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Old Raven House

London Road, Hook, Hampshire RG27 9EF
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Old Raven House, Hook
Old Raven House, Hook
Old Raven House, Hook

Welcome to Old Raven House Care Home, a charming Grade II listed building steeped in history and nestled in the picturesque village of Hook, Hampshire.

Dedicated care staff are skilled, professional, and experienced, with many holding Champion status in their specialised areas. This ensures that residents receive the highest quality of care, rooted in safe and attentive practices.

Led by the talented team of chefs and catering staff, the home prides itself...  

Care Provided by Old Raven House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,700£1,350 - £1,350
Residential Dementia Care£1,400 - £1,800£1,400 - £1,400

Please do call them as they aim to be able to help you and work with your budget.

Contact Old Raven House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Old Raven Ltd
  • Private Owned

Person in charge

  • Anne Turner (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (43)
  • Single Rooms with ensuite Wet Room (28)

Visiting

  • Old Raven House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • Old Raven House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Old Raven House Reviews (51)

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9.7

Old Raven House has a Review Score of 9.7 (9.673) out of 10, based on 12 reviews in the last 2 years. Over all time Old Raven House has 51 reviews.

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Showing 51 reviews matching selected criteria
Review from Patricia B (Wife of Resident) published on 29 March 2017 Submitted via Website
Overall Experience

I cannot fault the Old Raven. The staff are always on hand to answer any questions of queries. My husband always looks clean, tidy and care is taken about his appearance. i.e colour co-ordinated. His individual needs over the last five years, which have not always been the easiest to deal with, have been met in a safe and secure way and always with a smile.

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Review from Jan M (Daughter of Resident) published on 23 March 2017 Submitted via Website
Overall Experience

I have always found the staff to be very attentive and kind and are lovely to the residents. There is a lovely atmosphere in the home and there is always a warm friendly feel as soon as you walk through the door.

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Review from Claire (Daughter of Resident) published on 23 March 2017 Submitted via Website
Overall Experience
Old Raven House delivers a personal and caring approach to their residents. Each is an individual whose specific needs are taken into consideration.
A small and friendly team of staff who all know their resident's personal needs.

Family always welcome.

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Review from Dorothy M (Resident / Service User) published on 2 December 2016 Submitted via Postal Card
Overall Experience

Didn't want to go into a home but now I have been here for 4 months and very happy. Staff are friendly and made new friends. Have also been on a few trips out.

Reply from Gillian hepworth, Proprietor at Old Raven House

Thank you so much for your review. Please remember our managers door is always open if you feel we can help at all. We do strive to continue to improve our facilities therefore take all constructive comments seriously if it improves your stay with us.

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Review from Graham G (Son of Resident) published on 2 December 2016 Submitted via Postal Card
Overall Experience
Overall the standards are very good. The activities organised are varied and considerable thought and time is put into their preparation and delivery.

The staff are very approachable and responsive, with some key workers being outstanding in their engagement and care for the residents.

Reply from Gillian Hepworth, Proprietor at Old Raven House
Dear Graham,

Thank you so much for being kind enough to send this review in. I know my staff will appreciate your comments, as you know they really do care about all their Old Raven family. In these times of so much adverse publicity for care homes it is good if others who need care get some...  

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Review from Sue (Daughter of Resident) published on 3 March 2016 Submitted via Website
Overall Experience

My Mum has been living at Old Raven for a few years now and is very happy there. She loves the food and there is a wonderful, homely feeling which I know makes her feel completely at home. For me, that's the most important thing - that she is happy and feels at home.

Overall I think the care she receives is good and I am confident that she is safe and happy. My only issue is her room is not always tidy or clean - there is often a smell and it is clear that the room is not regularly inspected and cleaned. There is also an issue with personal items being lost - nothing of value, but clothing etc., which I appreciate is not necessarily the fault of the carers as the residents have a tendency to 'wander' around and leave things in different places!

Mum loves living here and she is very happy.

Reply from Gillian Hepworth, proprietor at Old Raven House
Dear Sue,

Just read your review. The manager and I did discuss the issues with mums room following your meeting with her recently. We have in fact arranged for the room to be decorated and the cleaners will now go in twice a day to ensure the room is kept tidy. Please let the Manager or the...  

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Review from Babs (Niece of Resident) published on 5 February 2016 Submitted via Postal Card
Overall Experience

Old Raven House is a homely care home with staff that are both friendly and caring. They treat their residents with respect and dignity and try to engage with them as much as they can. The facilities are good and the staff are efficient and helpful.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...  

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Review from Nicky (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card
Overall Experience

A very caring home. My mother has been living there for 18 months and there have been no staff changes to speak of. The staff are lovely and treat the residents with care and compassion. The staff are always around when you call in. The managers door is always open if you need to ask anything. When visiting mum staff always know which room she's in- impressive!

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...  

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Treated with Dignity
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Review from P N (Brother of Resident) published on 4 February 2016 Submitted via Postal Card
Overall Experience

Very clean, cleaners always on going. Well organised. People come in to sing, show films, talk, entertainment, trips out. Very good food, drinks, meals. People can join in or keep to their rooms private. Hairdressers, papers, doctors, eyes...

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Review from David N (Son of Resident) published on 2 February 2016 Submitted via Postal Card
Overall Experience

Old Raven is a lovely care home with good size rooms and beautiful gardens. It is also nice size in terms of the number of residents and the staff know all the residents by name. The home organises good activities although unfortunately my mother has Alzheimer's so cannot remember them. However, the staff are undertaking strategies to review pictures with her to try and help. Overall this is a lovely care home with a nice "extended" family atmosphere.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Review from D G (Son of Resident) published on 29 January 2016 Submitted via Postal Card
Overall Experience

A good caring home. Management and staff very good and caring. The care home is clean and well managed. Plenty of activities are provided for the residents. Good frequent communication from the home regarding events and activities provided for residents, including invitations to families to join in. Comprehensive care plans tailored for each resident which are reviewed with family members.

Reply from Gillian Hepworth, Proprietor at Old Raven House

Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of life which is just as important as care. So pleased you recognise how kind and caring our staff...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Old Raven House.

Meet the Team (7)

Anne Turner
Anne TurnerJob Title:Registered ManagerJoined: 2003
Anne has a degree in Health and Social Welfare, as well as the Registered Manager Award and Level 4 NVQ. She has worked in Social Care for over 20 years, the past 14 at Old Raven House.

Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.

Anne Marie Ward
Anne Marie WardJob Title:Deputy ManagerJoined: 2013

Anne Marie is the Homes Deputy Manager and leads the Care teams. She is a subject matter expert on Tissue Viability and Falls. She has a Level 4 Health and Social Care qualification.

Dionne Hall
Dionne HallJob Title:Team LeaderJoined: 2006

Dionne is a Care team leader and one of four Senior Carers. She is also our Good Practice Champion, Safeguarding Champion, and qualified Phlebotomist.

Lynne Wheatley
Lynne WheatleyJob Title:ChefJoined: 2003

Lynne is one of two Chefs, as well as our Infection Control Champion.

Terry Short
Terry ShortJob Title:Maintenance ManagerJoined: 2015

On a day to day basis, Terry ensures that Old Raven House is Safe. He is the Health & Safety lead and Fire Warden for the home.

Justin Gale
Justin GaleJob Title:ChefJoined: 2006

Justin is one of two chefs, who pride themselves on producing nutritious, delicious and colourful food, maintaining and building on the good practise in the Kitchen

Graham Goddard
Graham GoddardJob Title:Marketing and EventsJoined: 2019

Graham is part of the home administration team.

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