Farehaven Lodge, Fareham, Hampshire
Farehaven Lodge, Fareham, Hampshire
Farehaven Lodge, Fareham, Hampshire

Farehaven Lodge is an ideal facility in which to practice a range of nursing care, where residents can enjoy an active and independent lifestyle while having full-time access to carers.

Services at Farehaven Lodge include skilled dementia care, practised amidst a homely facility with comfortable lounges for visitors to enjoy. Respite care may be available with consultation.

Tasteful decorations and en-suite rooms make for a homely accommodation, while there is also a glass conservatory and separate dining room.

Group: Brookvale Healthcare

Person in charge: Paula Fokinther (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Physically disabled residents aged over 55 years. Ages 65+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 34

Facilities & Services: Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Farehaven Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Farehaven Lodge has a Review Score of 9.4 (9.424)

The Review Score of 9.4 (maximum of 10) for Farehaven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Farehaven Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.424 for Farehaven Lodge is calculated as follows: ( (82 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 144 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Farehaven Lodge is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Farehaven Lodge?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Farehaven Lodge

  • Daughter of Resident/Service User
    8
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I am pleased to be able to pass on my experience. My mother has Parkinson's and hasn't been long at Farehaven, a new experience for her and us. The manager is very approachable and answers any concerns. The staff around the home in my judgement are wonderful and caring, they have managed to get mum into the dining room and out of her room, an achievement in itself!
The atmosphere is very welcoming. It is so good to know she is being cared for so well and makes it easier for us.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Paula Fokinther, Registered Manager at Farehaven Lodge responded to this review on 29 Nov 2017:

Thank you for your excellent review of our home. Your mum is a lovely lady who has settled in well and has made a few friends to laugh and joke with. It is a pleasure to look after her and to regularly see her family.

My Mum has only been at Farehaven Lodge for a short period of time but the care and respect she receives is amazing. The staff appear very caring and knowledgeable about the individual needs of the residents. The manager is striving to make it a home from home and there is a pleasant atmosphere. The home is also spotlessly clean.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I was tentative about having to choose a care home for my mother who had been lucky enough to have lived independently until she was 94 years of age.
As soon as we walked into Farehaven Lodge I was happy to consider it. It felt very homely and the staff were very welcoming and friendly.
Mum has settled very well at Farehaven and to my surprise is joining in the activities during the day and mixing very well with everyone, staff and clients.
It has a calm atmosphere and is always clean. Mum enjoys the food and admits that she is looked after very well. The staff work very hard to please everyone and I feel that she is now secure but still able to mix with other people.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum was unwell and the out of hours doctor asked for an ambulance to be called. The senior member of staff who oversaw the whole procedure actually stayed for 2 1/2 hours after her 12 hour shift had finished, just to make sure my mum was OK and that the handover to the ambulance crew went without a hitch, and that they had all the information they required.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident at Farehaven for 5-6 weeks. The staff are helpful and friendly, nothing is too much trouble. The manager is always on hand to have a chat about any concerns I have had about my mother's care plan.

My mum enjoys the food and is never hungry. Her room is kept clean and tidy for her. Having 3 lounges is a real bonus. The activities are fun and sociable.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Farehaven Lodge is a very peaceful looking building which was a good first impression on entering the carer that let us in was happy and welcoming the feeling to visitors definitely here. In all the lounges there were carers showing and interest in people and that they were happy in their work. The manager and senior carers are interested in talking to visitors very welcoming I would certainly recommend.

How likely would you be to recommend Farehaven Lodge? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our mother moved into the home in Dec 2016. We were of course very hesitant, like most children to make this very important move. We needn't have worried as the management and overall care is excellent. The management and staff are so caring and you can see very clearly that the residents are happy and well looked after.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Farehaven Lodge provide what we consider as a family to be outstanding care to our family member. Staff genuinely seem to know and care about each individual and we feel that our family member's needs are recognised and met. Communication with us is excellent. We are always kept informed about health and welfare concerns and staff are very quick to act if they feel something needs doing. Farehaven Lodge have brought us all peace of mind and we feel that our family

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Lodge has changed over recent years from a residential home to be mainly a dementia care home. For those who do not suffer from dementia, very little is done to provide stimulation. There is no soothing "piped" music. The norm seems to be being placed in front of the TV. Such a shame to see the place decline in this way.

How likely would you be to recommend Farehaven Lodge? Extremely Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Poor

Safety / Security: Very Poor

Rooms: Poor

Value for Money: Very Poor

Indiscriminate visits to my Mother. Have always found the staff very friendly and helpful, nothing is too much trouble. the standard of cleanliness is excellent as is the quality of food.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Residents treated with care and dignity. Very friendly and caring staff. Lots of activities for residents to get involved in if they wish. Would recommend this care home to others.

How likely would you be to recommend Farehaven Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Taki Jaffer, H/O Management at Farehaven Lodge responded to this review on 29 Dec 2016:

We now have an improved team in the kitchen, so will address this issue.

My sister has improved considerably over the last year, there are no complaints but she does get bored at times and will not join in with most games etc. she needs some stimulation to keep her mind active.

How likely would you be to recommend Farehaven Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

November 2008

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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