Forest Edge, Southampton, Hampshire
Forest Edge, Southampton, Hampshire
Forest Edge, Southampton, Hampshire

Forest Edge Care Home is a privately owned, residential care home specialising in the care of those living with dementia, Alzheimer’s and other cognitive impairments.

Set on the outskirts of the New Forest, it is set in a prime location especially as it is located directly opposite Cadnam Garden Centre.

With a team of highly skilled, enthusiastic individuals, it thrives in delivering high standards of person-centred care wherever possible.

Staff take great pride in what they do and in making Forest Edge a place like home.

Owner: Forest Edge Care Home Ltd

Person in charge: Darren Hughes (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 32

Shared Rooms: 0

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £650 – £850 (These prices are only a guideline, please contact Forest Edge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

We welcome visitors to view the home any time with in reason.
It is best to contact us to book a viewing.

Latest Care Quality Commission* Report on Forest Edge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Forest Edge has a Review Score of 9.6 (9.619)

The Review Score of 9.6 (maximum of 10) for Forest Edge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Forest Edge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.619 for Forest Edge is calculated as follows: ( (111 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 168 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Forest Edge is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 13 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Forest Edge?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Forest Edge

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Mother has been a resident now for quite a few months, she loves Forest Edge and all the staff. They all work very hard!! A lovely, safe, clean environment. The meals are freshly cooked and presentation is of a high standard. You are always greeted with a smile on arrival visit, most people would worry where their relatives are going and what sort of care home it is, but let me reassure anyone who is looking for a place, "Forest Edge" has everything you and your loved one would expect from a care home.
The manager has a great team of staff who all work together and that is what I call excellent team building. Well done!!! Keep it up.

P.s. (A well brewed tea and plenty of milk, thank you)

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We were concerned when mother could no longer be at home and needed residential care, not least because of her dementia, she believed she could cope okay.
We were supported at every step of the way by the management who welcomed my mother and demonstrated patience even before she arrived. The home was always clean and smart, not at all institutional and always appeared fully staffed.
I was concerned how mother would cope with the daily activities, as she had been living alone and isolated for 10 years, she was well supported and activities were geared to the ability and capacity of residents.
What impressed me most was the care shown by the care workers, who met every need with a smile. They looked in to check how mother was in a warm and friendly way even if on duties elsewhere, visitors and family were always welcome.
Healthcare is well provided by local the GP practice and the nursing team. When the time came, care plans were sensitively discussed and implemented in an accommodating manner.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my sister has been residing at Forest Edge, I and the family have been very satisfied in her overall care. She appears very happy and contented and enjoys joining in any of the activities.
All the staff are extremely kind and very caring. The premises are well maintained and offer pleasant surroundings.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After initial "teething" problems which were soon sorted out, I felt that my husband was settling in quickly. The staff are always ready to listen and answer any of my concerns and are always present around the residents and interacting with them.
The home is clean and the lounges fairly big and light so there is plenty of room for the residents to sit where they wish.

How likely would you be to recommend Forest Edge? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Welcoming, warm and friendly to both my mother and my husband and I. Clean, bright environment. Clearly lots of entertainment and activities for my mother to join in with and giving her a photograph of her dancing with one of the staff was a lovely touch! It helped us talk to her about her few days respite. We will most definitely ask for my mother to be placed there again. Mother also said she loved the food!

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The hard decision to admit my Mother to Forest Edge in early 2016 was made after visiting three Care Homes. As a family, we made the choice based on the large room available, the friendliness of the staff and a personal recommendation.
As Mum is an Alzheimer's sufferer but is used to some independence, the care was adjusted to her needs and capabilities.
It is reassuring to know that in emergency situations, the team act quickly and efficiently, always communicating promptly. After hospital admissions, the care has proven to be exemplary.
They recognise the need to monitor and encourage residents when they have poor appetites, encouraging the person with alternative meal options whenever possible.
Once the decision is made to move a loved one to a Care Home, there are initial feelings of guilt, but as time goes on there is the realisation that they are in a safe caring environment, which Forest Edge provides.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been here at Forest Edge for a few months as it was recommended by a friend. I had concerns with things I have heard about care homes in general, but all I can say is my mum constantly says on every visit how nice everyone is. They are always friendly, talkative and nothing seems too much trouble. The food alway looks good quality and if the residents ask for something else, they try their best to accommodate. All the residents seem very happy there.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise enough the care offered to my husband during his two-week stay for respite. Everything was just lovely - the care provided, the kindness of the staff, and the food. The home was lovely and clean and he was very well looked after. I would certainly be happy for him to stay there again and be confident in the knowledge that he would be happy to do so. Thank you to everyone involved in his care at Forest Edge.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Forest Edge Care Home is a light, bright, airy and welcoming place. There is a friendly happy atmosphere.

The activities offered are various, well thought out and delivered with sensitivity.

Staff members are always cheerful, approachable and very helpful. A management member is always available, very approachable and flexible to the individual's need.

I have found that my Mother is always listened to, given respect and her dignity is upheld.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum was recommended to Forest Edge care home by a friend of someone who went into the home for one week for respite care then did not want to return to her own home.

This was a very high recommendation and the home has proved to be a very kind, caring, clean and secure home. Mum is very happy to be there along with the other residents. Her room is adequate and has a nice view of the garden.

The meals are of a high standard and are always freshly prepared and varied, cooked meals are hot and not warmed up. The carers are always kind and respectful to the residents and courteous to visitors. The security, which I have experienced, is of a very high standard.

Forest Edge is not a large care home, which I think is a benefit as it has a more homely feeling like a family community. Residents know, and are known by, all the staff and are not just a number.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum had been a resident at Forest Edge for just over 2 1/2 years.
The management stated that they like to promote a "home from home" feel, that is exactly what they did for my mum.
We always found it to be friendly and professional. The staff were very welcoming and would always offer refreshments on visits.
Mum had a room overlooking the rear garden which was stunning and suited her as she loved the outdoors.
Food was freshly cooked at the home and mealtime choices were given daily, the meals always looked very appetising whenever I visited.

Also, my mums birthday was celebrated with all of the other residents, having a buffet meal and cake.
There was an activity planner for each month and it was displayed for everyone to see. Mum did not join in every day but was always asked.
The management were always very approachable and would always try to accommodate us with anything we required.
Overall mum was very happy at Forest Edge and made a couple of good friends whilst here.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was very reluctant to have respite, although once there he soon settled in. His room was light and airy. The whole home was spotlessly clean. The gardens are very nice and pleasant to sit out in. There are different activities every day. The staff are all very caring and nothing was too much trouble. The food looked very nice and was nicely arranged. Dad said thanks to the cook it tasted lovely.
Much to our surprise dad said he would happily go back there again.

Thank you for running such a lovely home.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was admitted to Forest Edge Care Home on an emergency basis, hence the choice of an appropriate room was not available.
Her room was pleasant, facing the rear garden and she was well cared-for during her nine-day stay with regard to personal cleanliness and adequate meals.
She was able to receive visitors daily, visitors being offered refreshments on arrival, which were much appreciated making visits more of an occasion for everyone.
I was unhappy about the toilet and washing facilities being behind a flimsy curtain just inside the door, minimising my mother's privacy - but, as stated, this was an emergency admission and this negative aspect had to be accepted. (I do feel, however, that this style of the "ensuite" facility should be addressed and altered to a more conventional, private washroom/toilet.)
I am not sure my mother received adequate attention from staff, i.e. being chatted to regularly, but appreciate that they were kept busy with more pressing needs elsewhere.

How likely would you be to recommend Forest Edge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Darren Hughes, Manager at Forest Edge responded to this review on 17 Jul 2017:

Thank you for taking the time to submit this review. It is always lovely to hear that people would be likely to recommend Forest Edge.
Here at Forest Edge, we encourage all of our residents to spend time in the communal areas, to socialise with each other and with staff and to take part in the wide variety of activities we offer every day. However, we do realise that this is not to everyone’s taste and because of this, we offer various alternatives activity-wise for those happier in their own company. We aim to include and give as much time as possible to our residents and keep everyone involved, no matter what their interests or preferences. We always welcome any suggestions or new ideas on how best to do this.
In regards to the layout of our rooms and the facilities available here at Forest Edge, we do offer both closed and open plan ensuite toilet facilities, depending on the room. Due to the changing needs and abilities of our residents, we feel it is important in a care home setting to have use of the extra space available in our open plan en-suite facilities where necessary, meaning we are still able to care for our residents at the highest standard and in the way best suited to them. Again, we do appreciate that this is not suited to everybody, which is why we provide a clinical curtain for our residents that choose to use this. Our resident’s privacy is, of course, extremely important to us, which is why all staff will knock and wait for a response before entering anybody’s room.

My Aunt, who died at Forest Edge in December was a resident for five years. She had no children and I held POA for her and so I chose where she should live when it became unsafe for her to remain at home. I spent two days looking at various places, Forest Edge was the first and the one we chose. The staff really cared for and looked after her, not always an easy task as anyone who has lived with a person suffering from dementia will realise, effort was made to engage with her and to keep her socialised and, as far as possible, happy. The atmosphere in the house was one of a house not of an institution, the management and the nursing care was very good, there was banter and conversation and never rows of residents in chairs silent in front of televisions. It was never inconvenient to talk to me or for me to see my aunt. Aunt's care and management was frankly discussed and pragmatic and compassionate decisions were made jointly. I have no hesitation in recommending forest Edge.

How likely would you be to recommend Forest Edge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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