Borovere

She has just celebrated her 101 birthday and once again celebrations had to be limited. Given all the extra calls on their time due to COVID, the staff still made it memorable for not only Mum but the family. We have some lovely photos of her looking so happy. Thank you Borovere.

We are very grateful for both the professionalism and the quality of her care. This really is a lovely home.

My mother has been in Borovere for 4 years and is extremely well cared for in all ways. The staff are friendly and kind. I feel very confident to leave her there knowing she is cared for, safe, well-fed, and has all the comforts she could wish for. As well as providing all of these, they go one step more and really care for the elderly who need love and comfort. A lot of the staff are the same staff from when she first arrived and therefore they are familiar with her and she with them.

I, nor any member of my family, would have any reservations in recommending Borovere to any family looking for a loving, well-managed and maintained home for their elderly parent.

The whole team at Borovere have been absolutely amazing throughout the Covid epidemic. Their "normal" standard of care was already exceptional, but they have gone above and beyond expectations in caring for residents in these difficult times. We have been able to maintain contact with Dad (he is a 99-year-old resident) through Skype calls and socially distanced - and very safe, Covid-secure personal visits. Without doubt, this has put so much additional work and stress on the staff, but they have maintained a brilliant level of cheerfulness and commitment to their residents, and indeed to their residents' families. Truly outstanding!

The staff at Borovere are brilliant; hard-working and very caring. Having dementia, my mother can get anxious and become verbally abusive and yet her carers remain calm and positive. They have also helped me to come to terms with my mother's mood swings. Because the home is so well managed, it has been COVID-19 free. Relative-visiting was reinstated as soon as possible after lockdown and is a safe environment. Although my mother is not always able to take part in activities due to her dementia, the home arranged for therapy sessions and visits to local tea dance, both very successful.

During lock-down and in the months since the staff at Borovere have been exceptional in every way. The high standard of care for residents, the love and constant empathy shown by all the staff, shine out. It's hard to find words to fully express my deepest thanks for the way in which contact has been maintained between me and my dad throughout these challenging times - using skype to keep us in touch. The staff have been amazing in so many ways - always so helpful and reassuring. We feel very confident in Borovere for the professional and superb way in which they care for the residents and also the staff and the residents' family members, during these very challenging "covid" times.

I came into Borovere care home on July 5th 2018. I cannot fault the care we receive here. I've made new friends and there's a marvelous atmosphere. I am very happy.

My aunt was very happy at Borovere and the standard of care was exceptionally good. We were so impressed by the efficiency and kindness of the staff. The care she received was excellent.

My mother went into Borovere for 10 days respite care. She was looked after very well by caring staff and said she felt safe and secure during her stay.

We are really impressed with the excellent standard of care offered by Borovere and its staff. We are particularly impressed by the efficiency and kindness of the staff.

Dad is happy and very well cared for. His room is spacious and very nice. All the staff are happy to do everything to make his stay happy and comfortable. With activities every day to join in and mix with other residents. The home provides the amount of care we just couldn't give him.

I am very happy to be living at Borovere. I was recommended the care home by my doctors and family agreed that the facilities are excellent. Since living here, I have made many friends and I like the activities that are on offer.

I cannot recommend Borovere Care Home highly enough.

My mother came to Borovere distressed, confused and confined to her chair, having lost her husband and carer, then having tried home care and two other residential homes, without success. In the six weeks that she has been at Borovere, however, we have seen a gradual, yet huge improvement in her mood and mobility. She is also eating well, having her hair done and for an 81-year-old, with her medical condition, she is now remarkably bright, compos mentis and newly sociable. The family is absolutely delighted and continually impressed with all that Borovere do for her and can't thank the staff enough. The kindness, patience, quality of care and close attention to comfort and detail that Borovere offer her, far exceeds that of the previous 2 residential homes in which she has stayed and so we are delighted to have found Borovere and for her to now become a permanent resident. I should also add that the home cooked food is just fantastic!

My elderly mother was increasingly frail but always lively and intelligent. She was well cared for and died of pneumonia on 9th October. The care she received during her last few weeks was exceptional. I have nothing but praise for the management and the teams of carers. Sometimes the home seemed to be short of carers and used agency staff. These were efficient but impersonal. Many staff are European and are excellent - recruiting them will be more difficult in the future due to the present unhappy political situation. The home might do well to recruit a team of volunteers just to talk to patients. Food was adequate - seasonal vegetables and fruit rarely appeared. Laundry service could be improved.

My Mother was a resident of Borovere Residential Home in Alton for six and a half years before she died there this October. She had excellent care from the staff, who she often praised. She became very fond of some of them and felt as much 'at home' as it's possible to do when no longer in one's own home. They looked after her right to the end of her life, until she died peacefully, with a carer by her side. Family members had visited the day before and were greeted with sympathy and kindness.

For most of her life there, Mother enjoyed many of the activities that were provided each day.

Members of the family were known and welcomed when visiting Mother. I will miss going to see both her and the staff.

A very happy experience both from a professional point of view from my own happy time and also seeing the sensitive care taken both from a new comers point of view and my own personal view as a long time resident. My climax was my recent birthday to which all residents were invited by me. It was the happiest birthday of my life. Enjoying myself with what I now regard as my family including of course our care management and staff lovely well qualified people.

All in all, a fine place for my 96-year-old mother to end her days - thank you.

My mother has been a resident for 18 months and has excellent care. The staff always treat her with respect and kindness. We can visit at any time and are always welcomed. I have taken my young grandson on a number of occasions and all the residents enjoy seeing us. We even are welcome to join in with the activities. It feels like we are part of a family and I have absolutely no worries about the care my Mum receives, even from the cleaners and handyman. Everything is done in the best interests of the residents with love. Some of the building is a bit tired but we looked at a number of homes before choosing Borovere and we are so pleased that we chose it and are confident that we had made the right decision. I am sad that we will no longer be part of this 'family' and will go back to say hello for their open day and if I am passing. A big thank you to everyone at Borovere for all the care they have given my Mum. I know that no one else could have done a better job.