The Gables is situated in the market town of Chatteris, 24 miles from Cambridge, 20 miles from Peterborough and 12 miles from Huntingdon.
Chatteris boasts a library and local history museum, as well as a weekly market. Chatteris has all the facilities of a large town including Doctors surgery, post offices, supermarkets, newsagents, public houses, bakeries and number of general stores, churches, public library, local parks, etc.
Group: Black Swan International Ltd
Person in charge: Julie Tyler (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 41
Shared Rooms: 4
Rooms with ensuite WC: 29
Weekly Charges Guide: Personal Care Single £650 – £950 (These prices are only a guideline, please contact The Gables to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Gables: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for The Gables is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for The Gables in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.888 for The Gables is calculated as follows: ( (344 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 383 Ratings = 4.888
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Gables is based on 17 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 17 Reviews ÷ 9.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Gables has a Review Score of 9.9 (9.888) from 32 Reviews
Review submitted from a Website Submission by Michael R (Son of Resident) on Thursday 29 March 2018. Relates to March 2018.
A very warm light and airy care home the manager and staff are extremely friendly and helpful and treat the residents with dignity and respect and when they talk to them it is as an equal and not as if they were talking to a child which I have witnessed in other institutions. The food is also of a high standard.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Andy Twite, Regional Manager at The Gables responded to this review on 31 Mar 2018:
Thank you so much for your kind words. We aim for residents at The Gables to have a warm, friendly and inviting home to live in.
Review submitted from a Postal Card by Margaret H (Daughter of Resident) on Thursday 8 March 2018. Relates to February 2018.
I hope the manager and her dedicated staff (angels in disguise) of The Gables get the recognition and praise they deserve. My father spent the final months of his life in the care of The Gables and I do not know how to praise or thank them enough for the love and care he received. He loved his carers as they were so kind and helpful to him. He enjoyed the many activities they arranged for the residents. He even had a lovely day at Springfields in Spalding. Most of all he enjoyed the delicious food cooked by the staff and fish and chip Friday. They all had time for him which we and he appreciated very much.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jackie M (Friend of Resident) on Wednesday 7 March 2018. Relates to January 2018.
On all of my visits over the past 2 years, I always found the staff and manager to be very helpful, kind and welcoming. The home in every respect was always very clean, tidy and warm. My friend was very happy at The Gables and the staff made it feel like home.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rebecca H (Great-granddaughter of Resident) on Wednesday 7 March 2018. Relates to February 2018.
What a warm wonderful place. The staff were so lovely, warm and caring with my Grandad and his family. He was treated with respect and dignity. I would highly recommend this care home to others. My Grandad was looked after so well and he loved the staff. There were so many activities, everywhere was clean and it really was like being at home for him, what really made it here were the kind and caring staff.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Ann C (Niece of Resident) on Sunday 25 February 2018. Relates to January 2018.
After illness and a series of falls, which left her isolated and unable to care for herself, my Aunt became a resident of the Gables. She improved significantly in a very short time due to the wonderful care and support given to her by the Manager and staff.
The entertainment programme and the trips out helped her to integrate with the other residents and make new friends. She gained weight from all the tasty home-cooked
meals and became a new person. She also loved to sit outside in the beautiful garden in the summer months and along with ice creams and treats it became a real home from home for her.
We were always made very welcome and encouraged to visit as often as we liked.
The communication between the staff and ourselves on any issue was excellent and we were always kept up to date.
I cannot praise the Gables highly enough.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by V G (Goddaughter of Resident) on Tuesday 30 January 2018. Relates to January 2018.
I have been impressed by the care and kindness shown to a family friend during her time at The Gables. The home is well decorated, maintained, warm and comfortable. The kindness and care shown to the residents by the Manager and staff are exceptional and visitors are made to feel very welcome. The residents are taken on outings and have regular entertainment at the home which contributes greatly to their wellbeing.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J L (Relative of Resident) on Monday 29 January 2018. Relates to January 2018.
My ex-mother in law came to The Gables from another home and the difference with everything in The Gables is fantastic. She was so happy after just one day, it was a joy to see.
Staff, care, cleanliness, all just great. And the best thing of all to me is that she is treated with such love and feeling.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Linda M (Niece of Resident) on Wednesday 10 January 2018. Relates to December 2017.
My aunt went from hospital into The Gables with very poor mobility - care has been outstanding.
Staff are friendly and loving.
Food is very good.
Hygiene excellent.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by C T (Daughter of Resident) on Wednesday 10 January 2018. Relates to November 2017.
Mum went into The Gables in Chatteris for a trial four weeks as she felt she wasn't looking after herself properly at home. Her eyesight is failing and she was lonely.
She is like a different person since living here, her old happy, bubbly self. This I believe is down to the excellent care and attention, all the fabulous activities, food and outings and fantastic staff here.
I really cannot fault the home anywhere and would highly recommend it.
Mum has decided to stay here permanently now, she sees The Gables as her home.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Kelly A (Granddaughter of Resident) on Friday 29 September 2017. Relates to August 2017.
The staff were great at taking care of my Grandad who suffered from dementia. Nothing seemed to faze them. They did everything with a loving, warm, caring and cheerful approach. Because of this, my Grandad was happy and comfortable until the end of his life. The staff are brilliant in every way and were very good at keeping me informed of any news regarding my Grandad.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J A C (Son of Resident) on Thursday 14 September 2017. Relates to September 2017.
Situated in a quiet area. Friendly atmosphere and greeting on arrival. Bedroom clean, but compact with en-suite (toilet and basin) wardrobe and hangers and chest of drawers, bedside cabinet with table lamp and tray on wheels. Staff call button available 24/7sperate shower/bathroom. Sitting rooms large with plenty of arm chairs. Food very good, drinks available throughout the day. Nice outside garden to sit in when the weather is good.
Mother is very happy with the home and her care.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Lorraine I (Daughter of Resident) on Thursday 14 September 2017. Relates to August 2017.
My mother was at The Gables for approximately 3 years and 3 months until her death in August 2017. When we were looking for a care home for Mother, The Gables was the best we found in the area. It was a real home for Mother, not an institution like most we looked at.
The staff were amazing, caring and treated Mother like a family member.
All Mother's family were made welcome when we visited.
We have all recommended The Gables to friends and family. I would like to thank all the staff for making Mother's last years the best they could be.
Thank you all so much.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Philip A (Son of Resident) on Thursday 7 September 2017. Relates to August 2017.
Mum has been in The Gables six months and has settled very well with the help of the excellent staff and management. It is difficult when somebody has to give up their home and move into care but the staff at The Gables has made that transfer as smooth as possible.
The activities arranged on a regular basis means that the residents are entertained and not just left to sit and become bored.
Mum is happy at The Gables and that is the highest compliment I can pay to all the staff.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M P (Daughter of Resident) on Wednesday 9 August 2017. Relates to August 2017.
Excellent care and facilities, staff are extremely professional and caring. Our mums stay was at very short notice but once again, the manager, deputy and caring staff pulled out all the stops for us.
Mum had a very happy stay and talks of it fondly.
Thank you to all concerned.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S W (Wife of Resident) on Tuesday 1 August 2017. Relates to July 2017.
My husband feels the carers are very supportive and caring, particularly his key worker. The food provided is of an excellent standard - home cooked food which is very nutritional. My husband's health has improved immensely since being in The Gables. I would recommend this home to anyone who was looking for care for a relative.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S R (Resident) on Tuesday 1 August 2017. Relates to July 2017.
My mother had been ill and needed extra care. I live 30 miles away so couldn't support her every day. This was Mum's second week of respite care. She's very happy to go again any time! The Gables is a first-class care home, emphasis on care!
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Stephen S (Husband of Resident) on Friday 28 July 2017. Relates to July 2017.
My wife enjoyed her stay and it was nice to not worry about her. She is looking forward to coming again. Thank you all for making her stay pleasant.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by A C (Daughter of Resident) on Monday 27 March 2017. Relates to March 2017.
Making the decision for a loved one to go into care is traumatic for everyone and the manager and staff at The Gables made this move so much easier for all of us. Mum was made so welcome and the staff took great care to help her settle in during her first few weeks and have continued to give great care. The food is cooked in their own kitchen fresh every day and is excellent. Visitors are welcome at any time and encouraged. The atmosphere is positive and friendly and we have felt supported and relieved throughout.
How likely would you be to recommend The Gables? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Hazel B (Daughter of Resident) on Monday 27 March 2017. Relates to August 2016.
A very caring environment with a warm and welcoming atmosphere. Lovely clean and comfortable rooms. Food is great. A real home from home with a luxury feel to it. All the carers were very kind and had time to chat to mum and make her feel special.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Amanda B (Niece of Resident) on Monday 13 March 2017. Relates to February 2017.
From making the decision that my uncle required residential care and moving to The Gables, we cannot thank The Gables team enough. Swift, knowledgeable, understanding and professional service. My uncle was in and receiving the care he needed within days. Thank you so much!
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Linda A (Daughter of Resident) on Thursday 1 September 2016. Relates to August 2016.
Excellent care for my mum. The staff were excellent and gave mum fantastic support. My mum loved the atmosphere and her room. I would definitely recommend The Gables to others. She will be coming back here again.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Sarah G (Granddaughter of Resident) on Friday 1 July 2016. Relates to June 2016.
Friendly, welcoming atmosphere with lots going on of interest to the residents - its like a 4 star hotel. I was really impressed with the friendliness of the staff, their patience and attention to the residents. My grandmother constantly referred to the high quality of the food served - she looks so well!
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Ann C (Daughter of Resident) on Wednesday 22 June 2016. Relates to May 2016.
I am very pleases with the care my mother is receiving. The staff are always cheerful and caring in sometimes difficult circumstances. All the staff are extremely helpful when you ask for anything. Visitors are always made welcome even dogs. The surroundings are very pleasant particularly the garden.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by James C (Grandson of Resident) on Thursday 2 June 2016. Relates to May 2016.
My grandfather has been in The Gables for about a month after a long spell in hospital. He was very frail and thin when he arrived and has made a fantastic recovery. The staff are wonderful and extremely caring. The food is of a very high standard and the cleanliness is high quality.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Carole B (Stepdaughter of Resident) on Thursday 2 June 2016. Relates to May 2016.
Discharged from hospital ill and frail and in a month looks clean, well and happy - all due to the care provided.
Also communication with me as next of kin is excellent and decisions are made in consultation.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Peter T (Brother of Resident) on Tuesday 12 April 2016. Relates to March 2016.
A clean, friendly home with caring manager and staff. Varied and good food. Indoor and outdoor entertainment at regular intervals, pleasant private communal rooms.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Jane (Daughter of Resident) on Friday 12 February 2016. Relates to February 2016.
I have found The Gables to be an excellent home for both my stepfather and my mother in law. Their needs have been met and just as importantly they have been happy to be there. There is plenty going on and the meals are home cooked daily and very good quality. The staff are both professional and caring at all times.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Pat H (Niece of Resident) on Thursday 11 February 2016. Relates to January 2016.
My uncle was resident in The Gables from April 2014 until his death in January 2016. As far as he could be happy anywhere he was happy there. He was very well looked after was always clean and presentable. The staff were very helpful and easy to deal with and the manager was excellent. My uncle was previously in another care place for 3 months. This home was considerably more expensive and very impersonal- The Gables was streets ahead. At the time of his final decline the staff kept me informed and were very sympathetic.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jane W (Daughter of Resident) on Tuesday 2 February 2016. Relates to January 2016.
My father aged 95 first visited The Gables in 2015. He started with respite care for two weeks initially to give my mother aged 91 a rest as his full time carer. He went on to have a day there a week. The care he received from the manager, the care staff to the catering staff was genuinely caring. Dad was treated with the utmost respect and dignity at all times. The consideration and empathy shown to us as a family was exemplary. The manager even went beyond her call of duty and would walk dad home to save mum coming to fetch him. Dad died peacefully in The Gables 20.1.16 and the care, dignity and love was there till then.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Stephen B (Son of Resident) on Thursday 28 January 2016. Relates to January 2016.
We first visited "The Gables" in 2015 seeking respite for my father aged 95. My mother (91) was struggling to cope as his carer at home from the very first contact from the manager (female) to every staff member we met the understanding and caring approach felt like we suddenly had a larger family! Our dad died in The Gables on 20th January 2016, it is not possible to feel happy just now, but dad was well cared for to the end. The Gables team did that.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S H (Daughter of Resident) on Friday 22 January 2016. Relates to January 2016.
The home my mother was in The Gables, she was well cared for and was very happy there, lovely carers also look after visitors well, I would recommend the home to anyone.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P C (Daughter of Resident) on Wednesday 13 January 2016. Relates to December 2015.
My mother had ten days respite care in The Gables. We found the manager and all the staff to be very caring, the residents lounge was welcome and cosy. Mum actually looks forward to going into The Gables.
How likely would you be to recommend The Gables? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
Recipient: Black Swan International Ltd
Date: Thursday 01 Feb 2018
April 2017
Recipient: Black Swan International Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Black Swan International Ltd
Date: Monday 15 Feb 2016
