






Willows Lodge Care Home is a purpose-built care home, situated on Calcutta Road and is a short distance from Tilbury town centre.
The home is arranged over three floors, and features light and spacious bedrooms, all with en-suite facilities. Residents can relax in comfortable lounge and dining areas on each floor, or sit outside in the relaxing garden.
Care provided at Willows Lodge is person-centred, following an initial assessment, while staff work...
Care Provided by Willows Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please get in touch with our team for an individualised price based on care requirements
The price(s) shown are provided by the care home. Contact Willows Lodge Care Home for full pricing details and T&Cs.
Contact Willows Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Newbloom Healthcare
- Private Owned
Person in charge
- Amabele Cheng(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (70)
Willows Lodge Care Home Reviews (31)
Willows Lodge Care Home has a Review Score of 8.6 (8.606) out of 10, based on 7 reviews in the last 2 years.
Over all time Willows Lodge Care Home has 31 reviews.
I found a very big improvment on this day I visited, very pleasing to experience this.
The staff were fantastic there, Nurses dealt with my dad's complex needs very well and all staff were very friendly, helpful and approachable and really looked after my dad.
Residents are spoken to nicely and encouraged to join in activities and treated with respect; they are taken out for inclusion with other people. The care home smells clean and fresh every time I pop in to visit. I never tell them when I am visiting, and the residents smell fresh as well and have clean clothes.
Hi, Thanks for taking to time to Review Willows Lodge. It is great help to hear that we are providing excellent & consistent care. I will share this with the team who I am sure will appreciate hearing this.
I would only mention that communication could have been a bit better, but the care was excellent.
Thank you for your kind comments. It was a pleasure having mum with us and we all miss her. Your comments are invaluable and we will constantly strive to improve. Many thanks
Mum has been taken out to a club and to the shops.
As her daughter I feel my mum is in the best place for her.
Thank you for taking the time to provide feedback. We are delighted to hear that your mum has settled into Willows Lodge with ease. It is great to hear that she is benefiting from the activities on offer. I will feed this back to the team.
I am very happy with the care my wife is receiving.
Thanks you for taking the time to feedback, we are delighted to hear that you are pleased with the care your wife is receiving at Willows Lodge Care Home.
Willows Lodge Care Home has been in our lives for 10 years. My now late father has been a resident here. The staff go above and beyond for him. They treated him like a dad, brother, grandad, nephew and as a friend. You do (as like other places) get the odd hiccup, but the staff try to resolve them to the best of their abilities. We still visit the staff weekly.
Thank you for taking the time to feedback your experience of Willows Lodge Care Home, it brings great joy to the team to hear that there efforts are recognised and that both residents and their visitors enjoy their time at our home.
I would highly recommend Willows Lodge, they have amazing staff and always happy to help and answer questions and give the best quality of care! We are truly grateful that they are all caring and wonderful and very welcoming!
Thank you for taking the time to feedback. I will pass your kind words on to the team at Willows Court. They will be delighted to hear the positive impact they make to both their residents and visitors.
My elderly Mother was very well cared for during her stay at Willows Lodge. Having been transferred there from the Hospital in a state of acute anxiety, the staff did a wonderful job looking after her and helping to quickly settle her into new unfamiliar surroundings. Mum always spoke very highly of all the carers and nurses who tended to her every need; which is rare praise indeed coming from Mum!
Thank you so much for your lovely review, it's much appreciated! It's wonderful to get such positive feedback, and I'll be sure to share this with the team.
Thank you for the care you showed my hubby and for looking after me also, God Bless each and every one of you.
If I could I would give you 20.
Thank you so much for taking the time to write these lovely words, I will ensure that this is shared with the team as I know that they will value hearing this.
Very caring home. Visiting was at any time day or evening. Nothing was too much trouble for the nursing staff. My mother had many needs/issues. She really did receive fantastic care. She was happy in the room she was in. The room was a signal room with a large window which gave the room a nice light feel. I was worried about my mother going into a care home, now I am really pleased and thankful. Willows Lodge Care Home had a space to take my mother. Best decision ever.
Thank you for the positive feedback on the care your mother has received at Willows Lodge. Our Management and Care Team always strive to ensure a very high standard of person-centred care within the home, and your kind words affirm the quality of care delivered.
Since my mum has been in Willows Lodge she has been treated with dignity and is always clean and presentable.
The Management and Care team always strive to ensure a high standard of person-centred care, your comments are pleasing to see.
Mum has done nothing but improve since she has been in the care of Willows Lodge. She now has constant care from the staff and company of people of a similar age to her. Getting her meals and medication under control has seen a significant improvement in her well-being and I can't thank the staff enough.
Thank you for your kind comments. We are so glad your mum is improving. Your feedback is really appreciated by all our staff who do try to provide the best care.
If there are any problems they always contact me by phone or email. Mum seems to be happy and well cared for. I would like to especially thank the staff on my mum's floor. All the staff are good.
Also the office staff who are always ready to help me.
Thank you for your lovely feedback which is really appreciated by all our staff. We're so glad to hear your mum is happy and our staff are providing all the care she needs and you are supported too.
Two members of staff have always been a great support to me regarding Mum and her care over the years. Mum absolutely loves them both, and they brighten up her day. I find one lady is very good at calming Mum down and working out what is upsetting her. One gentleman is great with Mum, messing about with her and making her laugh - I can tell Mum likes him. The nurse is brilliant - nothing is too much trouble for her. When I phone at the weekends to video call Mum, she goes out of her way to make it possible, and I really appreciate the effort she goes to so I can get the call with Mum that I want.
Overall, I am very pleased.
Thank you for your positive feedback. It is really appreciated to hear how happy your mum is and the staff are able to provide the care she needs.
Mum has made many friends at Willows Lodge and appears to be happy and well looked after. The staff are always approachable and available to speak to me if I have any concerns, and Mum speaks very highly of them. I appreciate that Lockdown has been a challenge for everyone, especially in care homes, when obviously, visiting was suspended, and all activities were cancelled, due to this, Mum became quite subdued. However, the carers and staff worked tirelessly to counteract this, even though, at times, they were susceptible to Covid virus too.
Thank you for your positive feedback and taking the time to send a review. Our staff take pride in the care they provide and it's valued to hear you feel supported too.
My mother has been at Willows Lodge since June last year and the care and attention she gets is amazing. All the staff are always incredibly helpful and do everything they can for her. She is treated with dignity and respect. Her care worker is wonderful with her, and all the staff that look after her are brilliant. It has a friendly happy atmosphere and nothing is too much for them.
Thank you for your lovely comments. We are so glad we can help and provide the care and support your mother needs. Our staff appreciate your feedback.
They have knowledge of my mum's needs and they always have the answers to my questions.
Thank you for your kind feedback. We are glad your mum's needs are met and you feel supported too. Our staff do try to provide the best care.
Well, where do I start, My uncle moved into Willow Lodge back in May 2022. He was given the best care, and the staff at Willow Lodge made him feel right at home, right up until his passing at the end of November. He was treated remarkably well. He was let loose in the garden and transformed it, making it blossom again, all new plants, grass etc. The care home even got him a plaque, which was nice. My uncle didn't have a bad word to say about any of the staff, he was always praising them every time we turned up to visit him, always laughing and joking with the staff. The staff always took time out to speak to us when we visited making us feel welcome also. From us all, we would like to thank everyone at Willow Lodge for taking good care of my uncle from the beginning right up until the end.
Thank you for your lovely feedback. It was really valued to hear your uncle was happy and well cared for as our staff do try to provide the best care and support.
I cannot thank the staff at Willow lodge enough. From the day my Nan moved in the staff could not do enough. They always put my nan's needs first and are happy to listen to our concerns and put changes in place if need be. My Nan is currently a resident and is quite poorly, not only are they caring for my Nan but they always go above and beyond for the whole family. The staff truly are fantastic and as a family, we will never be able to show enough gratitude for everything they have done and continue to do.
Thank you for your kind comments. We take great pride in the care we provide so it's really appreciated to hear the staff are providing all the care your nan needs and you and your family feel supported too.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 October 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willows Lodge Care Home.
There are no upcoming events for Willows Lodge Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willows Lodge Care Home.
Accreditations
There are no accreditations posted yet for Willows Lodge Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Willows Lodge Care Home
What types of Care is Willows Lodge Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willows Lodge Care Home have?
There are 70 Single Rooms.
What are the Facilities & Services at Willows Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willows Lodge Care Home to the centre of Tilbury?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
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