Ashley Arnewood Manor

32 Ashley Road, New Milton BH25 6BB
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9.1 22 Reviews
  • Ashley Arnewood Manor, New Milton
Ashley Arnewood Manor is an exclusive, privately owned residential care home offering a distinctive environment for person-centred care of the elderly and those requiring specialised dementia care.

Ashley Arnewood Manor is a Grade 2 listed, 17th Century Manor House, standing in its own tranquil surroundings. It is located close to New Milton town centre and all local amenities, only a short distance from both the New Forest and the seaside, allowing easy access for friends and family.

A homely atmosphere and friendly, caring staff provide 24-hour care to support individual needs and requirements, with comfort and well-being at the heart of everything they do.

Ashley Arnewood Manor offers a great and varied program of weekly activities including music, exercise, crafts and games. All events/occasions are celebrated, not just birthdays, and the garden is very accessible.

Potential residents are encouraged to spend a day at the home before making a final decision without incurring any costs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1100
  • Self-Funded Residential Dementia Care: £900 – £1200
  • RESPITE Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1200

Fees are dependent on needs and requirements, which will be part of our Care Assessment process

These prices are only a guideline, please contact Ashley Arnewood Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Cloud Bleu Management Services Ltd

Person in charge

  • Amanda Butler (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors wishing to view the care home should make arrangements directly with the manager by calling. or via the Website. The manager is on-site and available Monday through Friday. All Residents are encouraged to welcome their families and friends at any time.

Parking

  • Off-road parking at Ashley Arnewood Manor.

Ashley Arnewood Manor Reviews (22)

9.1

Ashley Arnewood Manor has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years.
Over all time Ashley Arnewood Manor has 22 reviews.

Overall Experience
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Date Published
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Total of 22, showing 1-20
Review from A T (Brother of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and friendly staff. Warm and comfortable residence.
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Review from Richard M (Son of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Ashley Arnewood Manor since January 2024. She was immediately received with much kindness, care and compassion by management and staff. The professionalism shown by all staff in helping Mum to adapt and integrate into her new environment has offered me great peace of mind.
Mum enjoys taking part in the activities offered by the home and is very happy and content.
I'm always kept very well informed by management as to Mum's general health and pain control being used to manage her painful knees. All of the help, advice and guidance provided by the manager of the home has been invaluable.
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Review from K G (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Ashley Arnewood Manor since his discharge from hospital in September. We wanted a small, homely environment for Dad where he could convalesce and make friends having spent a long time living alone. He had been very unwell. We are absolutely thrilled at the change in
him over the last two and a half months. He is thriving, socialising and is clearly very happy telling us that this is the best place for him to be and that he is enjoying living there.
Communication with the staff has been brilliant and nothing is too much trouble. It is such a relief for us living quite a distance away, to know that Dad is happy, safe and well looked after.
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Review from Teresa F (Niece of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been living at Ashley Arnewood since last October. She had been through quite a traumatic few months so to see how the kindness, care and compassion of the wonderful staff team helped her to settle so quickly, was a pure joy. She is very happy and content which gives me huge peace of mind.
My
only criticism would be I feel the home could do with a bit of a makeover but the important standards are extremely high from my observations.
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Review from U R (Wife of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ashley Arnewood Manor are amazing. Since my husband moved into the care home in October 2022 the staff have made him feel very welcome and done everything they could to help him settle in happily which he has done. My husband has been quite poorly recently and the kindness, care and compassion
shown to him by such a professional team of carers has been truly impressive.
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Review from Lesley (Friend of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Ashley Arnewood Manor for a number of years. On my visits, it is my friend that tells me that she is very happy and comfortable, that she is very well cared for, enjoys her meals and her preferences are catered for. The home is always extremely clean, warm and welcoming
and the staff and manager are excellent. I have no hesitation in recommending this home.
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Review from Nigel C (Son of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is streated with love, dignity and the girls always take time to have a few kind words and chat to her. The staff are amazing and keep you well informed on all aspects of life in the home. Mum is very happy and I am pleased to say again, the staff are brilliant.
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Review from Mary H (Daughter of Resident) published on 5 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the home since May 2018, which is the best thing that could have happened to her in the circumstances; she has vascular dementia!


Whilst at home despite having a carer, my parents were unable to cope. Mum would become extremely frustrated and agitated often manifesting as verbal

aggression. On one or two occasions dad thought she was going to strike out! The situations were becoming intolerable for my father.


Personally, I had grave misgivings regarding a care home and would have preferred a live-in carer to enable mum to remain at home with dad; nevertheless, since being in the care of Ashley Arnewood Manor mum is generally more content and openly admits that she could not be anywhere better and loves all the staff whom I cannot praise enough for their wonderfully compassionate care and consideration, along with the lovely environment they work so hard to create and achieve for the residents ensuring that it is as close to home as possible.


They are an amazing team; thank you!

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Review from Jasmine D (Wife of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband entered Ashley Arnewood Manor 8 months ago.
Our family and I are very happy with all aspects of his care.
The care staff always make us feel welcome and are very friendly. They are also helpful if any problems occur.
The home does need some improvements with the building to make it easier
for the staff to use wheelchairs out to the garden area to enable residents also to walk around safely.
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Review from Sonia E (Niece of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Ashley Arnewood has always been excellent. The staff are hardworking and always friendly. At times they have a difficult time with the elderly, but always show how professional they are. The senior carer has been superb with my Aunt and makes her feel extra special. If I had to go into
a house I would feel very happy to go to Ashley Arnewood.
Reply from Paul Abbott, Registered Manager at Ashley Arnewood Manor

Thank you so much for your kind review, we value the feedback we receive and this helps us to evaluate our services.

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Review from Ann C (Wife of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident since February 2017. He is well cared for by considerate and caring staff and management, for which I am very pleased. I have no concerns. I am pleased to recommend Ashley
Reply from Paul Abbott, Registered Manager at Ashley Arnewood Manor

Dear Ann
Thank you for your kind comments, they are much appreciated.

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Review from Maria V (Private Carer of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely clean and friendly care home where I am greeted warmly when arriving to take clients out and about. The staff are very professional as well as having an added quality of seeming very relaxed giving a real homely environment.
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Review from Julie T (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in this rest home and she has her issues.
The staff here are very good, they let me know when she has an episode.
They are very encouraging and well organised in dealing with her.
They call me to update me on any information.
She stays in bed most of the time now.
The staff go up and
keep an eye on her.
They do get her up and we made the decision if they're happy for her to stay in bed, but they will do their best to get her up.
(A little stubborn my mum!)
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Review from Edna N (Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it difficult at first when I arrived for a few days, but when I got used to it at Arnewood Manor it proved satisfactory. The staff were excellent and done all they could to help me during the seven weeks I was here.
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Review from S B (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 94-year-old mother was against any form of care. Suffering from dementia it was a constant worry to me. She has settled very well at Arnewood Manor. Her words were "staff are lovely, food very good, nice room, comfortable bed, staff cannot do enough for you".
She has only been there for a couple
of months. I have no worries about her being there. I pop in regularly and she spends a couple of afternoons at my home, never reluctant to return.
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Review from Laraine C (Daughter of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy at Ashley Arnewood Manor it could do with updating but the standard of care, the staff and the food are excellent. My mother's dementia is progressing which is extremely upsetting for us as a family to witness, however, the staff keep us informed at all times and go the extra
mile to keep her safe. She has had issues with falling which they try to address and think of different ways to avoid this! I would like to see more activities and stimulus as I feel my mother has become somewhat institutionalised but that may well be dementia.
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Review from Peter B (Son of Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a small care home with very caring staff. Not all the rooms are en-suite which is not good in this 'day and age'. The food is of a good standard. My mother is suffering from dementia and she can be difficult and the staff cope well in the circumstances.
Many of the residents spend many hours
sleeping so this care home may not be suitable for a mentally active person but the staff do try to interest residents in activities where possible. On the whole, I can recommend this care home.
Reply from Jo Aitken, Manager at Ashley Arnewood Manor

Thank you so much for taking the time to provide us with feedback, we value every review as this, along with our annual quality assurance, allows us to focus our efforts in making the improvements which will be most beneficial to those living at Ashley Arnewood Manor.
Our activity co-ordinator is working with everybody to ensure that there is plenty to do and that entertainment is of a good standard and our maintenance team are working hard to keep the home looking it's best and updating the rooms and the communal areas, one at a time.
We endeavour to charge the most competitive prices for the service we provide and this is regularly reviewed and compared with similar local homes.
Once again, thank you for the review and for the positive feedback which the team so values.

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Review from C. R. (Nephew of Resident) published on 5 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has received very kind and attentive treatment during her residency. The staff are always very helpful and attentive towards my Aunt. Any special requests made by my Aunt are always communicated to me.
Reply from Jo Aitken, Manager at Ashley Arnewood Manor

We are always delighted to receive feedback and will pass these comments on to the whole team.


Our Activity Co-ordinator and external entertainers work with all of our Residents to develop a range of activities to suit all tastes so will make special mention to them.


We are currently working our way around the building and grounds, decorating and freshening up all of the rooms and communal spaces in order to provide the best possible aesthetics for our Residents home.


We hope you continue to be happy with the care that is given to your Aunt.

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Review from Steven M (Son of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents, (sadly my father passed away March 2015) moved in 2012. Since day one they have been cared for with patience, consideration, affection and kindness. The home is clean, does not smell and staff are always available and willing to assist. Food is home cooked on site, is varied and excellent
with choices at each meal.
My mother's hair and nails are done regularly and she is always dressed smartly. I couldn't give better care if she were able to live with me. Whenever I visit I find her happy and I couldn't wish for more.
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Review from Patricia B (Friend of Resident) published on 10 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean an fresh. Staff are wonderful- ready and willing to assist and eager to please. They care for the residents as if they are family. Everyone is dressed well and always well presented. Food is excellent - cooked on site and always and always fresh and varied. Residents are encouraged
to be as physically and mentally active as possible and personal choices are considered at all times. the home is well supported by local doctors, health visitors, church visitors, volunteers and entertainers. Standards are extremely high but a feeling of "home"is maintained.
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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Ashley Arnewood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Ashley Arnewood Manor is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Ashley Arnewood Manor is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Amanda Butler

Job Title: Care Home Manager Joined: 2017

Amanda Butler is our Registered Care Home Manager and has 32 years of experience in the care sector. Amanda holds a Level 5 Diploma in Leadership for Health and Social Care. She is skilled in managing residential care and has extensive experience in dementia care, end-of-life care, nursing care, and mental health.


As well as running the care home, Amanda is supported by a wonderful group of experienced professional caring teams that deliver the care, love and attention required to all our resident's needs every single day.

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Laura Halligan

Job Title: Deputy Manager Joined: 2021

Laura is our Deputy Care Home Manager, and along with Amanda, she supports the care team and home needs on day-to-day requirements.

Frequently Asked Questions about Ashley Arnewood Manor

What types of Care is Ashley Arnewood Manor registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashley Arnewood Manor have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashley Arnewood Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Arnewood Manor to the centre of New Milton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Arnewood Manor to verify any information. View our terms and conditions. Ashley Arnewood Manor has an Enhanced Service - more info.