Hazeldene Residential Care Home

20 Bury Road, Alverstoke, Gosport PO12 3UD
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9.7 56 Reviews
  • Hazeldene Residential Care Home, Gosport
Hazeldene is a family owned business specialising in the care for people with dementia. The aim is to provide a safe and comfortable home in a warm and friendly atmosphere to those no longer able to care for themselves.

Care workers pride ourselves in providing the highest level of care to meet people’s individual needs and to enhance their quality of life at a time when it’s most precious.

A dedicated staff are passionate about ensuring that the care they provide is designed to meet individual needs, promoting independent living, preserving dignity and maintaining privacy and personal choice at all times. They offer very competitive rates for both private and social services funded clients and would be delighted to show anyone around the home at any time. So feel free to pop in and meet them.

The Home Offers:

•        24 hour Residential Care
•        Touch Screen Computer to surf the internet, email and Skype for keeping in touch with family and friends
•        Excellent Home Cooking by a friendly Chef
•        Highly Trained Staff, Experienced in Dementia Care
•        Daily Activities Programme Delivered by Qualified Activity Providers and Music Therapists
•        Regular Visits from Hairdresser, Chiropodist and Optician
•        Committed Management and continued investment in their facilities
Show Hazeldene Residential Care Home on the Map

Care Provided by Hazeldene Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1750
  • Self-Funded Residential Dementia Care: £1450 – £1750
  • RESPITE Self-Funded Residential Care: £1450 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1750

Fee`s are assesed at the pre-admission stage and are based on personal need`s and rooms available at the time of enquiry.

The price(s) shown are provided by the care home. Contact Hazeldene Residential Care Home for full pricing details and T&Cs.

Contact Hazeldene Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hazeldene Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Firtree Associates Ltd
  • Privately Owned

Person in Charge

  • Kelly Brown (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Visiting

  • No appointment required

Parking

  • On site parking

Hazeldene Residential Care Home Reviews (56)

9.7

Hazeldene Residential Care Home has a Review Score of 9.7 (9.652) out of 10, based on 13 reviews in the last 2 years.
Over all time Hazeldene Residential Care Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hazeldene Residential Care Home
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Total of 56, showing 21-40
Review from Yvonne H (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with the kindness and care of the staff. They have been so helpful during the lockdown and have accommodated our regular phone calls, behind the screen visits and now the visits in the room. It feels very safe, Covid test, forms filled and PPE before anyone can enter the premises.
It has been a joy to see mum looking so happy and well. Thank you to the manager and her wonderful staff.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeMany thanks for your kind words, I will pass these on to the staff as they appreciate the feedback on what has been a very difficult year for everyone. Regards Allan
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Review from Andrea B (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hazeldene team have taken wonderful care of my late dad and now caring for my mum.
The team are so hardworking and are so patient and kind to its residents and always ensuring the residents' dignity. Although this lockdown has been unbearable, keeping us from our loved ones, I always knew that Mum
was receiving the best care as she is always happy and joins in the many activities, so this made being apart a lot easier. The team have done a marvellous job keeping covid out of the care home and being a family while we are unable to visit.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeThank you so much for your kind words, the team have worked so hard during the pandemic, they will appreciate your feedback
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Review from Angie D (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hazeldene team are always friendly and professional. The care for the residents has been amazing during the pandemic and they have always remained Covid free which shows the care and professional team they are.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeThank you for your kind words, I will pass this onto the team as they appreciate feedback during this difficult time.
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Review from P B (Son of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Hazeldene Residential Care Home are polite and helpful. My mother informs me that she is being cared for nicely. She also says that the food is good.
The staff always keep me informed of any changes to routines or in my mother's condition. I have peace of mind that my mother is being
looked after and treated well.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeMany thanks for your feedback, I will share this with the team. Regards Allan
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Review from J P (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 95-year-old mother moved to the home during the lockdown following a nasty fall at home and after we agreed I could no longer keep her safe at home, on my own.
As a recently retired older person's mental health nursing professional/ senior manager for day hospital/inpatient/community services and
trust lead serious incident investigator/trainer; you may understand I found the process of having to 'give up' caring for mum extremely difficult and distressing. However, the team at Hazeldene have made this transition for mum and me as easy as it could possibly be; offering the highest level of individual care, compassion and support for both of us. I now know we made the decision, (as difficult and upsetting as it was) at just the right time. Mum is settled, really enjoying life and 'blossoming' in the excellent individual care of the Hazeldene team. She is even showing great improvements in her mobility, which I couldn't be happier about. To say I have been impressed is, to put it mildly - I would describe mum's move as 'seamless' and her care as 'individual' which both of us are highly appreciative of.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeMany thanks for your kind words; we are so happy to have been of help and support in what has been a very difficult few months. I will pass on your review to the team. Regards.
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Review from J W (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit my mum and felt totally at ease.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeMany thanks for your feedback; I will share your scoring with the team. Kind Regards.
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Review from S I (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and informative about my mum's health concerns and any urgent matters.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeThank you for your feedback. I am aware that our Manager has spoken with you this week to discuss where we could improve on your scoring of us in the future and we appreciate your review and will share this with the team.
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Review from Irene P (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, it delivers a very high standard of care. Staff are wonderful. My mother loves it there. The activities are outstanding, it's a wonderful therapy. My mother communicates through the experience of having these. It is just wonderful. My mother is happy and smiles a lot since being there.
She has been there over a year and is living a happy life there, excellent for 98 years of age.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeThank you so much for this truly wonderful review of Hazeldene, this is exactly what we continually strive to achieve, I will share your kind comments with the team.
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Review from Jackie R (Daughter of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but gratitude and appreciation of our brief experience.
My mum was in the later stages of dementia. The wonderful staff, through love, dedication and experience, managed to bring out a quality and dignity of life for my mum's last few months.
Under lockdown rules, communication was
always an available two-way thing. When she was unwell, I know they did everything possible, I felt, the residents are priority and I was kept up to date with sensitivity and kindness.
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Review from A H (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after my Mum she has settled and is very happy where she is.
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Review from A B (Son of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was fiercely independent, and it was a struggle to convince her to move into a care home. She settled very quickly, however, and valued being "in company". She joined in the activities enthusiastically. The care she received was thoughtful and friendly. The administration was most efficient.
Reply from Allan Mcgregor, Director at Hazeldene Residential Care HomeMany thanks for your kind words, I will share your review with our team. Best wishes, Allan.
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Review from Debbie S (Sister of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has taken care of my sister to an excellent standard. There is truly a 'family home' feel to this place, so much love and attention lavished on all residents without exception. Nothing is too much trouble - everyone has individual talks with staff. All clean and organised. No loneliness.
I'd recommend this to everybody - very efficient.
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Review from R W (Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My only complaint is, there is nothing to complain about. The home is warm, friendly and caring. The staff have endless patience and I am very lucky to be here.
There are activities both physical and mentally to keep people happy. The manager and her staff deserve a pat on the back.
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Review from J E (Niece of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt as only been here since June and has consistently told me that she is very happy here. She certainly looks very well cared for.
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Review from M T (Husband of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made welcome and friendly. Make good food, tea and have no complaints with any of the staff. Thank you.
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Review from Michael L (Son of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has now been a resident in Hazeldene for one year. It took her six weeks to settle in and she is now very comfortable and is well looked after by the attentive and professional staff, which is reassuring for myself and my brother.
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Review from Christine S (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazeldene is a caring home. My Mum has been resident for 3 years and feels safe and is very content there. The staff are wonderful and Mum is gently encouraged (but never made) to take part in the activities. It is clean and the meals are very good and Mum can choose her meal for the next day. Visitors
are always welcome. There have been some improvements to the building for safety reasons which are beneficial too. Mum is treated with dignity, respect and friendliness.
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Review from Adrianne A (Wife of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never wanted my husband to go into a home my biggest regret was letting him go, but now feel how lucky he is the carers are wonderful, also a lovely new manager. A really lovely kind and understanding owner what a lovely team they all are.
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Review from N M (Daughter-in-law of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazeldene is first and foremost a 'home' for its residents.
The staff are caring and the residents are treated with dignity and respect.
I wouldn't hesitate in recommending this care home to anyone.
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Review from Jemma H (Granddaughter of Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Hazeldene were amazing with my dear grandma, and especially when she recently received end of life care. Dementia is an evil illness, but thanks to Hazeldene, Grandma’s final years, weeks and days were made more dignified and bearable by the care and compassion of Hazeldene. Thank you
ALL.
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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Hazeldene Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Hazeldene Residential Care Home is calculated as follows: ( (130 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Hazeldene Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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