





Hazeldene is a family owned business specialising in the care for people with dementia. The aim is to provide a safe and comfortable home in a warm and friendly atmosphere to those no longer able to care for themselves.
Care workers pride ourselves in providing the highest level of care to meet people’s individual needs and to enhance their quality of life at a time when it’s most precious.
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Care Provided by Hazeldene Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee`s are assesed at the pre-admission stage and are based on personal need`s and rooms available at the time of enquiry.
The price(s) shown are provided by the care home. Contact Hazeldene Residential Care Home for full pricing details and T&Cs.
Contact Hazeldene Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Firtree Associates Ltd
- Private Owned
Person in charge
- Karen Webb (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (25)
- Couples/Companion Rooms (1)
Visiting
- No appointment required
Parking
- On site parking
Hazeldene Residential Care Home Reviews (56)
Hazeldene Residential Care Home has a Review Score of 9.6 (9.613) out of 10, based on 12 reviews in the last 2 years.
Over all time Hazeldene Residential Care Home has 56 reviews.
I have been so impressed with the kindness and care of the staff. They have been so helpful during the lockdown and have accommodated our regular phone calls, behind the screen visits and now the visits in the room. It feels very safe, Covid test, forms filled and PPE before anyone can enter the premises. It has been a joy to see mum looking so happy and well. Thank you to the manager and her wonderful staff.
Many thanks for your kind words, I will pass these on to the staff as they appreciate the feedback on what has been a very difficult year for everyone. Regards Allan
The team are so hardworking and are so patient and kind to its residents and always ensuring the residents' dignity. Although this lockdown has been unbearable, keeping us from our loved ones, I always knew that Mum was receiving the best care as she is always happy and joins in the many activities, so this made being apart a lot easier. The team have done a marvellous job keeping covid out of the care home and being a family while we are unable to visit.
Thank you so much for your kind words, the team have worked so hard during the pandemic, they will appreciate your feedback
The Hazeldene team are always friendly and professional. The care for the residents has been amazing during the pandemic and they have always remained Covid free which shows the care and professional team they are.
Thank you for your kind words, I will pass this onto the team as they appreciate feedback during this difficult time.
The staff always keep me informed of any changes to routines or in my mother's condition. I have peace of mind that my mother is being looked after and treated well.
Many thanks for your feedback, I will share this with the team. Regards Allan
As a recently retired older person's mental health nursing professional/ senior manager for day hospital/inpatient/community services and trust lead serious incident investigator/trainer; you may understand I found the process of having to 'give up' caring for mum extremely difficult and distressing. However, the team at Hazeldene have made this transition for mum and me as easy as it could possibly be; offering the highest level of individual care, compassion and support for both of us. I now know we made the decision, (as difficult and upsetting as it was) at just the right time. Mum is settled, really enjoying life and 'blossoming' in the excellent individual care of the Hazeldene team. She is even showing great improvements in her mobility, which I couldn't be happier about. To say I have been impressed is, to put it mildly - I would describe mum's move as 'seamless' and her care as 'individual' which both of us are highly appreciative of.
Many thanks for your kind words; we are so happy to have been of help and support in what has been a very difficult few months. I will pass on your review to the team. Regards.
I went to visit my mum and felt totally at ease.
Many thanks for your feedback; I will share your scoring with the team. Kind Regards.
Staff are friendly and informative about my mum's health concerns and any urgent matters.
Thank you for your feedback. I am aware that our Manager has spoken with you this week to discuss where we could improve on your scoring of us in the future and we appreciate your review and will share this with the team.
Excellent home, it delivers a very high standard of care. Staff are wonderful. My mother loves it there. The activities are outstanding, it's a wonderful therapy. My mother communicates through the experience of having these. It is just wonderful. My mother is happy and smiles a lot since being there. She has been there over a year and is living a happy life there, excellent for 98 years of age.
Thank you so much for this truly wonderful review of Hazeldene, this is exactly what we continually strive to achieve, I will share your kind comments with the team.
My mum was in the later stages of dementia. The wonderful staff, through love, dedication and experience, managed to bring out a quality and dignity of life for my mum's last few months.
Under lockdown rules, communication was always an available two-way thing. When she was unwell, I know they did everything possible, I felt, the residents are priority and I was kept up to date with sensitivity and kindness.
Thank you for looking after my Mum she has settled and is very happy where she is.
Mum was fiercely independent, and it was a struggle to convince her to move into a care home. She settled very quickly, however, and valued being "in company". She joined in the activities enthusiastically. The care she received was thoughtful and friendly. The administration was most efficient.
Many thanks for your kind words, I will share your review with our team. Best wishes, Allan.
This care home has taken care of my sister to an excellent standard. There is truly a 'family home' feel to this place, so much love and attention lavished on all residents without exception. Nothing is too much trouble - everyone has individual talks with staff. All clean and organised. No loneliness. I'd recommend this to everybody - very efficient.
There are activities both physical and mentally to keep people happy. The manager and her staff deserve a pat on the back.
My aunt as only been here since June and has consistently told me that she is very happy here. She certainly looks very well cared for.
Always made welcome and friendly. Make good food, tea and have no complaints with any of the staff. Thank you.
My mother has now been a resident in Hazeldene for one year. It took her six weeks to settle in and she is now very comfortable and is well looked after by the attentive and professional staff, which is reassuring for myself and my brother.
Hazeldene is a caring home. My Mum has been resident for 3 years and feels safe and is very content there. The staff are wonderful and Mum is gently encouraged (but never made) to take part in the activities. It is clean and the meals are very good and Mum can choose her meal for the next day. Visitors are always welcome. There have been some improvements to the building for safety reasons which are beneficial too. Mum is treated with dignity, respect and friendliness.
I never wanted my husband to go into a home my biggest regret was letting him go, but now feel how lucky he is the carers are wonderful, also a lovely new manager. A really lovely kind and understanding owner what a lovely team they all are.
The staff are caring and the residents are treated with dignity and respect.
I wouldn't hesitate in recommending this care home to anyone.
All the staff at Hazeldene were amazing with my dear grandma, and especially when she recently received end of life care. Dementia is an evil illness, but thanks to Hazeldene, Grandma’s final years, weeks and days were made more dignified and bearable by the care and compassion of Hazeldene. Thank you ALL.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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