Engleburn

I find all your staff excellent in all respects and am really happy that my wide is in such a wonderful home.

The home has greatly improved over the last few months, as the standard of care has greatly improved.

Thank you to all of the staff!

Cannot fault anything about Engleburn. My mum is settled, happy and looking really well. Staff have been excellent and respond to any requests promptly. It is so good to know that my mum is happy, and more importantly, safe. Thank you to everyone involved in her care.

Staff have always been welcoming and friendly, willing to discuss matters openly. Current circumstances mean I have not been able to visit Mum in the home, but the customer care manager has been kind enough to send me a brief video "tour" of her room and the common areas, based on which I have been able to make ratings below. Recent experience of visits and observing staff with Mum as they take her from the building to the summer house used for visiting tells me that they are caring and interested in the well being of residents. Mum's engagement with them seems a happy one, too, which gives us comfort as a family. Mum often has small complaints about food standards, but we don't really know how much of that is because it is not the way she would do it. Similarly, she has the odd moan about not being able to get her medication on time, but staff are usually quick to react when she mentions this. On the whole, we think Engleburn is a good place for her to be, and she is well cared for.

We thank everyone in Engleburn and are so pleased that we found this particular care home; I don't think we could have done better.

My husband is very settled in at the home, he is doing more than he was when he was home with me. I am very pleased with it and he is contented. Thank you Engleburn for looking after him. I am very pleased with everything you do.

Because of Covid, we have not been inside the home, all our visits have been outside, which have been much appreciated, and I would like to say thank you to all the staff.

Great place if someone needs care. All staff have been kind and considerate, putting Mum's needs first. Homely, friendly environment.

My husband is very well cared for. Staff are happy and compassionate people who ensure he receives the best care. He is always well dressed and complimentary about the food. During the worst times of this Covid year, I have been well informed and regularly contacted about his well-being.

Due to Covid, I have not been able to see inside the home, but my wife seems to be happy. Thank you.

Mam only been at home since February 2021 but is very happy. Very friendly staff. Competent care and attention is given. During Covid, professionally coped with all situations. Regular testing of staff, residents and visitors. Excellent. We, as a family, are very happy with the home.

The severe constraints on access and visits due to the Covid-19 precautions make it impossible to provide a realistic assessment of the home, its facilities and performance. From my limited experience over the past 15-months (I have yet to enter the building beyond the front lobby), I have rated all aspects as "good". The staff, at all levels, have always responded to me, knowledgeably, professionally, courteously and with understanding and empathy all in the right places. This is highly appreciated. It appears that my wife (the residents) took some time to settle down, but with much attention and effort by the staff, seems much more relaxed, comfortable and secure in all surroundings. She seems to respond very well to her carers. This is the best I can hope for. Thanks and congratulations to all concerned for their efforts during such a difficult time.

I find all residents are well cared for by the staff. Residents seem happy and comfortable with their new living arrangements. Residents are treated like family in this care home. Nutrition for the residents is of a good standard with choices, which is important. I find this home very welcoming and always helpful when needed. Overall, I would recommend this care home.

I am very pleased with how my mum is treated at the care home. All the staff are very helpful and welcoming. Mum seems to get along with everyone and seems very content. She is always happy when I visit. She enjoys her food and is happy with the choices.

Would I recommend Engleburn to prospective clients or their families? Definitely!

My dad has now been at Engleburn for over two years, and I can honestly say the staff do everything they can to make him feel part of the ‘family’. Everyone is friendly and helpful, and when I leave, I can honestly say that I don’t feel I need to worry about him, which is very reassuring. Throughout the pandemic, which was a particularly difficult time for everyone, they did everything they could to look after the residents and keep them safe. They provided many opportunities to video call to help us keep in contact with our loved ones. They have regular activities and entertainers, which really helps everyone to feel part of something.

My dad moved into Engleburn at the start of January and is very content and settled. The staff are so friendly, helpful and hard-working and always go the extra mile to help. Especially with these very challenging times, it’s been fantastic to have regular video calls, and when I have gone to visit in person recently, the measures in place to keep everyone safe are second to none. Thanks to everyone for all their efforts - it’s really appreciated.

Mum moved into Engleburn early 2020 and so only had a few weeks to settle in before lockdown occurred. Our experience has been that the staff have been nothing but exceptional during this time. They are the sole carers for the residents who have been unable until recently to have visitors and have been unable to leave the care home apart from some exceptional circumstances. Mum has had a number of illnesses over the year and each time we have been kept up to date with how she is on a regular basis. If we have had any queries, we just need to call and if anything needs attention it is sorted immediately. Activities take place on a regular basis and she is actively encouraged to join in. Photos are posted on Facebook giving families a chance to see what is going on.

I hoped not to need to use this website but Engleburn has twice ignored my written request for a copy of their Complaints Procedure. It is not unreasonable to want to know how a Complaint will be managed... by whom, how and when. My friend was admitted for two weeks of respite care. Eighteen days later she died. Yet at the time of her admission she was mobile (used to a daily 40 mins walk) alert communicating, drinking and eating (provided the requirements of her special diet were met). On admission, Engleburn were provided with comprehensive details of all aspects of her health to ensure she was cared for appropriately but clearly, they failed in their Duty of Care. She had provided a negative Covid swab as a condition of her discharge from the hospital but was placed in two weeks isolation and I was told that I would not be able to visit her. The catastrophic decline in her health may explain why this was commuted to seven days but no one bothered to tell me and I was not granted a visit for a further four days.