The Beeches, Norwich, Norfolk
The Beeches, Norwich, Norfolk
The Beeches, Norwich, Norfolk

The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres.

A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.

Group: Black Swan International Ltd

Person in charge: Loreta Moss (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 42

Weekly Charges Guide: Personal Care Single £900 – £1100 , Personal Care Shared (per person) £600 – £700 (These prices are only a guideline, please contact The Beeches to find out the exact price for your requirements.) (These prices are only a guideline, please contact The Beeches to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Beeches: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 25 Oct 2017

Single en-suite wet room

Reviews

9.5 The Beeches has a Review Score of 9.5 (9.451)

The Review Score of 9.5 (maximum of 10) for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for The Beeches in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for The Beeches is calculated as follows: ( (98 Excellents x 5) + (60 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 166 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.909 Points relating to the number of positive Reviews for The Beeches is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.8 Target = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Beeches?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Beeches

  • Resident / Service User
    10
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1

Comfortable, safe, food quite OK.
Location in the countryside which I am used to.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care is good on the whole. Food could be better. Entertainment varies, some very good, others mediocre. Hairdressing service good.

How likely would you be to recommend The Beeches? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

I am very happy here with my friends. Staff are very good to us. Staff are very friendly and helpful. My room is very clean and tidy. The food is alright, would like different menu changes or special nights e.g. Fish and chips. Entertainment is brilliant. Love the singers and Power Hoop classes. Would like to go out in garden with assistance. Love having my hair done weekly.

How likely would you be to recommend The Beeches? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I am very happy with mum stay at The Beeches and with all the staff helping. This is the best care home around.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum is cared for very well, always clean, well fed. All staff seem to love her as she can be a nightmare and her face always lights up when one appears. Overall, we are very grateful to all of them and we feel very humble that we don't do it ourselves. We are always made very welcome by all when we visit.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I am very happy living at The Beeches. I have a beautiful room with lovely views. The staff are kind and always happy to help me. The staff are used to me and know how to help and when to help. I have everything I need here and my family who visit regularly are always made very welcome.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I made my own decision of coming to The Beeches as I was lonely and couldn't manage by myself and I'm sure I made the right choice as I am happy here with lots of nice company and know I will be looked after if the occasion arises.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Surroundings are pleasant, no odours, very clean. Staff are friendly and helpful. I don't think I could find a better care home for my wife.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Aunt and Uncle have received excellent care since they entered the home in July this year. All staff, without exception, have been so thoughtful, kind and professional. My uncle died on the 26th August. During the days up until his death, everyone was so kind and helpful to him, my Aunt and all relatives who were sitting with him. My aunt so appreciated that, during the afternoon of the 26th, all staff who were leaving for the weekend came into to talk to and comfort her.

It is not an easy job and I must state that at no time have I ever seen any member of staff treating a resident with anything but patience, care and a touch of humour.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

It's a lovely place to live, lots going on each day and I feel safe here. Food is good and all the staff are brilliant.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Really happy here. I have a lovely room and my cat has been made to feel welcome too! The food is good and the daily activities are also great. Lovely garden, we even have resident chickens that we named and feed daily. Lovely!

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy at The Beeches. Everyone is very caring and the care is excellent.

How likely would you be to recommend The Beeches? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brilliant, lovely food, lovely staff and environment. Home from home.

How likely would you be to recommend The Beeches? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good, happy.

How likely would you be to recommend The Beeches? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

August 2017

Outstanding CQC rating

Recipient: The Beeches

Date: Monday 21 Aug 2017

more details

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Beeches