Park House

6 Alexandra Road, Great Yarmouth NR30 2HW
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9.9 80 Reviews
  • Park House, Great Yarmouth
Park House is a Great Yarmouth care accommodation offering en-suite facilities to twenty-five residents with elderly care needs, while respecting their individuality and personal choice.

Both long-term and temporary respite stays are available from the service, which has shown to be effective in rehabilitation techniques with the added advantage of a scenic and coastal location.

Park House has its own private gardens and car park, with staff always pleased to welcome loved ones of residents and listen to their concerns.
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Care Provided by Park House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150

Weekly fees include personal care, all food and drinks, activities and entertainment.

The price(s) shown are provided by the care home. Contact Park House for full pricing details and T&Cs.

Contact Park House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Park House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maria Prodan (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • 24 hour visiting welcomed.

Parking

  • Parking available outside care home

Park House Reviews (80)

9.9

Park House has a Review Score of 9.9 (9.884) out of 10, based on 31 reviews in the last 2 years.
Over all time Park House has 80 reviews.

Overall Experience
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Date Published
  • 80
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Reviewer Connection to Park House
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Total of 80, showing 21-40
Review from Denise C (Daughter of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care throughout, especially when the fan of a particular American singer "left the building". I cannot recommend the staff at Park House enough, caring every step of the way. Thank you all.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your beautiful feedback. While we only had the pleasure of supporting Mum for a short time, it was a real privilege to do so. The whole team send their best wishes to you all.
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Review from Hayley F (Daughter of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic staff, so kind and helpful. Witness an incident recently and they reacted perfectly to it and saved the gentleman's life. I have no issues with any of the staff here at all and feel confident my mum is in really good hands.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your kind feedback. This has been shared with the team, who always aim to do their best in all situations throughout each day and night.
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Review from Kim E (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff and outstanding care to all residents. Recently experienced a situation at the home and the manager and team dealt with it outstandingly well, the situation could've been so very different for the resident.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you for your kind feedback. We will make sure this is relayed to the teams. Mum is such a joy to have as part of the Park House community, and we were so pleased to have been able to support in the way we did in regards to the situation.
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Review from Tina H (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting my mum into a care home was something I thought I'd never do as she's been permanently living with us for the past 3 years. Unfortunately, her health deteriorated and she has now been placed into this beautiful home. The Park House is truly lovely, the staff are so kind, warm, overall amazing,
can't do enough to make her feel more at home. She now has company as living at ours and with myself working I realise how lonely and long her days must have been. She's literally ten minutes away from us now so all my time I spend with her is quality rather than constant caring for her I feel we lost our mother-daughter relationship due to the stress of trying to balance working and caring for her. I truly believe it's a team of good people who truly care that makes this home so beautiful. Thank you all, not only have you made Mum's life so much better and warmer as our house was freezing and she's loving the heat you have made me realise there are good homes out there. Thank you all.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your beautifully kind and heartfelt words. The team will be overjoyed to hear what they do has made such a big impact on Mum and you. Mum has also made a big impact on the home and our Park House community and we look forward to spending lots of lovely times together.
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Review from Eileen L (Friend of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A clean and fresh-smelling home. The staff are lovely and nothing is too much trouble. Such a friendly environment.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your kind feedback. We are pleased to hear that the staff make you feel so welcome and provide a great homely environment.
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Review from G S (Friend of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resident is looking great and well.
Reply from Kieran Attreed-James, Regional Manager at Park HouseThank you for your lovely words, I will ensure that this is shared with the care staff. We look forward to seeing you again!
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Review from Rachel T (Granddaughter of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad has been at Park House for 2 years. I have always found the staff to treat him with dignity and kindness, even during some tricky times when grandad has experienced some challenging behaviour. They have shown understanding that grandad cannot be held accountable for his behaviour and appropriately
sought outside help. The food is very good. I like that they ask grandad in person what he would like. I am impressed at how clean and fresh grandad and his room look on every visit. Grandad is happy and well cared for so I am happy too.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your kind feedback. The teams will be so pleased to hear you feel this way. They take great pride in making sure your Grandad is as happy and as comfortable as possible each day.
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Review from B B (Resident) assisted by family/friend published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have felt very safe and welcomed into the group. All the staff are very kind and helpful. I enjoy the food, the entertainment and sitting outside when I can. The activities were good at times but there are less now that I can do due to my failing eyesight.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your wonderful feedback! It is such a privilege to have you as part of the Park House community, and good to know you have now been able to enjoy some of the activities again and not let failing eyesight prevent this. We look forward to enjoying more with you.
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Review from M F (Granddaughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather is being treated with the best care, patience and understanding. The staff have been lovely and supportive. The manager has been amazing. Grandad is getting excellent care. Very grateful to them all at such a difficult time. Thank you.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your kind feedback. We will make sure this is passed on to the team. We are so pleased you feel this way about the care for your grandad, as he is a valued part of our Park House community.
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Review from K O (Friend of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful, and will always do anything to make you smile. Since our friend has been at this care home, he has become extremely happy and is definitely a changed person. If I could, I would definitely live in a care home like this when I reach that age.
You could not ask
for better staff members.
Reply from Amanda Bensly, Regional Manager at Park HouseWhat beautiful feedback! Thank you so much. The team will be thrilled that you feel this way about your friend and also that Park House would be the place for you too, should you need this type of care.
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Review from K G (Friend of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to visit a BBQ, staff are very friendly, food and drink all excellent. Staff couldn't do enough for you. The resident we visited is very happy and changed for the better.
Reply from Amanda Bensly, Regional Manager at Park HouseWhat a wonderful day the summer BBQ was, and it was so good to see you all enjoying your time together! We will make sure this lovely feedback is passed along to the Park House teams.
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Review from D T (Wife of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in for respite for 2 weeks.
His experience was lovely.
He's not the most accommodating person but settled in after a few days.
He has a very good appetite and was given extra portions.
On the whole, I was satisfied with his care and aftercare as we are welcome to pop in any time for
a cuppa.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you for your kind feedback on the home and team. It was a pleasure to support you over these 2 weeks and it was great to see you at the summer party too. Please do pop by for a cuppa, as it would be lovely to see you both again.
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Review from Pauline O (Friend of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very happy place and it's nice to see him so happy. All the staff are making that happen for him.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you for your lovely feedback. The team are proud to be able to support your friend and all the people who are important to him too. We look forward to welcoming you soon.
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Review from Christine H (Friend of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend has been in the care home for just over a week now, he is happy and content and he wants to stay permanently. The staff are marvellous, always there when needed and nothing is too much trouble for them. I have on occasion been here at meal times and am impressed by the meals given to
patients. The whole home is spotlessly clean, it's such a welcoming care home, and this home is one amazing place.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you for your kind feedback. The team will be thrilled to hear this and are so pleased to have your friend and yourself join our Park House community.
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Review from S P (Daughter-in-law of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been to visit today and yesterday, I'm very impressed with the staff and the high standard of this care home. Well presented and very clean and tidy. Residents all seemed really happy and enjoying their lunch meals. My father-in-law was made to feel very welcome by all the staff even the chef
came to say hello. He had a jacket potato with cheese and beans. Both of our meals were to a very high standard. (My father-in-law has come in for a rest and hopefully staying).
Reply from Amanda Bensly, Regional Manager at Park HouseThank you for your beautiful feedback on your first visit. It really is very heartening to hear the team is making such a big difference, and it was great to meet you all today. We are looking forward to seeing you very soon.
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Review from R M (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the son of a resident at this exceptional care home, I am delighted to share my heartfelt appreciation for the outstanding care my dad receives here. From the very beginning (23/05), we have been impressed by the friendly and attentive staff, who go above and beyond to ensure that every need is met.
Nothing is ever too much trouble for them and their dedication is truly remarkable. The care home itself is immaculate, with a level of cleanliness that rivals any quality hotel. The atmosphere is warm and inviting, making it a place where residents can feel truly at home while enjoying the comforts and services of a top-quality establishment.
My dad's happiness and well-being have significantly improved since he moved here, and I couldn't be more grateful for the wonderful care and support he receives. This care home has far exceeded our expectations, and I highly recommend it to anyone looking for a place where their loved ones will be treated with the utmost care and respect.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your great feedback. The staff will be very pleased to hear their support and care have had such a positive impact. It has been an absolute pleasure to welcome and get to know your Dad along with you and all his friends, and we look forward to sharing lots of lovely times with you all in the future.
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Review from E B (Resident) assisted by family/friend published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and welcoming home. Regularly checked upon. Good food, clean and tidy. All needs are catered for.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your lovely feedback. We love having you as part of our Park House family. I have spoken with your keyworker and they have said they particularly enjoy being able to support you with trips to the local museums and afternoon teas with your daughter and we are looking forward to sharing more of these lovely moments with you.
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Review from J R (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy home with kind, caring staff who treat all the residents with respect and dignity, as if they were family members. Mum has called Park House her home for six years and is very happy and contented. She says 'tick excellent for every box'.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your beautiful feedback. It is a pleasure to have your mum here with us as part of the Park House family. We have so much fun together, particularly with the music, little visitors and crafting.
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Review from J S (Friend of Resident) assisted by family/friend published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good.
Kind helpful.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your kind feedback. We are pleased to be able to provide such valued support for your loved one here at Park House.
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Review from Paul F (Brother of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a temporary resident of Park House for the last three months. We have been impressed with the genuine kind and caring attitude of the staff and manager. The home is regularly visited by regional management of Black Swan, who appear to ensure high standards are maintained. The facilities
are modern yet homely, in a well-adapted historic building. Cleaning is good, with the home always looking clean and smelling fresh. Maintenance is to a high standard, with regular fire alarm and fire door safety testing. Water temperatures in the residents' rooms are also regularly checked, and resident's views are listened to regarding radiator temperature. As a visitor, I have always been warmly welcomed and treated well. I have often seen staff showing considerable kindness and care to other residents. My sister has found the food to be generally good quality, with breakfast and lunch particularly enjoyable.
Reply from Amanda Bensly, Regional Manager at Park HouseThank you so much for your fabulous feedback. The team will be overjoyed to hear they are making such a difference. It is a pleasure to support your sister here at Park House and support her in the way she chooses.
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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Park House is calculated as follows: ( (343 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 371 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 21 hours ago

Single En Suite

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Awards / Recognitions (12)

Meet the Team (1)

Maria

Maria Prodan

Job Title: Registered Manager

Maria is the dedicated manager at Park House

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