






Welcome to Old Raven House Care Home, a charming Grade II listed building steeped in history and nestled in the picturesque village of Hook, Hampshire.
Dedicated care staff are skilled, professional, and experienced, with many holding Champion status in their specialised areas. This ensures that residents receive the highest quality of care, rooted in safe and attentive practices.
Led by the talented team of chefs and catering staff, the home prides itself...
Care Provided by Old Raven House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please do call them as they aim to be able to help you and work with your budget.
The price(s) shown are provided by the care home. Contact Old Raven House for full pricing details and T&Cs.
Contact Old Raven House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Old Raven Ltd
- Private Owned
Person in charge
- Anne Turner (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (28)
Visiting
- Old Raven House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Parking
- Old Raven House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Old Raven House Reviews (51)
Old Raven House has a Review Score of 9.7 (9.673) out of 10, based on 12 reviews in the last 2 years.
Over all time Old Raven House has 51 reviews.
Mum passed away in April and I am absolutely certain the 5 years she spent at Old Raven House could well have been the happiest years of her life...
All the staff I have met at Old Raven are kind and caring. They encourage the residents to join in activities and have fun. My aunt loves it and I wouldn't want her to be moved to another residential home. It is well managed.
Very happy with the care my mother is receiving at Old Raven, especially during this lockdown. The staff are taking all precautions during this difficult time to ensure all residents are safe, and I feel confident that all residents are well looked after.
During her passing away, they took great care of her and were very helpful after her death.
We have nothing but praise for Old Raven House.
My mother-in-law resides at the Old Raven Care Hotel and I can honestly say it is lovely; where she gets good care and where she is very comfortable. Staff are always helpful and cheery and even as a visitor, both my family and myself also feel welcomed. The home always tries their best to organise enjoyable events for the residents and to keep them occupied on their own terms and they can freely walk around their home and lovely garden, whilst still being kept safe, which is also great. During this difficult time of the Covid-19 outbreak, I feel the management and staff have worked even harder to ensure the safety of their residents, but they are still cheerful and as helpful as ever, when contacted about family members. The rooms are all homely and I know the food is great, as over the time my mother-in-law has resided at Old Raven, I have often popped in to sit with her and her friends at mealtimes. Keep up the great work and thank you!
The care given to my own mother has been brilliant. When we visit I can see that all the residents are clean and well cared for. All the rooms have a lovely fresh smell and the food always looks lovely.
We really appreciated the continuity of staff and several became firm favourites of our mother. Over the years we came to know the majority of the staff and there was always a friendly atmosphere in the house. Visitors were always made welcome. In the last few years, there has been an emphasis on craft, activities and outings which our mother enjoyed when she was well enough to participate. We'd like to thank the owner, manager and the team for all their kindness over the years and let them know their hard work is appreciated.
Old Raven is an old listed building. It is a bit of a rabbit warren and not all of the infrastructure is perfect, but the care is exemplary. There is a busy, friendly and happy atmosphere. I was encouraged to turn up to visit at any time of the day or night. My mother was only there for two weeks, her health having deteriorated suddenly. Mum was very close to our home and we were able to visit frequently each day, Mum was always clean and comfortable. Mum was eating very little but they were always keen to prepare little things we told them she liked. While very old age is not great, Mum could not have been in a more caring environment.
My mother recently had 8 days respite at Old Raven House having never previously been away from her home. The staff were very welcoming and friendly and put her at ease and she settled in well. I called to see my mother at various times throughout the week depending on my schedule she was always up and dressed, looked well cared for and her dietary needs were well catered for. My mother even managed to get her hair done at short noticed and this just added to a very happy stay.
Very pleased with the care support and treatment she received and found the care team amazing.
Mum is always treated really well and encouraged to get involved with the communal activities, but is given the freedom to just stay in her room if she wants to. She always says the food is really good and there is always a glass of juice or a cup of tea to hand.
The care at Old Raven House is constantly very good. Staff are always bright and friendly chatting freely with all the residents in a manner personal to each individual so that the individual can respond comfortably in conversation according to that resident's interests and needs.
Each of my visits and contact with Old Raven House confirms that my decision to choose Old Raven House for my friend was exactly right.
Staff always respond to residents needs with great respect.
Since my last review in December 2016, I still visit most days to see my wife who has Alzheimer's. She still gets the consistent care from the dedicated staff and the manager and her professional team give us endless support. The food is still of a high standard and cleaning and laundry are ongoing daily.
There are indoor activities and in summer, trips out to various attractions. The gardens are large and well kept so residents and visitors can sit and enjoy.
A very welcoming home.
Real care, compassion and home from home.
I am so lucky to have such a wonderful residence for my wife.
Looking after dementia suffering residents is never going to be easy as each resident is very much an individual with their own very personal problems. To achieve this it is crucial that the staff have both the necessary training and the relevant compassion. The staff at the Old Raven have this which in my opinion is down to the leadership of the Manager and the management skills of the senior team who lead by example. I have slightly marked down the safety and security as they have only one access which is used by both vehicles and pedestrians. The expensive high tech solution would be to get every resident to wear a microchip necklace which alarmed when crossing the gate threshold.
Thank you for your review. Gillian.
This is a place where I know my Nan feels at home and where I can see she can be herself. I can also see that she is celebrated for her humour and occasional ‘interesting’ choice of language too!
Since living at The Old Raven, Nan looks healthier than she has in years, mainly because she now has great food and people who genuinely care about her and all the residents.
Every time I visit, I see tonnes of patience and understanding - consistently and from all staff.
To us, that is priceless.
Thank you for your kind words. Gillian.
Dad has been living at Old Raven House since 2016 and staff have consistently provided high levels of care. The manager and her staff are extremely well organised and dad is treated with dignity and respect at all times. He has formed close trusting relationships with staff and it's comforting to see how well his individual needs are continually being met.
Nothing is too much for the staff, day and night they are there to support the residents and their families.
As a family, we love to visit and are made very welcome.
Old Raven House is a caring and friendly environment for its residents and its staff are characterised by their kind, compassionate and positive attitude towards residents and their families and friends. No question or suggestion goes unanswered and their quest to do the best for individual people in their care is second to none. Family meetings and individual care plan reviews have left us with reassurance about the depth of understanding about Mum and their quest to improve life for her and others.
Old Raven go the extra mile to entertain the residents. Their programme of activities went far beyond others when I searched for a place. The Facebook page is an absolute favourite with our extended family who are cheered by seeing her enjoying herself. The menagerie of animals is a particular favourite with Mum. Their encouragement for her to have a budgie in her room has proved to be a fantastic success.Thank you to the manager and your staff for the piece of mind brought by your care.
Very friendly and highly competent staff.
Lots of activities are organised to keep the residents occupied and amused, including trips out, musical entertainment, crafts and clubs, as well as pet therapy.
The food is also excellent.
My Mum is very happy and well cared for. The manager and staff are always around when I visit and are very approachable if I need to ask anything. My Mum is less mobile now so is happy sitting in the lounge and is always included in the activities going on if she wants to join in. All good!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Old Raven House.
There are no upcoming events for Old Raven House.
Awards / Recognitions (1)
- 18 Nov 2020Recipient: Old Raven House
Accreditations
There are no accreditations posted yet for Old Raven House.
Meet the Team (7)

Anne has been central to Old Raven's growth and development, building a strong and committed team of staff who truly strive to create a happy home where people not only feel safe but are able to enjoy their lives.

Anne Marie is the Homes Deputy Manager and leads the Care teams. She is a subject matter expert on Tissue Viability and Falls. She has a Level 4 Health and Social Care qualification.

Dionne is a Care team leader and one of four Senior Carers. She is also our Good Practice Champion, Safeguarding Champion, and qualified Phlebotomist.

Lynne is one of two Chefs, as well as our Infection Control Champion.

On a day to day basis, Terry ensures that Old Raven House is Safe. He is the Health & Safety lead and Fire Warden for the home.

Justin is one of two chefs, who pride themselves on producing nutritious, delicious and colourful food, maintaining and building on the good practise in the Kitchen

Graham is part of the home administration team.
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