
As soon as Mum arrived, she immediately felt relaxed and happyS M(Daughter of Resident/Service User)



As soon as Mum arrived, she immediately felt relaxed and happyS M(Daughter of Resident/Service User)



Thomas Tawell House on the North side of Norwich city centre, provides dedicate care and support to older people, specialising in support for people with a visual impairment or sight loss.
Recently purchased by Black Swan care group, the home is being extensively refurbished to create a bright and comfortable environment for the residents.
Most of the 37 bedrooms have en-suite facilities and residents are welcome to decorate and personalise their rooms....
Care Provided by Thomas Tawell House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly fees include personal care, all food and drinks, activities and entertainment. Please contact us to discuss your personal requirements and funding of your home at Thomas Tawell House.
Contact Thomas Tawell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Black Swan Care Group
- Private Owned
Person in charge
- Ellie Johnston (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (36)
Visiting
- 24 hour visiting welcomed
Parking
- Parking available outside home
Thomas Tawell House Reviews (58)
Thomas Tawell House has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years.
Over all time Thomas Tawell House has 58 reviews.
Amazing residential home, all staff friendly and can't do enough for you. Rooms are modern and clean, food is always of good quality. Events are outstanding! So much effort is put in. Every event we have attended is always packed full of activities, singers and entertainers. Highly recommend TTH!
Thank you for your wonderful comments and praise for the team at TTH - and thanks for the comments about the events, we do know how to have a good time at the home!
Staff take residents out into the community in their wheelchair without thought for their health and safety as do not use lap belt to stop them falling out.
Also, residents know staff's personal business.
The main concerns are not being washed properly and feet not being washed regularly. A particular hot milky drink is not always given at night. Waiting too long for carers to answer the call bell. Some staff are not always aware Mum is not able to see and do things herself. Being told at night to wait for a toilet visit as they are busy. Overall my sister and I are happy with Mu's care. Thank you.
When visiting the care home, always feel really welcome. A lovely manager who's always friendly and welcoming. All staff are professional, helpful and polite. A great care home. Always feel welcome.
We are so pleased you get that warm and professional Thomas Tawell House welcome each time you visit. Those who are important to our residents are also very important to us, and we are pleased you feel this with each visit.
I am very impressed with the care given to my mother and have no complaints. The staff are the best.
Thank you for your great feedback. The staff will be overwhelmed to hear about the impact of their care and support.
We have been very happy with Thomas Tawell House. My mum has settled and made lovely friends. The staff are very caring, and helpful and treat all residents with respect also making us a family very welcome.
A good family day for everyone. The staff worked very hard to make it an enjoyable day for everyone. It was much appreciated. Thank you.
I love the experience of the home and the staff make it a fantastic and memorable place for Mum to live.
Wonderful day, (family day), good music, great food and atmosphere. Staff worked hard to make the day memorable.
I am happy with all the staff. All the meals I have had are alright, visitors can come at any time. The home is very clean, my room is quite spacious. Since arriving, all the staff have helped me settle in but there are odd times to be collected with a wheelchair to have my breakfast or lunch and tea times.
Pleased with all care given, staff are all friendly and lovely. I am very happy at Thomas Tawell House Care Home and there are always plenty of activities.
I have regularly visited my friend, who is a resident at your care home, and my experience when visiting has always been good. There was a period when we did not visit but have now resumed visiting and it is still a good experience. Thank you for looking after my friend.
The home is clean and welcoming and the staff are friendly and helpful. They have good quality meals and entertainment is quite frequent. A pleasant home where care is the top priority.
The home has a lovely atmosphere, the staff are very welcoming and the management team is very competent.
Thomas Tawell House is a lovely place with a great atmosphere and excellent service. The staff are very friendly.
As soon as Mum arrived, she immediately felt relaxed and happy after being so anxious in a home she could no longer manage and living on her own. Thomas Tawell House is like one big family. The nurses and carers genuinely love the residents. It has a really warm atmosphere and they regularly have days out. They have activities and entertainment at the home and for us, it is a real pleasure to visit Mum because she is so happy.
Care for Mum is excellent. The change in her wellbeing has been excellent. She is clean, tidy and eats and drinks well. Something she wasn't doing in her own place.
The manager and staff are all very caring, including the receptionist, carers and laundry staff. When Mum had a problem with her room, they were very quick to respond and move her to a different room, with quieter residents nearby.
Mum is treated with love and dignity. The home is clean and welcoming. We are glad she is there and loved so well.
I cannot recommend this home enough, what they have done for my mother has been outstanding. Treated her with dignity and respect, at all time. The staff are friendly and professional in everything they do. A great place all round (well done).
Bed Vacancies
3 Bed Vacancies
Posted: 10 August 2026We support, but are not limited to, people with sight impairment or loss. We accept both private and local authority funding. All our bedrooms are en-suite.
News (1) & Events (0)
- 22 Oct 2025
The multi-award winning Black Swan Care Group is pleased to announce that it has acquired All Hallows Care Home, in Bungay, Suffolk marking a major strategic investment in local care...
There are no upcoming events for Thomas Tawell House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Black Swan Care Group
- 31 Jan 2025Recipient: Black Swan Care Group
- 31 Jan 2024Recipient: Black Swan Care Group
Accreditations
There are no accreditations posted yet for Thomas Tawell House.
Meet the Team (1)

Ellie is the new registered manager at Thomas Tawell House.
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