Laurel Lodge

From the first time, I looked around the staff have been brilliant, answering all my daft questions and making my dad feel very welcome. They explain that Laurel lodge is the resident's home and they are lucky enough to work in their home. There is always a cuppa on offer and the food has been amazing. His medication is delivered to him regularly when it should be and this with the regular good food has seen him improve and put the rest of the family's concerns for him at rest. The contact with staff and other residents, and the regular entertainment has ensured he is able to have conversations and mental stimulation. The McMillan coffee morning and recent summer fair show the home care about not only organising events for the residents but also their families.

My uncle needs/still needs care following a hip replacement. Although it was planned for him to go into Laurel Lodge I need to get him in early. During that time and since the people at Laurel Lodge have been nothing but helpful, friendly, professional and kind. It is an excellent care home. The team there have really got to know me and my uncle and the overall atmosphere is superb. I would thoroughly recommend Laurel Lodge to anyone.

My mum moved to Laurel Lodge in early January 2022 and was very unwell. The staff have worked wonders in restoring Mum's health and strength to a point where Mum has been able to return home safely. While Mum has been living in Laurel Lodge, it really has been a home from home, it is run very well, and all staff are caring and helpful. Concerned not just for Mum's well-being but for the whole family. We'd all highly recommend Laurel Lodge either for respite or as a permanent home.

Mum was a resident at Laurel Lodge for nearly two years and the care she received throughout her stay was excellent. Regular and open communication with staff both before and during the pandemic ensured that the family was always kept up to date. Visits and video chats were always enabled, and even during the most difficult times over the past months, we have always felt completely confident of the levels of care Mum received. Staff are well trained, dedicated and most of all genuinely caring. Food and drink are plentiful and varied and staff went to extra efforts to ensure that Mum could have something that she enjoyed, even as a medical condition made it extremely difficult for her to chew and swallow. We cannot speak highly enough of the staff and management of this home, who supported Mum so brilliantly during some very difficult months and cared for her so kindly through to the end of her life. We could not have chosen a better home for her.

Throughout Covid, we have been kept fully informed of the situation at the home.

My mother went to live in Laurel Lodge in December of last year. I was impressed with the way in which the staff kept me informed of how she was coping as obviously, due to Covid, I was not able to visit. My mother settled in really well and now I am able to visit her I feel she is very well looked after. She has even put on weight as she is now eating proper meals! The staff are all very kind and friendly and there is a nice, cheerful atmosphere.

Mum moved into Laurel Lodge at the start of the pandemic, June 2020 and Dad followed her in the October 2020. The manager was determined to get them back together, (Dad being originally in another home just for respite care). She managed to find a room for Dad without any hesitation. The care they have both received since being in there has been second to none. Even setting up a 'date night' for them - complete with a meal, live music from the staff and flowers for Mum. They had missed their 68th wedding anniversary while apart, so this was a lovely gesture by the staff. I cannot praise them enough for everything they do for Mum and Dad. The adjustment to living in a home for Dad has been harder than for Mum - but through all his little, and large, quirks, they have kept smiling and taken it all in their stride. Mum has settled really well, has put on weight and is thriving. It's so good to see, as last year at this time we wondered how long we would have her for. Wonderful staff and care.

Laurel Lodge must be the most welcoming home in England. The staff always find time for a catch up chat and are very friendly. Telephone updates are frequent and always welcomed. Anybody looking for a place for a close relative - Laurel Lodge must be top of the list. Well done. Keep up the good work.

Dad went into Laurel Lodge when he couldn’t return to his own home following a short stay in hospital. He wasn’t keen! However, the lovely staff treated him with patience, respect and humour, and Dad became comfortable, happy and secure in the home. He was treated like a family member – for example, I only found out after the event, that they had arranged a takeaway fish and chips supper and a glass of wine on his birthday; his favourite meal. This wasn’t something I’d told them, so they must have taken the time and effort to find out about it. Dad passed away peacefully in the home, and I can never thank the staff enough for the dignity, love, kindness and respect they showed both my dad and me, at that time. I never actually got to see inside the home or to properly see the faces of the staff before Dad moved in, because of Covid. However, my family and I feel secure in the belief that we struck lucky with Laurel Lodge, and I never felt anxious when saying goodbye after a visit. Thank you!

Laurel Lodge and all staff members cared for my father impeccably in the final months of his life. The care was very person centred, they were there whenever my father needed and granted him his final wish through hard work and dedication of the care home manager.

The staff is very kind. I am very happy here. I look forward to my meals. They are excellent and offer a good choice. There are lots of activities which I enjoy.

I did not want to come to the home, but once I was in, I could not have been treated any better if I was a long-term resident. I do not sleep well, but during the night, they always brought me a hot chocolate. The staff are very friendly from the carers to the kitchen staff and cleaners, so much so, I almost did not want to go home!

Very good care for my mother. She is very happy. The staff is lovely. Lots of entertainment for her. The food is very good, we always get asked if we would like some lunch. New Manageress is always asking if everything is ok. She is very nice. Mother is very well cared for and I don't worry about her being here at all.

The level of care here is excellent. My mother needed 2 carers and a hoist. But the carers were always very prompt and cheerful. The meals were always very nice and the rooms were always being updated. My mother has since passed away and the whole of the care staff were very caring in this awful time. I still pop in to see the staff as they are like part of my mum's life.

The Manager of Laurel Lodge is very helpful and willing to please. The staff are friendly and caring. If my mother needed attention, she received this quite promptly via a call system. The food is freshly prepared daily in the home's kitchen, it is of a good standard and there is a varied choice of menu, which my mother appreciated during her stay. Laurel Lodge has a pleasant, homely ambience.

Quality food, even in the night if wanted. Great entertainment and activities. Brilliant care. Kind, friendly and professional staff.

Our grateful thanks to the whole team

You help my husband to eat and walk and start to do things for himself since being in hospital. Now he eats very well.

My aunt received the best care possible in Laurel Lodge during her short time there. The staff, administrative and care, were all delightful and very caring of her, right up to her death. I will be always grateful that I managed to find this home, where the overall initial impression is of cleanliness and caring together (none of that awful aroma of boiled food and urine).

I found the quality of care at Laurel Lodge to be very high. It was very well managed and the staff took a genuine interest in my Father's wellbeing. I visited my Father most days of the week for the 5 months he was resident at Laurel Lodge and I found people were always very helpful. In the last few weeks when my Father was dying from terminal cancer and becoming very fragile people would come to his aid very quickly and the end of life care he received was good.