Engleburn

Milford Road, Barton-on-Sea, New Milton BH25 5PN
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9.7 55 Reviews
  • Engleburn, New Milton
Engleburn, in Barton-on-Sea, employs a team who are skilled in the benefits and practice of personal care, carried out in a manner that helps support a relaxing lifestyle.

The focus is on a happy and homely atmosphere, which owners see as essential in making the care home a success, alongside high standards of professionalism.

Dignity, privacy and choice are central to all decision-making and make up the core goals of the home's philosophy.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 76 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Engleburn Care Home Ltd

Person in charge

  • Tracey Holland (Manager)

Local Authority / Social Services

Admission Criteria

  • Residents aged over 55 years
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (3)

Engleburn Reviews (55)

9.7

Engleburn has a Review Score of 9.7 (9.700) out of 10, based on 18 reviews in the last 2 years.
Over all time Engleburn has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Engleburn
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Total of 55, showing 21-40
Review from Malcolm S (Husband of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of every aspect of Engleburn care home. Due to the necessary covid restrictions and my wife's lack of language we have not had access to the main areas regarding Cleanliness, Food & Drink, and Activities. However, the unique visitor cafe facility in the grounds more than compensates
for this. The staff without exception have been unfailingly welcoming, caring, and professional whether on the telephone or in person.
Reply from Tracey Holland, Manager at Engleburn

That's lovely to hear, thank you. The tearooms certainly do give us more options for visitors and clients. It's definitely an added bonus for all. Lovely review. Thank you.

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Review from C M (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and polite staff who are always very helpful. Clean and tidy both inside and out. I couldn't wish for a better environment for my mother to be in and any better people to be caring for her. Five stars/ten out of ten.
Reply from Tracey Holland, Manager at Engleburn

Thank you for your review.
It's lovely to have such positive feedback and the pleasure is all ours. We are pleased to be able to have mum live in our home and enjoy spending time with both mum and yourself on your visits.
Thank you

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Review from Sally O (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved here 4 weeks before Christmas from hospital and was not walking. She has thrived and is now zipping around behind her Zimmer frame. The carers are so lovely and caring. Engleburn has also been generally helpful at a very stressful time as I have POA. The cafe is a lovely place to meet Mum.
One member of staff, in particular, has been the main person I have met with Mum and she has been so welcoming and kind.
Reply from Tracey Holland, Manager at Engleburn

We are very glad to have been a help and soon hope to be able to welcome you into the home for normal visiting. Mum really does enjoy the activities and appears happy and settled.

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Review from Robert A (Son of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for some years and I am impressed with the care that she receives. In particular, the staff are so caring and loving towards Mum. I am also particularly impressed by the way that they have kept the home covid-free but have been flexible about emergency visits. I could not
wish for a better place for Mum.
Reply from Tracey Holland, Manager at Engleburn

Thank you so much. The pleasure is honestly all ours.

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Review from Ted J (Partner of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all members of staff friendly, professional and competent, a nice atmosphere. Much care is taken to protect the home from covid. Myself and the family are happy with the care and attention given.
Reply from Tracey Holland, Manager at Engleburn

Thank you that is great to hear. Yes keeping Covid out of the home has been a daily battle but one we are winning at the moment.

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Review from Jim W (Friend of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in this care home since the end of Sept 21 to this date Jan 22. A couple of months now. Because of Covid restrictions I've not been able to enter the home or see her room or other parts of the home. But I have seen the entrance foyer, where the Covid tests are rigorously done, and
through the glass wall there I've seen the reception area. At a booked time my friend is brought down to see me. They have an excellent idea of a small separate café/restaurant in the grounds and we go there for coffee and cake. Every time I've visited I've only seen happy, friendly and motivated staff. What I've seen of the building is spotless and the café certainly is. My impression is of a well-run, happy care home. If you visit try the chocolate cake in the café...mmmm. I certainly have no concerns and instead, I'm rather pleased she is in their care. I'd rate this 5-star except I don't know about the activities or costs. So the website marks it down...not me.
Reply from Tracey Holland, Manager at Engleburn

Thank you so much for your lovely comments. The tearooms has made a lovely addition to the home and in these difficult times ensures safe visiting. We will be very glad when we can safely go back to normal visiting in the home.

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Review from Alan K (Husband of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Engleburn only since September 22nd when she was transferred from her first ever care home where she was unhappy. Engleburn has proven to be an excellent choice and in the shortest time has transformed my wife and raised her spirits such that she is happy and contented
with the kindness, expertise, and facilities that are provided, truly wonderful.
Reply from Tracey Holland, Manager at Engleburn

Thank you so much for your kind words. You are truly a lovely, caring family to work with and the pleasure is all ours. It is so lovely to see a client enjoy so many of the home's activities and make so many friends.

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Review from A M (Husband of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all your staff excellent in all respects and am really happy that my wide is in such a wonderful home.
Reply from Tracey Holland, Manager at Engleburn

Thank you, the pleasure is all ours. Lovely family to work with. Looking forward to many more fun times and activities.

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Review from Elizabeth D (Wife of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has greatly improved over the last few months, as the standard of care has greatly improved.
Reply from Tracey Holland, Manager at Engleburn

Thank you for your high star rating. The home has remained the same over the past several years, with no changes to management or staff. We do and always have strived to provide good quality care to all of our clients. I am not aware of any great changes.

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Review from Julie C (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Engleburn since May 2019. I am her only daughter and live in Brittany France. The care my mum receives is wonderful. All the staff are kind and patient so much humility it's a warm family atmosphere. Whenever I telephone Engleburn I am received with cheerful helpful voices. Living so
far away and having mum so lovingly looked after is amazing.
Thank you to all of the staff!
Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words. You have all been so supportive throughout these difficult times and we will continue to do everything possible for Mum to remain as happy as she is and to continue to have as much contact with you as possible

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Review from Kathleen J (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault anything about Engleburn. My mum is settled, happy and looking really well. Staff have been excellent and respond to any requests promptly. It is so good to know that my mum is happy, and more importantly, safe. Thank you to everyone involved in her care.
Reply from Tracey Holland, Manager at Engleburn

This is so lovely to hear. We are very glad that mum has settled and is enjoying life in the home.

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Review from L D (Son of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff have always been welcoming and friendly, willing to discuss matters openly. Current circumstances mean I have not been able to visit Mum in the home, but the customer care manager has been kind enough to send me a brief video "tour" of her room and the common areas, based on which I have been
able to make ratings below. Recent experience of visits and observing staff with Mum as they take her from the building to the summer house used for visiting tells me that they are caring and interested in the well being of residents. Mum's engagement with them seems a happy one, too, which gives us comfort as a family. Mum often has small complaints about food standards, but we don't really know how much of that is because it is not the way she would do it. Similarly, she has the odd moan about not being able to get her medication on time, but staff are usually quick to react when she mentions this. On the whole, we think Engleburn is a good place for her to be, and she is well cared for.
Reply from Tracey Holland, Manager at Engleburn

Thank you for such a lovely review; mum is a valued part of our home, and we always strive to meet her expectations.

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Review from Michelle W (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Engleburn for five years now, and in all that time, he has been treated with understanding and love.
The staff have done their best to try to keep his memories alive and to help my dad participate in all the activities.
They have always consulted me in any major decisions
concerning his care.
Covid has been a very difficult time, but I do believe that Engleburn has always been professional in its care and encouraged contact with my father as much as is possible during this time in various ways, with their main concern to keep everyone safe.
My family and I feel that all the staff have a genuine affection for my dad and that he is happy and feels well cared for in this environment.
We thank everyone in Engleburn and are so pleased that we found this particular care home; I don't think we could have done better.
Reply from Tracey Holland, Manager at Engleburn

Thank you for such a lovely review. We are so happy to support dad; he is a massive part of our home and loved by all staff.

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Review from B H (Wife of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very settled in at the home, he is doing more than he was when he was home with me. I am very pleased with it and he is contented. Thank you Engleburn for looking after him. I am very pleased with everything you do.
Reply from Tracey Holland, Manager at Engleburn

Many thanks for the lovely feedback, Barbara. Regards.

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Review from Jacqueline P (Next of Kin) published on 8 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found all the staff very friendly and approachable. My late mum's partner had to go into a home as he was unable to live on his own. It was a big adjustment for him in the beginning, but he is very happy living here and has told us everyone has made him feel welcome, and he loves his room and
the meals provided.
Because of Covid, we have not been inside the home, all our visits have been outside, which have been much appreciated, and I would like to say thank you to all the staff.
Reply from Tracey Holland, Manager at Engleburn

Thank you for such a kind review, Jacqueline, we look forward to welcoming you into the home as soon as we can.

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Review from Claire R (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place if someone needs care. All staff have been kind and considerate, putting Mum's needs first. Homely, friendly environment.
Reply from Tracey Holland, Manager at Engleburn

Thank you Claire for such a lovely review, Tracey.

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Review from S W (Wife of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well cared for. Staff are happy and compassionate people who ensure he receives the best care. He is always well dressed and complimentary about the food. During the worst times of this Covid year, I have been well informed and regularly contacted about his well-being.
Reply from Tracey Holland, Manager at Engleburn

It's our pleasure to support him here at the home - thank you for such a lovely review.

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Review from A C (Husband of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to Covid, I have not been able to see inside the home, but my wife seems to be happy. Thank you.
Reply from Tracey Holland, Manager at Engleburn

We look forward to welcoming you into the home as soon as we are able to!

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Review from Susan G (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam only been at home since February 2021 but is very happy. Very friendly staff. Competent care and attention is given. During Covid, professionally coped with all situations. Regular testing of staff, residents and visitors. Excellent. We, as a family, are very happy with the home.
Reply from Tracey Holland, Manager at Engleburn

Thank you for the lovely review, it has been such a pleasure to support mum over the last few months.

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Review from Graham W (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The severe constraints on access and visits due to the Covid-19 precautions make it impossible to provide a realistic assessment of the home, its facilities and performance. From my limited experience over the past 15-months (I have yet to enter the building beyond the front lobby), I have rated all
aspects as "good". The staff, at all levels, have always responded to me, knowledgeably, professionally, courteously and with understanding and empathy all in the right places. This is highly appreciated. It appears that my wife (the residents) took some time to settle down, but with much attention and effort by the staff, seems much more relaxed, comfortable and secure in all surroundings. She seems to respond very well to her carers. This is the best I can hope for. Thanks and congratulations to all concerned for their efforts during such a difficult time.
Reply from Tracey Holland, Manager at Engleburn

Thank you for the review, we look forward to welcoming you into the home in the near future.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Engleburn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Engleburn is calculated as follows: ( (154 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 210 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Engleburn is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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