Stanway Green Lodge has a Review Score of 9.9 (9.867) out of 10, based on 14 reviews in the last 2 years.
Over all time Stanway Green Lodge has 71 reviews.
I initially made contact with Stanway Green Lodge whilst my grandmother was in hospital. I found the process of viewing the home,
My grandmother was very pleased with her room which looked out towards the side garden, it was a bright, quiet room. The flexible visiting hours allowed all the family to visit around working hours and we always found the staff to be friendly and polite. The care home manager was very conscious that my grandmother's care needs were being met and was always happy to speak with outside agencies to make sure this happened. During our visits we found the care home to have a calm, relaxed and welcoming atmosphere.
Stanway Green Lodge takes any negative reviews very seriously as we are committed to providing a high standard of care to our service users. The home prides itself on having an open door policy for discussing any issues with management at any time, but especially at times when concerns have been observed by family which can be addressed there and then. Furthermore, our complaints system has early intervention and open dialogue at its core. Engaging in either of these paths in the first instance generally avoids escalation of any issues. Although we are disappointed at receiving a negative review, we would welcome the reviewer to contact us to discuss their concerns. This will give both parties the opportunity to have constructive discussions with the aim of reaching a resolution.
The Review Score of 9.9 (9.867) out of 10 for Stanway Green Lodge is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stanway Green Lodge to verify any information. View our terms and conditions. Stanway Green Lodge has an Enhanced Service - more info.