Otterbourne Grange Residential Home

Pitmore Road, Otterbourne, Winchester SO21 2HZ
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9.6 25 Reviews
  • Otterbourne Grange Residential Home, Winchester
Set high on Otterbourne Hill, overlooking the River Itchen Valley, The Grange sits in five acres of mature oak woodland, surrounded on three sides by thirty hectares of Otterbourne Park Wood.

The Home offers views of the ever changing country scene, from the woodland carpet of indigenous bluebells in summer, to the rich tapestry of ochre in autumn, providing an idyllic setting for the rest and recuperation of the twenty five residents.

With a long established reputation in the area for providing a high level of care, it is no surprise that Otterbourne Grange has been host to some very illustrious residents over the years, many of whom have found the privacy, warmth, and air of peace and tranquillity, unusual in this day and age.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 25 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

All fees are subject to a full assessment of residents care and support needs.

Good to Know

Person in charge

  • Nina Webb (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (9)
  • Couples/Companion Rooms (8)

Visiting

  • No restrictions on visiting times. There is a family room available for families visiting residents receiving end of life/palliative care.

Parking

  • Parking available on site for Residents, visitors and team members.

Otterbourne Grange Residential Home Reviews (25)

9.6

Otterbourne Grange Residential Home has a Review Score of 9.6 (9.576) out of 10, based on 9 reviews in the last 2 years.
Over all time Otterbourne Grange Residential Home has 25 reviews.

Overall Experience
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Review from Karen H (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I encouraged my mum to place my dad at Otterbourne Grange as I felt the management and staff would take great care of him. I was right, I never felt worried about my dad's care in their hands. He was treated as an individual with respect till the very end. Thank you.
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Review from H B (Wife of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my husband was in the care of Otterbourne Grange every attempt was made to meet his needs and comfort.
Since he was suffering from active dementia he wasn't always able to appreciate the care being taken but nevertheless, every opportunity was taken to recognise him as an individual
and develop relationships. This also extended to us as a family.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for recognising the hard work put in by the team. We always strive to provide person-centered care for all our residents and families.

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Review from S W (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I made the difficult decision to move my 94 year old mother with dementia into a care home. I was somewhat anxious about this move due to a very bad experience with another care home. My mother was made to feel very welcome and the staff did everything they could to help her settle in. She is now enjoying
life at the home and is very happy to be there, such a huge relief for me knowing that she is well cared for. I am kept well informed of all medical issues and the staff are all so very friendly and helpful every time I visit and nothing is too much trouble. They have been out on various tips and have lots of activities in the home and she is encouraged to join in. On the whole a lovely home with a lovely family atmosphere.
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Review from Jane M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Mum to a care home was a tough decision, but with her Alzheimer's, safeguarding became a concern. The managers were incredibly helpful and welcoming, proactively assessing Mum and supporting her transition. The carers have been equally supportive and always greet us with a smile.
A social media
group has been created, allowing us to see the activities Mum participates in, which is wonderful since she often forgets when I ask. Christmas was particularly special, with Mum attending choirs and a Panto, and we enjoyed a Christmas party at the home with family and friends, complete with games and dancing. The only downside is that the building could use some TLC, given its age, but it is always kept clean. Thank you for your care.
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Review from M W (Son of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for 4 years now and was joined 2 years ago by her sister. It's an older homely care home but it stands out because of the staff that work hard to care for everyone,
Always greeted with a happy smile when visiting.
The management and staff here are very good in my opinion,
which keeps my mind at rest as Mum has Dimensia. There are activities daily, and the occasional outing, the latest being a trip to the Zoo. Always kept up to date with Mum's health and well-being and very flexible when it comes to hospital visits that I couldn't do. I can't speak highly enough of the young driven management team! Well done everyone.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for sharing your kind and supportive words about the home, staff and management. It's really important that families feel confident and happy to leave their loved ones in our care, we work hard everyday to achieve each resident's individual goals and outcomes. We also look forward to planning lots more outings for everyone to enjoy!

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Review from Rich S (Son of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed at Otterbourne Grange as a permanent resident for the last three months of his life. I could not have asked for a better place for him to be. The home is incredibly well run and managed and all the staff I met - from senior managers to carers - were engaged, efficient and very caring.
The communication was excellent and I always felt well informed, but not over-burdened with routine information. The standard of care is everything you would hope for your family - respectful, attentive and friendly. After a pretty depressing experience at his previous care home (before I could move him to be close to me) my dad settled after a cup of tea and two brownies (one of which was supposed to be for me!). The environment is a huge asset - a lovely, light-filled Victorian house in wonderful grounds with large bedrooms and great living space - but it is the staff and the culture that stand out. Otterbourne Grange made a huge difference to my dad and our family and I highly recommend it.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you so much for those kind and extremely positive words of the staff and home. The staff work very hard at ensuring everyone, residents, and family have a great experience throughout their stay at the home, it's wonderful when recognised by families and feedback to the staff. We are so happy to have had such a happy impact on your loved one's life towards the end.

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Review from Amanda J (Daughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Otterbourne Grange for about 15 months until we moved her in May 2024 to be nearer to family. I would highly recommend this home for its quality of staff for not only are they kind and caring but also good-humoured with a keen sense of fun. This made a huge difference to my mum's quality
of life. The kitchen staff also did a great job tailoring Mum's meals to things she enjoyed. The managers kept us informed of the outcomes of any doctor visits or any issues that arose so that we felt completely in the loop. The building decor is a bit tired in places but that was the least important thing on our list and the above positive features far outweighed this slight negative.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for your extremely positive and kind words about the staff and the home. The staff take great care and pride when supporting your family members and they also recognise the need for laughter. It was an absolute pleasure to support your mum at Otterbourne.

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Review from Niki L (Wife of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Attentive friendly staff help give the place a hotel-like atmosphere - there's always enough food and drink for everyone at any time and it's as cheerful as is possible. My husband has enjoyed his activities and time there.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for recognising the hard work that the staff at Otterbourne put in to daily ensuring that the care provided is of a high standard and full of fun and laughter. There has recently been a new activity program put in place which has been designed around the likes and wishes of the residents.

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Review from J P (Son of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the members of staff at Otterbourne Grange Residential Home for looking after my Mum, they treat her caringly and with respect. She is very happy to be there and for me, it feels like a home from home. Great job.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

At Otterbourne Grange we really work hard to achieve that homely feeling for all our residents and families visiting. Thank you for sharing your positive feed back about the staff team.

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Review from Linda H (Wife of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has dementia. He stayed at Otterbourne Grange for two weeks. It was his second visit. He was very well looked after. I found the staff friendly, caring, conscientious and respectful. The manager kept me informed on how he was coping and his progress. I felt confident leaving my husband at
Otterbourne Grange.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for your kind words. The staff are very committed to making sure everyone's stay at Otterbourne Grange is a positive one; they also value how important it is to have good communication with family members.

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Review from Vaughan R (Son of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the staff at Otterbourne Grange to be caring, respectful and gracious towards my dad and our wider family. We are so pleased that he is there. I'm conscious that it's early days but I'm confident that this is the right place for him now, as we work with the staff and others on what is best
for his future.
Reply from Jacqueline Smith, Operations Manager at Otterbourne Grange Residential Home

Many thanks for your review and for the very positive comments about our staff at Otterbourne Grange. We want all our residents to feel happy and safe whilst in our care, alongside supporting them to continue to be as independent as possible. It is heart warming and reassuring to note that you feel confident in the care and support your father is receiving. It is important to us that we work collaboratively with the individual and their families to ensure they are given the right support that also feels right for them.

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Review from Debbie M (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Otterbourne Grange do an amazing job of caring for my dad. They are always happy to help with any questions we have. My dad really likes all the staff and enjoys chatting with them.
Reply from Libby Barrett, Director of Operations at Otterbourne Grange Residential Home

Thank you for your feedback. It is a real pleasure to support your father at the home.

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Review from C K (Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely good. Very nice people and good food.
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Review from David P (Son of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Otterbourne Grange for over 4 years now and we have always been very pleased with the care she has received. You always want to do your best for your parents when looking for a home and whilst not a modern facility it just had the right feel about the place. It rated highly, in our view,
in the areas of safety, comfort, home cooked food, friendly staff and the care provided. The place has soul and was just what Mum wanted and needed. Mum turned 90 in 2020 and the staff always try to make birthdays/ Christmas etc special for their residents to mark the occasions - lovely to see and I am sure is very much appreciated by the residents. Whilst she cannot communicate well at all now, she always said she liked her room at Otterbourne Grange and is happy there. Over her stay, her needs have progressively increased but the staff have always striven to do as much as they can for her and anything they can't do is covered by a nurse that visits Mum once a week.
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Review from Kevin P (Son of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Otterbourne Grange is a lovely period property set in its own grounds. The home has a welcoming feel to it and does not appear institutional, rather more home-like.
The staff are friendly and caring. They try their best in often challenging times.
My mother has been a resident for several years and
has never expressed any dissatisfaction about the home.
The standard of meals and cleanliness is good. All in all very happy with Otterbourne Grange. Thank you.
Reply from Sarah Badger, Home Manager at Otterbourne Grange Residential Home

Thank you for taking the time of completing the review on the home. We appreciate your kind words. Kind regards.

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Review from Kirsty A (Daughter-in-law of Resident) published on 28 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law lived at Otterbourne Grange for approximately seven years until her death earlier this year. She was happy and well cared-for and the staff were very kind to her. It has a friendly family atmosphere and she considered it her home.
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Review from Sue H (Friend of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always receive a good welcome and am offered refreshments. Otterbourne Grange always appears calm and relaxed and the staff are competent and caring and always visible. The residents appear to be happy enough in their own way. One staff member in particular is always on hand to assist or answer any
questions.
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Review from Ken M (Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere went far beyond my expected conditions. Accommodation excellent. Food good, the chef should be complimented. The cakes superb, entertainment good if you can join in. One little niggle - the laundry needs to be looked at with some form of list to put in that will be booked out when finished.
At one stage, I was without my joggers.
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Review from Carol W (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy and well looked after. The staff are all very friendly. I am pleased with the care my mother gets.
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Review from R R (Husband of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is in the very late stages of Alzheimer's disease.
The services provided for her by the staff is of the highest quality as if she was their own mother. All her care needs are met with love and devotion as if she was in her own home.
I could not ask for better care to be given.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Otterbourne Grange Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Otterbourne Grange Residential Home is calculated as follows: ( (75 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 105 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Otterbourne Grange Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Otterbourne Grange Residential Home

What types of Care is Otterbourne Grange Residential Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Otterbourne Grange Residential Home have?

There are 9 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Otterbourne Grange Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Otterbourne Grange Residential Home to the centre of Winchester?

5.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Otterbourne Grange Residential Home to verify any information. View our terms and conditions. Otterbourne Grange Residential Home has an Enhanced Service - more info.