Cordelia House Care Home

My mother has been very well looked after. She's treated with respect, is well fed and the staff understand she is an individual. Thank you.

Really helpful with any questions I have, they are always answered. The staff are always friendly, I am glad my mum came to Cordelia House for her care.

All the staff are so kind, caring and professional both to me and my father. I can't express what a relief it was to get Mum into care and to now know she is safe and being well looked after; it's amazing! Mum can be difficult, but the staff instinctively know how to make things better, and she is now thriving in their care and happy environment. Thank you so much!

Mum moved into the home in October 2022. She has plenty of activities and people around her to keep her busy if she so wishes. The staff are all brilliant and always greet you with a lovely smile. We are happy that mum is somewhere safe and warm and being looked after 24/7. Thank you.

Cordelia House Care Home provide fantastic care and support to my grandmother. Although it is not always possible to attend family days etc. they are inclusive and engaging with families. Their activities are interactive and encouraging for varying abilities.

Cannot fault and quite the opposite have absolutely no need to. Cordelia House is superb and exemplary of what genuinely caring professional care ought to be and can be like. I cannot say thank you enough, and when the pandemic lets me, I'll be bringing a lot of chocolate and flowers for the staff. Thank you!

I have had to talk with the finance department in Portland and I have also found them extremely friendly and helpful.

The care from the staff is excellent especially during Covid19. I have had to telephone as I live 200 miles away. They always pass messages on and telephone me to let me know how he is doing. He lived alone before now he has friends and is being looked after. I cannot say how impressed I am with this care home.

As a family we just want to say a hugh thank-you to everyone at Cordelia House for all you are doing we are so thankful that Mum has found her forever home.

My mum entered Cordelia House during Covid 19. I have not been able to go into the home, other than via the 'pod' visits so I cannot comment on the facilities inside the house other than the one room I've seen. My review relates to my contact with staff before my mum's residency, during 'pod' visits and my subsequent telephone/email contact.

Everyone has been very supportive of my mum and her individual needs and she is very well cared for. It was difficult for me to go from being 'sole carer' to handing over completely to the staff at Cordelia House but, all my questions have been answered and everyone has gone above and beyond to make this very difficult transition more bearable. I have always been made to feel very comfortable about asking questions and have always been actively encouraged to phone or email at any time if there is anything I wished to know.

I would highly recommend Cordelia House. The staff are open, caring and very approachable.

Wonderful, caring staff at Cordelia House. Dad seems happy and settled with all his needs well met. All residents are treated with respect and dignity by the caring and dedicated staff. I am very happy with the care Dad receives at Cordelia House and would highly recommend this home to others.

My Mother has been a resident of Cordelia House in Fareham for the past six years. I had previously submitted a review of this home some years ago under the home's previous name of Farehaven Lodge. The review was not very complimentary. I must say that there has been a distinct improvement in all aspects of the home since Agincare took over the management. The decor has been considerably brightened up and the quality of the food has improved, just to mention two obvious improvements. These improvements and others that are ongoing, have been made against a background of lockdowns and all the problems associated with Covid-19. Now the 'meeting hub' is on-line, residents can now see and hear their relatives without the fear of infection. I must also praise the manager who keeps us relatives informed about events in the home and holds periodic meetings (now by MS Teams) with relatives.

From the interview and first visit, the home felt so welcoming and homely - so much it brought tears to my eyes in relief, as I was unsure what to expect. The home and staff/management have not only made my mum's move so smooth and welcoming, but also helped me as I live a distance away, with keeping me updated on Mum's progress and wellbeing. I could not have asked for a better home for my mum and would highly recommend.

I would highly recommend this care home. My mother is treated with kindness and compassion and the home is run professionally with individual attention to personal needs. I am most impressed with the daily activities that stimulate the residents and the relationships between the staff and my mother. The home keep me informed of any changes immediately, which gives me confidence in the care my mother is receiving.

The health care workers at Cordelia House are friendly and caring, but as with all care homes, they need more staff. The resident's personal care could be improved eg hand washing, brushing hair and ensuring they get their own clothes back after being in the laundry. Overall standard was good. My father-in-law was treated with kindness and respect. Facilities are being updated by the new owners so that is a positive. A suggestion of a sensory room with music for dementia patients would be a good addition to the home. The management organise daily activities and visiting animals for the residents and Christmas/Halloween/Easter parties which we enjoyed attending last year. All the best for the future Cordelia House.

My brother has been a resident for two years. He has the best of care, and all his needs were catered for. All the staff are professional and care. The home is clean and tidy, and catering and entertainment are good. The home has a nice friendly feel about it.

Seven months on, with the perseverance of care staff, he has gained weight, tucks into his meals and is very content. The staff have been very patient and understanding.

My mother has never been in a care home before. I have found all the staff very caring and helpful. My mother has settled in very well. I was very unsure how she was going to settle in but she settled quite quickly and this has been a great weight off my mind.

I find the staff in Cordelia House very friendly, caring and supportive and pleased how they care for my husband. The hand devices that are used now to keep a check on everyone's welfare is such a wonderful idea, ensuring nothing gets missed. There are good meals provided, lovely home cooking always enjoyed. The home is currently being updated and I am looking forward to seeing the result once finished. I have only one criticism and that is that I find the armchair too low.

From what I've seen to date, everything has been satisfactory. It will be interesting to see what changes will be made going forward by the new owners.