Old Raven House care home is located in Hook, Hampshire. The home has its own restaurant and a team of skilled, professional and experienced staff.
To underscore their commitment to staff and therefore to client services, the home was awarded the 'Investors in People' award in March 2015.
When you arrive at Old Raven House you can expect to be enveloped in a warm and welcoming atmosphere where your needs and comfort are the first priority.
Staff take great care to ensure that they understand your needs whatever they may be and all you will be assigned a key worker who will build a special relationship with you and therefore monitor how successfully care staff are meeting those needs.
The manager’s door is always open to go in to have a chat or voice any concern you or your family may have.
Owner: Mrs Gillian Hepworth
Person in charge: Anne Turner (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Eating Disorders • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alcohol Dependence (past or present) • Colitis & Crohn's Disease • Huntington's Disease • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Pre-assessment. Ages 60+.
Languages Spoken by Staff (other than English): French, Polish
Single Rooms: 28
Shared Rooms: 4
Rooms with ensuite WC: 32
Weekly Charges Guide: Personal Care Single £650 – £1000 , Personal Care Shared (per person) £580 – £600 (These prices are only a guideline, please contact Old Raven House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
See web site for Old Raven House.
Visiting:
Any time at all
Parking:
Large car park on site.
Latest Care Quality Commission* Report on Old Raven House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Old Raven House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Old Raven House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.588 for Old Raven House is calculated as follows: ( (163 Excellents x 5) + (91 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 262 Ratings = 4.588
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.306 Points relating to the number of positive Reviews for Old Raven House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Old Raven House has a Review Score of 8.9 (8.894) from 22 Reviews
Review submitted from a Postal Card by Robin F (Husband of Resident) on Friday 18 May 2018. Relates to April 2018.
Having experienced two "Hell Homes" last year, Old Raven and the staff have proved that "Care Home" is just that.
Real care, compassion and home from home.
I am so lucky to have such a wonderful residence for my wife.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Website Submission by Ron H (Husband of Resident) on Friday 8 December 2017. Relates to December 2017.
Looking after dementia suffering residents is never going to be easy as each resident is very much an individual with their own very personal problems. To achieve this it is crucial that the staff have both the necessary training and the relevant compassion. The staff at the Old Raven have this which in my opinion is down to the leadership of the Manager and the management skills of the senior team who lead by example. I have slightly marked down the safety and security as they have only one access which is used by both vehicles and pedestrians. The expensive high tech solution would be to get every resident to wear a microchip necklace which alarmed when crossing the gate threshold.
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 11 Dec 2017:
Thank you for your review. Gillian.
Review submitted from a Website Submission by Denise W (Granddaughter of Resident) on Friday 8 December 2017. Relates to December 2017.
This is a place where I know my Nan feels at home and where I can see she can be herself. I can also see that she is celebrated for her humour and occasional ‘interesting’ choice of language too!
Since living at The Old Raven, Nan looks healthier than she has in years, mainly because she now has great food and people who genuinely care about her and all the residents.
Every time I visit, I see tonnes of patience and understanding - consistently and from all staff.
To us, that is priceless.
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 11 Dec 2017:
Thank you for your kind words. Gillian.
Review submitted from a Postal Card by Cath (Daughter of Resident) on Monday 22 May 2017. Relates to April 2017.
Dad has been living at Old Raven House since 2016 and staff have consistently provided high levels of care. The manager and her staff are extremely well organised and dad is treated with dignity and respect at all times. He has formed close trusting relationships with staff and it's comforting to see how well his individual needs are continually being met.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Postal Card by Karen (Daughter of Resident) on Thursday 27 April 2017. Relates to April 2017.
The staff here really care about the residents. My mum's key support worker looks after Mum as if she was her own mother.
Nothing is too much for the staff, day and night they are there to support the residents and their families.
As a family, we love to visit and are made very welcome.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Website Submission by Yvonne F (Daughter of Resident) on Tuesday 18 April 2017. Relates to April 2017.
Old Raven House is a caring and friendly environment for its residents and its staff are characterised by their kind, compassionate and positive attitude towards residents and their families and friends. No question or suggestion goes unanswered and their quest to do the best for individual people in their care is second to none. Family meetings and individual care plan reviews have left us with reassurance about the depth of understanding about Mum and their quest to improve life for her and others.
Old Raven go the extra mile to entertain the residents. Their programme of activities went far beyond others when I searched for a place. The Facebook page is an absolute favourite with our extended family who are cheered by seeing her enjoying herself. The menagerie of animals is a particular favourite with Mum. Their encouragement for her to have a budgie in her room has proved to be a fantastic success.
Thank you to the manager and your staff for the piece of mind brought by your care.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Postal Card by Gillian P (Daughter of Resident) on Thursday 13 April 2017. Relates to March 2017.
A very comfortable home.
Very friendly and highly competent staff.
Lots of activities are organised to keep the residents occupied and amused, including trips out, musical entertainment, crafts and clubs, as well as pet therapy.
The food is also excellent.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Website Submission by Nicky (Daughter of Resident) on Thursday 6 April 2017. Relates to March 2017.
My Mum is very happy and well cared for. The manager and staff are always around when I visit and are very approachable if I need to ask anything. My Mum is less mobile now so is happy sitting in the lounge and is always included in the activities going on if she wants to join in. All good!
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Website Submission by Patricia B (Wife of Resident) on Wednesday 29 March 2017. Relates to March 2017.
I cannot fault the Old Raven. The staff are always on hand to answer any questions of queries. My husband always looks clean, tidy and care is taken about his appearance. i.e colour co-ordinated. His individual needs over the last five years, which have not always been the easiest to deal with, have been met in a safe and secure way and always with a smile.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Website Submission by Jan M (Daughter of Resident) on Wednesday 22 March 2017. Relates to February 2017.
I have always found the staff to be very attentive and kind and are lovely to the residents. There is a lovely atmosphere in the home and there is always a warm friendly feel as soon as you walk through the door.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Website Submission by Claire (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Old Raven House delivers a personal and caring approach to their residents. Each is an individual whose specific needs are taken into consideration.
A small and friendly team of staff who all know their resident's personal needs.
Family always welcome.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Website Submission by Keith J (Son of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Old Raven House excels because of the combined efforts of the Management and staff, who work together as a team and as such have created a warm, loving, safe and enjoyable home for my Mum and the other residents. I have nothing but praise for everyone involved and the house itself is beautiful.
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Postal Card by Derek (Husband of Resident) on Monday 12 December 2016. Relates to November 2016.
As a regular visitor to Old Raven House to see my wife who has Alzheimer's, I can say that the care she receives from dedicated, caring staff is excellent. I also have endless support from the manager and her professional team. The food here is excellent with a variety of menus during the week. There are organised activities indoors and trips out to local attractions, some I have been on. Cleaning and laundry are ongoing daily. Security cameras cover certain areas indoors and outside e.g car park and entrance gate. There is also lovely gardens where able residents can walk all in a secure surrounding. Visitors are made welcome in a very cheerful home.
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian Hepworth, proprietor at Old Raven House responded to this review on 12 Dec 2016:
Thank you so much for your review, so kind of you.
Review submitted from a Postal Card by Dorothy M (Resident) on Friday 2 December 2016. Relates to November 2016.
Didn't want to go into a home but now I have been here for 4 months and very happy. Staff are friendly and made new friends. Have also been on a few trips out.
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian hepworth, Proprietor at Old Raven House responded to this review on 02 Dec 2016:
Thank you so much for your review. Please remember our managers door is always open if you feel we can help at all. We do strive to continue to improve our facilities therefore take all constructive comments seriously if it improves your stay with us.
Review submitted from a Postal Card by Graham G (Son of Resident) on Wednesday 30 November 2016. Relates to November 2016.
Overall the standards are very good. The activities organised are varied and considerable thought and time is put into their preparation and delivery.
The staff are very approachable and responsive, with some key workers being outstanding in their engagement and care for the residents.
How likely would you be to recommend Old Raven House? Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 01 Dec 2016:
Dear Graham,
Thank you so much for being kind enough to send this review in. I know my staff will appreciate your comments, as you know they really do care about all their Old Raven family. In these times of so much adverse publicity for care homes it is good if others who need care get some reassurance. It is extremely difficult for families to be able to do this themselves and of course, some 'older' people do not have family and it can be a distressing time for them to have to think about 'care'. So pleased to know Phyllis has you there to visit her. Sorry, we do not get to chat often, perhaps at the Christmas party. I try to keep a distance as I know families like to speak to Dionne and the other team leaders who are of course close to Phyllis. Hope you did not mind me asking you to send in a review. I am sure you know that if you needed any help whatsoever Anne's door is always open and I am at the end of an email. Best wishes, Gillian
Review submitted from a Website Submission by Sue (Daughter of Resident) on Wednesday 17 February 2016. Relates to February 2016.
My Mum has been living at Old Raven for a few years now and is very happy there. She loves the food and there is a wonderful, homely feeling which I know makes her feel completely at home. For me, that's the most important thing - that she is happy and feels at home.
Overall I think the care she receives is good and I am confident that she is safe and happy. My only issue is her room is not always tidy or clean - there is often a smell and it is clear that the room is not regularly inspected and cleaned. There is also an issue with personal items being lost - nothing of value, but clothing etc., which I appreciate is not necessarily the fault of the carers as the residents have a tendency to 'wander' around and leave things in different places!
Mum loves living here and she is very happy.
How likely would you be to recommend Old Raven House? Likely
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Gillian Hepworth, proprietor at Old Raven House responded to this review on 29 Feb 2016:
Dear Sue,
Just read your review. The manager and I did discuss the issues with mums room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let the Manager or the team leaders know when you are there if you have any further problems. We do take this seriously of course and thank you for letting us know. So pleased that mum is well and happy, the residents really do enjoy all our activities which is great. Best wishes, Gillian
Dear Sue,
Just read your review. Anne and I did discuss the issues with the room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let Anne, Michele or the team leaders know when you are there if you have any further problems. We do take this seriously of course and thank you for letting us know. So pleased that mum is well and happy, the residents really do enjoy all our activities which is great.
Dear Sue, Anne and I did discuss the issues with mums room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let Anne, Michele or the team leaders know when you are there if you hae any further problems. We do thake this seriously of course and thank you for letting us know. So pleased that mum is well and happy, the residents really do enjoy all the activities which is great.
Review submitted from a Postal Card by P N (Brother of Resident) on Thursday 4 February 2016. Relates to January 2016.
Very clean, cleaners always on going. Well organised. People come in to sing, show films, talk, entertainment, trips out. Very good food, drinks, meals. People can join in or keep to their rooms private. Hairdressers, papers, doctors, eyes...
How likely would you be to recommend Old Raven House? Extremely Likely
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Review submitted from a Postal Card by Babs (Niece of Resident) on Wednesday 3 February 2016. Relates to January 2016.
Old Raven House is a homely care home with staff that are both friendly and caring. They treat their residents with respect and dignity and try to engage with them as much as they can. The facilities are good and the staff are efficient and helpful.
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 04 Feb 2016:
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to enhance our services (however small). In the meantime hope to see you soon. Best wishes.
Review submitted from a Postal Card by Imelda (Friend of Resident) on Tuesday 2 February 2016. Relates to January 2016.
My friend is always cared for in a patient and caring manner. Staff are very friendly and thoughtful towards her. Even during very busy moments the staff attend personally to each person directly with eye to eye contact, with a smile which is genuine and allows my friend to answer or respond comfortably in her own time. When she was ill just before Christmas their care for her was exemplary.
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 03 Feb 2016:
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to enhance our services (however small). In the meantime hope to see you soon. Best wishes.
Review submitted from a Postal Card by Nicky (Daughter of Resident) on Tuesday 2 February 2016. Relates to December 2015.
A very caring home. My mother has been living there for 18 months and there have been no staff changes to speak of. The staff are lovely and treat the residents with care and compassion. The staff are always around when you call in. The managers door is always open if you need to ask anything. When visiting mum staff always know which room she's in- impressive!
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 03 Feb 2016:
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to enhance our services (however small). In the meantime hope to see you soon. Best wishes.
Review submitted from a Postal Card by David N (Son of Resident) on Friday 29 January 2016. Relates to January 2016.
Old Raven is a lovely care home with good size rooms and beautiful gardens. It is also nice size in terms of the number of residents and the staff know all the residents by name. The home organises good activities although unfortunately my mother has Alzheimer's so cannot remember them. However, the staff are undertaking strategies to review pictures with her to try and help. Overall this is a lovely care home with a nice "extended" family atmosphere.
How likely would you be to recommend Old Raven House? Extremely Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 02 Feb 2016:
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to add to our services (however small). In the meantime hope to see you soon. Best wishes, Gillian
Review submitted from a Postal Card by D G (Son of Resident) on Thursday 28 January 2016. Relates to January 2016.
A good caring home. Management and staff very good and caring. The care home is clean and well managed. Plenty of activities are provided for the residents. Good frequent communication from the home regarding events and activities provided for residents, including invitations to families to join in. Comprehensive care plans tailored for each resident which are reviewed with family members.
How likely would you be to recommend Old Raven House? Likely
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Gillian Hepworth, Proprietor at Old Raven House responded to this review on 29 Jan 2016:
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to add to our services. In the meantime hope to see you soon. Best wishes, Gillian
Job Title: Registered Manager
Joined: 2003
Description:
Anne has a degree in Health and Social Welfare, as well as the Registered Manager Award and Level 4 NVQ. She has worked in Social Care for over 20 years, the past 14 at Old Raven House.
Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.
Job Title: Training and Development Manager
Joined: 2012
Description:
Zoe has worked at Old Raven House on and off since 2002, returning in 2012 to bring her considerable qualities to help Anne to develop our team. Zoe also leads the activities Team, creating varied interesting and exciting activities which respond to our residents choices and preferences.
Zoe has NVQ level 5 in leadership, as well as a qualification in leading activities for dementia.
Job Title: Team Leader
Joined: 2006
Description:
Dionne is one of our three Team Leaders and also our Good Practice Champion.
Job Title: Team Leader
Joined: 2003
Description:
Lynne is one of our three Team Leaders as well as our Infection Control champion.
Job Title: Team Leader
Joined: 2010
Description:
Miranda is one of our three Team Leaders, and also Tissue Viability Champion.
There are currently no Care Home Idol entrants who have performed at Old Raven House