We'd like to thank the owner, manager and the team for all their kindness over the years
Suzanne G (Daughter of Resident)
I cannot recommend this lovely ‘family’ highly enough - they have become a part of ours.
K B (Daughter of Resident)
She has made friends and there are a lot of activities to keep her occupied.
Russell E (Son-in-law of Resident)
Please do call them as they aim to be able to help you and work with your budget.
These prices are only a guideline, please contact Old Raven House to find out the exact price for your requirements.
Old Raven House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Old Raven House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Old Raven House has a Review Score of 9.3 (9.321) out of 10, based on 7 reviews in the last 2 years. Over all time Old Raven House has 44 reviews.
Review from Nicky (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gillian Hepworth, Proprietor at Old Raven House
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to enhance our services (however small). In the meantime hope to see you soon. Best wishes.
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Review from P N (Brother of Resident) published on 4 February 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from David N (Son of Resident) published on 2 February 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Gillian Hepworth, Proprietor at Old Raven House
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to add to our services (however small). In the meantime hope to see you soon. Best wishes, Gillian
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Review from D G (Son of Resident) published on 29 January 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Gillian Hepworth, Proprietor at Old Raven House
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff are and management commitment to ensuring everyone is cared for and happy. Please let me know if at any time there is something we can do to add to our services. In the meantime hope to see you soon. Best wishes, Gillian
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
The Review Score of 9.3 (9.321) out of 10 for Old Raven House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for Old Raven House is calculated as follows: ( (70 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.514 Points relating to the number of positive Reviews for Old Raven House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 7 Positive Reviews ÷ 8.6 = 0.814
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jan 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2003
Anne has a degree in Health and Social Welfare, as well as the Registered Manager Award and Level 4 NVQ. She has worked in Social Care for over 20 years, the past 14 at Old Raven House.
Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.
Job Title: Deputy Manager
Joined: 2013
Anne Marie is the Homes Deputy Manager and leads the Care teams. She is a subject matter expert on Tissue Viability and Falls. She has a Level 4 Health and Social Care qualification.
Job Title: Team Leader
Joined: 2006
Dionne is a Care team leader and one of four Senior Carers. She is also our Good Practice Champion, Safeguarding Champion, and qualified Phlebotomist.
Job Title: Chef
Joined: 2003
Lynne is one of two Chefs, as well as our Infection Control Champion.
Job Title: Maintenance Manager
Joined: 2015
On a day to day basis, Terry ensures that Old Raven House is Safe. He is the Health & Safety lead and Fire Warden for the home.
Job Title: Chef
Joined: 2006
Justin is one of two chefs, who pride themselves on producing nutritious, delicious and colourful food, maintaining and building on the good practise in the Kitchen
Job Title: Marketing and Events
Joined: 2019
Graham is part of the home administration team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Raven House to verify any information. View our terms and conditions. Old Raven House has an Enhanced Service - more info.
