Cordelia House Care Home

The staff have been very supportive to me also. Helping me to work through the paperwork and changes for my God-mother.

A great care home providing a good quality of care to my family member as well as support to myself - staff are kind, friendly and supportive as are the management team.

The building was looking tired and requiring refurbishment, it is good to see that there is now a program to get his done.

Always a good standard of service. Personal care could be improved by spending/allowing more time, particularly in the morning i.e., brushing hair and ensuring clothes match. This would improve personal appearance.

I was very on edge when my brother was admitted but soon realised it was the very best for him. If anything he has improved - always seems happy, even after I've taken him out. He never minds going back 'home'. Staff are lovely to him and me - they will joke with him which he enjoys and he jokes with them. They are all - even the 'odd job man' - so kind to him. I could not expect better care.

The atmosphere is very welcoming. It is so good to know she is being cared for so well and makes it easier for us.

My Mum has only been at Farehaven Lodge for a short period of time but the care and respect she receives is amazing. The staff appear very caring and knowledgeable about the individual needs of the residents. The manager is striving to make it a home from home and there is a pleasant atmosphere. The home is also spotlessly clean.

It has a calm atmosphere and is always clean. Mum enjoys the food and admits that she is looked after very well. The staff work very hard to please everyone and I feel that she is now secure but still able to mix with other people.

My mum was unwell and the out of hours doctor asked for an ambulance to be called. The senior member of staff who oversaw the whole procedure actually stayed for 2 1/2 hours after her 12 hour shift had finished, just to make sure my mum was OK and that the handover to the ambulance crew went without a hitch, and that they had all the information they required.

My mother has been a resident at Farehaven for 5-6 weeks. The staff are helpful and friendly, nothing is too much trouble. The manager is always on hand to have a chat about any concerns I have had about my mother's care plan.

My mum enjoys the food and is never hungry. Her room is kept clean and tidy for her. Having 3 lounges is a real bonus. The activities are fun and sociable.

Farehaven Lodge is a very peaceful looking building which was a good first impression on entering the carer that let us in was happy and welcoming the feeling to visitors definitely here. In all the lounges there were carers showing and interest in people and that they were happy in their work. The manager and senior carers are interested in talking to visitors very welcoming I would certainly recommend.

Our mother moved into the home in Dec 2016. We were of course very hesitant, like most children to make this very important move. We needn't have worried as the management and overall care is excellent. The management and staff are so caring and you can see very clearly that the residents are happy and well looked after.

Farehaven Lodge provide what we consider as a family to be outstanding care to our family member. Staff genuinely seem to know and care about each individual and we feel that our family member's needs are recognised and met. Communication with us is excellent. We are always kept informed about health and welfare concerns and staff are very quick to act if they feel something needs doing. Farehaven Lodge have brought us all peace of mind and we feel that our family

Indiscriminate visits to my Mother. Have always found the staff very friendly and helpful, nothing is too much trouble. the standard of cleanliness is excellent as is the quality of food.

My sister has improved considerably over the last year, there are no complaints but she does get bored at times and will not join in with most games etc. she needs some stimulation to keep her mind active.