Park House

6 Alexandra Road, Great Yarmouth NR30 2HW
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9.9 70 Reviews
  • Park House, Great Yarmouth
Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice.

Both long-term and temporary respite stays are available from the service, which has shown to be effective in rehabilitation techniques with the added advantage of a scenic and coastal location.

Park House has its own private gardens and car park, with staff always pleased to welcome loved ones of residents and listen to their concerns.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150

Weekly fees include personal care, all food and drinks, activities and entertainment.

These prices are only a guideline, please contact Park House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maria Prodan (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • 24 hour visiting welcomed.

Parking

  • Parking available outside care home

Park House Reviews (70)

9.9

Park House has a Review Score of 9.9 (9.874) out of 10, based on 34 reviews in the last 2 years.
Over all time Park House has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Park House
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Total of 70, showing 21-40
Review from D T (Wife of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in for respite for 2 weeks.
His experience was lovely.
He's not the most accommodating person but settled in after a few days.
He has a very good appetite and was given extra portions.
On the whole, I was satisfied with his care and aftercare as we are welcome to pop in any time for
a cuppa.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your kind feedback on the home and team. It was a pleasure to support you over these 2 weeks and it was great to see you at the summer party too. Please do pop by for a cuppa, as it would be lovely to see you both again.

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Review from Pauline O (Friend of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very happy place and it's nice to see him so happy. All the staff are making that happen for him.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your lovely feedback. The team are proud to be able to support your friend and all the people who are important to him too. We look forward to welcoming you soon.

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Review from Christine H (Friend of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend has been in the care home for just over a week now, he is happy and content and he wants to stay permanently. The staff are marvellous, always there when needed and nothing is too much trouble for them. I have on occasion been here at meal times and am impressed by the meals given to
patients. The whole home is spotlessly clean, it's such a welcoming care home, and this home is one amazing place.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your kind feedback. The team will be thrilled to hear this and are so pleased to have your friend and yourself join our Park House community.

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Review from S P (Daughter-in-law of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been to visit today and yesterday, I'm very impressed with the staff and the high standard of this care home. Well presented and very clean and tidy. Residents all seemed really happy and enjoying their lunch meals. My father-in-law was made to feel very welcome by all the staff even the chef
came to say hello. He had a jacket potato with cheese and beans. Both of our meals were to a very high standard. (My father-in-law has come in for a rest and hopefully staying).
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your beautiful feedback on your first visit. It really is very heartening to hear the team is making such a big difference, and it was great to meet you all today. We are looking forward to seeing you very soon.

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Review from R M (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the son of a resident at this exceptional care home, I am delighted to share my heartfelt appreciation for the outstanding care my dad receives here. From the very beginning (23/05), we have been impressed by the friendly and attentive staff, who go above and beyond to ensure that every need is met.
Nothing is ever too much trouble for them and their dedication is truly remarkable. The care home itself is immaculate, with a level of cleanliness that rivals any quality hotel. The atmosphere is warm and inviting, making it a place where residents can feel truly at home while enjoying the comforts and services of a top-quality establishment.
My dad's happiness and well-being have significantly improved since he moved here, and I couldn't be more grateful for the wonderful care and support he receives. This care home has far exceeded our expectations, and I highly recommend it to anyone looking for a place where their loved ones will be treated with the utmost care and respect.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your great feedback. The staff will be very pleased to hear their support and care have had such a positive impact. It has been an absolute pleasure to welcome and get to know your Dad along with you and all his friends, and we look forward to sharing lots of lovely times with you all in the future.

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Review from E B (Resident) assisted by family/friend published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and welcoming home. Regularly checked upon. Good food, clean and tidy. All needs are catered for.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your lovely feedback. We love having you as part of our Park House family. I have spoken with your keyworker and they have said they particularly enjoy being able to support you with trips to the local museums and afternoon teas with your daughter and we are looking forward to sharing more of these lovely moments with you.

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Review from J R (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy home with kind, caring staff who treat all the residents with respect and dignity, as if they were family members. Mum has called Park House her home for six years and is very happy and contented. She says 'tick excellent for every box'.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your beautiful feedback. It is a pleasure to have your mum here with us as part of the Park House family. We have so much fun together, particularly with the music, little visitors and crafting.

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Review from J S (Friend of Resident) assisted by family/friend published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good.
Kind helpful.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your kind feedback. We are pleased to be able to provide such valued support for your loved one here at Park House.

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Review from Paul F (Brother of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a temporary resident of Park House for the last three months. We have been impressed with the genuine kind and caring attitude of the staff and manager. The home is regularly visited by regional management of Black Swan, who appear to ensure high standards are maintained. The facilities
are modern yet homely, in a well-adapted historic building. Cleaning is good, with the home always looking clean and smelling fresh. Maintenance is to a high standard, with regular fire alarm and fire door safety testing. Water temperatures in the residents' rooms are also regularly checked, and resident's views are listened to regarding radiator temperature. As a visitor, I have always been warmly welcomed and treated well. I have often seen staff showing considerable kindness and care to other residents. My sister has found the food to be generally good quality, with breakfast and lunch particularly enjoyable.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your fabulous feedback. The team will be overjoyed to hear they are making such a difference. It is a pleasure to support your sister here at Park House and support her in the way she chooses.

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Review from Michael C (Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well treated by staff and carers. The food is very good and cooked very well. We do not want for anything. The room is kept very clean by cleaners. We are taken out to shops if needed. The staff work very well together.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your beautiful feedback. We feel so privileged to have you as part of our Park House family. You bring such joy and pleasure to the residents and as well as the staff team.

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Review from Joanne R (Friend of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit to see my friend is very pleasant. All the staff are very lovely and caring and very friendly.
The residents get to do so much, it's lovely to see. There is always something happening.
This is a very good care home.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your beautiful feedback. The staff will be overwhelmed to hear they are making such a difference and we look forward to welcoming you very soon.

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Review from M H (Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good professional care. Good choice of food. Good facilities. Comfortable environment. Friendly staff. Good entertainment. Both myself and my wife are residents here and we are very happy with the care provided.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your lovely feedback. The team will be so pleased to receive this. It is an absolute pleasure to support you both.

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Review from Jeanette R (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here for 7 years and has been very well cared for.
It has felt like a family. The manager and all the staff are very friendly.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you so much for your kind feedback. This will be passed to the team. Mum really is very much a central part of the Park House family and we feel privileged to have her company here.

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Review from Margaret N (Friend of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all of the staff very friendly and welcoming to me when I visit my friend. I know she is very happy here and has wonderful care.
Reply from Amanda Bensly, Regional Manager at Park House

The Park House team really value your feedback and will be pleased to hear about your review. Family and friends are so important to those living here and are therefore very important to us too, so it is great to know you are welcomed warmly.

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Review from Anna S (Daughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really impressed with this care home since my dad moved here in May/June 2023 and the worry of Dad having to be moved from home has been alleviated so much! The staff are caring and attentive, the other residents are kind and engaging and the environment as a whole is welcoming and clean.
For us as a family, the location of this care home is ideal as we can regularly visit Dad and take him for outings to places that he is familiar with. Moving Dad to a care home was a very difficult decision to come to but we know that he is cared for to the highest standard here and it is the next best thing to being in his own home with all his family around him. Thank you to all the staff that look after Dad and are so welcoming and patient with us when we visit. And also to all the caterers that produce a good variety of food to a high standard and to those involved in maintaining the home and providing the entertainment and activities that are invaluable for the residents.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your feedback. We are so pleased that your dad has settled and his family feel welcomed here. We will share the feedback with our dedicated teams.

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Review from Carolynn R (Daughter of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home whose staff always look after Dad with immense care and he is always treated with respect and dignity. All of the staff are wonderful always friendly, happy to see you, helpful and always have time for you. The home is always very clean and very well kept and although Dad doesn't
really eat much, the food always smells and looks delicious.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your positive feedback. The team will be delighted to hear this and always value your time and feedback each time you visit. It is a real privilege to care for and support your dad at Park House.

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Review from Amanda S (Wife of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of the staff are great. However, there are a couple of staff members who would benefit by a bit more training.
There is one in particular who really needs to be trained on how to conduct himself in a professional manner, for example, when family members are clearing a room after a relative has
died. If he can’t manage to show the slightest sign of respect or professionalism, he should stay out of their way, not hung around making stupid comments. He needs to understand that respect and professionalism is part of his job.
The manager is lovely. She would spend time talking to my husband and when he said he wouldn’t get out of bed, not only did she get him to get out of bed, she also got him to go out and around town with her.
She was really kind leading up to and after he died.
The manager runs Park House really well, but unfortunately when she’s away things don’t run very well at all. Things are said and done that wouldn’t have been if she was there.
Reply from Amanda Bensly, Regional Manager at Park House

Thank you for your feedback. I am very pleased that you found most of your experiences positive while at Park House and I will pass these comments on to the team. However, I am sorry that you didn’t experience this all of the time and will be working with the manager to assess these areas of concern that you have raised. Please do get in touch, as we know getting this right is important.

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Review from Jennifer B (Son of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Park House for 4 years till she passed away, the care she received was fantastic through Covid and lockdowns the staff were brilliant. It was her home and we are so grateful for the care she was given in all that time. To the manager and all the staff, everyone played their part in
making my mother's life the best they possibly could. It is, without doubt, one of the best homes I have seen. Once again thank you to every staff member who works there, we will never forget all of you. And to anyone thinking of housing their loved ones in Park House, I would definitely recommend this wonderful home. Thank you.
Reply from Amanda Bensly, Regional Manager at Park House

Sincere condolences on the passing of your mother and thank you for your kind words - I will ensure these are passed on to the team. It has been a pleasure having the company of your mother over the past four years, she has been a valued member of the Park House family.

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Review from Lynn S (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Park House for 7 months now. He is very happy there now, although he took a while to settle in. The staff are all very kind and caring, although dad does have his favourites. His room is warm and comfortable and very spacious. The food is good, but there are certain things
that he misses that my mum used to make.
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Review from S S (Daughter-in-law of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Kind and caring staff, it has been difficult for everyone over the last 2 years but overall, life for the residents has carried on as normal. Now we are able to visit more often with fewer restrictions. Overall a good caring home.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Park House is calculated as follows: ( (372 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 405 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Sep 2025

Single En Suite

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Awards / Recognitions (11)

Meet the Team (1)

Maria

Maria Prodan

Job Title: Registered Manager

Maria is the dedicated manager at Park House

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