East Hill House Residential Care Home

The response from all the staff are excellent towards my son. All the team is fantastic and we are lucky to have found them.

The staff at East Hill House are loving, caring and fun. Our mother is very well looked after and we know that she is safe and loved.

After East Hill House responded to our request for help, they offered us the use of their facilities to enable to perm our Grans' hair. Upon arrival, we were made to feel very welcome. All staff are very friendly and extremely helpful. My Gran said it had a very welcoming feeling as we went through the door. They have invited us back anytime for visiting and to attend their daily activities or for a day's respite. My Gran may need more care in the future and would recommend East Hill House.

After initial worries found at age 93 it was more than a good idea to become a resident. It was the obvious solution to my circumstances I.e. Refusal to be a burden to daughters. Always liked my own company and I have it here together with every assistance, food, washing, cleaning. I have my own bedsit plus own furniture.

Wonderful home, the staff are wonderful and I was treated so well when I visited and the home feels like a 'home' and you are made to feel so welcome. The deputy manager is very knowledgeable as well, which is nice to see. Well trained staff and staff that are willing to better themselves. The home is like one big family, with all the staff and residents and all visitors so nice to see, as I had a vision in my head of what a home was and trust me I was so wrong. All homes should be like East Hill, so great work to all the staff.

I know the staff in this home and they go above and beyond the call of duty. Stay and work extra hours for residents needs. Great team and very well led and always better themselves to add better life for the residents of East Hill House.

My husband received very good care during his final few weeks of life. The staff showed him kindness, love and respect while seeing to all his needs. As always, we, the family were made very welcome and were also shown kindness at a very heartbreaking time.

Super accommodation and grounds and very friendly, knowledgeable staff. Really enjoyed the Christmas Fundraiser.

The grandchildren love to come to visit.

The only negative is that the building is a little tired and needs freshening up- that, however, is more than compensated by the attentive, caring, thoughtful, lively, fun, inspirational. self-deprecating and respect-giving staff. Led by the manager this is a fantastic care home.

Very good.

My mother is very happy and contented and being well looked after by all the staff. Whenever I visit my mother, staff always have time to talk to me about my mother. Recently we had Shelley my mums dog put down, mum naturally was very upset, when I took her dog away from her, the staff have been incredible, in comforting my mum and explaining to her over and over again what has happened to her life long friend. I cannot praise them enough, so glad that we found East Hill.

My two sisters and I came to have lunch with mum, we had a large choice of menu and all three of us enjoyed our lunch, the rice pudding was amazing.

Excellent residential home, driven by an energetic and ambitious manager, well supported by the deputy manager and activities co-ordinator and all carers with whom my wife and I come in contact with on a regular basis. All staff, without exception, are extraordinary, caring and patient with the residents, however challenging. The activities programme deserves a particular mention, given it is so imaginative and ambitious in the context of the limited abilities of the resident - more passive enjoyment that active participation for many. Impressed by the democratic structure of the home with the encouraged participation of the residents and relatives. I could go on...

My 88 year old mother has been living at East Hill for approx 2½ years. She is very immobile with rheumatoid arthritis and very anxious. I am always impressed how East Hill cope with her increasing needs in a dignified caring manner. They also have unlimited patience with her.

Staff are friendly, my room is nice and the food is good. I get enough support from the staff.

I have lived here for over 6 years and have enjoyed everyday spent here. The staff and members have always looked been after in every way, the home and the garden are very well looked after too. The use of locals - schools etc. are very welcome here and we enjoy their visits with us. This home is as it is, one large family living here at all times. The training here is very good, even helping other homes in their training, especially in dementia and alzheimer problems.

This is a very well run and friendly care home. My Mother spent 3 weeks on respite care with her dog. They were both looked after extremely well. The carers took Mum's dog out for walks in the garden and because the dog was looked after mum was very happy. When I visited her she was laughing and joking. Now that she is back home she has decided that she misses the company and would like to move in as a permanent resident. So while we wait for a room, she will be attending day care. The home provides individual care packages to suit the needs of the residents. I cannot recommend this care home enough.