Hazeldene Residential Care Home

20 Bury Road, Alverstoke, Gosport PO12 3UD

Hazeldene is a family owned business specialising in the care for people with dementia. The aim is to provide a safe and comfortable home in a warm and friendly atmosphere to those no longer able to care for themselves.

Care workers pride ourselves in providing the highest level of care to meet people’s individual needs and to enhance their quality of life at a time when it’s most precious.

A dedicated staff are passionate about ensuring that the care they provide is designed to meet individual needs, promoting independent living, preserving dignity and maintaining privacy and personal choice at all times. They offer very competitive rates for both private and social services funded clients and would be delighted to show anyone around the home at any time. So feel free to pop in and meet them.

The Home Offers:

•        24 hour Residential Care
•        Touch Screen Computer to surf the internet, email and Skype for keeping in touch with family and friends
•        Excellent Home Cooking by a friendly Chef
•        Highly Trained Staff, Experienced in Dementia Care
•        Daily Activities Programme Delivered by Qualified Activity Providers and Music Therapists
•        Regular Visits from Hairdresser, Chiropodist and Optician
•        Committed Management and continued investment in their facilities

Owner: Firtree Associates Ltd

Person in charge: Hazel South (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £650 – £875 , Personal Care Shared (per person) £650 – £825 (These prices are only a guideline, please contact Hazeldene Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No appointment required

Parking:

On site parking

Latest Care Quality Commission* Report on Hazeldene Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Hazeldene Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Hazeldene Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Hazeldene Residential Care Home is calculated as follows: ( (125 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 204 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.962 Points relating to the number of positive Reviews for Hazeldene Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.2 Target = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Hazeldene Residential Care Home has a Review Score of 9.5 (9.545) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hazeldene Residential Care Home?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hazeldene Residential Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother has been a resident at Hazeldene for 3 years. She has flourished under their care. She likes the staff, the food and her room and enjoys the company and activities.

We think that Hazeldene is a caring home. The staff are long serving, and they treat Mum with dignity but also make her smile. We know that she is safe and comfortable and have full trust in Hazeldene as a care home.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

My dad was in Hazeldene for end of life care for 3months, during this time mum was also in the home and continues to reside, even now dad has passed on.
The management and carers have been amazing, very attentive at very difficult times. The activities they do have helped mum in her dark times, she looks at the home as her home now but in mum's 'dementia world' she thinks she works there, which satisfies us as it helps her.
The carers have so much time and patience to their residents, it always seems to be a happy, peaceful place. The carers always give time and updates to the family. Entertainment is great and everyone is welcome.
Well done Hazeldene, 100% guaranteed care.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Hazeldene is a friendly home with a range of activities. It is not too large and the food is good. The staff are friendly and competent and have a sense of humour. The home also caters for residents who suffer from incontinence.
In general, the home has a pleasant and caring atmosphere.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

More than happy with the care and support given to my mother whilst she has been a resident at Hazeldene over the past few years.
The staff are fantastic.
They really understand the needs of dementia sufferers.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been cared for at Hazeldene Residential Care Home for more than four years now. She is well cared for. I visit regularly and consider the home to be first class in every respect.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been a resident at Hazeldene for one year and all her needs have been met in a kind, caring environment. The staff have, from the outset, spent considerable time to get to know her and used their skill in dealing with advanced dementia to overcome resistance, ensuring a very high standard of personal hygiene. She is always well dressed in clean clothes when we visit. The high standard of cleanliness also applies to the house, which always has a fresh, clean atmosphere. The sign says 'a home for retired gentlefolk' and all the staff treat the residents with great respect, meeting that strapline.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Mother-in-Law has been at Hazeldene for 2 months now. She never wanted to leave her own home where she was not coping at all. The staff here have settled her in very well and she is very happy in the care home. She enjoys the food, the company of the other residents and the quizzes. Her family are relieved that she is now being well looked after and is safe and warm.

How likely would you be to recommend Hazeldene Residential Care Home? Likely

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Average Rating:   4.5 out of 5

Most of the staff are helpful and friendly, but on a day when I needed to take my mother out in a wheelchair (she cannot walk) a few of the staff were reluctant to get the ramp to put over the step on the front door and one said I can wheel her over the step. I told her I cannot but they did bring the ramp and put it over the step.

How likely would you be to recommend Hazeldene Residential Care Home? Likely

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Average Rating:   4.4 out of 5

My Mother-in-Law has been a resident in Hazeldene for almost a year and gradually improved in a settled manner. Her mental state is calmer having moved from her home some distance away to be nearer family. The staff have taken great care of her physical frailty and her mental state of mind. There are many activities which she can participate in with fellow residents and her privacy is honoured by the carers.
Her medical needs are looked after very well and the upkeep and cleanliness of the home is well looked after by the diligent, happy staff. The family are kept informed between visits and on visits of any changes in her health care.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father went into Hazeldene this year and the staff have been and are extremely caring. They really do care for the residents in such a lovely way.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are friendly and inviting. They provide care and call for medical assistance when needed. The food is good. No complaints.

How likely would you be to recommend Hazeldene Residential Care Home? Likely

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Average Rating:   4.1 out of 5

The staff at Hazeldene are always very friendly and happy to answer any questions. Mum is always full of praise for the staff, saying "they treat me like a queen".

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My husband is in this care home, has been for 3 years. He has dementia. I find it all very satisfactory, he is well looked after.

How likely would you be to recommend Hazeldene Residential Care Home? Likely

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Average Rating:   3.9 out of 5

I have made many visits to my friend, at all times I have found the whole team, including the manager most helpful and courteous.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum required 24/7 care and company and she has excelled since moving into Hazeldene.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Only go to see mum once a week, it's like she is in good care, staff friendly, helpful, I think mum is in good hands at Hazeldene, mum is happy to be there. Overall a very good care home, keep up the good work, thanks.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I attended Hazeldene's summer party for residents and guests. It was wonderful to see the terrific atmosphere accompanying the day's Alice in Wonderland theme. The building is being, and has been, extensively, brightly and tastefully renovated. Staff are extremely welcoming, energetic, patient and attentive. Residents and guests certainly seemed to enjoy an afternoon packed with musical entertainment, costumes and hats, a lovely buffet, a fun raffle and heaps of singing and dancing. Even the weather rose to the occasion. A well-deserved success for a very hard-working and hugely caring outfit.

How likely would you be to recommend Hazeldene Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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