Croft Manor Residential Care Home

28 Osborn Road, Fareham PO16 7DS

Croft Manor in Fareham is a Victorian villa providing specialist care for elderly residents, including those with dementia.

It is a home without nursing for those over 65 with who need general care or who have dementia or mental illness.

There are 26 bedrooms over two floors. 24 of the rooms are singles and there are two twin rooms, all the rooms have their own private toilet facilities.

Croft Manor has two lounges with one being a designated “quiet” lounge. There is also a big dining area, and two assisted bathrooms. The home has a mature garden for residents to enjoy which is laid to lawn with shrubs and trees.

Croft Manor uses a specialist company to deliver its activities which includes regular visits from singers and musicians, art and craft classes and reminiscence therapy. The home also offers personal manicures and a weekly visit from a hairdresser.

There is a daily home cooked lunch and the choice of a hot or cold evening supper. The traditional menu has homemade cakes and deserts.

In October 2012, eight new en-suite ground floor bedrooms opened. Open days Friday 23 Sat 24 Oct 10-4

Group: CC Care Home Ltd

Person in charge: Robert Brzuszczak (Registered Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 65 to 105.

Single Rooms: 26

Shared Rooms: 1

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £700 – £800 , Personal Care Shared (per person) £500 – £600 (These prices are only a guideline, please contact Croft Manor Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Croft Manor Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Croft Manor Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Croft Manor Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Croft Manor Residential Care Home is calculated as follows: ( (100 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Croft Manor Residential Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Croft Manor Residential Care Home has a Review Score of 9.7 (9.688) from 12 Reviews


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Croft Manor Residential Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Croft Manor Residential Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

The stressful and upsetting experience of having to move my mother into full-time care was made so much easier by the professional and caring personnel at Croft Manor Residential Care Home, they could not have been more helpful or kind. This kindness also extends to whoever this family visits, when a warm welcome is always received at any time of the day with the offer of a cup of tea. This welcoming atmosphere instils a confidence that she is in safe hands and will always be cared for.

How likely would you be to recommend Croft Manor Residential Care Home? Likely

Overall Standard

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Average Rating:   4 out of 5

I have always found Croft Manor very clean and the place smells lovely, usually due to the cooking in the kitchen. The staff are always helpful and cheerful.
The place is run by a very efficient manager and is run very smoothly with an industrious staff.
The care is wonderful, nothing is too much trouble.
My mother us well looked after, always clean and tidy. I have seent he activity rota and there is a wide range of events going on every week.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband suffers with dementia. After 2 weeks in hospital I realised I couldn't cope any more. My husband is 87 and I am 85. My daughter chose 3 care homes and then she took me to look at them. She took me to look at Croft Manor first and I told her I didn't want to see the others, my mind was made up. It is such a lovely homely place and the staff are wonderful - nothing is too much trouble for them.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Reaction to sensory mat alarm - within seconds. Constant attention to toilet needs in a very sensitive manner. A constant supply of hot and cold drinks. Handyman personalised room in an hour or so to residents satisfaction. Staff introduced themselves within hours. Immediate and warm welcome to visitors. Staff working as a team. The building is very suitable and has been sensibly and sensitively adapted to light, bright and airy with aspects over the garden. Service and care very personalised.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

It was a hard decision to have to place my dad in a home at the beginning of the year after his hospitalisation. From the moment I walked through the door at Croft Manor, the whole experience has been outstanding. I can only describe the staff as angels, nothing is too much trouble for them (residents and their guests). The whole atmosphere at Croft Manor is homely and friendly. My dad has settled in so well, something we didn't expect and he has been joining in the activities provided.
With their encouragement, they have even got dad eating by himself again (ie with utensils). Outstanding.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been happy here. The staff are a credit to the home.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Warm and welcoming. Staff always know mum's current state and whereabouts.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

We have been visiting Croft Manor for the past year. Always a friendly greeting and the place has a homely feel. Pleased with all listed below.

How likely would you be to recommend Croft Manor Residential Care Home? Likely

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Average Rating:   4 out of 5

My elderly mother had to go into care in May 2017 and after looking at several homes, Croft Manor was our choice. Croft Manor is a really warm and welcoming care home. It has a lovely ambience and the 3 principal rooms are bright and airy and the residents are all well cared for. My mother is very happy there and that, in turn, means we are happy too! The manager and staff are very friendly and fully committed to providing a high standard of care and genuinely welcome families when they visit. Nothing is too much trouble for them and my mother agrees!

I would recommend Croft Manor and the staff to anyone.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I wish my own mother had known and been cared for here.
My very close friend tells me quite voluntarily that "we're very lucky to be here" and "they are very good to us".
Each resident is treated with respect in a professional and safe manner but the atmosphere is very clean and tidy and gives an air I'd liken to a happy home.
When required, medical attention has been efficient and caring, each incident followed up and resolved.
A difficult job carried out efficiently and pleasantly. Well done and thank you, without you, her eating and meds are out of control.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident at Croft Manor since April 2016 and I have been extremely satisfied with the level of care provided by Croft Manor at this time. In May of this year, she suffered an extreme water infection and I feared she would not pull through.
However, at this moment in time, she seems the best I have found her since her arrival at Croft Manor.
They have brought her through it and ensure that she receives attention for anything that they feel is necessary from within the home to district nurse/doctor or any requests that I make myself.
I have every confidence and sincere gratitude for everyone.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

As soon as we walked into Croft Manor, we had a warm feeling about the place. We were shown around with Mum in a relaxed manner. Mum has taken up residence there and has been in the home just over a year now. Mum says the carers are lovely, kind and caring. Meal times are always looked forward to and the excellent cook interacts with the residents too. Visitors are always welcomed in the home. We try to avoid 'entertainment' times as Mum and the other residents enjoy it so much. We are so pleased to have found the right home for Mum. She has settled well and calls it 'home'.

How likely would you be to recommend Croft Manor Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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