Otterbourne Grange Residential Home

Pitmore Road, Otterbourne, Winchester SO21 2HZ
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9.6 32 Reviews
  • Otterbourne Grange Residential Home, Winchester
Set high on Otterbourne Hill, overlooking the River Itchen Valley, The Grange sits in five acres of mature oak woodland, surrounded on three sides by thirty hectares of Otterbourne Park Wood.

The Home offers views of the ever changing country scene, from the woodland carpet of indigenous bluebells in summer, to the rich tapestry of ochre in autumn, providing an idyllic setting for the rest and recuperation of the twenty five residents.

With a long established reputation in the area for providing a high level of care, it is no surprise that Otterbourne Grange has been host to some very illustrious residents over the years, many of whom have found the privacy, warmth, and air of peace and tranquillity, unusual in this day and age.
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Care Provided by Otterbourne Grange Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

All fees are subject to a full assessment of residents care and support needs.

The price(s) shown are provided by the care home. Contact Otterbourne Grange Residential Home for full pricing details and T&Cs.

Contact Otterbourne Grange Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Otterbourne Grange Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zoe Williams (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions on visiting times. There is a family room available for families visiting residents receiving end of life/palliative care.

Parking

  • Parking available on site for Residents, visitors and team members.

Otterbourne Grange Residential Home Reviews (32)

9.6

Otterbourne Grange Residential Home has a Review Score of 9.6 (9.609) out of 10, based on 14 reviews in the last 2 years.
Over all time Otterbourne Grange Residential Home has 32 reviews.

Overall Experience
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Date Published
  • 32
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  • 14
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Reviewer Connection to Otterbourne Grange Residential Home
  • 10
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Total of 32, showing 21-32
Review from David P (Son of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Otterbourne Grange for over 4 years now and we have always been very pleased with the care she has received. You always want to do your best for your parents when looking for a home and whilst not a modern facility it just had the right feel about the place. It rated highly, in our view,
in the areas of safety, comfort, home cooked food, friendly staff and the care provided. The place has soul and was just what Mum wanted and needed. Mum turned 90 in 2020 and the staff always try to make birthdays/ Christmas etc special for their residents to mark the occasions - lovely to see and I am sure is very much appreciated by the residents. Whilst she cannot communicate well at all now, she always said she liked her room at Otterbourne Grange and is happy there. Over her stay, her needs have progressively increased but the staff have always striven to do as much as they can for her and anything they can't do is covered by a nurse that visits Mum once a week.
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Review from Kevin P (Son of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Otterbourne Grange is a lovely period property set in its own grounds. The home has a welcoming feel to it and does not appear institutional, rather more home-like.
The staff are friendly and caring. They try their best in often challenging times.
My mother has been a resident for several years and
has never expressed any dissatisfaction about the home.
The standard of meals and cleanliness is good. All in all very happy with Otterbourne Grange. Thank you.
Reply from Sarah Badger, Home Manager at Otterbourne Grange Residential HomeThank you for taking the time of completing the review on the home. We appreciate your kind words. Kind regards.
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Review from Kirsty A (Daughter-in-law of Resident) published on 28 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law lived at Otterbourne Grange for approximately seven years until her death earlier this year. She was happy and well cared-for and the staff were very kind to her. It has a friendly family atmosphere and she considered it her home.
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Review from Sue H (Friend of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always receive a good welcome and am offered refreshments. Otterbourne Grange always appears calm and relaxed and the staff are competent and caring and always visible. The residents appear to be happy enough in their own way. One staff member in particular is always on hand to assist or answer any
questions.
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Review from Ken M (Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere went far beyond my expected conditions. Accommodation excellent. Food good, the chef should be complimented. The cakes superb, entertainment good if you can join in. One little niggle - the laundry needs to be looked at with some form of list to put in that will be booked out when finished.
At one stage, I was without my joggers.
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Review from Carol W (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy and well looked after. The staff are all very friendly. I am pleased with the care my mother gets.
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Review from R R (Husband of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is in the very late stages of Alzheimer's disease.
The services provided for her by the staff is of the highest quality as if she was their own mother. All her care needs are met with love and devotion as if she was in her own home.
I could not ask for better care to be given.
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Review from John E (Son of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have a good working relationship.
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Review from Kayleigh F (Friend of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a Macmillan coffee morning event, the staff were very friendly and attentive, the residents seemed happy and were chatty. The chef was lovely and the food was all freshly home made and was delicious.
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Review from Theresa F (Daughter of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff enough for the fantastic care they give to my mother who has been a resident for over 6 years. They give her so much love and support. Despite being bedridden for so many years she has not suffered any bedsores. Due to her condition (Alzheimer's) she is unable to communicate
verbally but always seems to be content and relaxed which I believe is a testament to the staff's care and attention. Again so many thanks to them all.
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Review from Jane K (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is set in a lovely area of Winchester in its own grounds. On entering the home you automatically feel like part of a big family. Staff are excellent and nothing was ever too much trouble. We were always kept informed on anything concerning our mum's health, home matters and finances (i.e.
price rises) I would fully recommend this home to any family whose elderly members require this level of care.
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Review from David B (Son of Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Otterbourne Grange is a victorian style country house run as a residential care home with dementia support. Nursing care provided by the district nurse. Room for 25 residents in single/double rooms - some ensuite. Staff are caring, friendly and genuinely helpful with great resident empathy. Very good
communication with residents and family, visit any time!
No problems, very clean - the kitchen is exemplary!
No nasty smells. Food very good and suited to needs. The range of activities including periodic social gatherings - fetes, parties etc. Refurb and extension underway to provide more facilities, rooms and lift!
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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Otterbourne Grange Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Otterbourne Grange Residential Home is calculated as follows: ( (133 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 166 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Otterbourne Grange Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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