Park House

6 Alexandra Road, Great Yarmouth NR30 2HW

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice.

Both long-term and temporary respite stays are available from the service, which has shown to be effective in rehabilitation techniques with the added advantage of a scenic and coastal location.

Park House has its own private gardens and car park, with staff always pleased to welcome loved ones of residents and listen to their concerns.

Group: Black Swan International Ltd

Person in charge: Sara Pearce (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Polish, Portuguese

Single Rooms: 22

Shared Rooms: 2

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £550 – £750 , Personal Care Shared (per person) £450 – £500 (These prices are only a guideline, please contact Park House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.749 for Park House is calculated as follows: ( (147 Excellents x 5) + (26 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 183 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Park House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Park House has a Review Score of 9.7 (9.749) from 16 Reviews


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park House?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park House

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The care team at Park House are amazing and their work rate and commitment to their residents is second to none.
Aside from taking in my mother on two temporary occasions, my auntie spent 2 years before passing away under the care of Park House and we couldn't have been happier with the service.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   4.7 out of 5

Park House took excellent care of my mother following her stay in hospital. They took care of all her needs, and gave her a renewed enthusiasm for life.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   5 out of 5

I have been made to feel extremely welcome since moving to Park House. The staff are very friendly and polite, nothing is too much trouble. They are extremely patient and helpful with all my needs. The house is lovely and clean and tidy and beautifully decorated. The atmosphere is homely and warm and I'm very happy here.

ps The food is lovely.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   5 out of 5

I had the pleasure of visiting an old Neighbour of mine who was in Park House for Respite over the Christmas Period.
The staff were very welcoming and the Home was clean and Beautifully decorated.
I was even invited to have Christmas day there.
There seemed to be a lot of Activities and entertainment going on and The Activities Co-coordinator seemed to be going out of her way to make sure everyone was catered for.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   4.9 out of 5

Care homes have a perception as being a place of last resort when someone elderly can't cope at home, but Park house is welcoming and the staff are very friendly and caring. Definitely not a place to move when you've left it too late - though their care is always excellent whatever the circumstances. We are delighted and very impressed. Thank you.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   4.8 out of 5

Staff excellent, food very good and varied. Nice position overlooking the park.
Care is very good, I was here for respite for 5 weeks and I will be returning in June for another 3 weeks.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   3.9 out of 5

So, so pleased dad was transferred from his home into Park House. He was veery fearful that he would have to go back into hospital, as he had only been home from hospital a week.
Luckily, his condition was such, that Park House was actioned.
His care has been flawless and A1 over the 6 days of his stay.
All staff and carer, management too, have made dad calm and comfortable. Actioning his needs promptly, with much positivity throughout. Nothing was ever too much trouble and he was constantly looked in on and checked regularly through each day and night.
Park House has a wonderful, friendly and caring atmosphere the minute you enter, even as you leave. Magic.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   5 out of 5

Mum and dad both needed care at the same time and at very short notice were welcomed as residents at Park House. Management and staff provided excellent care and support at a difficult time for me and I would not hesitate to recommend this home, nothing was too much trouble for them - thank you management and staff.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   3.6 out of 5

The staff look after me, everyone is kind. I like the singer that comes in and when they take me out.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   4.8 out of 5

Good, comfortable room, friendly staff.

How likely would you be to recommend Park House? Likely

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Average Rating:   4.5 out of 5

I was very ill when I came here, I was looked after very well. All the staff were nice, polite and they all helped me. The chef was good as well with the meals. I might not have gotten better without their help. Clean and tidy home.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   5 out of 5

I have been a resident of Park House nearly three years now and I feel quite at home. The staff are very good they are patient and kind and have become more like friends which is good, as you get older we don't have much family left. If things need rectifying they do it but consult us first. After putting this down on paper I must admit I'd rather be at home, but failing that I couldn't have picked a better care home.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   4.8 out of 5

I just wanted to show how well my mother was cared for. When she arrived at Park House she was very poorly, she hadn't been eating properly and was dehydrated. After a few says I could see she was much improved and enjoying her food. The staff couldn't have been kinder and also the medical care both during and after she came home has been excellent. Thank you.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   5 out of 5

Park House is lovely clean, warm and friendly. The staff are on hand whenever needed. It's a bonus having it's own care park as parking in town is never easy.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy here, I have a lovely room which recently had a new en suite fitted.
We also have an Elvis impersonator who visits us and he is really wonderful.
The food is great and I have no complaints.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   5 out of 5

Staff showed great warmth and kindness to my late mother and to myself. They were very hardworking but all found time to talk to residents. Staff worked as a cooperative team creating a cheerful atmosphere, a warm huddle of humanity. The food was freshly cooked and appetising. Residents are given a choice for each meal. Nursing attention was careful. The general practice next door was quick to respond when required and also monitored residents health on a regular basis. There are good communal areas and residents are encouraged to participate in group activities if they wish. The house was spotless.

How likely would you be to recommend Park House? Extremely Likely

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Average Rating:   5 out of 5

Leon Smith, Regional Manager at Park House responded to this review on 18 Nov 2015:

Ian, thank you for your wonderful comments.
It was fantastic getting to know you and a absolute pleasure caring for mum.
Please do visit us... Don't be a stranger.

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Bed Vacancies

1 Bed Vacancy

posted 10 Apr 2018

Single En Suite

Awards / Recognitions

February 2018

April 2017

February 2016

Top 20 Care Homes East of England 2014

Recipient: Park House

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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