Laurel Lodge for looking after Mum.

Thank you Black Swan!

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Review from Christine E (Sister of Resident) published on 5 August 2016 Submitted via Postal Card
Overall Experience

Over the past few weeks I have been really impressed by Laurel Lodge. The staff are always helpful and welcoming. They are very patient and caring with the residents, even under difficult situations. My brother, a resident, is one of the most difficult people I have ever met. He seems very content at Laurel Lodge and has nothing but praise for the staff. He can be difficult over food but always tells me what lovely meals he has, praise indeed from him.

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Review from Oliver S (Nephew of Resident) published on 11 July 2016 Submitted via Website
Overall Experience
We were very pleased with the care Laurel Lodge provided for my Aunt. Laurel Lodge were very proactive in informing my Aunt's GP as to her her condition, so she got rapid medical attention when needed. They gave us a lot of help and support. Again with my wife and myself they very quickly kept us informed at all times how she was. We felt confident she was being well cared for at all times.
For us it was very convenient having a good local care for my Aunt, where we could visit her at all hours of the day. The staff were always kind and on hand to assist her any time of the day. Particular care was taken over the food she was provided with and her room was always kept clean and spotless.

Our thanks to all the staff and the management.

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Review from J S (Son of Resident) published on 11 July 2016 Submitted via Postal Card
Overall Experience

Staff are polite and helpful, can always speak to management. Very pleased with the way they treat my mother. You can visit any time and as many times as you like, have been offered tea and dinner very pleased with the home.

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Review from Jean S (Resident / Service User) published on 11 May 2016 Submitted via Postal Card
Overall Experience

Very satisfied.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 27 July 2026

Single en-suite

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for Laurel Lodge.

Awards / Recognitions (11)

Accreditations

There are no accreditations posted yet for Laurel Lodge.

Meet the Team (1)

Emily Carrasquillo
Emily CarrasquilloJob Title:Registered ManagerJoined: 2021
Emily Carrasquillo began her career in care in 2011, after returning to the UK from America, to provide care to her grandparents in their later years following her grandfather's Dementia diagnosis.

Emily cared for them until her grandfather entered a residential care home, and provided end-of-life care to her grandmother until she passed away in her own home.

This personal experience ignited a passion in Emily and prompted her to consider a career in care. Emily told us: "I couldn't imagine not working in care, every day I walk through the door at Laurel Lodge is like going home, it's my happy place"

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