Aran Lodge

13-15 Manor Road, Westcliff-on-Sea SS0 7SR
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Top 20 carehome certificate
9.9 31 Reviews
  • Aran Lodge, Westcliff-on-Sea
Aran Lodge in Westcliff on Sea provides a welcoming, friendly home for its residents.

Residents receive the care and support they need such as respite care.

Residents have the chance to take part in the life of the home, with a variety of activities to suit residents' interests.

Nutritious meals are prepared for residents to enjoy.
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Care Provided by Aran Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Aran Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Aran Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sunita Warner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (14)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Aran Lodge Reviews (31)

9.9

Aran Lodge has a Review Score of 9.9 (9.855) out of 10, based on 26 reviews in the last 2 years.
Over all time Aran Lodge has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aran Lodge
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Review from Lisa S (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the team at this nursing home enough for the exceptional care they provide to my father. From the very beginning, they have shown genuine kindness, patience, and compassion, not just to him but to our entire family.


The staff go above and beyond every single day. They treat my father

with dignity and respect, always taking the time to make him feel comfortable, safe, and valued. It gives us such peace of mind knowing he is surrounded by people who truly care about his wellbeing and happiness.


The home itself is always clean, welcoming, and well-maintained, with a lovely, friendly atmosphere. Communication is excellent - we are kept informed and feel reassured that any concerns are listened to and addressed promptly.


Most importantly, my father is happy there. Seeing him smile, engaged in activities and chatting with staff, means everything to us. We are incredibly grateful for the dedication, warmth, and professionalism shown by the whole team. We highly recommend!

Reply from Sunita Warner, Director at Aran LodgeThank you so much for your kind words regarding the care your father receives. It was truly heartwarming for the whole team to read your message.

Knowing that your father feels comfortable and valued here is our highest priority. We genuinely enjoy his company, and he is a much-loved member of our home. Our staff take great pride in their work, and hearing that they give your family peace of mind means a great deal to us.

Thank you for being such a supportive part of our home. We look forward to seeing you again soon.
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Review from Shoneen F (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father had been here for 3 weeks. Unfortunately he was end of life. On every occasion we requested a call should my father's health deteriorate so that we could be there when he passed. We got a call after he passed. When i said on the phone prior we should have been called the carer was taken back.
My mother & I turned up at the lodge to see my father & I asked again why we hadnt been called to be told it was quick she checked him he was breathing then went to give someone a cup of tea & he was gone. My father died alone. Not only that after saying our goodbyes upon leaving the carer asked whether we would be taking his stuff & i was shocked & said we would come back in the morning as this was late at night. On our return we went to his room was passed a black bag by the cleaner. No one asked how we were or passed on their condolences. We packed his bags, tv and personal belongings wasnt helped they turned all their back on us at the coffee machine when leaving and didnt assist!
Reply from Sunita Warner, Director at Aran LodgeWhile we offer our condolences, it is disappointing that this review focuses solely on the final hour, overlooking the exceptional care and friendliness our team provided throughout his stay. We worked hard to support your large family, including arranging for a local Priest to visit and it is a shame to see that effort disregarded.
When a resident is not on 1-2-1 observation, predicting the exact moment of passing is impossible without a sudden change in condition. Our carers must attend to all residents, and he passed peacefully while a carer was assisting another resident.
Regarding his belongings, the question was ill-timed, and we have addressed this with the shift. However, the black bags were provided only because you requested something to carry items in. It was a practical response, not a sign of disrespect.
Given the high standard of care we maintained, we ask that you reconsider this rating as it does not reflect the full scope of our work
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Review from J G (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Aran Lodge have been amazing. They took great care of my mother in the 14 months she was with them. Their patience and kindness is beyond just a job for them.
Reply from Sunita Warner, Director at Aran LodgeThank you so much for your kind words. Your mum has been more than a delight since she's been with us. Nothing makes us smile more than seeing her get up and dance to the singer, or watching her pottering around, watering plants and folding washing.
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Review from J C (Daughter-in-law of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The perfect place for a vulnerable person to live their final days.
Beautiful care given by all staff in a warm & safe environment from outstanding people.
All aspects of personal living identified & supported through nursing,nutritional,social & emotional care..
No other words needed.
Thank you.
xx
Reply from Su, Director at Aran LodgeThank you so much for these incredibly kind words.
Knowing that our care helped someone feel safe, supported, and at peace truly means everything to us.
I shared your message with the whole team, it really touched them.
Thank you for taking the time to write this.
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Review from Kathy H (Daughter of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience during a very difficult time was of joining with an extended family who really cared. They had the knowledge and experience to care for Dad's needs, in a caring and efficient environment. Every member of staff was 'over and above' with making sure Dad's needs were met, not only needs,
but preferences and interests too. We were always warmly welcomed and would highly recommend Aran Lodge for their warmth, professionalism and efficiency.
Reply from Sunita Warner, Director at Aran LodgeThank you so much for sharing this. It means a great deal to know your dad was cared for as an individual, not just for his needs but for who he was. Our team will be truly touched by your words and the trust you placed in us. They loved the christmas drinks you genreously donated for too. We are very grateful for your recommendation.
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Review from P G (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with the level of care my mum received. Mum was safe, warm and well looked after. The staff were exceptional in all their caring roles for my mum. Her room was clean and tidy, Mum's bed was changed every day and not once were there any bad smells. My mum had dementia and did not eat
she had enough of life and sadly passed to soon.
Reply from Sunita Warner, Director at Aran LodgeThank you for sharing this and for trusting us with your mum's care. Caring for someone at the end of life is a privilege we never take lightly.
Our thoughts are with you and your family.
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Review from Denise P (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank Aran Lodge in Westcliffe for taking care of our dad for the short time he was with you. You took care of him with dignity. Even though he wasn't eating, you always offered him food and drink. It's nice that you have tea and coffee facilities in a lounge where we often went whilst
you were taking care of my father's private needs. It really is a shame he didn't get to appreciate everything you had to offer. We can't thank you enough for your help in making our father's last days comfortable.
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Review from Suzi Y (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Aran Lodge are so kind and caring. My mum was in safe hands for the last few days of her life. Many thanks to you all.
Reply from Sunita Warner, Director at Aran LodgeThank you for your Review, thank you for trusting us with her care.
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Review from V D (Husband of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was taken into Aran Lodge straight from hospital. He was looked after from that moment on with such caring staff/carers. The home itself was homely and welcoming. The food was excellent and well catered for. Activities were good for all and entertainment was always layed on. The garden was
superb. I cannot find fault only recommend to anyone wanting their loved ones well looked after. Thank you all in Aran Lodge.
Reply from Sunita Warner, Director at Aran LodgeThank you so much for your heartfelt words. Your husband was a special part of our home, and his sudden passing was deeply felt by all of us. It's been lovely seeing you've built a connection with L too. You'll always be part of the Aran Lodge family & please come by if you're in the area.
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Review from Tina B (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed this week after just 12 days in Aran Lodge and I would like to thank all of the staff for such wonderful care.
She was shown such empathy and attentiveness in her last days and her dignity was restored by each and every member.
Such a clean and inviting care home for the residents
and their family with the added bonus of Luna the dog providing companionship.
I just wish Mum had become a resident a long time ago as I know she would have had a much better quality of life and enjoyed the activities provided and the delicious food ...the lasagne looked amazing.
Thank you again, I am so happy Mum spent her last days in such comfort and I had the weight lifted off me knowing she was in such good hands.
Reply from Sunita Warner, Director at Aran LodgeThank you so much, for your kind and thoughtful words. It meant so much to us to care for your mum, even if only for a short time. We truly would have loved more time with her, she was a lovely lady. Luna definitely felt the bond too and adored her visits. Wishing you comfort in the days ahead, and thank you again for trusting us.
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Review from Tricia B (Next of Kin) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our wonderful relative spent his last two months being nursed at Aaron Lodge. The care and attentive attitude towards him & all residents was truly special.
Delicious freshly cooked meals,
spacious and clean
rooms, daily activities & as a family, we were always welcomed.
Aran Lodge is full of
love & dedicated staff. Thank you to such a wonderful teamxx
Reply from Sunita Warner, Director at Aran LodgeThank you so much for your kind words, it really means a lot, and we miss seeing you, your sister here. I will pass the compliments to the staff & chef. I hope we will see each other again,
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Review from Deborah M (Daughter-in-law of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was only in Aran Lodge for 9 days for end of life care. During that time the care she recieved was fantastic. The staff were always friendly, extremely helpful and gave answers to our questions in laymans terms. On my mother in laws last day with us, the staff were so kind, considerate
and understanding. I would highly recommend them.
Thank you for all that you did for mymother in law and for us to make her passing peaceful.
Reply from Sunita Warner, Director at Aran LodgeWhile it was only 9 days, it's warming to hear the impact that our staff had on both you and your mother-in-law. Thank you for your kind words and taking the time to leave this review.
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Review from Lindy G (Stepdaughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother has been in the home now for 17 months and I cannot fault the care and attention that she has received. The management put a lot of effort into providing entertainment theme days and other activities. The home is open and welcoming to visitors at any time and is always very clean and tidy.
Medical and personal care is also excellent and well managed.
Reply from Sunita Warner, Director at Aran LodgeThank you so much for your review. B is such a wonderful lady to have with us. Thank you for complimenting our themed days, the residents love them and all the different foods they get to experience. We look forward to seeing you soon.
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Review from C D (Son of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in the home currently.
I've never known a care home of this calibre there so kind , caring and nurturing and patient with my mother , since the first day she was in there until now she has had nothing but exceptional care and compassion from all staff members including management , carers
, cooks cleaners and other residents the way this home is run from top to bottom is spotless clean , tidy , and well kept .
Would strongly recommend to all .
Reply from Sunita Warner, Director at Aran LodgeThank you so much, your words are extremely kind and warming to hear. I will pass them on to all staff. I hope your year improves, we look forward to seeing you daily!
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Review from Keith J (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was only in Aran Lodge for six days, but during that short time the care he received was excellent. All the staff were friendly and supportive to me during my visits and they made our father's last days as comfortable and peaceful as they could be.
Reply from Sunita Warner, Director at Aran LodgeThank you for your Review Keitih, he Was a lovely man and we were happy to make you both as comfortable as we could.
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Review from David L (Son of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a brilliant experience from start to finish even though it was for end of life care so the outcome was inevitable.
Home could not have been more helpful and understanding, both to myself and my mother, highly recommend
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Review from Sue F (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was sadly only with Aran Lodge for 8 days before passing and I can honestly say they were amazing. They treated my dad with respect and dignity, all the staff were so kind and caring.
On my dad's last day with us not only were they there for my dad, but they supported us through every stage
of dad's passing and I can't tell you how much that meant to us as a family.
I truly believe that if Dad had been with us longer he would have been very happy there. So to all the staff that looked after my dad thank you for everything you did, you were all amazing and to Dad's nurse we will never forget you, we could not have got through that day without you.
Reply from Sunita Warner, Director at Aran LodgeThank you Sue, I have shared your words with all of our staff so they know how much of an impact they made on you and your family during your time here. All residents are treated as family and knowing you all felt so comfortable and supported means everything to us.
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Review from D O (Granddaughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not have asked for more in my Grandfather's last days than the care he received at Aran Lodge. The way this business runs is so different from the industry standard, not only are residents looked after beautifully, but the families of those residents are welcomed into part of a much wider network
of help, support and love.
Many friends were made and bonds were built for my family at Aran Lodge and some lasting friendships have been made. A network like this is so rare and incredibly important when dealing with complex issues such as residential or end-of-life care.
My Grandfather's final few months were made much easier by the staff who I can't recommend highly enough. The sensitivity they showed when he reached the end of his journey was above and beyond. We are truly grateful for everything that they have done for us.
Reply from Sunita Warner, Director at Aran LodgeEven the fact that she visits us on a weekly basis shows how much this place meant to you all. Anyone who comes into this home is treated as an extension of our family, and you and your family were no exception. You are all more than welcome to visit at any time. Thank you so much for your thoughtful and kind review.
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Review from Sean C (Son of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a beautiful final resting place for my dad's final days. The staff are outstanding. The facilities and rooms including lounge, bathrooms are spotless clean. I thank you.
Reply from Sunita Warner, Director at Aran LodgeThank you Sean, we want our home to feel like a home to everyone. I have passed your feedback on to our staff.
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Review from P D (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in and out of hospital between April and August 2024 and cared for at Aran Lodge in between. It became her safe space and second home. The team there are kind, caring, and compassionate. They were never too busy to stop and talk to either Mum or any visitors and nothing was too much trouble.
Our memories of her time there are positive and we know that she will be missed by them - and us as well.
Reply from Sunita Warner, Director at Aran LodgeWe recently received a lovely card from your family, thank you so much for your kind words both here and on the card. She was such a sweet and caring person, some staff still refer to the room as hers. We hope you and the family are all doing well.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Aran Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Aran Lodge is calculated as follows: ( (268 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 290 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aran Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Aran Lodge

What types of Care is Aran Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aran Lodge have?

There are 16 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Aran Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aran Lodge to the centre of Westcliff-on-Sea?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aran Lodge to verify any information. View our terms and conditions. Aran Lodge has an Enhanced Service - more info.