Set high on Otterbourne Hill, overlooking the River Itchen Valley, The Grange sits in five acres of mature oak woodland, surrounded on three sides by thirty hectares of Otterbourne Park Wood.
The Home offers views of the ever changing country scene, from the woodland carpet of indigenous bluebells in summer, to the rich tapestry of ochre in autumn, providing an idyllic setting for the rest and recuperation of the twenty five residents.
With a long established reputation in the area for providing a high level of care, it is no surprise that Otterbourne Grange has been host to some very illustrious residents over the years, many of whom have found the privacy, warmth, and air of peace and tranquillity, unusual in this day and age.
Group: Bethesda Healthcare Ltd
Person in charge: Alexandra Kent (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 9
Shared Rooms: 8
Rooms with ensuite WC: 5
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Otterbourne Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Otterbourne Grange has a Review Score of 9.8 (9.783)
The Review Score of 9.8 (maximum of 10) for Otterbourne Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Otterbourne Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.783 for Otterbourne Grange is calculated as follows: ( (47 Excellents x 5) + (13 Goods x 4) ) ÷ 60 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Otterbourne Grange is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5 Target = 1.000
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Kayleigh F (Friend of Resident) on Wednesday 7 December 2016. Relates to September 2016.
I attended a Macmillan coffee morning event, the staff were very friendly and attentive, the residents seemed happy and were chatty. The chef was lovely and the food was all freshly home made and was delicious.
How likely would you be to recommend Otterbourne Grange? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by D P (Son of Resident) on Monday 5 December 2016. Relates to November 2016.
Mum moved to Otterbourne Grange at the end of September it is her first time in a home. She and her family were understandably apprehensive. Mum has settled into the home well and beyond our expectations. Much of this is down to the staff whom we have found without exception to be kind, caring and professional. They treat mum as a person and are empathetic which cannot be easy as mum has dementia. The food is very good mum is very comfortable at Otterbourne Grange.
How likely would you be to recommend Otterbourne Grange? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Theresa F (Daughter of Resident) on Thursday 6 October 2016. Relates to September 2016.
I cannot thank all the staff enough for the fantastic care they give to my mother who has been a resident for over 6 years. They give her so much love and support. Despite being bedridden for so many years she has not suffered any bedsores. Due to her condition (Alzheimer's) she is unable to communicate verbally but always seems to be content and relaxed which I believe is a testament to the staff's care and attention. Again so many thanks to them all.
How likely would you be to recommend Otterbourne Grange? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jane K (Daughter of Resident) on Thursday 29 September 2016. Relates to September 2016.
This home is set in a lovely area of Winchester in its own grounds. On entering the home you automatically feel like part of a big family. Staff are excellent and nothing was ever too much trouble. We were always kept informed on anything concerning our mum's health, home matters and finances (i.e. price rises) I would fully recommend this home to any family whose elderly members require this level of care.
How likely would you be to recommend Otterbourne Grange? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by David B (Son of Resident) on Wednesday 21 September 2016. Relates to September 2016.
Otterbourne Grange is a victorian style country house run as a residential care home with dementia support. Nursing care provided by the district nurse. Room for 25 residents in single/double rooms - some ensuite. Staff are caring, friendly and genuinely helpful with great resident empathy. Very good communication with residents and family, visit any time!
No problems, very clean - the kitchen is exemplary!
No nasty smells. Food very good and suited to needs. The range of activities including periodic social gatherings - fetes, parties etc. Refurb and extension underway to provide more facilities, rooms and lift!
How likely would you be to recommend Otterbourne Grange? Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Otterbourne Grange
