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Hazeldene Residential Care Home

20 Bury Road, Alverstoke, Gosport, Hampshire PO12 3UD
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Hazeldene Residential Care Home, Gosport
Hazeldene Residential Care Home, Gosport
Hazeldene Residential Care Home, Gosport

Hazeldene is a family owned business specialising in the care for people with dementia. The aim is to provide a safe and comfortable home in a warm and friendly atmosphere to those no longer able to care for themselves.

Care workers pride ourselves in providing the highest level of care to meet people’s individual needs and to enhance their quality of life at a time when it’s most precious.

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Care Provided by Hazeldene Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,750£1,450 - £1,750
Residential Dementia Care£1,450 - £1,750£1,450 - £1,750

Fee`s are assesed at the pre-admission stage and are based on personal need`s and rooms available at the time of enquiry.

Contact Hazeldene Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Firtree Associates Ltd
  • Private Owned

Person in charge

  • Karen Webb (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Visiting

  • No appointment required

Parking

  • On site parking

Hazeldene Residential Care Home Reviews (56)

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9.6

Hazeldene Residential Care Home has a Review Score of 9.6 (9.613) out of 10, based on 12 reviews in the last 2 years. Over all time Hazeldene Residential Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Yvonne H (Daughter of Resident) published on 3 June 2021 Submitted via Website
Overall Experience

I have been so impressed with the kindness and care of the staff. They have been so helpful during the lockdown and have accommodated our regular phone calls, behind the screen visits and now the visits in the room. It feels very safe, Covid test, forms filled and PPE before anyone can enter the premises. It has been a joy to see mum looking so happy and well. Thank you to the manager and her wonderful staff.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your kind words, I will pass these on to the staff as they appreciate the feedback on what has been a very difficult year for everyone. Regards Allan

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Review from Andrea B (Daughter of Resident) published on 20 April 2021 Submitted via Website
Overall Experience
Hazeldene team have taken wonderful care of my late dad and now caring for my mum.

The team are so hardworking and are so patient and kind to its residents and always ensuring the residents' dignity. Although this lockdown has been unbearable, keeping us from our loved ones, I always knew that Mum was receiving the best care as she is always happy and joins in the many activities, so this made being apart a lot easier. The team have done a marvellous job keeping covid out of the care home and being a family while we are unable to visit.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you so much for your kind words, the team have worked so hard during the pandemic, they will appreciate your feedback

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Review from Angie D (Daughter of Resident) published on 20 April 2021 Submitted via Website
Overall Experience

The Hazeldene team are always friendly and professional. The care for the residents has been amazing during the pandemic and they have always remained Covid free which shows the care and professional team they are.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you for your kind words, I will pass this onto the team as they appreciate feedback during this difficult time.

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Review from P B (Son of Resident) published on 30 November 2020 Submitted via Postal Card
Overall Experience
All the staff at Hazeldene Residential Care Home are polite and helpful. My mother informs me that she is being cared for nicely. She also says that the food is good.

The staff always keep me informed of any changes to routines or in my mother's condition. I have peace of mind that my mother is being looked after and treated well.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your feedback, I will share this with the team. Regards Allan

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Review from J P (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card
Overall Experience
My 95-year-old mother moved to the home during the lockdown following a nasty fall at home and after we agreed I could no longer keep her safe at home, on my own.

As a recently retired older person's mental health nursing professional/ senior manager for day hospital/inpatient/community services and trust lead serious incident investigator/trainer; you may understand I found the process of having to 'give up' caring for mum extremely difficult and distressing. However, the team at Hazeldene have made this transition for mum and me as easy as it could possibly be; offering the highest level of individual care, compassion and support for both of us. I now know we made the decision, (as difficult and upsetting as it was) at just the right time. Mum is settled, really enjoying life and 'blossoming' in the excellent individual care of the Hazeldene team. She is even showing great improvements in her mobility, which I couldn't be happier about. To say I have been impressed is, to put it mildly - I would describe mum's move as 'seamless' and her care as 'individual' which both of us are highly appreciative of.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your kind words; we are so happy to have been of help and support in what has been a very difficult few months. I will pass on your review to the team. Regards.

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Review from J W (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card
Overall Experience

I went to visit my mum and felt totally at ease.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your feedback; I will share your scoring with the team. Kind Regards.

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Review from S I (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card
Overall Experience

Staff are friendly and informative about my mum's health concerns and any urgent matters.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you for your feedback. I am aware that our Manager has spoken with you this week to discuss where we could improve on your scoring of us in the future and we appreciate your review and will share this with the team.

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Review from Irene P (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card
Overall Experience

Excellent home, it delivers a very high standard of care. Staff are wonderful. My mother loves it there. The activities are outstanding, it's a wonderful therapy. My mother communicates through the experience of having these. It is just wonderful. My mother is happy and smiles a lot since being there. She has been there over a year and is living a happy life there, excellent for 98 years of age.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Thank you so much for this truly wonderful review of Hazeldene, this is exactly what we continually strive to achieve, I will share your kind comments with the team.

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Review from Jackie R (Daughter of Resident) published on 21 August 2020 Submitted via Website
Overall Experience
I have nothing but gratitude and appreciation of our brief experience.
My mum was in the later stages of dementia. The wonderful staff, through love, dedication and experience, managed to bring out a quality and dignity of life for my mum's last few months.

Under lockdown rules, communication was always an available two-way thing. When she was unwell, I know they did everything possible, I felt, the residents are priority and I was kept up to date with sensitivity and kindness.

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Review from A H (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card
Overall Experience

Thank you for looking after my Mum she has settled and is very happy where she is.

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Review from A B (Son of Resident) published on 29 July 2020 Submitted via Postal Card
Overall Experience

Mum was fiercely independent, and it was a struggle to convince her to move into a care home. She settled very quickly, however, and valued being "in company". She joined in the activities enthusiastically. The care she received was thoughtful and friendly. The administration was most efficient.

Reply from Allan Mcgregor, Director at Hazeldene Residential Care Home

Many thanks for your kind words, I will share your review with our team. Best wishes, Allan.

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Review from Debbie S (Sister of Resident) published on 18 December 2019 Submitted via Postal Card
Overall Experience

This care home has taken care of my sister to an excellent standard. There is truly a 'family home' feel to this place, so much love and attention lavished on all residents without exception. Nothing is too much trouble - everyone has individual talks with staff. All clean and organised. No loneliness. I'd recommend this to everybody - very efficient.

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Review from R W (Resident / Service User) published on 13 December 2019 Submitted via Postal Card
Overall Experience
My only complaint is, there is nothing to complain about. The home is warm, friendly and caring. The staff have endless patience and I am very lucky to be here.

There are activities both physical and mentally to keep people happy. The manager and her staff deserve a pat on the back.

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Review from J E (Niece of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience

My aunt as only been here since June and has consistently told me that she is very happy here. She certainly looks very well cared for.

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Review from M T (Husband of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience

Always made welcome and friendly. Make good food, tea and have no complaints with any of the staff. Thank you.

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Review from Michael L (Son of Resident) published on 18 April 2019 Submitted via Postal Card
Overall Experience

My mother has now been a resident in Hazeldene for one year. It took her six weeks to settle in and she is now very comfortable and is well looked after by the attentive and professional staff, which is reassuring for myself and my brother.

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Review from Christine S (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card
Overall Experience

Hazeldene is a caring home. My Mum has been resident for 3 years and feels safe and is very content there. The staff are wonderful and Mum is gently encouraged (but never made) to take part in the activities. It is clean and the meals are very good and Mum can choose her meal for the next day. Visitors are always welcome. There have been some improvements to the building for safety reasons which are beneficial too. Mum is treated with dignity, respect and friendliness.

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Review from Adrianne A (Wife of Resident) published on 5 February 2019 Submitted via Postal Card
Overall Experience

I never wanted my husband to go into a home my biggest regret was letting him go, but now feel how lucky he is the carers are wonderful, also a lovely new manager. A really lovely kind and understanding owner what a lovely team they all are.

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Review from N M (Daughter-in-law of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience
Hazeldene is first and foremost a 'home' for its residents.
The staff are caring and the residents are treated with dignity and respect.

I wouldn't hesitate in recommending this care home to anyone.

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Review from Jemma H (Granddaughter of Resident) published on 25 September 2018 Submitted via Website
Overall Experience

All the staff at Hazeldene were amazing with my dear grandma, and especially when she recently received end of life care. Dementia is an evil illness, but thanks to Hazeldene, Grandma’s final years, weeks and days were made more dignified and bearable by the care and compassion of Hazeldene. Thank you ALL.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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