






Welcome to Old Raven House Care Home, a charming Grade II listed building steeped in history and nestled in the picturesque village of Hook, Hampshire.
Dedicated care staff are skilled, professional, and experienced, with many holding Champion status in their specialised areas. This ensures that residents receive the highest quality of care, rooted in safe and attentive practices.
Led by the talented team of chefs and catering staff, the home prides itself...
Care Provided by Old Raven House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please do call them as they aim to be able to help you and work with your budget.
The price(s) shown are provided by the care home. Contact Old Raven House for full pricing details and T&Cs.
Contact Old Raven House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Old Raven Ltd
- Private Owned
Person in charge
- Anne Turner (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (28)
Visiting
- Old Raven House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Parking
- Old Raven House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Old Raven House Reviews (51)
Old Raven House has a Review Score of 9.7 (9.673) out of 10, based on 12 reviews in the last 2 years.
Over all time Old Raven House has 51 reviews.
I cannot fault the Old Raven. The staff are always on hand to answer any questions of queries. My husband always looks clean, tidy and care is taken about his appearance. i.e colour co-ordinated. His individual needs over the last five years, which have not always been the easiest to deal with, have been met in a safe and secure way and always with a smile.
I have always found the staff to be very attentive and kind and are lovely to the residents. There is a lovely atmosphere in the home and there is always a warm friendly feel as soon as you walk through the door.
A small and friendly team of staff who all know their resident's personal needs.
Family always welcome.
Didn't want to go into a home but now I have been here for 4 months and very happy. Staff are friendly and made new friends. Have also been on a few trips out.
Thank you so much for your review. Please remember our managers door is always open if you feel we can help at all. We do strive to continue to improve our facilities therefore take all constructive comments seriously if it improves your stay with us.
The staff are very approachable and responsive, with some key workers being outstanding in their engagement and care for the residents.
Thank you so much for being kind enough to send this review in. I know my staff will appreciate your comments, as you know they really do care about all their Old Raven family. In these times of so much adverse publicity for care homes it is good if others who need care get some...
My Mum has been living at Old Raven for a few years now and is very happy there. She loves the food and there is a wonderful, homely feeling which I know makes her feel completely at home. For me, that's the most important thing - that she is happy and feels at home.
Overall I think the care she receives is good and I am confident that she is safe and happy. My only issue is her room is not always tidy or clean - there is often a smell and it is clear that the room is not regularly inspected and cleaned. There is also an issue with personal items being lost - nothing of value, but clothing etc., which I appreciate is not necessarily the fault of the carers as the residents have a tendency to 'wander' around and leave things in different places!
Mum loves living here and she is very happy.
Just read your review. The manager and I did discuss the issues with mums room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let the Manager or the...
Old Raven House is a homely care home with staff that are both friendly and caring. They treat their residents with respect and dignity and try to engage with them as much as they can. The facilities are good and the staff are efficient and helpful.
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...
A very caring home. My mother has been living there for 18 months and there have been no staff changes to speak of. The staff are lovely and treat the residents with care and compassion. The staff are always around when you call in. The managers door is always open if you need to ask anything. When visiting mum staff always know which room she's in- impressive!
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...
Very clean, cleaners always on going. Well organised. People come in to sing, show films, talk, entertainment, trips out. Very good food, drinks, meals. People can join in or keep to their rooms private. Hairdressers, papers, doctors, eyes...
Old Raven is a lovely care home with good size rooms and beautiful gardens. It is also nice size in terms of the number of residents and the staff know all the residents by name. The home organises good activities although unfortunately my mother has Alzheimer's so cannot remember them. However, the staff are undertaking strategies to review pictures with her to try and help. Overall this is a lovely care home with a nice "extended" family atmosphere.
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...
A good caring home. Management and staff very good and caring. The care home is clean and well managed. Plenty of activities are provided for the residents. Good frequent communication from the home regarding events and activities provided for residents, including invitations to families to join in. Comprehensive care plans tailored for each resident which are reviewed with family members.
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Old Raven House.
There are no upcoming events for Old Raven House.
Awards / Recognitions (1)
- 18 Nov 2020Recipient: Old Raven House
Accreditations
There are no accreditations posted yet for Old Raven House.
Meet the Team (7)

Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.

Anne Marie is the Homes Deputy Manager and leads the Care teams. She is a subject matter expert on Tissue Viability and Falls. She has a Level 4 Health and Social Care qualification.

Dionne is a Care team leader and one of four Senior Carers. She is also our Good Practice Champion, Safeguarding Champion, and qualified Phlebotomist.

Lynne is one of two Chefs, as well as our Infection Control Champion.

On a day to day basis, Terry ensures that Old Raven House is Safe. He is the Health & Safety lead and Fire Warden for the home.

Justin is one of two chefs, who pride themselves on producing nutritious, delicious and colourful food, maintaining and building on the good practise in the Kitchen

Graham is part of the home administration team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Raven House to verify any information. View our terms and conditions. Old Raven House has an Enhanced Service -more info.