What types of Care is Borovere registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Borovere?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Borovere to the centre of Alton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Borovere care home, 10 Borovere Lane, Alton, Hampshire GU34 1PD

Review from Alison R (Daughter of Resident) published on 6 June 2025
Submitted via Website • Report

Overall Experience

My Mum has just completed a 3 week respite stay at Borovere following a hospital admission. At her initial assessment in the hospital and throughout her stay she received excellent care with a professional, friendly, personalised and empathetic approach. The willingness of the staff to be flexible

when managing her preferences and needs in order to make her feel welcome and "at home" was second to none. She has coeliac disease and her gluten-free diet was readily accommodated The activities programme was varied and well-delivered.
The atmosphere in the care home is lovely- really homely and happy.
Communication with management and care staff was easy and all queries received a prompt and efficient response.
We have already booked a future respite stay and I would have no hesitation in recommending Borovere to others needing either respite or a permanent placement.

Reply from Karen Manager, Shepperdson at Borovere

Hello Alison,Thank you so much for the lovely review you have left, it can be a daunting time for someone coming into a care home for the first time so I am glad that her experience (and yours) was a good one. we look forward to her return visit at the end of the month.

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Review from Philippa D (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience

From the moment I first stepped inside Borovere, I knew Mum would be incredibly well looked after and I wasn't wrong. Lovely people who genuinely care for their residents. Super helpful staff, lovely to interact with, always smiling. Highly recommend Borovere. Rooms are lovely and kept clean and tidy.

Mum very much felt at home.

Reply from Karen Manager, Shepperdson at Borovere

Thank you so much Philippa for your kind words, mum was happily independent but always a pleasure to look after.

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Review from Daphne S (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience

My mum had a fall in the care home on Tuesday. The staff were amazing, I couldn't have wished for her to have had better care and attention. They were very reassuring and kept Mum calm while they waited for the paramedics.

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Review from Judith E (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience

Mum really enjoyed her two years and eight months at Borovere.
She settled well and found it a gracious, friendly and very pleasant place to live.
She loved the happy atmosphere in the lounge with the cheerful activities coordinators, spending most of her time there.
The manager and carers were

very kind, professional and friendly and the senior carers looked after her medical needs so well.
The support staff too were always so nice to Mum, who benefitted so much from the pleasant daily pattern of the days with homely coffee, tea and bedtime drinks between good meals in the pleasant dining room.
Her many family visitors were always welcomed by the staff who were very helpful in arranging visits for those travelling from far and near.
When she was mobile, she was taken out to community events which she enjoyed very much.
The family were so kindly supported throughout her time and we are very thankful that we chose Borovere!

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you so much for your kind words, Mum was a very much loved lady and a pleasure to care for whilst at Borovere and as a family, you were all so supportive of Mum and also of any changes that were required to keep Mum comfortable. It was a pleasure and a privilege to care for Mum.

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Review from Elaine S (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience

My mym's time at Borovere was lovely. The staff were kind, caring, sensitive and considerate to my mum's needs. My mum was there for two and a half years, and I never had any concerns for the care they gave her. The manager is the key member of staff. She runs an excellent home, and the staff respect

her.

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Review from S B (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

Mum settled quickly. After a couple of weeks, she stopped asking when she was coming home. The staff introduced her to other residents and helped her join in the activities making her feel secure. Mum began eating normal food again after being on a liquid diet. I was kept informed by phone of any changes

even though I visit every week. Mum laughed and joked with the staff and began to have a new lease of life at 101. She was taken out and enjoyed all the activities and visits from organisations. I am so pleased we chose Borovere Care Home.

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Review from Sue F (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience

Mum has now been in Borovere for a few months and has settled in really well. The staff are so kind and caring; she speaks well of everyone.
We wanted a small tea party for Mum's 97th birthday, and the team were really helpful. They arranged the lounge for us with drinks and a birthday cake and also

heated up the items that we brought in. They were on hand for anything we needed on the day.
There's always a nice atmosphere in the home, and being smaller, it has a cosy and personal feel compared to some of the larger ones I have visited.

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you so much for the review; we do try and make it as homely as we can, especially when there is a special occasion to celebrate. I am glad Mum was able to have so many friends and family with her for her day.

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Review from Isobel S (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

We chose Borovere for Mum as it was smaller in scale and had a warm, homely atmosphere. The permanent and agency staff are excellent: kind and caring. They dealt with Mum's increasing personal needs with sensitivity. There are varied activities for those that want them and a good choice of food.

Reply from Karen Shepperdson, Home Manager at Borovere

It was very kind of you to submit a review for the home; Mum was only with us for a short time, but it was a pleasure to care for her, she was always very grateful for any help she was given and very respectful.

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Review from D E (Brother of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience

We visited my sister on her birthday. She was lively and happy throughout our visit, particularly when the care home staff joined us for a few minutes, producing a birthday cake as well as presents and cards signed by more than a dozen staff and residents. This made her day complete, and we left feeling

really glad that she was living among such nice people.

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you so much for your kind review, which I will share with the team. We are delighted that your sister had such an enjoyable birthday.

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Review from Andy C (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience

The home has been a perfect, safe and warm environment for my mum since moving there six months ago. The staff have shown compassion and empathy and a real warmth towards her. As a family, we have always been impressed with the breadth of activities keeping the residents occupied. Thank you so much

for being so kind.

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you for the lovely words you have expressed about your experience whilst Mum was with us; it was our privilege to care for Mum, even if only for a short time.

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Review from Barry P (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience

I found this care home on google, searching the area in the middle of where my sister and I reside. On reading from their website I found that it was the one I would like my mum to become a resident in. Sister and I visited, discussed opportunities and agreed Borovere was definitely the one for us,

however Mum has always said 'Please never put me in a care home', so Sister and I were very anxious. Now after only a month, Mum loves the place, she looks better and is eating well, both Sister and I are of course very happy with this. I can now tell you too that the staff at the care home are first class and are led by a very good and caring Manager. I am sure that my Mum has now got a lot of life left in front of her, even though she is 101 years of age, a situation that I could not be sure of with the former visiting home carers.

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Review from M W (Son-in-law of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience

Although my father-in-law only stayed at Borovere for three days before he was admitted to A & E at a local hospital, he thoroughly enjoyed his stay and remarked on how kind and caring the staff were - all of them. We can back that up from our daily visits too, particularly the house manager. The home

focuses on it's homely, family atmosphere and it really is just that. One other thing my father-in-law commended was the food, which is high raise indeed.

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Review from Glen T (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

Dad was welcomed into Borovere in mid-2016 at age 94 - it became his “home from home” for almost 7 years until he sadly passed away at the amazing age of 101 years, 6 months, in 2023. He was always treated with care, compassion, and respect – and our family were always made welcome and included - in

fact, we felt part of the Borovere “family”. Dad was very happy at Borovere – especially when it was “fish n chips” for lunch on a Friday – and he used to participate in the activities with much enjoyment. Dad’s 100th Birthday was unforgettable, in so many ways, and we will be forever indebted to the Borovere staff for all they did to mark the event. Our family always had great confidence in the management at Borovere, especially during the difficult times of Covid. We feel very fortunate indeed that Dad was at Borovere – in fact, we believe that it is through the care he received that he was able to live so long. One hundred and one years, and six months. Thank you Borovere, for everything.

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Review from Robert W (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience

Dad lived at Borovere, from May 2016, until his death in January 2022. Borovere has a nice home from home feeling. Dad always seemed happy and content living there. The staff/management team, have always been kind and caring and made visitors welcome. When Dad was put on end of life care, we were allowed

to spend a lot of time with him which was a great comfort. I shall miss visiting Borovere, but happy, we made the right choice of care home for Dad.

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Review from Kim C (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Borovere for eight months. She has a comfortable room, to which we have added some items of her own furniture to help her settle into her new environment. She is very happy in the home and often comments how nice everyone is towards her and how helpful the staff are.

She enjoys the food provided. Mum is encouraged to join in with the planned activities which helps to stimulate her. This is a small care home, which enables the staff to provide a personal service, as they get to know know each resident.

Reply from Karen Shepperdson, Manager at Borovere

Thank you for the lovely review. I am glad that you feel your mum has settled in well.

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Review from C L (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience

My mother was used to having full time care by her children, with the support from a care agency until covid. She came to Borovere, due to our exhaustion. I think she found it difficult to adjust because of her failing eyesight and deafness. This meant, she hasn’t interacted with other residents as

she might have done. She finds eating in front and waiting of others embarrassing, as she is unable to see what is on her plate and how much she is attempting to put in her mouth. All the carers have been very kind to her and she really enjoys the interaction with them. I do feel that the meals are the weak point. She was used to having a variety of green vegetables, kale, broccoli etc.(not peas) baked fish, chicken and gammon etc, things that were easy to digest and a variety of desserts. Please don’t think she is always complaining, she isn’t, some meals she says are delicious!

Reply from Karen Shepperdson, Manager at Borovere

I was sorry to read that you feel your mum's dietary needs are not being met, as we take great pride in the dietary needs of our residents. We try and have a varied menu which is reviewed regularly, with input from the residents in the home. I will arrange for the Chef/Manager to meet with your mum and discuss her requirements moving forward.

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Review from S J (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Excellent care, great attention to detail, also quick details, for example ensuring that my mum's room has shelves, and pictures, are swiftly put up. All adding to her overall experience of care and this being her home.

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Review from Belinda H (Niece of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Borovere is a beautifully kept home, very comfortable for the residents and whenever I go, it is always spotlessly clean. My aunt is always very happy when we visit, she looks, well looked after and enjoys the activities and interaction with all of the staff and other residents. As visitors, we are

always made to feel welcome and have been regularly kept informed of all the changes to visiting due to Covid etc. The management team are always very accessible and happy to discuss any concerns we may have. A big thank you to all of the staff for keeping our loved ones safe during this difficult time.

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Review from Linda K (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience

My mother moved into Borovere in 2018 after my father died. They had been married for 77 years. The family were naturally worried about how Mum would cope with not only losing her soul mate but leaving her own home. We need not have been concerned as the staff at Borovere did everything they could to

help her settle. The care they have given her since has been amazing.
Last year Mum was 100 years old. The scope to celebrate due to COVID was limited but the staff made every effort to make the day special for her.
She has just celebrated her 101 birthday and once again celebrations had to be limited. Given all the extra calls on their time due to COVID, the staff still made it memorable for not only Mum but the family. We have some lovely photos of her looking so happy. Thank you Borovere.

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Review from Sharon M (Daughter-in-law of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

My mother-in-law moved to Borovere in 2018 and we were struck immediately by the kindness and the efficiency of the whole team. She has enjoyed the company of the other residents, the excellent home-cooked meals and also being able to provide a lap for Jack the cat.
This year has been particularly

challenging and the staff have worked tirelessly to keep people safe and the home Covid-free.
We are very grateful for both the professionalism and the quality of her care. This really is a lovely home.

Reply from Karen Shepperdson, Home Manager at Borovere

Dear Sharon, thank you very much for your lovely review and kind words. We will share your nice comments with our team at Borovere.

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