Park House, Great Yarmouth, Norfolk
Park House, Great Yarmouth, Norfolk
Park House, Great Yarmouth, Norfolk

Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice.

Both long-term and temporary respite stays are available from the service, which has shown to be effective in rehabilitation techniques with the added advantage of a scenic and coastal location.

Park House has its own private gardens and car park, with staff always pleased to welcome loved ones of residents and listen to their concerns.

Group: Black Swan International Ltd

Person in charge: Sara Pearce (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Polish, Portuguese

Single Rooms: 22

Shared Rooms: 2

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £550 – £750 , Personal Care Shared (per person) £450 – £500 (These prices are only a guideline, please contact Park House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Park House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 28 Sep 2017

Single En Suite

Reviews

9.7 Park House has a Review Score of 9.7 (9.683)

The Review Score of 9.7 (maximum of 10) for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.683 for Park House is calculated as follows: ( (94 Excellents x 5) + (19 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 123 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Park House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park House?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park House

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

Staff excellent, food very good and varied. Nice position overlooking the park.
Care is very good, I was here for respite for 5 weeks and I will be returning in June for another 3 weeks.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

So, so pleased dad was transferred from his home into Park House. He was veery fearful that he would have to go back into hospital, as he had only been home from hospital a week.
Luckily, his condition was such, that Park House was actioned.
His care has been flawless and A1 over the 6 days of his stay.
All staff and carer, management too, have made dad calm and comfortable. Actioning his needs promptly, with much positivity throughout. Nothing was ever too much trouble and he was constantly looked in on and checked regularly through each day and night.
Park House has a wonderful, friendly and caring atmosphere the minute you enter, even as you leave. Magic.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum and dad both needed care at the same time and at very short notice were welcomed as residents at Park House. Management and staff provided excellent care and support at a difficult time for me and I would not hesitate to recommend this home, nothing was too much trouble for them - thank you management and staff.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The staff look after me, everyone is kind. I like the singer that comes in and when they take me out.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Good, comfortable room, friendly staff.

How likely would you be to recommend Park House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

I was very ill when I came here, I was looked after very well. All the staff were nice, polite and they all helped me. The chef was good as well with the meals. I might not have gotten better without their help. Clean and tidy home.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I have been a resident of Park House nearly three years now and I feel quite at home. The staff are very good they are patient and kind and have become more like friends which is good, as you get older we don't have much family left. If things need rectifying they do it but consult us first. After putting this down on paper I must admit I'd rather be at home, but failing that I couldn't have picked a better care home.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I just wanted to show how well my mother was cared for. When she arrived at Park House she was very poorly, she hadn't been eating properly and was dehydrated. After a few says I could see she was much improved and enjoying her food. The staff couldn't have been kinder and also the medical care both during and after she came home has been excellent. Thank you.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Park House is lovely clean, warm and friendly. The staff are on hand whenever needed. It's a bonus having it's own care park as parking in town is never easy.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here, I have a lovely room which recently had a new en suite fitted.
We also have an Elvis impersonator who visits us and he is really wonderful.
The food is great and I have no complaints.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff showed great warmth and kindness to my late mother and to myself. They were very hardworking but all found time to talk to residents. Staff worked as a cooperative team creating a cheerful atmosphere, a warm huddle of humanity. The food was freshly cooked and appetising. Residents are given a choice for each meal. Nursing attention was careful. The general practice next door was quick to respond when required and also monitored residents health on a regular basis. There are good communal areas and residents are encouraged to participate in group activities if they wish. The house was spotless.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Leon Smith, Regional Manager at Park House responded to this review on 18 Nov 2015:

Ian, thank you for your wonderful comments.
It was fantastic getting to know you and a absolute pleasure caring for mum.
Please do visit us... Don't be a stranger.

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Awards / Recognitions

April 2017

February 2016

Top 20 Care Homes East of England 2014

Recipient: Park House

Date: Saturday 01 Feb 2014

more details

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Care Home Idol 2016

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