East Hill House Residential Care Home

East Hill Drive, Hilbrow Road, Liss GU33 7RR
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9.6 56 Reviews
  • East Hill House Residential Care Home, Liss
East Hill House offers flexible residential and residential dementia care to meet individual requirements. The dedicated team works very closely with each of the residents, their families, and loved ones to ensure personally tailored care plans are put in place.

The home is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease and vascular dementia, and their specialist dementia training highlights the importance of meaningful activities and a stimulating environment.

The home gives as much independence as possible, letting individuals choose how to run their life in the home, and if they prefer to have dinner in front of the TV, or even dust their own room, the staff will make it happen. Just as putting their own stamp on their bedroom, the team will be on hand to help to personalise it with the things they love.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Stairlift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

These prices are only a guideline, please contact East Hill House Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emilie Huffer (Interim Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • East Hill House operates an open visiting policy, where residents and loved ones may visit at the times that are most convenient.

East Hill House Residential Care Home Reviews (56)

9.6

East Hill House Residential Care Home has a Review Score of 9.6 (9.620) out of 10, based on 14 reviews in the last 2 years.
Over all time East Hill House Residential Care Home has 56 reviews.

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Reviewer Connection to East Hill House Residential Care Home
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Review from Shelley C (Granddaughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After East Hill House responded to our request for help, they offered us the use of their facilities to enable to perm our Grans' hair. Upon arrival, we were made to feel very welcome. All staff are very friendly and extremely helpful. My Gran said it had a very welcoming feeling as we went through
the door. They have invited us back anytime for visiting and to attend their daily activities or for a day's respite. My Gran may need more care in the future and would recommend East Hill House.
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Review from Vera D (Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
After initial worries found at age 93 it was more than a good idea to become a resident. It was the obvious solution to my circumstances I.e. Refusal to be a burden to daughters. Always liked my own company and I have it here together with every assistance, food, washing, cleaning. I have my own bedsit
plus own furniture.
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Review from M R (Friend of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home, the staff are wonderful and I was treated so well when I visited and the home feels like a 'home' and you are made to feel so welcome. The deputy manager is very knowledgeable as well, which is nice to see. Well trained staff and staff that are willing to better themselves. The home
is like one big family, with all the staff and residents and all visitors so nice to see, as I had a vision in my head of what a home was and trust me I was so wrong. All homes should be like East Hill, so great work to all the staff.
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Review from A J (Friend of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know the staff in this home and they go above and beyond the call of duty. Stay and work extra hours for residents needs. Great team and very well led and always better themselves to add better life for the residents of East Hill House.
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Review from Faith C (Wife of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband received very good care during his final few weeks of life. The staff showed him kindness, love and respect while seeing to all his needs. As always, we, the family were made very welcome and were also shown kindness at a very heartbreaking time.
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Review from Ruth F (Friend of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super accommodation and grounds and very friendly, knowledgeable staff. Really enjoyed the Christmas Fundraiser.
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Review from Martin R (Husband of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always feel welcome on my visits.
I knew this was the right home for my wife as soon as I walked in.
My wife is very happy here, and you can see she enjoys living here.
Staff are all nice and make you feel welcomed.
The grandchildren love to come to visit.
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Review from G S (Son of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only negative is that the building is a little tired and needs freshening up- that, however, is more than compensated by the attentive, caring, thoughtful, lively, fun, inspirational. self-deprecating and respect-giving staff. Led by the manager this is a fantastic care home.
Reply from Samantha Booty, Home Manager at East Hill House Residential Care Home

Thank you for your kind remarks. At East Hill House we take great pride in ensuring we deliver high-quality care and facilities and it's lovely to see that we make such a difference to our residents and their families. We always welcome the chance to improve and are currently reviewing opportunities for refurbishment and renovation in the home. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

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Review from John P (Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from Bridget G (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy and contented and being well looked after by all the staff. Whenever I visit my mother, staff always have time to talk to me about my mother. Recently we had Shelley my mums dog put down, mum naturally was very upset, when I took her dog away from her, the staff have been incredible,
in comforting my mum and explaining to her over and over again what has happened to her life long friend. I cannot praise them enough, so glad that we found East Hill.
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Review from Sue Y (Daughter of Resident) published on 8 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My two sisters and I came to have lunch with mum, we had a large choice of menu and all three of us enjoyed our lunch, the rice pudding was amazing.
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Review from Geoffrey W (Son of Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent residential home, driven by an energetic and ambitious manager, well supported by the deputy manager and activities co-ordinator and all carers with whom my wife and I come in contact with on a regular basis. All staff, without exception, are extraordinary, caring and patient with the residents,
however challenging. The activities programme deserves a particular mention, given it is so imaginative and ambitious in the context of the limited abilities of the resident - more passive enjoyment that active participation for many. Impressed by the democratic structure of the home with the encouraged participation of the residents and relatives. I could go on...
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Review from Lesley B (Daughter of Resident) published on 17 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 88 year old mother has been living at East Hill for approx 2½ years. She is very immobile with rheumatoid arthritis and very anxious. I am always impressed how East Hill cope with her increasing needs in a dignified caring manner. They also have unlimited patience with her.
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Review from Debbie C (Resident) published on 1 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly, my room is nice and the food is good. I get enough support from the staff.
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Review from Victor P (Resident) published on 28 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for over 6 years and have enjoyed everyday spent here. The staff and members have always looked been after in every way, the home and the garden are very well looked after too. The use of locals - schools etc. are very welcome here and we enjoy their visits with us. This home is as
it is, one large family living here at all times. The training here is very good, even helping other homes in their training, especially in dementia and alzheimer problems.
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Review from Bridget G (Daughter of Resident) published on 12 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very well run and friendly care home. My Mother spent 3 weeks on respite care with her dog. They were both looked after extremely well. The carers took Mum's dog out for walks in the garden and because the dog was looked after mum was very happy. When I visited her she was laughing and joking.
Now that she is back home she has decided that she misses the company and would like to move in as a permanent resident. So while we wait for a room, she will be attending day care. The home provides individual care packages to suit the needs of the residents. I cannot recommend this care home enough.
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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for East Hill House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for East Hill House Residential Care Home is calculated as follows: ( (109 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 166 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for East Hill House Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Emilie

Emilie Huffer

Job Title: Home Manager

Emilie is our Home Manager at East Hill House, here’s a little bit more about herself and the home in her own words:


“I joined East Hill House four and half years ago as a domestic help. I then moved into the laundry, then the activities and wellbeing team, before becoming the home coordinator. I have recently taken on the role of Home Manager at East Hill House and feel my experience of different aspects of the home places me in a great position to lead the team here.


I love to be involved with the activities and events that we hold at East Hill House, as the best part of the job is my residents. Being with them and interacting in a meaningful way and supporting my team, which is a ‘good bunch’.


I love the local area. There are plenty of dementia-friendly activities happening, including walking football on Mondays and a dementia choir that our residents are involved in.”

Nikki

Nikki Scott

Job Title: Deputy Manager

From supporting the care team to writing and reviewing care plans, I support the home manager with a range of daily tasks. What I love most about my job is the residents, learning new skills, and gaining more experience to be the best for my residents, colleagues, and myself.

Pauline

Pauline Burrows

Job Title: Activities and Well-being Coordinator

I organise tailored activities to the needs and abilities of our residents, ensuring they are person-centred to each individual. My role is incredibly fulfilling, the role goes beyond simply arranging activities, it can provide our residents with social interaction, exercise, and a sense of inclusion.

Victoria

Victoria Barton

Job Title: Administrator

As the home’s administrator, I ensure the smooth running of the home and welcome visitors. I love the variety of my role, working as part of a happy, close-knit team, meeting relatives and residents, and supporting new staff.

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