Borovere

10 Borovere Lane, Alton GU34 1PD
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9.8 54 Reviews
  • Borovere, Alton
Borovere is a long-established care home in the area, recognised for delivering residential, respite, and dementia care.

As part of Greensleeves Care, a well-regarded UK care charity focused on placing people before profit, residents benefit from flexible trial stays that help ease the move into care. They also have the security of Greensleeves Care’s ‘Home for Life’ promise, which ensures no resident will be asked to leave should their financial circumstances change.

Situated on the outskirts of Alton and surrounded by neighbouring homes, Borovere occupies its own attractive grounds. These include a peaceful secret garden and a welcoming courtyard, both of which host regular events and gatherings. The location also provides convenient access to nearby amenities such as Alton Public Gardens, along with organised community trips including pub lunches and visits to local garden centres.

The home offers spacious, fully furnished bedrooms, each with access to either an en-suite bathroom or a contemporary wet room. Residents are encouraged to personalise their spaces with treasured items, photographs, ornaments, or small pieces of furniture, to promote comfort, familiarity, and positive wellbeing.

The in-house catering team prepares fresh, nutritious meals tailored to personal tastes and dietary requirements.
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Care Provided by Borovere

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1593 – £2325
  • Self-Funded Residential Dementia Care: £1593 – £2325
  • RESPITE Self-Funded Residential Care: £1593 – £2325
  • RESPITE Self-Funded Residential Dementia Care: £1593 – £2325

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

The price(s) shown are provided by the care home. Contact Borovere for full pricing details and T&Cs.

Contact Borovere to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Borovere to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paulina Stock (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Borovere welcome visitors. Please contact to arrange a suitable time

Parking

  • There is ample parking available in Borovere's own private car park

Borovere Reviews (54)

9.8

Borovere has a Review Score of 9.8 (9.758) out of 10, based on 21 reviews in the last 2 years.
Over all time Borovere has 54 reviews.

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Reviewer Connection to Borovere
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Total of 54, showing 1-20
Review from J F (Regular Volunteer) published on 15 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit once a week with my therapy dog. I love going and she does too. The staff are amazing and give me a free rein now to go to the rooms of the residents that I know would like to see Willow. I hear that the food is fantastic and when coffee/tea comes round in the morning the biscuits look lovely
(homemade) All the residents I talk to are happy to be there and Andy the Activities organiser is wonderful with them. He makes them laugh.
I think maybe the only thing I would mention is the outdoor space, if more could be made of that it would be the absolute perfect place.
Reply from Paulina Stock, Home Manager at BorovereThank you so much for your lovely review and for the kindness you bring to our residents through your visits with Willow. It is always a pleasure to welcome you both, and we know how much your visits brighten everyone's day. We're delighted to hear your kind comments about our team, activities, and homemade treats.
Thank you also for your feedback regarding our outdoor space. We completely agree that it has great potential, and improving it is actually one of our next projects. We are working on it step by step, and we look forward to creating an even more enjoyable outdoor environment for everyone to relax and spend time in.
Thank you again for your continued support - we always look forward to seeing you and Willow!
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Review from N S (Daughter of Resident) published on 15 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Borovere Care Home has provided exceptional support for my mum since she arrived in May. The staff's kindness in helping her settle in has been outstanding, especially given her challenges with dementia. Paulina's amazing energy, Hayley's unbelievable kindness, and Michelle's straightforward approach
have been invaluable in making her feel at home. Although the transition was not easy, the staff's dedication to maintaining her dignity has been remarkable. The entertainment, featuring 60s pop music, is delightful and engages the residents meaningfully. The social media updates keep me connected, and the team's reassurance has made this difficult decision much easier for our family. Highly recommended
Reply from Paulina Stock, Home Manager at BorovereThank you so much for taking the time to leave such a wonderful review. We truly appreciate your kind comments about our team and are delighted to hear that your mum has settled well at Borovere. It is lovely to know that the care, support, and reassurance we have provided have made a positive difference to both your mum and your family. Thank you for your trust, your recommendation, and for allowing us to be part of your mum's journey.
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Review from Jen C (Daughter of Resident) published on 14 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom moved into Borovere in November 25 and from the initial super warm welcome to now the staff have been absolutely fabulous. Mom was previously in another care home in another part of the country so have a direct comparison and cannot praise Borovere highly enough. She settled in very quickly, she
has put weight on and really enjoys her food. She is on a puréed diet and the effort to keep the meal elements looking different to tempt her appetite is very welcome. They even made her a birthday cake this week with strawberries and cream and puréed her piece so she could enjoy it and made her feel very special. A special mention should be made about Andy and the activities team as there is something happening every day and this makes such a difference. Very happy with the choice to move Mom to Borovere and cannot fault her care.
Reply from Paulina Stock, Home Manager at BorovereThank you so much for your wonderful review and for taking the time to share your experience.
We are truly delighted to hear that your mum has settled so well since joining Borovere and that you have been happy with the care and support she receives. It means a great deal to us to know that our team has made such a positive difference, from the warm welcome she received to ensuring her nutritional needs are met in a way that is both safe and enjoyable.
We are especially pleased that the birthday celebration made her feel so special. Creating meaningful moments like these is something our team is passionate about. I will also make sure that Andy and the activities team receive your kind words-they will be thrilled to know their dedication is appreciated.
Thank you once again for placing your trust in us and for your lovely feedback. It is a privilege to care for your mum, and we look forward to continuing to provide her with the highest standard of care.
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Review from Simon R (Son of Resident) published on 7 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited from 12:00 to 16:00. There good activities which many residents enjoyed. I had a good lunch with my mother. There was good care: friendly chat, help with moving around, medication, and so on. There was a kind, supportive atmosphere. I was made to feel welcome. A visiting dog was also a pleasure-
I'm glad they are allowed.
Reply from Paulina Stock, Home Manager at BorovereThank you for taking the time to share your lovely feedback.
I am so pleased to hear that you and your mother enjoyed the visit and that you felt welcomed by the team. It is wonderful to know that the activities, care, and friendly atmosphere made your visit a positive experience. I am also glad you enjoyed the visit from our therapy dog.
Your kind words will be shared with the team, who will really appreciate your feedback.
We look forward to welcoming you back again soon.
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Review from Nigel C (Son of Resident) published on 18 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a warm friendly welcome at Borovere. Mum is happy, recalls funny stories, is extremely well fed and rested and has great entertainment and stimulation from the staff and entertainment team. They look after all her medication and are in constant contact regarding mums welfare. I couldn't ask for
more!
Reply from Paulina Stock, Home Manager at BorovereThank you for taking the time to share such a wonderful review. We are delighted to hear that your mum is happy,well cared for, and enjoying the activities and companionship provided by our team. Thank you again for your trust and support. It is a privilege to care for your mum and be part of her journey.
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Review from D W (Daughter of Resident) published on 16 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my mum recently passed away in Borovere Care Home. She had been poorly for a while. The care she received at her end of life was second to none. All the staff were respectful of her needs and she was treated with dignity, care and consideration.
They were also mindful of family needs and feelings,
welcoming and updating us on each occasion we visited
I can't thank the staff enough for being there for my mum and supporting me in the last weeks of mum''s life. They made a difficult time bearable.
Well done Borovere staff.
Reply from Paulina Stock, Home Manager at BorovereThank you so much for your kind and heartfelt words. We are deeply sorry for the loss of your mum and send our sincere condolences to you and your family.
It means a great deal to hear that your mum was treated with dignity, compassion, and respect during her time with us. Providing the highest standard of care and supporting families through such difficult times is at the heart of what we do.
I will ensure that your lovely feedback is shared with the entire team, who will be touched to know that their care and support made a difference to both your mum and your family. Thank you for taking the time to recognise their dedication and kindness.
On behalf of everyone at Borovere, we are honoured to have been able to care for your mum and support you during those final weeks. We wish you and your family comfort and strength in the days ahead.
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Review from Irene L (Friend of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has a nice atmosphere, friendly staff, a very good activities coordinator Andy. Very good food.
Gil loves Borovere, when we take her out, she is always happy to go home, as she calls it.
We like visiting, and chatting to other residents especially Prim and Meta
New manager seems very good, friendly
getting things done
Reply from Paulina Stock, Home Manager at BorovereThank you for your lovely feedback.

We are delighted to hear that you feel the home has a welcoming atmosphere and that the staff, food, and activities are meeting Gil's needs. Andy will be especially pleased to hear your kind comments about the activities programme.

It is wonderful to know that Gil enjoys her time at Borovere and considers it her home. We are also pleased that you enjoy visiting and spending time with other residents, including Prim and Meta.

Thank you for your positive comments about our new manager. We appreciate your feedback and are glad to hear that you have found them friendly and proactive.

Your kind words mean a great deal to us and will be shared with the team.
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Review from H P (Daughter of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the Home for two years plus her Care has been excellent. The staff have been amazing and the Care has been over and above and when we chose this Home we we didn't know what it was going to be like and it's been a lovely surprise because it's been amazing. The food is good. The care is
good and so glad we bought Mum here and can I please book my place for when I'm old enough or when I'm ready thank you.
Reply from Paulina Stock, Home Manager at BorovereThank you so much for your kind and heartfelt words. It truly means a great deal to us to hear how happy you and your mum have been during her time with us.
We understand that choosing a care home is a significant decision, often made with a great deal of uncertainty, so it is wonderful to know that your experience has been such a positive one. Our team works hard every day to provide the highest standards of care, comfort, and support, and your feedback is a lovely recognition of their dedication and compassion.
I will be sure to share your comments with all of our staff, who will be delighted to know that their efforts have made such a difference to your mum and your family.
As for booking your own place in the future, we'll certainly keep a space in mind for you! Thank you for putting a smile on our faces with that comment.
On behalf of everyone here, thank you for your trust and support.
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Review from M M (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was excellent, both the manager and senior care explained the reason for review. Went through every element of the care plan.
Reply from Paulina Stock, Home Manager at BorovereThank you for your lovely feedback. Im really pleased to hear that you found the review helpful and informative.

It was important to us to take the time to explain the reasons for the review and go through every element of the care plan clearly and thoroughly.

Thank you again for your kind words it is truly appreciated, and Im glad we were able to provide reassurance and support throughout the review process.
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Review from Jo M (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum moved in the year 2024 so she been here 2 years and she like it here so that make us happy, we know she is safe and happy.
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Review from Sue T (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum moved in the year 2024. So she been here 2 years and she like it here so that make us happy and we know she is safe and happy.
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Review from Shane M (Grandson of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, very clean, my nan is very happy and settled in well. Very friendly environment and atmosphere. I highly recommend Borovere and seeing my nan happy around people interacting is lovely to see.
Reply from Karen Manager, Shepperdson at BorovereThank you for such a nice review, so lovely to hear that nan is settling in well with us.
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Review from Kim C (Daughter of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Borovere care home for 4 years and 8 months and I can honestly say that during that time, all of the staff are lovely and treat and support Mum very well. She often comments to me that she is happy in the care home and everyone is so nice to her so I shouldn't worry about her. There
are staff who are responsible for providing a program of activities for the residents, which they do with enthusiasm. Mum is encouraged to join in with the activities, or when she prefers, she can stay in her room. There is no pressure either way. The grounds and building are maintained very well. During the time that Mum has been there, there has been a program of improvements which include replacing the carpet in the main lounge to installing fencing around the grass area to make it secure for the residents, as well as many other improvements. Mum has had two operations while being a resident in the home and both times the care home have done all they can to care for her on her return.
Reply from Karen Manager, Shepperdson at BorovereThank you so much for the lovely comments, its always nice to hear good things especially when someone has been with us for a while. I shall pass your kind words on to the staff as I know they will appreciate the feedback.
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Review from Frances G (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled quickly and is very happy at Borovere. The staff are kind and caring and have a good relationship with Mum. There is a lovely atmosphere and visitors are welcomed. A good range of activites are offered.
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Review from M E (Niece of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have always looked after my aunt well and treat her and other patients as individuals. There is a wide range of activities and a good ratio if staff to residents. Management staff are responsive and everyone comes across as caring and genuinely interested in their work. From my observation
staff really try to give residents the best possible quality of life.
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Review from J T (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident in Borovere care home for over a year. The treatment she receives from the home are excellent with the staff being kind, friendly and respectful.
The home provides plenty of activities to keep the residents both mentally and physically active. Well done to the team.
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Review from Nicholas C (Friend of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Borovere every week to visit a friend who has now been here just over a year.
I visit a number of other care homes and am impressed with the Borovere staff who are wonderful and the care, attention and love my friend receives is excellent.
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Review from Alison R (Daughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has just completed a 3 week respite stay at Borovere following a hospital admission. At her initial assessment in the hospital and throughout her stay she received excellent care with a professional, friendly, personalised and empathetic approach. The willingness of the staff to be flexible
when managing her preferences and needs in order to make her feel welcome and "at home" was second to none. She has coeliac disease and her gluten-free diet was readily accommodated The activities programme was varied and well-delivered.
The atmosphere in the care home is lovely- really homely and happy.
Communication with management and care staff was easy and all queries received a prompt and efficient response.
We have already booked a future respite stay and I would have no hesitation in recommending Borovere to others needing either respite or a permanent placement.
Reply from Karen Manager, Shepperdson at BorovereHello Alison,Thank you so much for the lovely review you have left, it can be a daunting time for someone coming into a care home for the first time so I am glad that her experience (and yours) was a good one. we look forward to her return visit at the end of the month.
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Review from Philippa D (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I first stepped inside Borovere, I knew Mum would be incredibly well looked after and I wasn't wrong. Lovely people who genuinely care for their residents. Super helpful staff, lovely to interact with, always smiling. Highly recommend Borovere. Rooms are lovely and kept clean and tidy.
Mum very much felt at home.
Reply from Karen Manager, Shepperdson at BorovereThank you so much Philippa for your kind words, mum was happily independent but always a pleasure to look after.
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Review from Judith E (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum really enjoyed her two years and eight months at Borovere.
She settled well and found it a gracious, friendly and very pleasant place to live.
She loved the happy atmosphere in the lounge with the cheerful activities coordinators, spending most of her time there.
The manager and carers were
very kind, professional and friendly and the senior carers looked after her medical needs so well.
The support staff too were always so nice to Mum, who benefitted so much from the pleasant daily pattern of the days with homely coffee, tea and bedtime drinks between good meals in the pleasant dining room.
Her many family visitors were always welcomed by the staff who were very helpful in arranging visits for those travelling from far and near.
When she was mobile, she was taken out to community events which she enjoyed very much.
The family were so kindly supported throughout her time and we are very thankful that we chose Borovere!
Reply from Karen Shepperdson, Home Manager at BorovereThank you so much for your kind words, Mum was a very much loved lady and a pleasure to care for whilst at Borovere and as a family, you were all so supportive of Mum and also of any changes that were required to keep Mum comfortable. It was a pleasure and a privilege to care for Mum.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Borovere is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Borovere is calculated as follows: ( (207 Excellents x 5) + (30 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 249 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Borovere is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

Meet the Team (6)

Kim

Kim Mears

Job Title: Family Liaison Manager Joined: 2019

My role at Borovere is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.

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Sophie Hiscock

Job Title: Deputy Manager Joined: 2024

Sophie has come to us with a wealth of experience in the care sector, previously working as a Care Supervisor for many years with people living with dementia. Sophie is very experienced with new systems being implemented into the home and also being clinical lead with new pathways introduced for enhanced End of Life care.

Michelle

Michelle

Job Title: Senior Carer Joined: 2015

I have been at Borovere for over a decade. It is a great place to work with a friendly team

Lisa

Lisa

Job Title: Chef

I have been at Borovere for over two years. I enjoy cooking a variety of foods for our residents. We hold regular meetings to discuss their feedback on the meals and snacks being served and ideas for future meals that meet nutritional needs.

Moshiur

Moshiur

Job Title: Care Assistant

Borovere is a friendly place to work.

Ayush

Ayush

Job Title: Care Assistant

I enjoy supporting all of the residents at Borovere, which is a friendly home-from-home setting.

Frequently Asked Questions about Borovere

What types of Care is Borovere registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Borovere have?

There are 34 Single Rooms.

What are the Facilities & Services at Borovere?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Borovere to the centre of Alton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Borovere to verify any information. View our terms and conditions. Borovere has an Enhanced Service - more info.