Old Raven House

London Road, Hook RG27 9EF
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8.8 44 Reviews
  • Old Raven House, Hook
Welcome to Old Raven House Care Home, a charming Grade II listed building steeped in history and nestled in the picturesque village of Hook, Hampshire.

Dedicated care staff are skilled, professional, and experienced, with many holding Champion status in their specialised areas. This ensures that residents receive the highest quality of care, rooted in safe and attentive practices.

Led by the talented team of chefs and catering staff, the home prides itself on providing delicious meals tailored to resident preferences, nutritional needs, and seasonal produce.

While Old Raven House boasts a rich historical atmosphere as a Grade II listed building with a beautiful cottage garden, it also benefits from a modern wing, offering residents the choice between traditional country house living and modern purpose-built accommodations.

Old Raven House prioritises building personal connections with each resident, ensuring their individual needs and desired outcomes are understood and met. Each resident is assigned a key person who monitors the effectiveness of their care, providing personalised support every step of the way.

With the manager's open-door policy, the home welcomes residents, staff, relatives, and prospective residents to engage with them openly and transparently. Visit the team at Old Raven House and experience the warm and inviting atmosphere.
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Care Provided by Old Raven House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Please do call them as they aim to be able to help you and work with your budget.

Contact Old Raven House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Old Raven House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Old Raven Ltd

Person in Charge

  • Anne Turner (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • Old Raven House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • Old Raven House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Old Raven House Reviews (44)

8.8

Old Raven House has a Review Score of 8.8 (8.810) out of 10, based on 5 reviews in the last 2 years.
Over all time Old Raven House has 44 reviews.

Overall Experience
  • 31
  • 13
  • 0
  • 0
  • 0
Date Published
  • 44
  • 1
  • 5
  • 5
  • 39
Reviewer Connection to Old Raven House
  • 22
  • 6
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Nicky (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home. My mother has been living there for 18 months and there have been no staff changes to speak of. The staff are lovely and treat the residents with care and compassion. The staff are always around when you call in. The managers door is always open if you need to ask anything. When
visiting mum staff always know which room she's in- impressive!
Reply from Gillian Hepworth, Proprietor at Old Raven House
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Brother of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean, cleaners always on going. Well organised. People come in to sing, show films, talk, entertainment, trips out. Very good food, drinks, meals. People can join in or keep to their rooms private. Hairdressers, papers, doctors, eyes...
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David N (Son of Resident) published on 2 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Old Raven is a lovely care home with good size rooms and beautiful gardens. It is also nice size in terms of the number of residents and the staff know all the residents by name. The home organises good activities although unfortunately my mother has Alzheimer's so cannot remember them. However, the
staff are undertaking strategies to review pictures with her to try and help. Overall this is a lovely care home with a nice "extended" family atmosphere.
Reply from Gillian Hepworth, Proprietor at Old Raven House
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Son of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good caring home. Management and staff very good and caring. The care home is clean and well managed. Plenty of activities are provided for the residents. Good frequent communication from the home regarding events and activities provided for residents, including invitations to families to join in.
Comprehensive care plans tailored for each resident which are reviewed with family members.
Reply from Gillian Hepworth, Proprietor at Old Raven House
Thank you so much for your kind comments. If there is anything you feel we can do to improve any area of the home please let me know. We try hard to ensure that all our residents enjoy a quality of…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.8 (8.810)

Overview of Review Score

The Review Score of 8.8 (8.810) out of 10 for Old Raven House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Old Raven House is calculated as follows: ( (46 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.081 Points relating to the number of positive Reviews for Old Raven House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 5 Positive Reviews ÷ 8.6 = 0.581
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (7)

Anne

Anne Turner

Job Title: Registered Manager Joined: 2003

Anne has a degree in Health and Social Welfare, as well as the Registered Manager Award and Level 4 NVQ. She has worked in Social Care for over 20 years, the past 14 at Old Raven House.
Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.

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Anne Marie Ward

Job Title: Deputy Manager Joined: 2013

Anne Marie is the Homes Deputy Manager and leads the Care teams. She is a subject matter expert on Tissue Viability and Falls. She has a Level 4 Health and Social Care qualification.

Dionne

Dionne Hall

Job Title: Team Leader Joined: 2006

Dionne is a Care team leader and one of four Senior Carers. She is also our Good Practice Champion, Safeguarding Champion, and qualified Phlebotomist.

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Lynne Wheatley

Job Title: Chef Joined: 2003

Lynne is one of two Chefs, as well as our Infection Control Champion.

Terry

Terry Short

Job Title: Maintenance Manager Joined: 2015

On a day to day basis, Terry ensures that Old Raven House is Safe. He is the Health & Safety lead and Fire Warden for the home.

Justin

Justin Gale

Job Title: Chef Joined: 2006

Justin is one of two chefs, who pride themselves on producing nutritious, delicious and colourful food, maintaining and building on the good practise in the Kitchen

Graham

Graham Goddard

Job Title: Marketing and Events Joined: 2019

Graham is part of the home administration team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Raven House to verify any information. View our terms and conditions. Old Raven House has an Enhanced Service - more info.