Park House

My dad's happiness and well-being have significantly improved since he moved here, and I couldn't be more grateful for the wonderful care and support he receives. This care home has far exceeded our expectations, and I highly recommend it to anyone looking for a place where their loved ones will be treated with the utmost care and respect.

Warm and welcoming home. Regularly checked upon. Good food, clean and tidy. All needs are catered for.

A very happy home with kind, caring staff who treat all the residents with respect and dignity, as if they were family members. Mum has called Park House her home for six years and is very happy and contented. She says 'tick excellent for every box'.

Kind helpful.

My sister has been a temporary resident of Park House for the last three months. We have been impressed with the genuine kind and caring attitude of the staff and manager. The home is regularly visited by regional management of Black Swan, who appear to ensure high standards are maintained. The facilities are modern yet homely, in a well-adapted historic building. Cleaning is good, with the home always looking clean and smelling fresh. Maintenance is to a high standard, with regular fire alarm and fire door safety testing. Water temperatures in the residents' rooms are also regularly checked, and resident's views are listened to regarding radiator temperature. As a visitor, I have always been warmly welcomed and treated well. I have often seen staff showing considerable kindness and care to other residents. My sister has found the food to be generally good quality, with breakfast and lunch particularly enjoyable.

Well treated by staff and carers. The food is very good and cooked very well. We do not want for anything. The room is kept very clean by cleaners. We are taken out to shops if needed. The staff work very well together.

This is a very good care home.

It has felt like a family. The manager and all the staff are very friendly.

I have always found all of the staff very friendly and welcoming to me when I visit my friend. I know she is very happy here and has wonderful care.

I have been really impressed with this care home since my dad moved here in May/June 2023 and the worry of Dad having to be moved from home has been alleviated so much! The staff are caring and attentive, the other residents are kind and engaging and the environment as a whole is welcoming and clean. For us as a family, the location of this care home is ideal as we can regularly visit Dad and take him for outings to places that he is familiar with. Moving Dad to a care home was a very difficult decision to come to but we know that he is cared for to the highest standard here and it is the next best thing to being in his own home with all his family around him. Thank you to all the staff that look after Dad and are so welcoming and patient with us when we visit. And also to all the caterers that produce a good variety of food to a high standard and to those involved in maintaining the home and providing the entertainment and activities that are invaluable for the residents.

A wonderful care home whose staff always look after Dad with immense care and he is always treated with respect and dignity. All of the staff are wonderful always friendly, happy to see you, helpful and always have time for you. The home is always very clean and very well kept and although Dad doesn't really eat much, the food always smells and looks delicious.

The manager runs Park House really well, but unfortunately when she’s away things don’t run very well at all. Things are said and done that wouldn’t have been if she was there.

My mother was in Park House for 4 years till she passed away, the care she received was fantastic through Covid and lockdowns the staff were brilliant. It was her home and we are so grateful for the care she was given in all that time. To the manager and all the staff, everyone played their part in making my mother's life the best they possibly could. It is, without doubt, one of the best homes I have seen. Once again thank you to every staff member who works there, we will never forget all of you. And to anyone thinking of housing their loved ones in Park House, I would definitely recommend this wonderful home. Thank you.

My dad has been a resident of Park House for 7 months now. He is very happy there now, although he took a while to settle in. The staff are all very kind and caring, although dad does have his favourites. His room is warm and comfortable and very spacious. The food is good, but there are certain things that he misses that my mum used to make.

Kind and caring staff, it has been difficult for everyone over the last 2 years but overall, life for the residents has carried on as normal. Now we are able to visit more often with fewer restrictions. Overall a good caring home.

Having never been through losing a loved family member, the Park House family guided us and supported us amazingly and we can't thank them enough.

Every day is very friendly and you feel that they care for their residents. Only downsides are the fairly regular price rises and parking.

I am very pleased with the way my Mum was welcomed into Park House and on the whole am very pleased with the way she is cared for. Sometimes it's the little things that bother me, e.g. someone else's clothing in my mum's room and being told not to ring her bell in the night quite so much. Unfortunately, my mum needs help during the night; she can't help it. But she is happy there.

Obviously, visits have been limited, I have been welcomed and treated with respect. The manager has always been helpful and has gone the extra mile to assist my friend (resident). He has nothing but praise for his total experience.

We have been pleased and impressed with the quality of care that my mother has received. The staff have always been very helpful.