Search...

Thomas Tawell House

106 Magpie Road, Norwich, Norfolk NR3 1JH
Thomas Tawell House Logo
Jobs
Thomas Tawell House logo
As soon as Mum arrived, she immediately felt relaxed and happyS M(Daughter of Resident/Service User)
Thomas Tawell House, Norwich
Thomas Tawell House, Norwich
Thomas Tawell House, Norwich

Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.

Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.

Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms....  

Care Provided by Thomas Tawell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.

Contact Thomas Tawell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ellie Johnston (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • 24 hour visiting welcomed

Parking

  • Parking available outside home

Thomas Tawell House Reviews (58)

Submit a Review
9.8

Thomas Tawell House has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years. Over all time Thomas Tawell House has 58 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Thomas Tawell House
Loading...
Showing 58 reviews matching selected criteria
Review from Kelly L (Granddaughter of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

Amazing residential home, all staff friendly and can't do enough for you. Rooms are modern and clean, food is always of good quality. Events are outstanding! So much effort is put in. Every event we have attended is always packed full of activities, singers and entertainers. Highly recommend TTH!

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Thomas Tawell House

Thank you for your wonderful comments and praise for the team at TTH - and thanks for the comments about the events, we do know how to have a good time at the home!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Sister-in-law of Resident) published on 22 July 2024 Submitted via Website
Overall Experience
Staff do not inform relatives of any medical issues or hospital appointments.
Staff take residents out into the community in their wheelchair without thought for their health and safety as do not use lap belt to stop them falling out.

Also, residents know staff's personal business.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from M P (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card
Overall Experience

The main concerns are not being washed properly and feet not being washed regularly. A particular hot milky drink is not always given at night. Waiting too long for carers to answer the call bell. Some staff are not always aware Mum is not able to see and do things herself. Being told at night to wait for a toilet visit as they are busy. Overall my sister and I are happy with Mu's care. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard H (Friend of Resident) published on 4 July 2024 Submitted via Postal Card
Overall Experience

When visiting the care home, always feel really welcome. A lovely manager who's always friendly and welcoming. All staff are professional, helpful and polite. A great care home. Always feel welcome.

Reply from Amanda Bensly, Regional Manager at Thomas Tawell House

We are so pleased you get that warm and professional Thomas Tawell House welcome each time you visit. Those who are important to our residents are also very important to us, and we are pleased you feel this with each visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer B (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card
Overall Experience

I am very impressed with the care given to my mother and have no complaints. The staff are the best.

Reply from Amanda Bensly, Regional Manager at Thomas Tawell House

Thank you for your great feedback. The staff will be overwhelmed to hear about the impact of their care and support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

We have been very happy with Thomas Tawell House. My mum has settled and made lovely friends. The staff are very caring, and helpful and treat all residents with respect also making us a family very welcome.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzi B (Niece of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

A good family day for everyone. The staff worked very hard to make it an enjoyable day for everyone. It was much appreciated. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F S (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

I love the experience of the home and the staff make it a fantastic and memorable place for Mum to live.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marion B (Niece of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

Wonderful day, (family day), good music, great food and atmosphere. Staff worked hard to make the day memorable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Resident / Service User) published on 21 July 2023 Submitted via Postal Card
Overall Experience

I am happy with all the staff. All the meals I have had are alright, visitors can come at any time. The home is very clean, my room is quite spacious. Since arriving, all the staff have helped me settle in but there are odd times to be collected with a wheelchair to have my breakfast or lunch and tea times.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D L (Resident / Service User) published on 10 July 2023 Submitted via Postal Card
Overall Experience

Pleased with all care given, staff are all friendly and lovely. I am very happy at Thomas Tawell House Care Home and there are always plenty of activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David H (Friend of Resident) published on 18 May 2023 Submitted via Postal Card
Overall Experience

I have regularly visited my friend, who is a resident at your care home, and my experience when visiting has always been good. There was a period when we did not visit but have now resumed visiting and it is still a good experience. Thank you for looking after my friend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J L (Daughter-in-law of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

The home is clean and welcoming and the staff are friendly and helpful. They have good quality meals and entertainment is quite frequent. A pleasant home where care is the top priority.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P R (Son of Resident) published on 9 May 2023 Submitted via Postal Card
Overall Experience

The home has a lovely atmosphere, the staff are very welcoming and the management team is very competent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katrina L (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card
Overall Experience

Thomas Tawell House is a lovely place with a great atmosphere and excellent service. The staff are very friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card
Overall Experience

As soon as Mum arrived, she immediately felt relaxed and happy after being so anxious in a home she could no longer manage and living on her own. Thomas Tawell House is like one big family. The nurses and carers genuinely love the residents. It has a really warm atmosphere and they regularly have days out. They have activities and entertainment at the home and for us, it is a real pleasure to visit Mum because she is so happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S F (Daughter of Resident) published on 9 November 2021 Submitted via Postal Card
Overall Experience

Care for Mum is excellent. The change in her wellbeing has been excellent. She is clean, tidy and eats and drinks well. Something she wasn't doing in her own place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card
Overall Experience

The manager and staff are all very caring, including the receptionist, carers and laundry staff. When Mum had a problem with her room, they were very quick to respond and move her to a different room, with quieter residents nearby.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Daughter-in-law of Resident) published on 10 July 2021 Submitted via Postal Card
Overall Experience

Mum is treated with love and dignity. The home is clean and welcoming. We are glad she is there and loved so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin M (Son of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

I cannot recommend this home enough, what they have done for my mother has been outstanding. Treated her with dignity and respect, at all time. The staff are friendly and professional in everything they do. A great place all round (well done).

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 August 2026

We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.

News (1) & Events (0)

News
  • 22 Oct 2025

    The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...

Upcoming Events

There are no upcoming events for Thomas Tawell House.

Awards / Recognitions (11)

Accreditations

There are no accreditations posted yet for Thomas Tawell House.

Meet the Team (1)

Ellie Johnston
Ellie JohnstonJob Title:Registered Home ManagerJoined: 2023

Ellie is the new registered manager at Thomas Tawell House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thomas Tawell House to verify any information. View our terms and conditions. Thomas Tawell House has an Enhanced Service -more info.