
I would and have already recommended Croft Manor to other families.Susan M(Daughter of Resident/Service User)

I would recommend this home to anyone, it is so homely.Margaret M(Daughter of Resident/Service User)


I would and have already recommended Croft Manor to other families.Susan M(Daughter of Resident/Service User)

I would recommend this home to anyone, it is so homely.Margaret M(Daughter of Resident/Service User)


Dating from Victorian times, Croft Manor is a splendid brick built 'villa', set back from the road situated close to the town centre. It provides excellent 24-hour care for up to 28 elderly residents, many with a variety of needs.
There are 26 bedrooms over two floors, served by a passenger lift. Of these, 24 are for single occupancy whilst all the bedrooms have their own private toilet facilities.
The...
Care Provided by Croft Manor Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us to discuss your requirements in more detail.
The price(s) shown are provided by the care home. Contact Croft Manor Residential Care Home for full pricing details and T&Cs.
Contact Croft Manor Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- CC Croft Manor Ltd
- Private Owned
Person in charge
- Tammy Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (24)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (2)
Visiting
- visiting times are not restricted and friends and family may vsit anytime. Certain parts of the day can be busier, such as around meal times
Parking
- The home has loads of parking to the front of the building
Croft Manor Residential Care Home Reviews (31)
Croft Manor Residential Care Home has a Review Score of 9.3 (9.302) out of 10, based on 7 reviews in the last 2 years.
Over all time Croft Manor Residential Care Home has 31 reviews.
My mother has been a resident of Croft Manor now since June 2017 and despite her advanced years and having a long-term illness, is still able to enjoy an excellent quality of life with the thoughtful care and treatment received. We have found over the months all of the staff extremely competent and approachable, enabling us to develop a sound relationship with them. The quality of catering, care and support is second to none and we can always rely on a prompt update if there are any issues with Mum's health and well being, that are not run of the mill. I am really pleased that I chose this particular care home for her, and have every confidence in their continuing ability to look after my mother.
Most of the Carers have been there over the 3 years, providing personal, consistent care. Whenever medical care is needed the staff arrange it quickly and keep me informed of any incidents. Overall, I am very satisfied with the care provided for my parents.
Dear Mr. M,
Thank you for your very positive feedback. I will pass your feedback to the whole team. We aim to continue and maintain consistent and safe care practices at Croft Manor. We are very pleased that you are satisfied with the care provided to your parents.
The stressful and upsetting experience of having to move my mother into full-time care was made so much easier by the professional and caring personnel at Croft Manor Residential Care Home, they could not have been more helpful or kind. This kindness also extends to whoever this family visits, when a warm welcome is always received at any time of the day with the offer of a cup of tea. This welcoming atmosphere instils a confidence that she is in safe hands and will always be cared for.
The place is run by a very efficient manager and is run very smoothly with an industrious staff.
The care is wonderful, nothing is too much trouble.
My mother us well looked after, always clean and tidy. I have seent he activity rota and there is a wide range of events going on every week.
My husband suffers with dementia. After 2 weeks in hospital I realised I couldn't cope any more. My husband is 87 and I am 85. My daughter chose 3 care homes and then she took me to look at them. She took me to look at Croft Manor first and I told her I didn't want to see the others, my mind was made up. It is such a lovely homely place and the staff are wonderful - nothing is too much trouble for them.
Reaction to sensory mat alarm - within seconds. Constant attention to toilet needs in a very sensitive manner. A constant supply of hot and cold drinks. Handyman personalised room in an hour or so to residents satisfaction. Staff introduced themselves within hours. Immediate and warm welcome to visitors. Staff working as a team. The building is very suitable and has been sensibly and sensitively adapted to light, bright and airy with aspects over the garden. Service and care very personalised.
Mum has been happy here. The staff are a credit to the home.
Warm and welcoming. Staff always know mum's current state and whereabouts.
With their encouragement, they have even got dad eating by himself again (ie with utensils). Outstanding.
My elderly mother had to go into care in May 2017 and after looking at several homes, Croft Manor was our choice. Croft Manor is a really warm and welcoming care home. It has a lovely ambience and the 3 principal rooms are bright and airy and the residents are all well cared for. My mother is very happy there and that, in turn, means we are happy too! The manager and staff are very friendly and fully committed to providing a high standard of care and genuinely welcome families when they visit. Nothing is too much trouble for them and my mother agrees!
I would recommend Croft Manor and the staff to anyone.
We have been visiting Croft Manor for the past year. Always a friendly greeting and the place has a homely feel. Pleased with all listed below.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 May 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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