Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH
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9.6 50 Reviews
  • Thomas Tawell House, Norwich
Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.

Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.

Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms. There is a dining room, adapted bathrooms and communal living rooms, including the newly redecorated Mitre Room; throughout the home there’s specialist flooring and colourways to assist residents with sight impairments to move around the home independently.

Sweet smelling plants and flowers have been planted in the private garden to create a sensory experience.

There is an array of stimulating and engaging group and one-to-one activities available for residents to enjoy – based on their preferences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200

Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.

These prices are only a guideline, please contact Thomas Tawell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ellie Johnston (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Thomas Tawell House Reviews (50)

Total of 50, showing 1-20
9.6

Thomas Tawell House has a Review Score of 9.6 (9.648) out of 10, based on 21 reviews in the last 2 years. Over all time Thomas Tawell House has 50 reviews.

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Review from Janet M (Friend of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend the carers at Thomas Tawell House enough. They are wonderful looking after my friend as she can be very difficult at times. They have so much patience and I can't thank them enough.

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Review from Elizabeth S (Friend of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very nice, kind, good and friendly. They are helpful, greet you with a smile.

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Review from J H (Friend of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful easter celebrations!
Staff were so welcoming.
Easter egg hunt, bingo + entertainment were great fun.
Food and drink plentiful

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

We're delighted you enjoyed the Easter celebrations - and the welcome provided by our staff.

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Review from Tina T (Daughter of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Thomas Tawell is the best care home in Norwich I have been in a few while choosing for Mum and visiting in-law's and I think Thomas Tawell is the best.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for these very kind words about Thomas Tawell House - we're very flattered with your comments.

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Review from Pat D (Sister of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another lovely BBQ event in the garden at Thomas Tawell House. Great event as usual and lots of hard work put into by the team of caring helpers. Not forgetting the amazing manager, who is in my opinion is the best manager ever that we have had in the 18 years I have been visiting my brother. This is
a very welcoming home and a very place to be. Our brother loves it he's been here since 2008 and is very happy.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

We're so pleased with your incredible comments about the care team at TTH and in particular your compliments towards our Manager.

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Review from Jason L (Son-in-law of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my visits to the home I have always found the staff friendly and caring and the home clean and tidy.
The team make it a friendly environment and I often find activities or entertainment underway.
Well done to you all.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for your positive comments about the environment, care and support at Thomas Tawell House.

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Review from Susan L (Daughter of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always at TTH, any event is so well organised and fun for all. A great home for residents.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for your lovely comments about Thomas Tawell House - we're so pleased you enjoyed the event!

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Review from Amy L (Granddaughter of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

* Staff are always friendly and welcoming.
* Rooms are stylish and kept clean.
* We rave the themed days - Easter, Christmas and Mother's Day - food is always so good and up to a high standard.
* Staff cannot do enough for you as family of the residents.
* Staff have great relationships with residents.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you so much for these amazing comments about Thomas Tawell House - we're so pleased you're happy with the home.

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Review from Sarah C (Daughter of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care my mum is receiving. The staff are always very friendly and helpful.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for your kind comments about the care your mum is receiving at TTH.

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Review from Tony A (Husband of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Thomas Tawell House since November 2023. Having visited her almost every day, I can state that she has benefited from a very high standard of care. It is a great comfort to me as her next-of-kin to know she is in the best possible place - a kind of home from home.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for your kind words about the care your wife is receiving at TTH.

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Review from Michele E (Sister of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable day for the Easter Fair. So much time, love and effort goes into everything they do to entertain the residents. Lovely place to live, with staff who genuinely care.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thanks for your lovely comments and we're glad you had a good time at the Easter Fair!

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Review from Paul C (Mother-in-law of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been in TTH for approximately 6 weeks. She seems to have settled in really quickly. The staff all seem very nice, kind, friendly and supportive of each other, which is great to see. The activities available to residents seem exceptional, the staff work, very hard. All in all
my mother-in-law seems really happy, which is good. A big thank you to all the staff.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for your comments about TTH and how well your mother in law has settled. We're happy that you're happy, and most importantly, so is she!

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Review from Kelly L (Granddaughter of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing residential home, all staff friendly and can't do enough for you. Rooms are modern and clean, food is always of good quality. Events are outstanding! So much effort is put in. Every event we have attended is always packed full of activities, singers and entertainers. Highly recommend TTH!

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for your wonderful comments and praise for the team at TTH - and thanks for the comments about the events, we do know how to have a good time at the home!

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Review from R S (Sister-in-law of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff do not inform relatives of any medical issues or hospital appointments.
Staff take residents out into the community in their wheelchair without thought for their health and safety as do not use lap belt to stop them falling out.
Also, residents know staff's personal business.

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Review from M P (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main concerns are not being washed properly and feet not being washed regularly. A particular hot milky drink is not always given at night. Waiting too long for carers to answer the call bell. Some staff are not always aware Mum is not able to see and do things herself. Being told at night to wait
for a toilet visit as they are busy. Overall my sister and I are happy with Mu's care. Thank you.

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Review from Richard H (Friend of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the care home, always feel really welcome. A lovely manager who's always friendly and welcoming. All staff are professional, helpful and polite. A great care home. Always feel welcome.

Reply from Amanda Bensly, Regional Manager at Thomas Tawell House

We are so pleased you get that warm and professional Thomas Tawell House welcome each time you visit. Those who are important to our residents are also very important to us, and we are pleased you feel this with each visit.

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Review from Jennifer B (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care given to my mother and have no complaints. The staff are the best.

Reply from Amanda Bensly, Regional Manager at Thomas Tawell House

Thank you for your great feedback. The staff will be overwhelmed to hear about the impact of their care and support.

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Review from J S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Thomas Tawell House. My mum has settled and made lovely friends. The staff are very caring, and helpful and treat all residents with respect also making us a family very welcome.

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Review from Suzi B (Niece of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good family day for everyone. The staff worked very hard to make it an enjoyable day for everyone. It was much appreciated. Thank you.

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Review from F S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the experience of the home and the staff make it a fantastic and memorable place for Mum to live.

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Thomas Tawell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Thomas Tawell House is calculated as follows: ( (179 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 244 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thomas Tawell House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 11 Aug 2025

We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.

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Awards / Recognitions (10)

Meet the Team (1)

Ellie

Ellie Johnston

Job Title: Registered Home Manager

Joined: 2023

Ellie is the new registered manager at Thomas Tawell House.

Frequently Asked Questions about Thomas Tawell House

What types of Care is Thomas Tawell House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thomas Tawell House have?

There are 37 Single Rooms.

What are the Facilities & Services at Thomas Tawell House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thomas Tawell House to the centre of Norwich?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thomas Tawell House to verify any information. View our terms and conditions. Thomas Tawell House has an Enhanced Service - more info.