Engleburn

Milford Road, Barton-on-Sea, New Milton BH25 5PN
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9.8 66 Reviews
  • Engleburn, New Milton
Engleburn, in Barton-on-Sea, employs a team who are skilled in the benefits and practice of personal care, carried out in a manner that helps support a relaxing lifestyle.

The focus is on a happy and homely atmosphere, which owners see as essential in making the care home a success, alongside high standards of professionalism.

Dignity, privacy and choice are central to all decision-making and make up the core goals of the home's philosophy.
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Care Provided by Engleburn

Type of Service

    Residential Home
  • For a maximum of 76 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Engleburn to confirm what's included and get a personalised quote:

Contact Engleburn to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Engleburn Care Home Ltd
  • Privately Owned

Person in Charge

  • Tracey Holland (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (3)

Engleburn Reviews (66)

9.8

Engleburn has a Review Score of 9.8 (9.811) out of 10, based on 23 reviews in the last 2 years.
Over all time Engleburn has 66 reviews.

Overall Experience
  • 49
  • 15
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Date Published
  • 66
  • 18
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  • 23
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Reviewer Connection to Engleburn
  • 28
  • 12
  • 7
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  • 2
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  • 1
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Total of 66, showing 61-66
Review from Scott J (Son of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Engleburn at the start of January and is very content and settled. The staff are so friendly, helpful and hard-working and always go the extra mile to help. Especially with these very challenging times, it’s been fantastic to have regular video calls, and when I have gone to visit
in person recently, the measures in place to keep everyone safe are second to none. Thanks to everyone for all their efforts - it’s really appreciated.
Reply from Tracey Holland, Manager at EngleburnThank you very much for this lovely review, as always, we appreciate the support of such wonderful family members, such as yourself.
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Review from Catherine J (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into Engleburn early 2020 and so only had a few weeks to settle in before lockdown occurred. Our experience has been that the staff have been nothing but exceptional during this time. They are the sole carers for the residents who have been unable until recently to have visitors and have been
unable to leave the care home apart from some exceptional circumstances. Mum has had a number of illnesses over the year and each time we have been kept up to date with how she is on a regular basis. If we have had any queries, we just need to call and if anything needs attention it is sorted immediately. Activities take place on a regular basis and she is actively encouraged to join in. Photos are posted on Facebook giving families a chance to see what is going on.
Reply from Tracey Holland, Manager at EngleburnIt is so important to the home to have such wonderful support from you, thank you!
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Review from Rosemary C (Power of Attorney of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I hoped not to need to use this website but Engleburn has twice ignored my written request for a copy of their Complaints Procedure. It is not unreasonable to want to know how a Complaint will be managed... by whom, how and when. My friend was admitted for two weeks of respite care. Eighteen days later
she died. Yet at the time of her admission she was mobile (used to a daily 40 mins walk) alert communicating, drinking and eating (provided the requirements of her special diet were met). On admission, Engleburn were provided with comprehensive details of all aspects of her health to ensure she was cared for appropriately but clearly, they failed in their Duty of Care. She had provided a negative Covid swab as a condition of her discharge from the hospital but was placed in two weeks isolation and I was told that I would not be able to visit her. The catastrophic decline in her health may explain why this was commuted to seven days but no one bothered to tell me and I was not granted a visit for a further four days.
Reply from Tracey Holland, Manager at EngleburnWe take all feedback very seriously and welcome those who have had contact with our service to liaise with the home in the first instance. To date we do not have a record of any complaints raised by yourself and as mentioned before we would be happy to call and discuss these with you. During Covid-19 the guidance around isolation and visiting has been ever-changing. Consistently the need for 14 days isolation has remained and until recently only visiting within the home for those on end of life. Our home follows these guidelines to reduce the risk of infection to our service users. The client's condition that was stated in the review is something we as a home did not experience, care was provided for the client's current condition upon arrival. Unfortunately, you were unable to come in and see the home for yourself. This is reflected in the review.
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Review from Gary B (Son of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Both of my parents were in this care home together, my mother was in the dementia wing and my father the residential. Neither were allowed to see each other on a regular basis. My mother died in the home and my father is still traumatised by the experience of living there. Following my mother’s death,
we moved my father closer to London and the new care home is fantastic, he is looking and feeling much better, he is healthier and regained the weight that he lost. We even believe his dementia has improved.
Whilst he was at Engleburn they, on several occasions, overcharged us and even charged us for mother’s care after she died.
On collecting my father the management didn’t even speak to us, it was appalling.
Reply from Tracey Holland, Manager at EngleburnUnfortunately due to Covid restrictions in the home the two different units had to be separated. All attempts were made to use video calls and communication between this couple. Again unfortunately due to circumstances prior to coming to the home, this couple could not be together in the same unit of the home which would have of course been the ideal situation. The gentleman in question had a full and active social life in the home and this included going out to weekly art classes until Covid 19 postponed these. There are two sides to every story.
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Review from Linda C (Daughter of Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum passed away in the dementia unit at Engleburn last week. She had been there 6 months. The care she received from the staff was exceptional. Not only did they treat her with respect and dignity but genuine love and affection. We were also made to feel comfortable and cared for. Highly recommend
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Review from Susan W (Daughter of Resident) published on 24 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident in Engleburn for just a few months before she passed away at the end of August. I found the staff and in particular the staff responsible for providing the care for my mother, to be both knowledgeable and understanding with regards to my mother's ongoing anxiety which was a
symptom of her Alzheimer's. They were caring and reassuring towards my mother, who felt comfortable with all the care staff within a few weeks. The head of care changed aspects of my mother's care as a result of both her own observations of and conversations with my mother and she was always available to discuss and act upon issues or concerns of my mother I took to her.


No residential home is perfect but to me, the care provided to my mother was the most important thing and I was very happy with the care provided at Engleburn.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Engleburn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Engleburn is calculated as follows: ( (223 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 270 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Engleburn is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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