Belford House

We used Belford House for the day and holiday respite for my 91 year old mum. They were always extremely helpful and did their best to accommodate her complicated needs. Mum was always happy to go there and all the staff were very good with her.

My wife has become a regular visitor to the home which has provided me with a much needed break as I am her full-time carer. Leaving her each time fills me with confidence as I know she is being very well cared for by all of the wonderful staff there. She was very anxious the first time she went there, however the reassurance of the staff and the calm and homely atmosphere has made her feel relaxed and comfortable. The dining room is absolutely amazing which mirrors the standard of the food. On her last visit a group of residents which included my wife, were taken out on a mini bus to a local pub and enjoyed a meal. I am very grateful to the staff and the management for the care they give her and for my peace of mind.

Dad started to call Belford House "home" within days of moving in. He was secure, comfortable, warm, well fed and well looked after. Actually, he was spoilt rotten! of course some days were difficult for us visitors as we saw dad gently decline, but what a blessed relief it was to know that he was in such capable and caring hands. The manager and the entire team a truly heartfelt "Thank you"

My aunt has had a very positive experience, settled very well. All the carers are very happy and kind and the management team easy to approach and extremely helpful. A very happy team! The laundry seems to find it's way back to the proper place.

My Mum moved into Belford House in June 2014 and was a changed person because of it! Having lived alone for a long time, she had withdrawn into herself but within a short time of being at Belford, she was smiling, chatting, looking after other residents (!) and going out on day trips, something she had not done for years. The staff were always encouraging her and making sure she got the best care possible. I'm an only child and couldn't be available for every hospital or doctor's appointment and the flexibility the staff demonstrated in getting her to those appointments was brilliant. When the key worker system was introduced, I was delighted with the member of staff appointed as I felt she understood Mum and would be firm but fair with her, something she needed! Sadly, Mum passed away in July 2015, but the end of life care provided was exceptional and I always felt that I was kept informed of what was going on. Thank you to everyone for making the last few weeks of her life bearable.

My dad went into Belford House four months in November 2015, it was a very big decision as he was leaving his home of 30 years but we as a family haven't looked back. He looks so much better. He loves the company and all the staff are lovely, nothing is too much trouble. The home itself is beautifully decorated and clean. The food is delicious, when can I move in :)

Belford House is an excellent, friendly, supportive, well run residential home for frail elderly people who I could thoroughly recommend. It has a very homely feel and makes its residents welcome and really part of a community. The staff have endless patience and look after everybody with huge care and compassion. My mother feels totally confident that at this point in her life everyone is totally dedicated to her health and wellbeing.

Communication with the staff was so much improved when residents were allocated a "key worker". I was particularly impressed when heavy rainfall flooded Belford House, no more could have been done. Also mums end of life care was exemplary - attention to details like mouth care, turning, pressure sore care, help with swallowing and coughing up phlegm. Foods to tempt during the last days help with feeding. The interior décor of the home is tasteful and uplifting. There is no smell of urine around the home. The maintenance and repair is excellent. Personally there are a few improvements I would like to see but I think priorities are met.

Excellent care in all respects.

My mother has been a resident for 5 years. She needs overall care as arthritis limits her mobility, no dementia involved. BH meets all her needs in a caring and friendly manner. The home is clean and recently refurbished. It always smells great (v. important), prompt action is taken when ill.

My sister has been a resident at Belford House for eighteen months and I am more than happy with the care and attention she has been given. I myself have always been made welcome by all the cheerful staff and management team. I am more than pleased that I chose Belford house to care for my sister.

My father was welcomed and from the start considered Belford House his home. He always commented on never feeling alone and that all the staff were his friends. As a relative I was always listened to and told of anything concerning my father's well being. He died on Christmas Day 2015 having had the best care possible for over 3 years. His death was treated with dignity and compassion. The staff always went beyond their job description to make my father happy.

I am very aware of the difficult year or so that all the staff have had to contend with and I am sure that we all will be pleased to see an end to the upheavals that have occurred and I know are still ongoing. I commend you for the way you have handled everything over this period.

The care is excellent, there are always plenty of carers to give individual attention to the residents. Residents are treated in a cheerful, friendly, yet respectful way. In six years I have never seen a carer show impatience or be anything but helpful and caring. Following a change of chef the food is now excellent and well presented, with great care to tempt difficult eaters with special treats etc. There has recently been a large scale refurbishment of the home, carried out with the minimum of disruption to residents (but not I suspect the staff) and everything is fresh and attractive. The new dining room is super, every effort is made to keep the residents active and happy. The atmosphere is excellent.

Thank you Belford House. Belford House is a small, homely environment providing an excellent level of care for my aunt. She is respected as an individual and treated with dignity at all times. Rooms and communal areas are attractive, clean and cosy. Food is good and seems varied and nutritious. Management and administration are excellently efficient and flexible. The caring staff are superb: patient, cheerful, kind, approachable and very professional. Laundry is well managed and activities, especially trips are plentiful.