Milford Road, Barton-on-Sea, New Milton BH25 5PN
Owner: Maureen Thompson
Person in charge: Tracey Holland (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 76 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Residents aged over 55 years. Ages 55+.
Single Rooms: 70
Shared Rooms: 3
Rooms with ensuite WC: 22
Weekly Charges Guide: Personal Care Single £775 – £850 , Personal Care Shared (per person) £600 – £700 (These prices are only a guideline, please contact Engleburn to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Engleburn: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Engleburn has a Review Score of 5.7 (5.700)
The Review Score of 5.7 (maximum of 10) for Engleburn is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Engleburn in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for Engleburn is calculated as follows: ( (2 Excellents x 5) + (10 Goods x 4) ) ÷ 12 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.533 Points relating to the number of positive Reviews for Engleburn is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.2 Target = 0.066 , then divided by 2 = 0.033
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Susan W (Daughter of Resident) on Thursday 10 November 2016. Relates to August 2016.
My mother was a resident in Engleburn for just a few months before she passed away at the end of August. I found the staff and in particular the staff responsible for providing the care for my mother, to be both knowledgeable and understanding with regards to my mother's ongoing anxiety which was a symptom of her Alzheimer's. They were caring and reassuring towards my mother, who felt comfortable with all the care staff within a few weeks. The head of care changed aspects of my mother's care as a result of both her own observations of and conversations with my mother and she was always available to discuss and act upon issues or concerns of my mother I took to her.
No residential home is perfect but to me, the care provided to my mother was the most important thing and I was very happy with the care provided at Engleburn.
How likely would you be to recommend Engleburn? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good