Otterbourne Grange Residential Home

My friend is well looked after & he is very happy there. The staff are lovely & really care for the residents. They have regular events there & nice days out. It is always good to get regular updates & hear what my friend has been doing.

We found the residential home to be beautifully situated in a secluded area, the facilities are great for the needs of the residents and the staff were more than accomodating. What is obvious from the moment you walk in is the care and passion they show to the residents, we are more than happy with the support we are shown as well as our father. Above all, the communication is outstanding, we are informed about all things concerning our father. Thankyou.

My mum moved to Otterbourne about 9 months ago. The care and help she receives is second to none. Although it's an older care home it is always welcoming and friendly. When I visit the staff always welcome you with a smile. I feel it has definitely been a positive experience for my mum.

The Grange might not be as modern as some nursing homes but the homely atmosphere, care, respect, kindness is the number one priority. I would highly recommend The Grange when my Mother needs respite or a permanent home. Thank you Zoe and the team

My family & myself are completely satisfied that both my sisters Eve & Joan are given the very best of 24-7 care, in every way, food is excellent & especially their personal care. I couldn't wish for better. I have always found the staff friendly with a smile on their faces.

Otterbourne Grange provided not just care, but kindness - that's something you can't measure. I will always appreciate the way they looked after my mother and supported our family.

Every time I visit my partner who is resident at Otterbourne Grange I always receive a warm welcome from the staff and they are always ready to update me on his current status. He always appears calm and settled and always gives the staff a big smile and in some cases a cuddle which is so lovely to see. He eats really well there and is always presented well. I am so very grateful for the care that he receives from all the staff at Otterbourne Grange .

My Great Aunt has been at the Otterbourne Grange nursing home since late February this year. She has recently been moved to the ground floor as she had mobility issues . Since then she has been able to join into so much more activities with the other residents . All the carers at the home are always very welcoming and very helpful and supportive to all the residents . As well as great interaction with the residents relatives .

Nothing is too much trouble all staff go beyond their normal duties. There is a garden all residence can enjoy. The atmosphere on entering The Grange is always welcoming and friendly.

I encouraged my mum to place my dad at Otterbourne Grange as I felt the management and staff would take great care of him. I was right, I never felt worried about my dad's care in their hands. He was treated as an individual with respect till the very end. Thank you.

Since he was suffering from active dementia he wasn't always able to appreciate the care being taken but nevertheless, every opportunity was taken to recognise him as an individual and develop relationships. This also extended to us as a family.

I made the difficult decision to move my 94 year old mother with dementia into a care home. I was somewhat anxious about this move due to a very bad experience with another care home. My mother was made to feel very welcome and the staff did everything they could to help her settle in. She is now enjoying life at the home and is very happy to be there, such a huge relief for me knowing that she is well cared for. I am kept well informed of all medical issues and the staff are all so very friendly and helpful every time I visit and nothing is too much trouble. They have been out on various tips and have lots of activities in the home and she is encouraged to join in. On the whole a lovely home with a lovely family atmosphere.

A social media group has been created, allowing us to see the activities Mum participates in, which is wonderful since she often forgets when I ask. Christmas was particularly special, with Mum attending choirs and a Panto, and we enjoyed a Christmas party at the home with family and friends, complete with games and dancing. The only downside is that the building could use some TLC, given its age, but it is always kept clean. Thank you for your care.

The management and staff here are very good in my opinion, which keeps my mind at rest as Mum has Dimensia. There are activities daily, and the occasional outing, the latest being a trip to the Zoo. Always kept up to date with Mum's health and well-being and very flexible when it comes to hospital visits that I couldn't do. I can't speak highly enough of the young driven management team! Well done everyone.

My dad stayed at Otterbourne Grange as a permanent resident for the last three months of his life. I could not have asked for a better place for him to be. The home is incredibly well run and managed and all the staff I met - from senior managers to carers - were engaged, efficient and very caring. The communication was excellent and I always felt well informed, but not over-burdened with routine information. The standard of care is everything you would hope for your family - respectful, attentive and friendly. After a pretty depressing experience at his previous care home (before I could move him to be close to me) my dad settled after a cup of tea and two brownies (one of which was supposed to be for me!). The environment is a huge asset - a lovely, light-filled Victorian house in wonderful grounds with large bedrooms and great living space - but it is the staff and the culture that stand out. Otterbourne Grange made a huge difference to my dad and our family and I highly recommend it.

My mother was at Otterbourne Grange for about 15 months until we moved her in May 2024 to be nearer to family. I would highly recommend this home for its quality of staff for not only are they kind and caring but also good-humoured with a keen sense of fun. This made a huge difference to my mum's quality of life. The kitchen staff also did a great job tailoring Mum's meals to things she enjoyed. The managers kept us informed of the outcomes of any doctor visits or any issues that arose so that we felt completely in the loop. The building decor is a bit tired in places but that was the least important thing on our list and the above positive features far outweighed this slight negative.

Attentive friendly staff help give the place a hotel-like atmosphere - there's always enough food and drink for everyone at any time and it's as cheerful as is possible. My husband has enjoyed his activities and time there.

I would like to thank all the members of staff at Otterbourne Grange Residential Home for looking after my Mum, they treat her caringly and with respect. She is very happy to be there and for me, it feels like a home from home. Great job.

My husband has dementia. He stayed at Otterbourne Grange for two weeks. It was his second visit. He was very well looked after. I found the staff friendly, caring, conscientious and respectful. The manager kept me informed on how he was coping and his progress. I felt confident leaving my husband at Otterbourne Grange.

I have found the staff at Otterbourne Grange to be caring, respectful and gracious towards my dad and our wider family. We are so pleased that he is there. I'm conscious that it's early days but I'm confident that this is the right place for him now, as we work with the staff and others on what is best for his future.