Forest Edge Care Home

Southampton Road, Cadnam, Southampton SO40 2NF
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9.6 44 Reviews
  • Forest Edge Care Home, Southampton
Forest Edge Care Home is a privately owned, residential care home specialising in the care of those living with dementia, Alzheimer’s and other cognitive impairments.

Set on the outskirts of the New Forest, it is set in a prime location especially as it is located directly opposite Cadnam Garden Centre.

With a team of highly skilled, enthusiastic individuals, it thrives in delivering high standards of person-centred care wherever possible.

Staff take great pride in what they do and in making Forest Edge a place like home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

These prices are only a guideline, please contact Forest Edge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Forest Edge Care Home Ltd

Person in charge

  • Darren Hughes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Visiting

  • The home welcome visitors to view the home any time within reason.
    It is best to contact the home to book a viewing.

Forest Edge Care Home Reviews (44)

Total of 44, showing 21-40
9.6

Forest Edge Care Home has a Review Score of 9.6 (9.615) out of 10, based on 17 reviews in the last 2 years. Over all time Forest Edge Care Home has 44 reviews.

Overall Experience

  • 31
  • 12
  • 1
  • 0
  • 0

Date Published

44
2
5
17
27

Review from Donald H (Partner of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well I must say that they are all lovely people there and the staff and the management are very courteous and polite. I look after my partner for a period of 7 years before she was diagnosed with dementia in 2018 and I was not able to manage/cope. My partner has now been in Forest Edge for a total of
two years and I know they are looking after her and that she is in the best place. I know for a fact that the home has been coping with Covid absolutely rigorously and I test every time I go there to take my partner out. I would congratulate them on their efforts to look after my partner and all the other residents. Thank you to all.

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Review from Joseph R (Husband of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Forest Edge Care Home is excellent. They are very caring and treat people in their care with the greatest respect. The variety of food they serve cannot be faulted. Their rooms are very tidy and toilet requirements are taken care of.

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Review from L T (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into a home when her dementia became unmanageable. Considering we weren't able to look around the property because of Covid, we couldn't have made a better choice. We had issues with the CQC report, which were answered honestly and positively by the manager. Mum hasn't looked this well
in a long time. The staff are wonderful, so patient and caring. Many of them are young, and the patience they demonstrate with the residents is admirable. I would not hesitate to recommend Forest Edge.

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Review from Anne C (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always had positive experiences with Forest Edge. Satisfied that Mum is well cared for by caring and attentive staff. The home is well run and has coped extremely well during the pandemic. Always kept well informed of Mum’s wellbeing.

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Review from J H (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been excellent. They keep us informed of any issues. They provide a friendly and caring environment, and apparently, the food is excellent. Throughout all these turbulent times, I have been confident that my father is safe and well looked after.

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Review from Heather M (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been with Forest Edge for 10 months and in that time I have found staff helpful, polite and caring. I had many questions in respect of Mum going into long term care and staff have taken the time to carefully and sympathetically explain things and give reassurances. I have been able to speak
to Mum regularly on the telephone and on occasion, I have given feedback to staff which has been both acted upon and monitored. I have indeed been encouraged to express thoughts or views in respect of Mum's care and well-being. Forest Edge has a very friendly atmosphere and a homely environment. Mum's room, although small, is kept very clean as are all the public areas I have seen. Her lunchtime meal is varied and nutritional and Mum looks forward to that each day. Mum has had some minor health concerns but in the main these have been addressed promptly. To sum up, I feel that Forest Edge treat Mum with kindness, dignity and respect and that she is being well cared for at present.

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Review from Jennifer L (Sister of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff welcoming and supportive. A happy and friendly environment and a good to high level of care. All residents are given a choice of menu and where possible all tastes and diets are well catered for.

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Review from A S (Son of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home was extremely well managed. Mum's choices were always honoured. She was treated with dignity at all times. The home's housekeeping routines ensured Mum's room was clean and tidy throughout the day and her personal clothing was carefully laundered and returned to her daily.
Mum's specialist
diet was maintained by the chief who discussed her menu with both Mum and family members who were aware of her favourite dishes. The local G.P. and health services regularly visited Mum and access to these services was promptly provided when required.
All members of staff maintained an excellent relationship with Mum and continually checked in on her for a chat making sure she had all she needed. Continuous care was provided throughout Mum's final days and she was treated with both dignity and care at all times.
I would recommend this home to family members and can not fault the level of expertise shown by both the management team and all staff members involved in Mum's care.

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Review from Miranda J (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Forest Edge now for a good six months and the change in her is amazing, she is well looked after with regular hot meals, bathed, hair cut, feet tended to, nails done, all medication looked after can't really thank them enough.
All the staff are lovely and friendly. Thank you !!!

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Review from Kahren Q (Daughter-in-law of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy at Forest Edge and thought of the staff as family. Her stay was only a few months as her dementia progressed quickly but the care she received was excellent and preserved her dignity at all times. The compassion shown in her last days was wonderful, helped by the close links with
the local surgery.
The home is clean but not clinical, making it a real home. Mum enjoyed the activities and the routines of the home. Our only regret is we didn't access it earlier.

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Review from Roger B (Friend of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest Edge is one of the cleanest - maybe spotless - care homes I have ever visited over the past few years. Even after meals, the staff clean up within seconds making the home a joy to visit (and a welcome change from many places I have been).

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Review from Phillip R (Son of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident now for quite a few months, she loves Forest Edge and all the staff. They all work very hard!! A lovely, safe, clean environment. The meals are freshly cooked and presentation is of a high standard. You are always greeted with a smile on arrival visit, most people would worry
where their relatives are going and what sort of care home it is, but let me reassure anyone who is looking for a place, "Forest Edge" has everything you and your loved one would expect from a care home.
The manager has a great team of staff who all work together and that is what I call excellent team building. Well done!!! Keep it up.


P.s. (A well brewed tea and plenty of milk, thank you)

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Review from Geoff C (Son of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned when mother could no longer be at home and needed residential care, not least because of her dementia, she believed she could cope okay.
We were supported at every step of the way by the management who welcomed my mother and demonstrated patience even before she arrived. The home
was always clean and smart, not at all institutional and always appeared fully staffed.
I was concerned how mother would cope with the daily activities, as she had been living alone and isolated for 10 years, she was well supported and activities were geared to the ability and capacity of residents.
What impressed me most was the care shown by the care workers, who met every need with a smile. They looked in to check how mother was in a warm and friendly way even if on duties elsewhere, visitors and family were always welcome.
Healthcare is well provided by local the GP practice and the nursing team. When the time came, care plans were sensitively discussed and implemented in an accommodating manner.

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Review from S K (Wife of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After initial "teething" problems which were soon sorted out, I felt that my husband was settling in quickly. The staff are always ready to listen and answer any of my concerns and are always present around the residents and interacting with them.
The home is clean and the lounges fairly big and light
so there is plenty of room for the residents to sit where they wish.

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Review from Jane A (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming, warm and friendly to both my mother and my husband and I. Clean, bright environment. Clearly lots of entertainment and activities for my mother to join in with and giving her a photograph of her dancing with one of the staff was a lovely touch! It helped us talk to her about her few days
respite. We will most definitely ask for my mother to be placed there again. Mother also said she loved the food!

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Review from Elizabeth S (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident at Forest Edge for just over 2 1/2 years.
The management stated that they like to promote a "home from home" feel, that is exactly what they did for my mum.
We always found it to be friendly and professional. The staff were very welcoming and would always offer refreshments
on visits.
Mum had a room overlooking the rear garden which was stunning and suited her as she loved the outdoors.
Food was freshly cooked at the home and mealtime choices were given daily, the meals always looked very appetising whenever I visited.


Also, my mums birthday was celebrated with all of the other residents, having a buffet meal and cake.
There was an activity planner for each month and it was displayed for everyone to see. Mum did not join in every day but was always asked.
The management were always very approachable and would always try to accommodate us with anything we required.
Overall mum was very happy at Forest Edge and made a couple of good friends whilst here.

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Review from Derek R (Son of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here at Forest Edge for a few months as it was recommended by a friend. I had concerns with things I have heard about care homes in general, but all I can say is my mum constantly says on every visit how nice everyone is. They are always friendly, talkative and nothing seems too much
trouble. The food alway looks good quality and if the residents ask for something else, they try their best to accommodate. All the residents seem very happy there.

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Review from Connie S (Wife of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the care offered to my husband during his two-week stay for respite. Everything was just lovely - the care provided, the kindness of the staff, and the food. The home was lovely and clean and he was very well looked after. I would certainly be happy for him to stay there again
and be confident in the knowledge that he would be happy to do so. Thank you to everyone involved in his care at Forest Edge.

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Review from Caroll B (Daughter of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hard decision to admit my Mother to Forest Edge in early 2016 was made after visiting three Care Homes. As a family, we made the choice based on the large room available, the friendliness of the staff and a personal recommendation.
As Mum is an Alzheimer's sufferer but is used to some independence,
the care was adjusted to her needs and capabilities.
It is reassuring to know that in emergency situations, the team act quickly and efficiently, always communicating promptly. After hospital admissions, the care has proven to be exemplary.
They recognise the need to monitor and encourage residents when they have poor appetites, encouraging the person with alternative meal options whenever possible.
Once the decision is made to move a loved one to a Care Home, there are initial feelings of guilt, but as time goes on there is the realisation that they are in a safe caring environment, which Forest Edge provides.

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Review from Evelyn B (Daughter of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Forest Edge Care Home is a light, bright, airy and welcoming place. There is a friendly happy atmosphere.


The activities offered are various, well thought out and delivered with sensitivity.


Staff members are always cheerful, approachable and very helpful. A management member is always available,

very approachable and flexible to the individual's need.


I have found that my Mother is always listened to, given respect and her dignity is upheld.

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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Forest Edge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Forest Edge Care Home is calculated as follows: ( (129 Excellents x 5) + (58 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 195 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Forest Edge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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