Engleburn

Milford Road, Barton-on-Sea, New Milton BH25 5PN
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9.8 61 Reviews
  • Engleburn, New Milton
Engleburn, in Barton-on-Sea, employs a team who are skilled in the benefits and practice of personal care, carried out in a manner that helps support a relaxing lifestyle.

The focus is on a happy and homely atmosphere, which owners see as essential in making the care home a success, alongside high standards of professionalism.

Dignity, privacy and choice are central to all decision-making and make up the core goals of the home's philosophy.
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Care Provided by Engleburn

Type of Service

    Residential Home
  • For a maximum of 76 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Engleburn to confirm what's included and get a personalised quote:

Contact Engleburn to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Engleburn Care Home Ltd
  • Privately Owned

Person in Charge

  • Tracey Holland (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (3)

Engleburn Reviews (61)

9.8

Engleburn has a Review Score of 9.8 (9.838) out of 10, based on 21 reviews in the last 2 years.
Over all time Engleburn has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Engleburn
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Total of 61, showing 21-40
Review from C L (Daughter-in-law of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Engleburn has and is absolutely fantastic at looking after my M.I.L. It has been challenging at times but they have taken everything in their stride. All the staff and management give 110% which makes it less stressful for us as a family.
Reply from Tracey Holland, Manager at EngleburnThank you for your kind words they are much appreciated. These challenges are part of what makes our job so special.
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Review from Lindsey W (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and very caring, everyone is very friendly and helpful. Activities are excellent. One complaint is clothes go missing or on someone else but I understand it must be hard.
Reply from Tracey Holland, Manager at EngleburnThank you for your kind words. Definitely laundry is an ongoing daily challenge with 76 people's clothes it is never easy. Please be assured we are constantly trying to make it better. Please always let us know if there are any concerns.
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Review from Denise R (Next of Kin) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with Engleburn Care Home. Generally, my cousin has settled in very well, and I can only praise the staff for their experience and treatment of her gradually deteriorating vascular dementia. She has a light and airy room, with patio doors onto a pleasant courtyard. The separate tearoom
in the garden has been a real boon and is a great asset to Engleburn.
I would thoroughly recommend Engleburn.
Thank you to all the staff.
Reply from Tracey Holland, Manager at EngleburnThank you for your kind words. It has been great to be in constant communication with you, and together, we are managing to support her through her struggling times. It is a pleasure to work with you both, and it's lovely to see such a kind, caring, supporting relative. She really thinks the world of you.
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Review from P D (Son of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Engleburn Care Home are fantastic, compassionate and professional. The team provide a home-from-home atmosphere for their residents and the loved ones who visit them. They cared for my mum as if she was their own. They have a fantastic tea room where we enjoyed tea and cake
with Mum, this also made visiting easier as we have a large family and meant we could all visit together. I could not recommend this care home enough. Thank you all.
Reply from Tracey Holland, Manager at EngleburnThank you, working with you all as a family and with your mum has been our utmost pleasure.
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Review from R A (Son of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so well looked after. Caring staff who are always happy. A lovely room, which is warm, bright, welcoming and clean.
The specialist bed helps with movement. Engleburn is a wonderful, safe environment where patients are safe, happy and cared for.
Reply from Tracey Holland, Manager at EngleburnThank you for your kind words. We try very hard to meet everyone's needs at all times. It makes life easy when we have such lovely residents and families to work with.
Thank you.
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Review from D G (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Engleburn staff and home a pleasure, they were always helpful, happy and eager to please, which made us feel welcome any time. The home and rooms smelt clean and fresh. On my visits, my dad was happy and well looked after, even on his bad days, which took the daily stress away from us. Had the
opportunity to join him on your successful summer fete. Couldn't ask for more from the management and staff.
Reply from Tracey Holland, Manager at EngleburnThank you for your kind words, honestly, we were the lucky ones to be able to work with and care for such a lovely gentleman. Sadly missed by all in the home.
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Review from Barbara G (Sister-in-law of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been a resident at Engleburn since 2020. He is taken on outings regularly and attends Karate lessons weekly. He enjoys the food and having a drink in the onsite pub lounge. For his needs, he is in the best place possible.
Reply from Tracey Holland, Manager at EngleburnThank you for the kind words. Your brother certainly enjoys a busy life at the home.
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Review from C K (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At first Dad was reluctant to leave his room as he has always been a very private person. The encouragement and kindness he has been shown has improved his situation no end. He has been on several outings and his quality of life has taken on a new lease of life as he was practically home bound. Thank
you all so much.
Reply from Tracey Holland, Manager at EngleburnIt is an absolute delight on our side to care for and enjoy the times with your father. It is so lovely to see someone enjoying life again, looking forward to choosing where to go out and having fun planning it. It is also lovely to see him every morning waiting for the maintenance team to come in so that he can undertake his role of chief fish feeder. A pure delight to work with.
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Review from Nick I (Son of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's stay at Engleburn was shorter than we had anticipated but nonetheless, we cannot thank the management and staff enough for everything they did to make Mum's stay as comfortable and enjoyable as possible. She received a very warm welcome on the day she arrived from the owner, managers and all
the staff and that warmth continued throughout her stay.
Having come from a very small care home with only a few residents, she found it difficult to transition to a slightly larger home and communicate with other residents who had more severe cognitive impairments and care needs than herself. This was despite the effort of everyone at Engleburn to help her integrate with other residents and join in with the numerous activities that are on offer, even though she wasn't always receptive to their encouragement!
Regardless of my mum's short tenure, I would recommend Engleburn as a loving and caring home with engaged and committed staff who go the extra mile to make every resident feel at home.
Reply from Tracey Holland, Manager at EngleburnThank you for your kind words it means a lot. Not every home for is everyone and we totally understand this.
The pleasure has been ours. We wish you all the very best and hope that Mum settles well and makes new friends in her new home.
Take care.
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Review from Anthony B (Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have much pleasure in being able to say how much I appreciate all aspects of life at Englebrook. The staff are most tolerant with difficulties with which they are presented by residents and the efforts that are made to keep the residents entertained are really exceptional.
Reply from Tracey Holland, Manager at EngleburnMr B the pleasure is all ours. We love to make each day different with new activities every week. Thank you for your kind words.
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Review from Debbie J (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Engleburn enough for the way they have cared for both my parents since May of 2022. Sadly, Mum passed away last month, but whilst a resident there took part in all sorts of activities that she had been unable to for many years. We feel both her and Dad got their quality of life back. Despite
her extreme reluctance initially to leave her home, she told my sister and I it was like being in a hotel. Both Mum and Dad settled really quickly, in no small part due to the incredibly caring and attentive staff, who have always been excellent about keeping us informed. They have helped Dad through the grieving process with so much love and care that he is now thriving and it almost feels like his dementia is better. We have parts of him back we thought we'd never see again. I can't recommend this home more highly.
Reply from Tracey Holland, Manager at EngleburnThank you so much, this is so lovely to hear. Your parents were and are a joy to care for and it was so lovely to see that after the struggles of living at home, there could be such a positive change. They both definitely participated and still participate in every activity in the home and this is a joy to share. It helps to have a lovely supporting family to work with.
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Review from Karolyn W (Daughter of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Engleburn makes you feel part of a family and your loved one is getting the best possible care. All the staff without exception are always welcoming, caring and professional whether on the telephone or in person and even on their way home after a work day, they stop and talk to you, their care does
not stop at clocking off time!
The cleanliness and safety of those at Engleburn is without exception a top priority even during the Covid lockdown and the extra work, involving Covid tests, staff always had a smile and time to chat.
Having a small friendly separate café on the grounds is a great addition and going there for coffee and cake is a treat for everyone.
There is no doubt in my mind that without the support and the understanding of how we feel and the stresses that we feel at others caring for the ones we love, that we feel we can sleep a little better at night. The care Engleburn provide goes that extra mile.
Thank you for all your support and understanding.
Reply from Tracey Holland, Manager at EngleburnThank you so much for your support. The pleasure is all ours it is lovely to work with such amazing families and we do really all become an extended family.
Thank you we hope you enjoy lots more lovely trips to the cafe.
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Review from C M (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and polite staff who are always very helpful. Clean and tidy both inside and out. I couldn't wish for a better environment for my mother to be in and any better people to be caring for her. Five stars/ten out of ten.
Reply from Tracey Holland, Manager at EngleburnThank you for your review.
It's lovely to have such positive feedback and the pleasure is all ours. We are pleased to be able to have mum live in our home and enjoy spending time with both mum and yourself on your visits.
Thank you
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Review from Sally O (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved here 4 weeks before Christmas from hospital and was not walking. She has thrived and is now zipping around behind her Zimmer frame. The carers are so lovely and caring. Engleburn has also been generally helpful at a very stressful time as I have POA. The cafe is a lovely place to meet Mum.
One member of staff, in particular, has been the main person I have met with Mum and she has been so welcoming and kind.
Reply from Tracey Holland, Manager at EngleburnWe are very glad to have been a help and soon hope to be able to welcome you into the home for normal visiting. Mum really does enjoy the activities and appears happy and settled.
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Review from Robert A (Son of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for some years and I am impressed with the care that she receives. In particular, the staff are so caring and loving towards Mum. I am also particularly impressed by the way that they have kept the home covid-free but have been flexible about emergency visits. I could not
wish for a better place for Mum.
Reply from Tracey Holland, Manager at EngleburnThank you so much. The pleasure is honestly all ours.
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Review from Ted J (Partner of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all members of staff friendly, professional and competent, a nice atmosphere. Much care is taken to protect the home from covid. Myself and the family are happy with the care and attention given.
Reply from Tracey Holland, Manager at EngleburnThank you that is great to hear. Yes keeping Covid out of the home has been a daily battle but one we are winning at the moment.
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Review from Jim W (Friend of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in this care home since the end of Sept 21 to this date Jan 22. A couple of months now. Because of Covid restrictions I've not been able to enter the home or see her room or other parts of the home. But I have seen the entrance foyer, where the Covid tests are rigorously done, and
through the glass wall there I've seen the reception area. At a booked time my friend is brought down to see me. They have an excellent idea of a small separate café/restaurant in the grounds and we go there for coffee and cake. Every time I've visited I've only seen happy, friendly and motivated staff. What I've seen of the building is spotless and the café certainly is. My impression is of a well-run, happy care home. If you visit try the chocolate cake in the café...mmmm. I certainly have no concerns and instead, I'm rather pleased she is in their care. I'd rate this 5-star except I don't know about the activities or costs. So the website marks it down...not me.
Reply from Tracey Holland, Manager at EngleburnThank you so much for your lovely comments. The tearooms has made a lovely addition to the home and in these difficult times ensures safe visiting. We will be very glad when we can safely go back to normal visiting in the home.
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Review from Alan K (Husband of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Engleburn only since September 22nd when she was transferred from her first ever care home where she was unhappy. Engleburn has proven to be an excellent choice and in the shortest time has transformed my wife and raised her spirits such that she is happy and contented
with the kindness, expertise, and facilities that are provided, truly wonderful.
Reply from Tracey Holland, Manager at EngleburnThank you so much for your kind words. You are truly a lovely, caring family to work with and the pleasure is all ours. It is so lovely to see a client enjoy so many of the home's activities and make so many friends.
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Review from A M (Husband of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all your staff excellent in all respects and am really happy that my wide is in such a wonderful home.
Reply from Tracey Holland, Manager at EngleburnThank you, the pleasure is all ours. Lovely family to work with. Looking forward to many more fun times and activities.
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Review from Elizabeth D (Wife of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has greatly improved over the last few months, as the standard of care has greatly improved.
Reply from Tracey Holland, Manager at EngleburnThank you for your high star rating. The home has remained the same over the past several years, with no changes to management or staff. We do and always have strived to provide good quality care to all of our clients. I am not aware of any great changes.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Engleburn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Engleburn is calculated as follows: ( (210 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 247 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Engleburn is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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