Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH
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9.6 50 Reviews
  • Thomas Tawell House, Norwich
Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.

Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.

Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms. There is a dining room, adapted bathrooms and communal living rooms, including the newly redecorated Mitre Room; throughout the home there’s specialist flooring and colourways to assist residents with sight impairments to move around the home independently.

Sweet smelling plants and flowers have been planted in the private garden to create a sensory experience.

There is an array of stimulating and engaging group and one-to-one activities available for residents to enjoy – based on their preferences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200

Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.

These prices are only a guideline, please contact Thomas Tawell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ellie Johnston (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to an assessment by the home's management team
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Thomas Tawell House Reviews (50)

Total of 50, showing 41-50
9.6

Thomas Tawell House has a Review Score of 9.6 (9.648) out of 10, based on 21 reviews in the last 2 years. Over all time Thomas Tawell House has 50 reviews.

Overall Experience

  • 38
  • 10
  • 1
  • 1
  • 0

Date Published

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Review from Paul L (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with the utmost respect by a diligent and caring, praiseworthy staff. The rooms are more than adequate - clean and well-appointed. The meals are well prepared, nicely presented and the portions well suited to my mother. Staff are readily helpful and show concern whenever I have
a query or need. Nothing appears too small to be attended to. I cannot praise the whole facility enough.

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Review from Janet B (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive staff. Always friendly and nothing seems too much trouble.

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Review from Helen B (Granddaughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in your care home for a few months and the care she has received has been so amazing. You support her physically, mentally and emotionally to a very high standard with dignity. You cater for her blindness excellently, and I see this with all your other residents. If she is ill you
get the doctor straight away. I can always leave my gran in very capable hands which is such a Godsend.

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Review from Thomas M (Brother of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my weekly visits, I have found the staff helpful, friendly and cheerful.

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Review from M B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a relatively new resident and has settled in so well, we are delighted.
The staff are caring and pleasant to residents and visitors alike.
Mum cannot speak highly enough of the food which she really enjoys. One of the trustees visited mum just after a couple of days. I was impressed
that mum had a bag of presents from the staff on Christmas morning.

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Review from Karen H (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been with Thomas Tawell House approximately 18 months and over this period, I cannot fault the love, care and support given to her and me. I feel she is well looked after and given individual care as needed. Any issues with health have been dealt with efficiently.


The home is always clean,

welcoming and has a lovely atmosphere. Staff are amazing.

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Review from Patricia D (Niece of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt has now been at Thomas Tawell House for 5 years. She is 101 years old and I consider she is being very well cared for. She is fortunate in as much that she is still able to get herself up and put herself to bed. Help is always available if she needs it or agrees to ask for it. As her next of
kin and have P.O.A. I feel able to speak with staff/Manager if I have any concerns.

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Review from Barry H (Son of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Thomas Tawell House is a home specialising for people who are visually impaired, I find the staff and management there extremely kind and caring. I feel at ease knowing that my mother is in a safe environment and being cared for.

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Review from M G S (Daughter-in-law of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am the daughter-in-law and this is my opinion and as a retired employee of CQC, I do have a personal view about the lack of dignity for my mother-in-law.


Her clothing and presentation could be given a bit more thought.
I really think it lacks dignity for her.


My sister-in-law cleans the

room periodically as its often dusty.
My husband is never contacted, despite he's N.O.K.

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Review from Jon L (Son of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In February 2018 the time came for my 92-year-old mother to move into Thomas Tawell House as because of health and care needs she could no longer live alone.
At a time when she needed support and understanding the staff could not have been any better from the chief executive down to the support staff.
The home she now has, it is giving her a new social life and a reason to want to get up in the mornings. Mum is happy. Thomas Tawell House her family thank you.

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Thomas Tawell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Thomas Tawell House is calculated as follows: ( (179 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 244 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thomas Tawell House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 11 Aug 2025

We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.

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Awards / Recognitions (10)

Meet the Team (1)

Ellie

Ellie Johnston

Job Title: Registered Home Manager

Joined: 2023

Ellie is the new registered manager at Thomas Tawell House.

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