
As soon as Mum arrived, she immediately felt relaxed and happyS M(Daughter of Resident/Service User)



As soon as Mum arrived, she immediately felt relaxed and happyS M(Daughter of Resident/Service User)



Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.
Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.
Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms....
Care Provided by Thomas Tawell House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.
Contact Thomas Tawell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Ellie Johnston (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (36)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Thomas Tawell House Reviews (58)
Thomas Tawell House has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years.
Over all time Thomas Tawell House has 58 reviews.
Staff are very helpful with good management.
Looks after Mum with care.
No issues, although I have no experience of other establishments or at times when there has not been Covid.
Premises are always clean and tidy and smell fresh. Staff are friendly, helpful and will always happily find the relevant person for you to get answers to your questions.
Despite Sad only being here temporarily, the management and staff are very friendly, approachable and professional in their job roles. They cover everyone's needs and maintain very high standards of care.
Great staff and management. Great home for my mother, friendly and caring. Great food and drinks are available from what I see for a short period before lockdown. The room was very clean and tidy but basic a very small critique as every aspect is great. Thanks!
The management and staff are amazing and genuinely care for the residents of the home. My brother is currently in their care and he is so much happier and content compared to the hospital and another rehab centre that he was sent to. I am concerned that he may be move due to funding which would be disastrous for both his emotional and physical wellbeing, especially as he has learning disabilities.
Everything was in perfect order. Staff were kind and helpful. Food was good.
My mother is treated with the utmost respect by a diligent and caring, praiseworthy staff. The rooms are more than adequate - clean and well-appointed. The meals are well prepared, nicely presented and the portions well suited to my mother. Staff are readily helpful and show concern whenever I have a query or need. Nothing appears too small to be attended to. I cannot praise the whole facility enough.
Very caring and supportive staff. Always friendly and nothing seems too much trouble.
My grandma has been in your care home for a few months and the care she has received has been so amazing. You support her physically, mentally and emotionally to a very high standard with dignity. You cater for her blindness excellently, and I see this with all your other residents. If she is ill you get the doctor straight away. I can always leave my gran in very capable hands which is such a Godsend.
On my weekly visits, I have found the staff helpful, friendly and cheerful.
The staff are caring and pleasant to residents and visitors alike.
Mum cannot speak highly enough of the food which she really enjoys. One of the trustees visited mum just after a couple of days. I was impressed that mum had a bag of presents from the staff on Christmas morning.
My mum has been with Thomas Tawell House approximately 18 months and over this period, I cannot fault the love, care and support given to her and me. I feel she is well looked after and given individual care as needed. Any issues with health have been dealt with efficiently.
The home is always clean, welcoming and has a lovely atmosphere. Staff are amazing.
My Aunt has now been at Thomas Tawell House for 5 years. She is 101 years old and I consider she is being very well cared for. She is fortunate in as much that she is still able to get herself up and put herself to bed. Help is always available if she needs it or agrees to ask for it. As her next of kin and have P.O.A. I feel able to speak with staff/Manager if I have any concerns.
As Thomas Tawell House is a home specialising for people who are visually impaired, I find the staff and management there extremely kind and caring. I feel at ease knowing that my mother is in a safe environment and being cared for.
I am the daughter-in-law and this is my opinion and as a retired employee of CQC, I do have a personal view about the lack of dignity for my mother-in-law.
Her clothing and presentation could be given a bit more thought.I really think it lacks dignity for her.
My sister-in-law cleans the room periodically as its often dusty.My husband is never contacted, despite he's N.O.K.
At a time when she needed support and understanding the staff could not have been any better from the chief executive down to the support staff. The home she now has, it is giving her a new social life and a reason to want to get up in the mornings. Mum is happy. Thomas Tawell House her family thank you.
Bed Vacancies
3 Bed Vacancies
Posted: 10 August 2026We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Thomas Tawell House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Thomas Tawell House.
Meet the Team (1)

Ellie is the new registered manager at Thomas Tawell House.
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