Hazeldene Residential Care Home

I have been so impressed with the kindness and care of the staff. They have been so helpful during the lockdown and have accommodated our regular phone calls, behind the screen visits and now the visits in the room. It feels very safe, Covid test, forms filled and PPE before anyone can enter the premises. It has been a joy to see mum looking so happy and well. Thank you to the manager and her wonderful staff.

The team are so hardworking and are so patient and kind to its residents and always ensuring the residents' dignity. Although this lockdown has been unbearable, keeping us from our loved ones, I always knew that Mum was receiving the best care as she is always happy and joins in the many activities, so this made being apart a lot easier. The team have done a marvellous job keeping covid out of the care home and being a family while we are unable to visit.

The Hazeldene team are always friendly and professional. The care for the residents has been amazing during the pandemic and they have always remained Covid free which shows the care and professional team they are.

The staff always keep me informed of any changes to routines or in my mother's condition. I have peace of mind that my mother is being looked after and treated well.

As a recently retired older person's mental health nursing professional/ senior manager for day hospital/inpatient/community services and trust lead serious incident investigator/trainer; you may understand I found the process of having to 'give up' caring for mum extremely difficult and distressing. However, the team at Hazeldene have made this transition for mum and me as easy as it could possibly be; offering the highest level of individual care, compassion and support for both of us. I now know we made the decision, (as difficult and upsetting as it was) at just the right time. Mum is settled, really enjoying life and 'blossoming' in the excellent individual care of the Hazeldene team. She is even showing great improvements in her mobility, which I couldn't be happier about. To say I have been impressed is, to put it mildly - I would describe mum's move as 'seamless' and her care as 'individual' which both of us are highly appreciative of.

I went to visit my mum and felt totally at ease.

Staff are friendly and informative about my mum's health concerns and any urgent matters.

Excellent home, it delivers a very high standard of care. Staff are wonderful. My mother loves it there. The activities are outstanding, it's a wonderful therapy. My mother communicates through the experience of having these. It is just wonderful. My mother is happy and smiles a lot since being there. She has been there over a year and is living a happy life there, excellent for 98 years of age.

Under lockdown rules, communication was always an available two-way thing. When she was unwell, I know they did everything possible, I felt, the residents are priority and I was kept up to date with sensitivity and kindness.

Thank you for looking after my Mum she has settled and is very happy where she is.

Mum was fiercely independent, and it was a struggle to convince her to move into a care home. She settled very quickly, however, and valued being "in company". She joined in the activities enthusiastically. The care she received was thoughtful and friendly. The administration was most efficient.

This care home has taken care of my sister to an excellent standard. There is truly a 'family home' feel to this place, so much love and attention lavished on all residents without exception. Nothing is too much trouble - everyone has individual talks with staff. All clean and organised. No loneliness. I'd recommend this to everybody - very efficient.

There are activities both physical and mentally to keep people happy. The manager and her staff deserve a pat on the back.

My aunt as only been here since June and has consistently told me that she is very happy here. She certainly looks very well cared for.

Always made welcome and friendly. Make good food, tea and have no complaints with any of the staff. Thank you.

My mother has now been a resident in Hazeldene for one year. It took her six weeks to settle in and she is now very comfortable and is well looked after by the attentive and professional staff, which is reassuring for myself and my brother.

Hazeldene is a caring home. My Mum has been resident for 3 years and feels safe and is very content there. The staff are wonderful and Mum is gently encouraged (but never made) to take part in the activities. It is clean and the meals are very good and Mum can choose her meal for the next day. Visitors are always welcome. There have been some improvements to the building for safety reasons which are beneficial too. Mum is treated with dignity, respect and friendliness.

I never wanted my husband to go into a home my biggest regret was letting him go, but now feel how lucky he is the carers are wonderful, also a lovely new manager. A really lovely kind and understanding owner what a lovely team they all are.

I wouldn't hesitate in recommending this care home to anyone.

All the staff at Hazeldene were amazing with my dear grandma, and especially when she recently received end of life care. Dementia is an evil illness, but thanks to Hazeldene, Grandma’s final years, weeks and days were made more dignified and bearable by the care and compassion of Hazeldene. Thank you ALL.