Thomas Tawell House

106 Magpie Road, Norwich NR3 1JH
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9.7 57 Reviews
  • Thomas Tawell House, Norwich
Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.

Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.

Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms. There is a dining room, adapted bathrooms and communal living rooms, including the newly redecorated Mitre Room; throughout the home there’s specialist flooring and colourways to assist residents with sight impairments to move around the home independently.

Sweet smelling plants and flowers have been planted in the private garden to create a sensory experience.

There is an array of stimulating and engaging group and one-to-one activities available for residents to enjoy – based on their preferences.
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Care Provided by Thomas Tawell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200

Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.

These prices are only a guideline, please contact Thomas Tawell House to find out the exact price for your requirements.

Contact Thomas Tawell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thomas Tawell House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ellie Johnston (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Thomas Tawell House Reviews (57)

9.7

Thomas Tawell House has a Review Score of 9.7 (9.692) out of 10, based on 24 reviews in the last 2 years.
Over all time Thomas Tawell House has 57 reviews.

Overall Experience
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Reviewer Connection to Thomas Tawell House
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Total of 57, showing 21-40
Review from R S (Sister-in-law of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Staff do not inform relatives of any medical issues or hospital appointments.
Staff take residents out into the community in their wheelchair without thought for their health and safety as do not use lap belt to stop them falling out.
Also, residents know staff's personal business.
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Review from M P (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The main concerns are not being washed properly and feet not being washed regularly. A particular hot milky drink is not always given at night. Waiting too long for carers to answer the call bell. Some staff are not always aware Mum is not able to see and do things herself. Being told at night to wait
for a toilet visit as they are busy. Overall my sister and I are happy with Mu's care. Thank you.
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Review from Richard H (Friend of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting the care home, always feel really welcome. A lovely manager who's always friendly and welcoming. All staff are professional, helpful and polite. A great care home. Always feel welcome.
Reply from Amanda Bensly, Regional Manager at Thomas Tawell HouseWe are so pleased you get that warm and professional Thomas Tawell House welcome each time you visit. Those who are important to our residents are also very important to us, and we are pleased you feel this with each visit.
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Review from Jennifer B (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care given to my mother and have no complaints. The staff are the best.
Reply from Amanda Bensly, Regional Manager at Thomas Tawell HouseThank you for your great feedback. The staff will be overwhelmed to hear about the impact of their care and support.
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Review from J S (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with Thomas Tawell House. My mum has settled and made lovely friends. The staff are very caring, and helpful and treat all residents with respect also making us a family very welcome.
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Review from Suzi B (Niece of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good family day for everyone. The staff worked very hard to make it an enjoyable day for everyone. It was much appreciated. Thank you.
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Review from F S (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the experience of the home and the staff make it a fantastic and memorable place for Mum to live.
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Review from Marion B (Niece of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful day, (family day), good music, great food and atmosphere. Staff worked hard to make the day memorable.
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Review from J L (Resident) assisted by family/friend published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with all the staff. All the meals I have had are alright, visitors can come at any time. The home is very clean, my room is quite spacious. Since arriving, all the staff have helped me settle in but there are odd times to be collected with a wheelchair to have my breakfast or lunch and tea
times.
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Review from D L (Resident) assisted by family/friend published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with all care given, staff are all friendly and lovely. I am very happy at Thomas Tawell House Care Home and there are always plenty of activities.
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Review from David H (Friend of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have regularly visited my friend, who is a resident at your care home, and my experience when visiting has always been good. There was a period when we did not visit but have now resumed visiting and it is still a good experience. Thank you for looking after my friend.
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Review from J L (Daughter-in-law of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and welcoming and the staff are friendly and helpful. They have good quality meals and entertainment is quite frequent. A pleasant home where care is the top priority.
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Review from P R (Son of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a lovely atmosphere, the staff are very welcoming and the management team is very competent.
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Review from Katrina L (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thomas Tawell House is a lovely place with a great atmosphere and excellent service. The staff are very friendly.
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Review from S M (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as Mum arrived, she immediately felt relaxed and happy after being so anxious in a home she could no longer manage and living on her own. Thomas Tawell House is like one big family. The nurses and carers genuinely love the residents. It has a really warm atmosphere and they regularly have days
out. They have activities and entertainment at the home and for us, it is a real pleasure to visit Mum because she is so happy.
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Review from S F (Daughter of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for Mum is excellent. The change in her wellbeing has been excellent. She is clean, tidy and eats and drinks well. Something she wasn't doing in her own place.
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Review from A B (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and staff are all very caring, including the receptionist, carers and laundry staff. When Mum had a problem with her room, they were very quick to respond and move her to a different room, with quieter residents nearby.
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Review from J W (Daughter-in-law of Resident) published on 10 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is treated with love and dignity. The home is clean and welcoming. We are glad she is there and loved so well.
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Review from Kevin M (Son of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this home enough, what they have done for my mother has been outstanding. Treated her with dignity and respect, at all time. The staff are friendly and professional in everything they do. A great place all round (well done).
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Review from A R (Son of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No issues, although I have no experience of other establishments or at times when there has not been Covid.
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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Thomas Tawell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.692 for Thomas Tawell House is calculated as follows: ( (214 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 279 Ratings = 4.692
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thomas Tawell House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 09 Feb 2026

We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.

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Awards / Recognitions (10)

Meet the Team (1)

Ellie

Ellie Johnston

Job Title: Registered Home Manager Joined: 2023

Ellie is the new registered manager at Thomas Tawell House.

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